Get an overview of this hotelSerene Riviera Maya beachfront resort near golf

Reborn elegance in the heart of Playacar

In the exclusive Playacar resort area, enjoy the luxury of this completely renovated beachfront resort situated less than 1 km (a half-mile) from the 18-hole Playacar Golf Course and 2 km (1.25 mi) from Playa del Carmen.

All-Inclusive resort

The resort’s Privilege Exchange Program enables guests to enjoy the dining amenities of its five sister properties in the Playacar area.

Balconies or patios

The air-conditioned suites include furnished balconies or patios, sitting areas with sofas, flat-screen TVs, satellite TV with U.S. channels, and minibars and liquor dispensers that are regularly restocked.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Snorkeling
  • Windsurfing

Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

Overlooking the turquoise sea on Mexico's Riviera Maya, the Riu Palace, remodeled in late 2012, is set within the exclusive Playacar complex, a half-mile (1 kilometer) from the 18-hole Playacar Golf Course.

5 acres of lush gardens with fountains contain 4 sparkling pools, 1 with a swim-up bar. The Riu Palace Mexico All Inclusive is designed in a refined Art Deco style. Dining and drinks are provided on the beach, poolside, in air-conditioned dining rooms, or on open-air terraces. Cuisine options include casual international buffets and specialty restaurants. Guests also receive lunch and beverages, as well as many other privileges at 5 partner resorts, in the Playacar area.

Fitness facilities are offered and massage treatment rooms are also available.

Guests can take advantage of complimentary WiFi in the lobby, as well as free parking during their stay and complimentary breakfast.

Water sports, daily activities, nightly entertainment, game room, and a kids club for ages 4–12 provide a well-rounded recreational program. Only 4 blocks from the resort and dedicated only to Riu resort guests, Mexican Street offers a variety of shops and a privately operated spa (surcharges).

  • Babysitting or childcare (surcharge) 
  • Free WiFi 
  • Dry cleaning/laundry service 
  • Billiards or pool table 
  • ATM/banking 
  • Sauna 
  • Concierge services 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • 24-hour front desk 
  • Porter/bellhop 
  • Gift shops or newsstand 
  • Babysitting or childcare 
  • Tennis on site 
  • Number of bars/lounges - 4 
  • Wedding services 
  • Coffee shop or café 
  • Free breakfast 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Hair salon 
  • Children's club 
  • Total number of rooms - 434 
  • Number of floors - 2 
  • Multilingual staff 
  • Garden 
  • Poolside bar 
  • Beach bar 
  • Luggage storage 
  • Free self parking 
  • Number of restaurants - 6 
  • Spa services on site 
  • Spa tub 
  • Children's pool 
  • Free use of nearby fitness center 
  • Health club 
  • Pool umbrellas 
  • Number of outdoor pools - 4 
  • Spa treatment room(s) 
  • Shopping on site 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Separate living room  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Free cribs/infant beds 
  • Rollaway/extra beds available 
  • Free WiFi 
  • Balcony 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Access via exterior corridors 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Designer toiletries 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Satellite TV service 
  • Iron/ironing board 
  • Desk 
  • Ceiling fan 
  • Separate living room 
  • Daily housekeeping 
  • Room service (24 hours) 
  • Flat-panel TV 
  • In-room safe (laptop compatible) 

Where to Eat

Guests at Riu Palace Mexico can also have lunch, snacks, and beverages (dinners not included) at three partner resorts (transportation not included).

Dress code: Men are required to wear long trousers and shirts with sleeves in all dinner specialty restaurants.

Miyagi - Japanese cuisine. Dinner only. Dress code: long trousers and shirts with sleeves for men.

La Bodega - Mexican restaurant

Krystal - A la carte restaurant specializing in fusion cuisine that blends local ingredients, regional flavors, and international techniques. Menu developed by Michelin-star Spanish chefs. No reservation required.

Room Service - Available 24 hours

La Bodega - Mexican restaurant

Guacamole - Steakhouse on the beach

Room service - Available 24 hours.

The resort also provides a beach bar, and poolside and swim-up bars.

Nearby Things to Do

In addition to a white-sand beach, Riu Palace Mexico offers 4 lavish outdoor pools, one with a swim-up bar.

Land and water sports include include kayaking, windsurfing, snorkeling, and tennis on two lighted hard-surface courts. A fitness center is equipped with a sauna, cardio equipment, and free weights. Complimentary privileges are provided at a larger fitness center at partner property Riu Yucatan.

Water aerobics are among the daily activities, and children 4–12 can join a kids club with supervised programs. The resort also has a children's pool and playground.

Other popular recreational activities include fishing excursions, scuba diving, horse riding, and parasailing (surcharges for all). Designed by Robert Von Hagge, the 18-hole Playacar Golf Course is one km (0.5 mi) from the resort (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Scuba diving nearby 
  • Personal motorized watercraft on site 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Fitness classes on site 
  • Kayaking on site 
  • Playground on site 
  • Rowing or canoeing on site 
  • Sailing on site 
  • Snorkeling on site 
  • Surfing/boogie boarding on site 
  • Volleyball on site 
  • Windsurfing on site 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 

Resort Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Resort Name

  • Riu Palace
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 1 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Learn more.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
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One of the best Riu's I've stayed at

5 out of 5
by
Posted Feb 24, 2017
Very relaxing. I would go back. The food was good and fresh and the staff was friendly.
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A Great Time

4 out of 5
by from Spokane, WA
Posted Feb 23, 2017
We've stayed at other Riu resorts before. The Riu Palace Mexico didn't disappoint. The hotel grounds, rooms and beach are immaculate. In fact this is probably the best beach I've ever been on. Approx. 4 miles of super soft white sand that never gets hot. just a two mile beach walk to downtown Playa Del Carmen. Restaurants are typical for all-inclusives, good but not incredible, though a couple of their higher end restaurants were fabulous. Our only disappointment was the energy level around the pool. Though we love the peace and serenity of the beach and ocean, once in a while, we would have liked a little more of a party atmosphere. The music was pretty quiet and there were very few crowd involvement activities. We visited the Riu Palace Maya Riviera down the beach and it seemed like a better choice. Perhaps this hotel is gauged more for a family oriented experience, the were quite a few families and a lot of older couples. All in all a great experience.
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Nice hotel, all inclusive conditions are not satis

3 out of 5
by
Posted Feb 11, 2017
All restaurants have a schedule, so you are forced to adapt to their times instead of enjoing a vacation on your terms. The hotel's store closes at 10 Pm and opens at 7 Am so anything you need ( toothpaste, toothbrush, cigarettes) you cannot get past 10Pm. It should be 24/7 in my opinion
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loved the pools and bartenders and waiters.

5 out of 5
by from Michigan
Posted Feb 10, 2017
Pros: Clean rooms, grounds, restaurants....... it was great! Buffets were spectacular!
Cons: Better entertainment at night.
Location: Location was fantastic , as we could walk across the street and there was a two block plaza to browse around and shop.
It was a great time and would go again! It wasn't a real young crowd which is what I was hoping for (I am 61). I was hoping to see a painting booth to paint my own bowl or plate.... :( So, instead I bought one , which didn't have as much meaning to me. My only complaint,,,, which is a "small" one: the shows at night could have had more variety .
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Beautiful hotel, great staff, quality food

5 out of 5
by from B
Posted Feb 10, 2017
This was our second time at the Riu Palace Mexico and we have also stayed at the Riu Palace Riviera Maya. The staff is always excellent and very involved, the drinks are of outstanding quality, and food is very good as well. The Japanese restaurant and Krystal fusion were the two speciality restaurants we went to and the buffet was excellent as always. Highly recommend this resort, just watch out for the Koatis.
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Excellent birthday stay with two adult daughters!

5 out of 5
by from Syracuse, NY
Posted Jan 22, 2017
Pros: Everything!
Location: Took short trip to Tulum, very interesting, would have liked to stay longer to explore
Stayed Jan 12 - 17 for mine and daughter's birthday. Staff went above and beyond in service. Room Was decorated, treats in room. Staff were always happy, resort is spotless, buffet was excellent. Ate in two restaurants, steak and Krystal. Krystal was a little over the top for my tastes, rest of nite we ate in buffet. Liked that was in gated community, felt safer. Beach is beautiful, no problem finding chairs. The entertainment team took daughters into Playa one nite to go dancing.
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Beautiful beach ,Cold pools

4 out of 5
by from Chicago
Posted Jan 15, 2017
A solid 3 1/2 star resort beautiful beach,friendly staff,modern buildings. but very cold pools, food average, adult beverages some top shelf but not many options. Would've given it a 4 star if it wasn't for ice cold pools
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Great hotel, Great food

5 out of 5
by from London
Posted Jan 5, 2017
Pros: The food and staff were amazing. Plenty of chairs by pool and by beach, even over Christmas time!
The food and staff were amazing. Plenty of chairs by pool and by beach, even over Christmas time!
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Excellent Resort

5 out of 5
by from Maryland
Posted Dec 28, 2016
Pros: Everything
Location: Location is safe. 5th ave is within walking distance.
We love the RIU chain. The service here is second to none for a mainstream All Inclusive. Room was spacious and clean. Food was good to very good. Drinks are a little watered down but just request them to be made strong and they will accommodate you. Excellent beach. Oh yeah if you stay here you can enjoy all the RIU's in Playacar and Cancun.
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4 out of 5
by
Posted Dec 28, 2016
It was very good. It was very good.It was very good.It was very good.It was very good.It was very good.It was very good.It was very good.It was very good.It was very good.It was very good.
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