Panoramic Room, 1 King Bed, Beachfront | Laptop workspace, blackout drapes, iron/ironing board, free WiFi
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Reviews of Hotel Boutique Kinta Kan - Adults Only

3.5 out of 5
Hotel Boutique Kinta Kan - Adults Only
Calle 2 Norte, entre Calle Quinta Avenida Zona, Playa del Carmen, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 50 out of 186 reviews" "
Rating 8 - Good. 54 out of 186 reviews" "
Rating 6 - Okay. 36 out of 186 reviews" "
Rating 4 - Poor. 21 out of 186 reviews" "
Rating 2 - Terrible. 25 out of 186 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place , Nice pool and wonderful staff, private Beach and great beach clubhouse
Stayed 2 nights in Apr 2024
Response from front desk team on Apr 24, 2024
Thank you for the feedback Eli, we appreciate you choosing to stay with us and hope to host you again soon.

10/10 Excellent

Michael, Grand Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right on the ocean two things I would’ve liked is if I had a refrigerator in my room and that there was at least a place to get water bottles, other than going to the store and buying it
Stayed 7 nights in Mar 2024
Response from Front Desk Team on Apr 10, 2024
Thank you for your feedback Michael, we will definitely take this into account to keep improving for our guests.

8/10 Good

Fabiola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all
Stayed 4 nights in Mar 2024
Response from Front Desk Team on Apr 3, 2024
Thank you Fabiola, we are glad you enjoyed your stay.Best regards.

10/10 Excellent

Jeimi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Front Desk Team on Apr 3, 2024
Muchas gracias Jeimi, esperamos verte pronto.

2/10 Terrible

Cynthia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel and outside areas are in horrible condition.. pictures on the website are at least 15 years old.the room was in need of repairs due to deferred maintenance. False advertising to say the least.There was no restaurant -the room was across the street all the pictures are lies. Now the room was BAD Missing tiles in the shower, toilet paper holder was torn off the wall, the “rain shower head” was broke so the water poured from the broken plastic like a 1” garden hose, the mirror was broken and hanging loose off the wall. There was visible black mold on the walls and ceiling even with a dehumidifier running the beds were WET with moisture and smelled of mold and mildew. Like a gross basement. I have asthma so I immediately complained to management that it was a major health hazard for me to stay in that room. He agreed and said the room should be repaired before renting it out again. He asked the owner if we could be moved due to my health. Owner said NO he doesn’t care about me, my health or Expedia!! To move across the hall same room and issues for $600 more. Which I refused to do. We stayed out of the room except to sleep and I still ended up with an upper respiratory infection which ruined my vacation requiring medication and staying out of the sun!! The staff cared and was excellent.
Stayed 8 nights in Jan 2024

6/10 Okay

Elia

The wifi was slow. We got room 106 by the beach and the kitchen so the noise started at 7 am. The coffee was not good. But overall not bad since it has beach club amenities.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on Mar 18, 2024
Dear Elia, Thank you very much for your feedback, we will keep your comments in mind for future guests and hope to have you back soon at the hotel.

6/10 Okay

Beata

Disliked: Property conditions & facilities
I chose this property because of the location. Right on the beach. My room had great views. Reason for booking. The reviews were very conflicting and I understand why. Parts of the place are run down and despretly need attention. My room was overlooking the beach but there was so much wrong with it. The safe was broken and didn't lock. The sliding patio door didn't lock. The sheets didn't appear crisp white and had permanent stains on them. The window was very dirty. I was concerned because the safe and door clearly were tampered with. I travel alone and didn't feel safe. I was placed in another room once I asked. I appreciated this aspect. Thank you. The pool water looked like it needed some care. The staff were just doing their thing. Front dest staff was great. Beach aera. Noone ever came to take my order. I always had to go ask, but they were friendly about it. I understand that not all things can be updated all the time. I understand that this is on the lower spectrum but location is the attraction. What i don't understand is those simple things that can be done with regular maintenance. Remove the broken safe out of the room. Fix the locks, don't use stained sheets. Wash the windows, at least inside. Fix the awful broken curtains. That would make a difference. These are simple little things that are ignored but make such a difference. They don't take much effort. If you can overlook these things, stay here for the location.
Stayed 5 nights in Feb 2024

8/10 Good

jaime

Stayed 3 nights in Feb 2024
Response from Gerencia on Apr 3, 2024
Muchas gracias Jaime, te esperamos pronto.

