Riu Palace Riviera Maya - All Inclusive

4.0 star property
Ocean-view property with a swim-up bar, near Quinta Avenida

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your current months are April, 2024 and May, 2024.
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May 2024

Riu Palace Riviera Maya - All Inclusive

Photo gallery for Riu Palace Riviera Maya - All Inclusive

Aerial view
Aerial view
Minibar, in-room safe, laptop workspace, blackout drapes
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby

Overview of Riu Palace Riviera Maya - All Inclusive

9.4

Exceptional

Highlights
  • Cleanliness is scored top 10% in Playa del Carmen by travelers.
  • Offers an onsite restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All inclusive
  • Restaurant
  • Bar
  • Room service
  • Pool
  • Breakfast included

Explore the area

Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Popular LocationPlayacar Golf Club1 min drive
  • Popular LocationQuinta Avenida4 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

Junior Suite, Ocean View (B2C-US)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Suite (U)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Superior, L)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (M)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (M)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Superior (C))

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Suite (C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (B2C CAN)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 337 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Clothes dryer
Renovated in 2019
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Superior B2C-US)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 721 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, U)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Superior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Superior

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

Playa del Carmen

Located on the beach, Riu Palace Riviera Maya - All Inclusive is in Playacar, a walkable area in Playa del Carmen with good shopping. While the natural beauty of Playa del Carmen Main Beach and Maroma Beach can be enjoyed by anyone, those looking for an activity can check out Ferry to Cozumel. Traveling with kids? Consider Xcaret Eco Theme Park and Xaman Ha Aviary. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Playacar Golf Club - 1 min drive
  • Quinta Avenida - 4 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Playa del Carmen Main Beach - 8 min drive
  • Xcaret Eco Theme Park - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Starbucks - 8 min walk
  • Restaurante Miramare - 15 min walk
  • La Barra Artesanal - 6 min walk
  • RIU Lupita Resort - 7 min drive
  • Occidental Allegro - 4 min walk

About this property

Riu Palace Riviera Maya - All Inclusive

Upscale all-inclusive property revitalized in 2019 and located in Playacar
A free breakfast buffet, 18 holes of golf, and a nightclub are just a few of the amenities provided at Riu Palace Riviera Maya - All Inclusive. With a white sand beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in reflexology, a body wrap, and a body scrub at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and more. Enjoy the health club, as well as activities like beach volleyball, windsurfing, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, beach towels, and ATM/banking services
  • Barbecue grills, massage treatment rooms, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 460 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the spacious rooms at the property.
More amenities include:
  • Heating and ceiling fans
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Sustainability

Sustainability practices

100% renewable energy
Comprehensive food waste policy
Energy-saving switches
Housekeeping on request
Change of towels on request
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18 holes of golf
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Riu Palace Riviera Maya - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Riu Palace Riviera Maya - All Inclusive?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Riu Palace Riviera Maya - All Inclusive on Mar 20, 2024 start from $414.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Riu Palace Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Riviera Maya - All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Riu Palace Riviera Maya - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Riu Palace Riviera Maya - All Inclusive located?

Located in Playacar, this beachfront property is next to a golf course and within 1 mi (2 km) of Mayan Ruins of Playacar and Quinta Avenida. Playa del Carmen Main Beach is 1.3 mi (2.1 km) away.

Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1715 out of 2336 reviews" "
Rating 8 - Good. 412 out of 2336 reviews" "
Rating 6 - Okay. 136 out of 2336 reviews" "
Rating 4 - Poor. 42 out of 2336 reviews" "
Rating 2 - Terrible. 31 out of 2336 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany Elizabeth, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first all inclusive and it was amazing! We will definitely be staying at the Riu’s from now on but trying different locations. Loved that the other locations were within walking distance so that we could go there for the nightly entertainment. Food was great, drinks were even better.
Stayed 8 nights in Feb 2024

10/10 Excellent

Suzy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was superb! In gated community, area was safe and quiet. Beautiful beaches to walk on white sand for long stretches. Accommodations comfortable, staff was first class!
Stayed 5 nights in Mar 2024

10/10 Excellent

Delmy, Yuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 5 nights in Mar 2024

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great spot for spring break.
Stayed 5 nights in Mar 2024

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and secure. Variety of activities.
Stayed 8 nights in Mar 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

2/10 Terrible

Fiza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from a 5 star resort barely makes a 2 star. we are pretty easy going people but literally the beds were so uncomfortable and the pillows were super hard and old ,got extra pillows still couldn’t sleep. The a la crate restaurants had terrible food the buffet was not bad. The beach is nice but there is no security there to keep you safe , locals and criminals can enter as it’s a “public beach”.
Stayed 6 nights in Jan 2024

10/10 Excellent

Michele

Liked: Cleanliness
Stayed 9 nights in Mar 2024

10/10 Excellent

David Allen

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff,cooks,waiters,cleaning crew,maids everyone was very friendly and hard working
Stayed 7 nights in Mar 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0