Dear Christopher L.,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Kindest Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Luis Alberto,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Curtis G,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear RoseAnn,Thank you for your great review and for spending time with us at the Hotel Riu Palace Riviera Maya.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Gail Mary,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Shannon,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again soon, Shannon!Kindest Greetings,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Apreciada Tamara,Todo nuestro equipo trabaja muy duro para que nuestros huéspedes se sientan felices.Para nosotros es muy grato conocer su experiencia en nuestro hotel.Ha sido un placer atenderle en nuestras instalaciones.Siempre le esperamosCordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Renata,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Richard,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Sofia,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Taylor,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.Please rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority.Thank you again for your feedback and we hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Ronaldo,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon!Caring wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Irma,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with our lovely staff, they will be informed.We hope to welcome you again, Irma, so we can share yet another unforgettable visit with you.Loving wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Darlene,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Xaul,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Dennis,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Lazaro,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear May,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Thomas Ryan,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Daniel,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Lidiya,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear michael,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear SYLVIA,Thank you for taking the time to leave us a review.Since our number one priority is providing excellent services and as we make every effort to meet our guests’ expectations, we truly regret that you experienced the mentioned issues during your time with us, as this certainly does not line up with the standards to which we wish to hold ourselves.We shall share your words with the corresponding department and we really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Kelli,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.You can trust that we will record your comments and address them with the appropriate departments. We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Angela Margaret,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Pedro,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.Please be assured that we will take note of your comments and address them with the relevant departments.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Dennis,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday.We hope you visit us again very soon, Dennis.Warmest Regards!Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Corey,We are happy to know that you had a pleasant experience in our hotel and we appreciate the kindness of your comments.We look forward to welcoming you again soon.Have a great day,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Oscar D,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu Palace Riviera MayaOnline Reputation Manager

DearCesar,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Mike,Thank you very much for taking the time to leave your evaluation.We are thrilled to learn you enjoyed your stay, nonetheless, we will forward your review for future arrangements.We will pass on your review to the management.We cannot wait to host you again.Kindest regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Benjamin Aaron,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below both your expectations and our standards.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Fernando Alberto,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay. In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.We have passed your concerns to the management department for an appropriate follow up.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Victor Raul Perez,Thank you for sharing your experience with us!Our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We understand that this is one of the most important aspects in an all-inclusive hotel. Therefore it is very disappointing to read that we could not reach your personal taste on this occasion.Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Kelly Brent,Thank you for your great review and for spending time with us at the Hotel Riu Palace Riviera Maya.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Nycole Larissa,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a memorable experience.We look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Brian,Thank you so much for your words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Wendy,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another great experience with you soon. Have a lovely day.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Vijay Jonathan,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager