Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Terrace BC Canada

Great location and great staff

Posted Dec 21, 2015
Pros: Location, staff, food and comfortable bed
Cons: could use a face lift but that wont stop me from returning
This was our first visit to a palace property after reading some of the negative reviews we almost changed our minds and went somewhere else glad we did not. Is it perfect no but it comes close great location 5 minutes to fifth avenue and Cozumel ferry, great beach,good food, and fantastic staff. Check-in took less than 10 minutes our room didnt have an ocean view we were on the back side of the resort but room was clean and spacious and all we used it for was sleeping so wasnt a big deal for us.We stayed 2 weeks so we thought with only 3 restaurants the food would get to be the same but pleasantly surprised it didnt. Japanese restaurant was amazing huge portions never left hungry. Italian restaurant smaller portions but the staff would let you know to order a little extra. Ate at the buffet every morning great selection always something different so it was all good. The pool where we spent most of our time was good, smaller but never felt crowded and the food from the pool grill was great. Although all the staff were great after 2 weeks we got to know a few of them better than the others and these were a few that made our trip more enjoyable. The entertainment staff Bralio,Alexander,Alene and Meroslava top notch always upbeat and engaged everyone around the pool area with the games and activities. Nora in the Luna lounge Juan pool bartender,Perla Juanita and leonardo servers at the pool and Portifino and Oscar in the japanese and buffet restaurants.Will be back again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice all inclusive. Close to the beach.

Posted Nov 29, 2015
The hotel was great. A few things that needed some help was the poolside service. They were extremely slow and the pool food was not great. Otherwise, the food was delicious. The staff was quick to help out. We also were honeymooners and were supposed to have a package. We went to get everything set up a couple of days after being there and found out they were supposed to do all of this at check in. Rodrigo checked us in and gave me a flower for our honeymoon but failed to mention how to set up any of the rest of the package. It worked out fine but was just annoying he didn't do that part of the job. If you are there for a honeymoon make sure they get everything going when you check in! Overall it is nice being right by the beach and having a pool that looks out towards the beach!
5 out of 5
Recommended
for Getaway With Friends
by Fernanda B S

This traveler left a rating score only Posted Oct 26, 2015 on Hotels
5 out of 5
Recommended
for Couples
by jessica s.

Playacar mini vacation

Posted Oct 16, 2015 on CheapTickets
Went for a friends wedding. Very nice resort with a great location near the town. Food was really good at all of there resturants. Buffet does not have a big variety. Beach is very nice and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

The beach was beautiful as well as the resort.

Posted Oct 6, 2015
We were there for a wedding. The resort was beautiful and the wedding was perfect. Loved that we could walk right off of our beach into the adorable town of playa del carmen
5 out of 5
Recommended
by sidansh

This traveler left a rating score only Posted Oct 4, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Amit from Tel aviv

Excellent place & service

Posted Oct 4, 2015 on Hotels
The hotel is great. It has a lot of families with children, so it's less romantic for couples. The bad thing is the seaweeds on the hotel beach which makes it impossible to sit at the beach and the whole environment smells.
5 out of 5
Recommended
for Couples
by Avi from תל אביב

מומלץ

Posted Sep 23, 2015 on Hotels
הגענו למלון הזה לאחר שהייה במלון sun palace בקנקון שמשתייך לאותה הרשת כך שידענו לצפות לסטנדרט גבוה בכל ההיבטים ואכן לא התאכזבנו. לדעתנו הכל היה מעולה - היחס של המדהים כל אנשי הצוות במלון, האוכל במסעדות, המתקנים והמיקום -5 דקות מתחילת השדרה החמישית. בהחלט מומלץ
5 out of 5
Recommended
for Getaway With Friends
by Mariana from Guadalajara

Posted Sep 21, 2015 on Hotels
Todo estuvo increíble! La comida deliciosa!! Y la atención del personal increíble.
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful resort and close to everything!

Posted Sep 12, 2015
We had our honeymoon here and absolutely LOVED it here! The staff were so amazing, the food was delicious, and our room was beautiful and nicely air conditioned. The spa massages were enjoyable and the people who helped us plan our week with store credits and excursions were extremely helpful too. Helpful tips: 1) if you're planning excursions, book when you get there and not online, since they know what kind of experience each excursion will give you. 2) if you're planning to do a photo shoot, always ask for the cost of the photos and photo session before you sign up. We were so happy to receive these pictures but didn't expect the higher than normal prices we'd have to pay upfront. 3) be prepared to pay for taxes when requesting services with store credits. Special thanks to Raul & Fernando, servers @ Alquimia and our beachside romantic dinner :) they made our dinner dates so smooth and easy going :) also, to Ricardo who took our beautiful photos. We loved them!