Ratings based on 382 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA.

Nice hotel. Close to all. Can't wait to go back.

Posted Apr 3, 2017
Staff was incredibly nice and helpful. Rooms were cleaned daily. Comfy beds. 2 minute walk to food, bar, beach, senor frogs, shopping, etc. A MUST VISIT. CANT WAIT TO GO BACK.
Comment from Hotel Management
Apr 3, 2017 by Playacar Palace, Hotel Management
Dear Relax + Party, First and foremost, thank you for choosing Playacar Palace. We're happy to know you enjoyed your stay and had a wonderful time. Thank you for your comments, your feedback always help us to improve and it is very appreciated. We're looking forward your next vacation for more fun and relaxation at Playacar Palace. Best regards, Playacar Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great choice, close to the beach

Posted Mar 27, 2017
Pros: Staff was amazing. Great location to beach and 5th avenue. Restaurants were great and the food was very good.
Cons: Maybe some more updating of the rooms
Location: We scuba dived and the staff was able to get us all set up. Tours and many other things water activities and guest services can easily set it up.
The check in process was easy and quick. Our room was on the floor with a door straight out to the beach. Very nice. The only bummer about that was that we didn't have a patio. There was a bench right outside but there were too many ants to make it desirable to sit on. But, that's ok - we didn't spend a lot of time near the room anyway. Food was excellent in all restaurants. Staff is extremely friendly and accommodating. The only thing we didn't like was having a jacuzzi in the middle of the room, would have preferred a couch. The toilet start to run and wouldn't stop but we called the front desk and it was taken care of immediately. Great location and easy to walk in to town. I was surprised by how quiet it was at night. We were never disrupted by noise and slept well. Beds were very comfy. Would be a place we'd go back to visit.
Comment from Hotel Management
Mar 27, 2017 by Playacar Palace Team, Hotel Management
Dear Heidi, Thank you so much for choosing Playacar Palace. We truly appreciate your comments as they help us to notice what areas of our service can and must be improved. We're happy to see you enjoyed your stay, we are completely committed to your satisfaction as a guest. Thank you very much for taking the time to write this review, we hope to be honored with your visit once again soon in a near future. Kind regards, Playacar Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Playacar Palace

Posted Mar 2, 2017
We've been there 6 times in 7 yrs and would go back again and again. We love the place and staff. Eduardo waiter on the beach was awesome this year, hope to go back soon
Comment from Hotel Management
Mar 6, 2017 by Playacar Palace Team, Hotel Management
Dear Guest, Thank you for your continuous preference throughout the years. Indeed, your trust and confidence in us is definitely the best compliment that you could ever provide to us. Please be sure that we remain at your service and that we will do our best in order to exceed your expectations. Best Regards, Playacar Palace Team
2 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
Dear guest, Thank you for choosing Playacar Palace. Unfortunately you do not provide any feedback from your stay and we're unable to know the reason of your grading. In any case, we're sorry for your negative experience, our sincerest apologies. Kind regards, Playacar Palace Team
5 out of 5
by John

Great Vacation!

Posted Feb 26, 2017 on Hotels
Great place for a vacation. Staff is well trained. The food is way beyond any other all inclusive I have stayed at before. Great location next to the heart of Playa del Playa The only "non-5 star" item is the hotel is a little tired. Not bad but not 5-star. The kids play room was small. The nightly entertainment was great. I would recommend this place to anyone.
Comment from Hotel Management
Mar 1, 2017
Dear John, Thank you very much for providing your comments. We're very happy to know you enjoyed your stay at Playacar Palace as your satisfaction is our main goal. Thank you for choosing Playacar Palace, we are hoping to be honored with your visit once again soon. Kind regards, Playacar Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from ND

Great hotel located on the beach

Posted Feb 15, 2017
This is the 3rd time that we've gone to Mexico and out of those hotels this one is by far the nicest we have stayed at. The pool was not over crowded so you weren't fighting to get chairs, the food was awesome and I can't say enough great things about the hotel staff. All of the staff went above and beyond to be sure that we had a great stay. A shout out to the girls at the pool! Nora and Pearla made sure our group were never out of drinks and did an awesome job taking care of us!
Comment from Hotel Management
Feb 16, 2017 by Playacar Palace, Hotel Management
Dear Sarah, First and foremost, thank you for staying at Playacar Palace. We are delighted by your comments! Of course we understand our staff is our most valuable resource here as they all work very hard to achieve this kind of experience with our guests, I will make sure they receive proper recognition due to their incredible labor. Please rest assured we will keep working hard to guarantee each time you decide to honor us with your visit, it feels something unique and very special. Thank you for being part of the Palace Resorts experience. Kind regards, Playacar Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton ab