2/10 Terrible

Ruben

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was horrible!!
Stayed 2 nights in Feb 2024
Response from Management on Mar 1, 2024
Dear Ruben, We would appreciate a little more insight in what when wrong during your stay so we can continue to improve for our future guests.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location..staff are friendly and helpful..great same day discount on Expedia for Ocen view.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Mar 1, 2024
Dear Rob, We appreciate your lovely feedback and hope to see you again soon at the hotel!

8/10 Good

Enoch

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that a couple people had put the Pool chairs farther back by my door so it's hard for me to walk past them to get to my pool room. But the staff came along to next day and moved the chair. So it wouldn't be that way for a long time. I was gonna let that. Let me have a bad experience because I'm on vacation. I really like the hotel and I like the people. You couldn't ask for anything else. It was close to the beach. The pool was right at my front door I will be back.
Stayed 4 nights in Feb 2024
Response from Front Desk Team on Feb 23, 2024
Dear Enoch, Thank you very much for your feedback, we will definitely take into account the pool chair situation for the future. Hope to see you again soon.

4/10 Poor

Rolf

Disliked: Cleanliness, staff & service, property conditions & facilities
This place sucks you in with nice pictures and reviews, yet when you book the "standard room" it turns out to be across the street in another hotel. When we got there we were immediately told our room was nice but we should consider upgrading to the hotel I thought we had booked for a mere doubling of the price. We declined and the room we got was under 100 sq ft with no space except for the bed. No room or space for luggage, no furniture and totally depressing. Of course no cancellation either. As the door also didn't lock, we got the adjacent room which was a bit bigger but also no chair, table , furniture or normal amenities. Also, our back window looked out on a concrete wall 2 ft away, the front to the common area and room access. Unfortunately, it didn't lock. The room door had cheap loose push button lock, no deadbolts or security feature, and the place felt insecure. Also, virtually no water flow in taps, horrible pillows, worn out room and beach towels and nasty perfumed toilet paper. On a brighter note, the staff did a good job cleaning the room, the air condition was new, quiet and worked well, the beach was great as were the recliners include in the cost. For what we paid there are many better options in town so I wont ever be back to this place.

8/10 Good

Maritoni

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
I like that they change the linens & towels everyday. We left 2 pairs of shoes in the room when we checked out,they secured it & returned to us, very honest people. Location is very convenient for our group & our intention for this trip which is to explore around town by biking & walking. It is also a beachfront property which is amazing! The issue with the property were very small washroom/shower, poor water pressure, small breakfast servings.
Stayed 4 nights in Jan 2024
Response from Front Desk Team on Jan 29, 2024
Dear maritoni, We appreciate your feedback which helps us to get better for our future guests. We hope to have you again soon.

2/10 Terrible

priscilla

Traveled with partner
The pictures online and seeing the hotel in person is totally cat fish! They don’t have a big selection on alcohol. The location is okay and literally walking distance to the beach. On our last day we couldn’t even get inside our room. The doors are so old that the door knob got jabbed and couldn’t get it to open. We waited 45 mins outside our room. Manager was not helpful at all. The only option was the receptionist gave us a screw driver to remove the window screen and go through the window. Well my boyfriend has to go through the window to get in our room. Once he was in he couldn’t even open the door from the inside. After dealing with it, it finally opened. We slept in our room with no secure locks! I definitely don’t recommend this hotel at all if you’re looking for a nice clean relaxation.
Stayed 2 nights in Jan 2024

10/10 Excellent

Laurie Anne

Liked: Cleanliness, staff & service
Stayed 12 nights in Jan 2024
Response from Front Desk Team on Jan 29, 2024
Thank you !

6/10 Okay

CARLOS

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Recepción on Jan 29, 2024
Estimado Carlos, Nos hubiera gustado saber más sobre cómo podemos mejorar para usted, esperamos tenerlo pronto nuevamente.

4/10 Poor

Anna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly was expecting more from this hotel given the price. Apparently there are two buildings, the second one is bad, looks like a hostel. All the rooms you enter with a weird tool to open the “balcony” door. Im very disappointed.

