Ratings based on 293 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Podria ser mejor por el precio e infraestructura

Posted Oct 19, 2016
Pros: el espacio, la playa, la piscina, los restauirantes y comida y la tranquilidad. poder seguir en el hotel y sus servicios despues del check out!
Cons: Tanta infraestructura y poco personal y con actitud de atender al huésped. pesimo internet. atencion a peticiones casi imposible.
Location: muchas, pero no las usamos. fuimos a descansar
En general bien. Buscamos descansar bajo aire limpio y playa y eso conseguimos. A desear uno que otro empleado del hotel muy poco amable y con poco profesionalismo. Internet pésimo y asistencia al huésped de baja calidad. Si vas con familia y niños, asegúrate de encontrar la habitación adecuada desde el comienzo. Cambiar de habitación es una tortura.
1 out of 5
by A verified traveler from Mexico City

Hotel Riu Lupita Pesimo Servicio

Posted Oct 3, 2016
El peor servicio que me ha tocado en un hotel, las instalaciones no estan mal pero de verdad la gente que esta ahi es prepotente y con poca disposicion de servicio. Desde el check in todo un terror, no puedo creer que sea riu la verdad.
3 out of 5
by A verified traveler

I love RIU hotels but this one was ok............

Posted Aug 29, 2016
The food, beach and pools were ok. Riu is my favorite hotels but not this one. Johnathan at the front desk was a sweetheart.............
3 out of 5
by A verified traveler from Philadelphia, PA

The beds are VERY hard and too much wildlife!!!

Posted Aug 6, 2016
The resort looks very nice and the staff are excellent, but the beds are SO HARD if you tried to jump on it...you might break an ankle (seriously). My boyfriend has a bad back so it was extremely painful for him. Also the resort is surrounded by trees and wildlife, so if you don't like animals don't stay here. There were Mexican raccoons(yes, they exist and look like monkeys), crows, and giant grasshoppers very visible on the resort. The crows would fly into the buffet area and stalk plates. The raccoons would run away if you came too close so they weren't dangerous but it just didn't make the resort as appealing. ALSO, if you are looking to party and have excellent entertainment... This IS NOT the resort for you! Entertainment was HORRIBLE, very dry no partying or pool bar!!!! This resort is only good if you want to RELAX and go to beach. No extras at all type of stay and the food was pretty good. Also, the resort is not on the beach they have a shuttle that will take you it comes every 20 mins and its only a 10 min ride.
5 out of 5
by A verified traveler

Estancia placentera

Posted Aug 2, 2016
Pros: Todo, en especial el restaurant Cozumel, el que está en el Club de Playa
Cons: Es posible, pero mientras mantengan lo que ofrecen a los huespedes está muy bien.
Todo excelente, en particular el club de playa que tienen a disposición de los huespedes.
2 out of 5
by A verified traveler

No fue lo q esperaba para ser un Riu

Posted Aug 1, 2016 on Hotels
Mal servicio por parte del personal del hotel, mala comida y en los cuartos había zancudos sin duda no regresaría a ese hotel.
3 out of 5
by A verified traveler

Posted Jul 28, 2016 on Orbitz
Rooms were dirty. Stained sheets. Would not recommend.
3 out of 5
by Ana

This traveler left a rating score only Posted Jul 27, 2016 on Hotels
4 out of 5
by Lino from Talca

Comida excelente, alejado de la playa

Posted Jul 23, 2016 on Hotels
Habíamos estado en cadena Riu antes, este hotel está alejado de la playa, con movilización a ella de parte del hotel. La comida Excelente, si la playa no fuese tan expectacular, el hotel estaría perfecto, sin embargo lo alejado de esta le baja puntuación, además la presencia de mucho mosquito es algo irritante.
3 out of 5
by A verified traveler from texas

Nice hotel but food was not that great

Posted Jul 20, 2016
The hotel staff was great and helpful rooms were clean great place if you want to be away from the crowd and spend a quite vacation. The bus ride to beach was not bad only bad thing is the last bus to 5th street is at 645. The only real complaint I have is the sharing of the non-motorized things on the beach that had to be shared with Riu palace staff on the beach was not very friendly and gave us excuses when the items were sitting right in front of us when wanting to take out a catamaran boogie board etc.