Amazing

Posted Feb 10, 2017
Beautiful location, staff are fantastic. Lots of choices for restaurants. The only things that need to change is have sanitizer at the entrances of the restaurants. The other one no smoking in the pool or around the pool. Especially with children running around.
Comment from Hotel Management
Feb 11, 2017 by Playacar Palace Team, Hotel Management
Dear pam, Thank you very much for sharing your comments with us, the feedback we receive is something we use as reference for further changes and improvements, so thank you for helping us to give you a better experience. We are looking forward to be your host again soon. Kind regards, Playacar Palace Team
5 out of 5
Recommended
for Couples
by A verified traveler from Denver, Co

Great Resort, Great Location

Posted Feb 9, 2017 on Orbitz
Pros: Great staff, Great food & very good location.
Cons: Take the perfume scent out of the lobby area.
Location: Ferry is close by for excursions to Cozumel. This is the closest you can get to fifth avenue for great shopping and bar hopping.
Had a great time at Playacar Palace! Stayed 5 nights - staff is great, food really good. We explored Cozumel and had dinner/ drinks at Cozumel Palace using our all inclusive stay at 1 play at 6 benefits. We loved being able to quickly walk over to 5th Ave for shopping. Great times!!
Comment from Hotel Management
Feb 11, 2017 by Playacar Palace Team, Hotel Management
Dear Joemac, First and foremost, thank you for choosing Playacar Palace during your vacation, we understand how important this is for our guests, so we want to give them only the best experience that an all-inclusive luxury resort can offer. Thank you for sharing your comments with us. Yes, we are very proud about our staff, since they're definitely one of the things that makes this place so special, their kindness and profesionalism is out of the scale, thank you for pointing that out. We also have one of the best locations in Playa del Carmen, as we're just a few steps away from the 5th avenue and just a couple more from the ferry, so we're glad to see you found it pretty convinient. We are truly hoping to host you again in the future at Playacar Palace. Kind regards, Playacar Palace Team
3 out of 5
by Stacey

great service, good hotel, not outstanding

Posted Jan 1, 2017 on Hotels
The facility is clean and aesthetically pleasing. But the first time I got into bed I felt sand at my feet, which made me this I was sleeping in old sheets. Service was wonderful, but the food was not great. Also, you must reserve the Hibachi restaurant and there was no availability during our stay. Italian restaurant my favorite; for meat eaters the Brazilian restaurant good; the main buffet mediocre; room service ok but quick. Use of the "resort credits" require you to pay a 16% "service fee." I couldn't get any information from the hotel about booking anything or the cost before my trip. Apparently, you have to email their information line 30 days before arrival. Optional tours with the resort credits are limited in selection and days and many require you to arrange your own travel. The spa service (relaxation massage) was good, and use of the spa facilities a bonus. The beach is very nice. If you like to be close to the market and shops, then this is a good place. It is also next to the pier where you can get a ferry to Cozumel. Beach is nice too.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Stacey, Thank you so much for your review. Your comments and feedback are important for us. Our main goal is to give you a 5 stars experience, we're very sorry to know you didn't had that perception from our service, please be sure further improvements will be done to make your next stay much better. Regarding tours, they can be booked prior to your arrival from 30 to 12 days. Thank you once again. Kind regards, Playacar Palace Team
2 out of 5
by A verified traveler from l

ocean view blocked by locals.

Posted Dec 27, 2016
Not a good hotel. Food average with a couple exceptions. Beach crowded with locals who park right in front of the beach loungers. Rooms that have two beds are only double beds-way to small. Service is spotty. They grew too fast and haven't caught up with service staff and quality yet. Way better places to stay than here. The pool area separates the rooms from the beach. You have a long way to get to where you want to go