2/10 Terrible

Renata

Stayed 2 nights in Jan 2024
Response from Gerencia on Feb 23, 2024
Estimada Renata, Nos hubiera encantado conocer mas sobre tu experiencia para saber cómo podemos seguir mejorando para nuestros huéspedes. Esperamos verle pronto nuevamente.

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There's a lot to like about this property and a few things that can be improved on, but overall we had a great stay at the Kinta Kan. The location is fantastic. We took the ADO bus from the Cancun airport for about $30USD for two people each way. It's an hour ride and the bus comes every 20 minutes. The bus station is 500 feet from the hotel. The hotel is close to restaurants and shopping but is situated on a popular public beach, so there's noise all day. You get free access to beach chairs and umbrellas from the hotel, but service for food and drinks is slow when it's busy. There are no rooms in the hotel itself with direct beach access, although I can't speak to the cabana section of the hotel. The staff is friendly and many of them are proficient in English. I had no trouble communicating with any of them. We had an issue one day when our A/C stopped working. We were offered a number of solutions, including an alternate room to sleep in for the night. The room was smaller and not as nice, but they fixed our A/C the next day. They ask you to sign a code of conduct agreement when you check in, likely to ensure that nobody is throwing loud parties. Lots of reviews complain about weird towel rules, but we didn't get charged for mucking up the towels at all. For some reason, they use very strongly perfumed toilet paper and don't provide conditioner, so maybe bring your own if those are an issue. Beds were a bit firm, pillows a bit lumpy, but we had a great stay. Thanks!
Stayed 5 nights in Jan 2024
Response from Front Desk Team on Jan 9, 2024
Dear Heather, Thank you very much for your lovely feedback, we will keep up the good work and hope to see you again at the hotel soon.

6/10 Okay

Eva-Marie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was fine for a budget property on the beach. It was very minimal (no hair dryer in the room, hard bed, not enough pillows, low lighting, only one trash can in the bathroom -- not in the room). DO NOT GET THE BREAKFAST. After I ordered, was told could only pick from options in one item. So I choose something else. But when they brought our food, they changed my boyfriend's order as well... and all of it was very meh. Gave it one more try the next day, and it was so over salted that I had to send it back. I rarely send things back, but I just could not. They remade it, but it took awhile and was cold by the time it got to me. The fruit it came w looked so sad. The staff was nice enough. We did not find out until check out that the beach towels were available at the front desk. That might have been in the fine print somewhere in check in, but it wasn't mentioned by staff. We tried to adjust our expectations based on other reviews but walked away disappointed. It was a good price for a last-min getaway. And surprisingly, as close as it was to the chaos of that main drag, it was very quiet inside the rooms. That was good.
Stayed 4 nights in Dec 2023
Response from Front Desk Team on Jan 9, 2024
Dear Eva, We kindly thank you for your detailed feedback, we will definitely look into it to improve for our guests.

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Team on Feb 23, 2024
Dear Anna, We would have appreciated if you had been more keen on how we could have improved your stay. We hope to see you again sometime soon.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Feb 19, 2024
Muchas gracias Alejandro, esperamos verte pronto nuevamente!

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, staff & service
First trip to Playa del carmen
Hotel has a great location but is in need of renovation. Towel racks missing, security entrance doors are problematic but the pool and beach area are great. This place is more quiet after midnight compared to others in the area and one feels safe.
Stayed 2 nights in Dec 2023
Response from Front Desk Team on Jan 9, 2024
Dear Michael, We appreciate your feedback and will take into account your considerations regarding our bungalow rooms. We hope to see you again at the hotel soon.

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach, 10 minute walk from ferry and 5 minutes from one ADO Bus terminal and 15 from the other
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 9, 2024
Dear Edwin, We appreciate the feedback and look forward to seeing you again.

8/10 Good

Rhys

Liked: Cleanliness, staff & service, amenities
Really good location for staying in Playa Del Carmen, literally right on the beach. Bungalow rooms were basic but good for the price. Beach club was really good. Pool area really good. Only issue with the room was that the shower didnt work very well and took about ten minutes to heat up when running, but not a big problem. Two minute walk from fifth avenue.
Stayed 11 nights in Nov 2023
Response from Front Desk Team on Nov 27, 2023
Dear Rhys, Thank you very much for the feedback we will definitely take it into account. Hope to see you again soon.

6/10 Okay

Karina, Mission Viejo

Stayed 8 nights in Nov 2023
Response from Front Desk on Nov 21, 2023
Dear Karina, We would have loved to hear more about your experience so we can continue to improve for our guests.

10/10 Excellent

Evan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Team on Nov 21, 2023
Dear Evan, thank you so much for your kind evaluation, hope to see you again soon.

8/10 Good

tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very new at all but it’s a bed and bathroom all you need.
Stayed 1 night in Nov 2023
Response from Front Desk Team. on Nov 21, 2023
Dear tracy, thank you for your feedback, we hope to see you again soon at the hotel.

6/10 Okay

Scott

Traveled with partner
Nice pool area too! Needs better maintenance schedule to prevent water service interruption and leaky roof.
Stayed 5 nights in Nov 2023
Response from Front Desk Team on Nov 14, 2023
Dear Scott, we appreciate your feedback and will work to improve.Hope to see you at the hotel again soon.

4/10 Poor

Mehrdad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good but other than that you may not find it interesting. Toilets were broken, they didn’t want to change my room even though they had other rooms available. Very poor management. I saw everyone had the same problem and complaining.
Response from Management on Nov 8, 2023
Dear Mehrdad, We truly apologize for the inconveniences during your stay. We will make sure this situation is not repeated.

8/10 Good

Ingrid

Traveled with partner
Liked: Staff & service, amenities
The location is great with a beautiful view of the beach and easy access to it . The hotel room needed some work , the shower head didn’t really work , the hot water would run out quickly so you have to take quick showers ,and the bathroom sink smells horrible every time you run water
Stayed 4 nights in Oct 2023
Response from Front Desk Team on Nov 8, 2023
Dear Ingrid, we appreciate your feedback and will be working to correct the details pointed out.We hope to see you again soon.

2/10 Terrible

Manuel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 11, 2023
Dear Manuel, We would love to hear more from you to see how we could have improved your stay with us.

10/10 Excellent

Guillermo Ernesto Jesus Zaldivar

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 10, 2023
Muchas gracias Guillermo, agradecemos tu retroalimentación!

10/10 Excellent

Felix

Stayed 5 nights in Aug 2023
Response from Recepción on Sep 5, 2023
Estimado Felix, Muchas gracias por tu retroalimentación, nos encantaría volver a hospedarte.

10/10 Excellent

Oleksandr

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
clean and close to ferry to Cozumel, next to food, shops, bars.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 29, 2023
Thank you Oleksandr! Hope to see you again soon.

2/10 Terrible

tracy

Disliked: Amenities, property conditions & facilities
No one spoke English which is understood being Mexico but still frustrating being right in middle of the tourist spot. The tv did not work, you have to do WiFi at front desk nothing in room to tell you and no phone to call them. Room was tiny. Went to beach and they said they didn’t have chairs left even thought there were 15 stacked behind him. Bar and pool closes at 6. They even close off so you can’t even walk to beach they put up gates before sun even set. The door to the room is sliding glass with very old hard to open lock. Once you walk in room the bed is against the wall and just enough room to walk on other side. The ac was barely cool. You are one block from bus station and two from ferry and one block from the tourist street with all the shops and restaurants. You get what you pay for. It’s not bad if your just looking for a bed for the night but I wouldn’t stay here again if I was actually on vacation.
Stayed 1 night in Aug 2023
Response from Front Desk Team on Sep 5, 2023
Dear Tracy, We are truly sorry your experience with us was not satisfying, we will continue the hard work to improve. As for the Wifi, during your stay the internet company had some issues in the area, we are really sorry about this out of our hands situation. Regarding the access to the beach closing at 6pm, this is due to security reasons for all of our guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Gerencia on Aug 7, 2023
Muchas gracias!

6/10 Okay

Mahealani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angles online made room look bigger and thought there was an actual private lanai with room but regardless overall stay was still nice Workers at front desk were amazing.
Stayed 1 night in Aug 2023
Response from Front Desk team on Aug 7, 2023
Dear guest, thank you for your feedback, we will try to make sure to correct any misconception.

8/10 Good

Gustavo

Liked: Cleanliness, staff & service
NICE Hotel
Good Hotel. Good service , people friendly . Small and comfortable . Right in front of the beach , no car parking but right smack in the middle of everything
Stayed 4 nights in Jul 2023
Response from Kinta Kan Front Desk Team on Aug 7, 2023
Thank you Gustavo for your lovely feedback. We hope to see you again soon at the hotel.

10/10 Excellent

Orlando, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gerencia on Aug 7, 2023
Muchas gracias Orlando! Esperamos verte pronto nuevamente.

6/10 Okay

William

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The people are friendly and they really do try to keep the place clean. Unfortunately it's a bit run down and needs major remodeling. I wish I could say better, because the staff was very friendly, but rooms are a bit sketchy. I will say that the location is right on the beach and footsteps away from 5th Ave.
Stayed 2 nights in Jul 2023
Response from Front Desk Team on Aug 7, 2023
Dear William, We always appreciate an honest review, we will keep working hard to make sure every guest is happy while they stay with us.

4/10 Poor

Yisel

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Gerencia on Jul 19, 2023
Hola Yisel, nos hubiera gustado conocer mas sobre tu experiencia para saber como podemos seguir mejorando.

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little beach hotel
Very friendly small beachfront hotel with a pretty pool and loungers. Great location for convenience to the ferry and bus station. The price is very reasonable in the off-season and it’s right on the beach and includes breakfast. They have loungers on the beach and a bar/restaurant on site. I like to stay here if I come to Playa for a night or two, although I avoid weekends because the throbbing sound of nightclubs carries down the beach and it can be noisy. I really like the oceanfront king rooms because the sliding doors open onto the beach and the sound of the waves is wonderful.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 14, 2023
Thank you for your lovely feedback Susan, we are glad you had a nice time with us and hope to see you again soon.

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place on a budget, as far as beachfront goes
Stayed 1 night in Jul 2023
Response from front desk on Jul 11, 2023
Thank you Yuri, we hope to see you again soon.

6/10 Okay

Priscilla

Stayed 5 nights in Jun 2023
Response from Recepción on Jul 4, 2023
Hola Priscilla, nos hubiera encantado conocer un poco más sobre los aspectos a mejorar pero agradecemos habernos elegido para hospedarte con nosotros y esperamos verte pronto nuevamente.

10/10 Excellent

Ferenc G.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Team always willing to assist!!.. amazing location close to everything ..!! Nice Adult hotel by the beach close to so many amenities!!! Thank you look forward to return back!!!
Stayed 8 nights in Jun 2023
Response from Front Desk on Jun 27, 2023
Thank you very much Ferenc, we will love to have you again at the hotel soon.

10/10 Excellent

Beauregard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a Oceanview room, which had an excellent view. There are only upstairs rooms with oceanviews (5, I think) and you can see Cozumel on the horizon. There are only stairs- no elevator, which was fine with us. The staff was very helpful, and accommodated all of our requests. We would absolutely stay here again, the price/value was the best we've had in the Playa del Carmen area.
Stayed 4 nights in Jun 2023
Response from Front Desk on Jun 27, 2023
Thank you so much Beauregard, we love hearing you had a good time with us.

2/10 Terrible

Josue

Stayed 3 nights in Jun 2023
Response from Recepción on Jun 27, 2023
Estimado Josue, nos hubiera encantado escuchar qué aspectos consideras que debemos mejorar.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Recepción on Jun 27, 2023
Muchas gracias Ricardo, te esperamos nuevamente pronto.

4/10 Poor

Bret

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First let me say the staff was nice. Our room ended up being ok also, but it cost us more. This hotel has two separate areas. The rooms across the road are dumpy, but the ones by the pool are ok. When you get the really good rate, you won’t get a nice room. I don’t know if this is the booking companies fault or the hotels fault, but the hotel tries to upsell you to the better room. For us it was an extra $40 US each day. So it feels like you got ripped off. The room pictures you see online are of the nicer rooms. We were too tired to try to find a better room so we paid extra. Several others we saw also “upgraded”. The hotel is used to this and has a whole process in place to try to get you to pay extra for the nicer room that you already thought you were getting. We will not stay here again!
Stayed 1 night in Apr 2023