Aerial view

Reviews of Riu Playacar - All Inclusive

3.5 out of 5
Riu Playacar - All Inclusive
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1062 reviews" "
Rating 8 - Good. 273 out of 1062 reviews" "
Rating 6 - Okay. 93 out of 1062 reviews" "
Rating 4 - Poor. 46 out of 1062 reviews" "
Rating 2 - Terrible. 27 out of 1062 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a family of 4. Clean rooms, nice beach (no coral reefs and can actually swim), very decent food and many options to choose from fot breakfast and dinner. Lunch was ok. Well kept beach and common areas. I would say the kids “water park” was tiny with only a few things there so not so great for bigger kids. Entertainment was awesome, every day they had a variety of activities. We especially enjoyed Katja and Isis. Pool bar gets busy and you have to wait a bit. But mostly a very positive stay!
Stayed 7 nights in Apr 2024

10/10 Excellent

Roy John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, efficient staff. Very clean facilities. Good food, plenty of variety, good drinks. Loved the pools and the evening entertainment.
Stayed 7 nights in Apr 2024

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was the best ,internment and service team are the best , hope to return there again
Stayed 5 nights in Apr 2024

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
We wanted a great beach and Riu Playacar checks that box. Food was ok, rooms need some work. Bed was not terribly comfortable and the rooms are very cold/hard, no comfortable seating. Bathroom was completely unprivate and not easy to use. Staff was very friendly and helpful. If you are looking for value, Riu delivers that, and it’s on a beautiful stretch of beach.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 19, 2024
Dear Michael,We really appreciate that you took the time to evaluate us and to share your feedback.While it is great to learn that you enjoyed the staff members attentive service, we are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect!Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Jessica Alessandra, Etobicoke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Riu Playacar resort. Staff was wonderful and friendly, the food and drinks were delicious having multiple options. I would highly recommend this resort. It was clean, well-maintained, with a great atmosphere and beautiful beach. Loved my stay at Riu Playacar and will definitely be back in the future!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Jessica Alessandra,Thank you for your review! We are very happy to know that you loved your stay.We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Crystal

Traveled with family
Being my first time doing an all inclusive holiday and first time visiting Mexico it was a pleasant surprise
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Crystal,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great for the most part. The A La Carte resteraunts were more like buffets and the food wasn't very good but the buffet was above average so we always found something good to eat. I love that the buffet has some sort of roast and gravy at breakfast everyday . They did the same at the Riu in Los Cabos which i also loved the buffet.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Tim,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Laurie ann

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would like to have known about gluten free area sooner.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Laurie ann,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another experience with you soon. Have a lovely day. Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

TinaLouise Josephine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice resort. Staff friendly and helpful; very clean. My room key deactivated a couple times which was annoying. The entertainment could have been better and the food options were good and some ok.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear TinaLouise Josephine,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay, in the Hotel Riu Playacar. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I would like different is if they actually came to my room every other day and filled my water I had to call all the time for my water. Actually they never came to my room unless I called.
Stayed 7 nights in Mar 2024

10/10 Excellent

Richard J

Liked: Property conditions & facilities
Fun place great staff, lots of amenities
Stayed 6 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 12, 2024
Dear Richard J,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much, Richard!Looking forward to your next visit.Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Food was terrible. Virtually every restaurant was cafeteria food like. Entertainment was uninspiring. Pools were small and not a lot of space. Rooms were meh. Beach is pretty. The white clothes party and head phone dance party was fun. We had more fun at nearby Riu Tequila.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Robert,Thank you for taking the time to provide your feedback in regards to your recent stay with us.Wereally regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. We hope that you will decide to return to visit us soon to allow our team to demonstrate improvements achieved from your feedback.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive was awesome - top notch food and drinks, and pools!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Jay,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Brody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with a great beach! Easy to walk around as the resort was perfect size.
Stayed 8 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Brody,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

LILY ANN

Traveled with family
Liked: Amenities
The food was awesome a good variety. The staff were friendly and amazing!! We enjoyed the evening entertainment. I would like more channels in English and have movies options .
Stayed 6 nights in Mar 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 9, 2024
Dear Lily Ann,We aim to please, your remark will be noted.Thank you very much on behalf of our team for your great evaluation.We are very pleased to read you had a fantastic stay.Looking forward to welcoming you again.Kindest Greetings, Lily Ann,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

JOAQUIN

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We loved our hotel room and views.. housekeeping staff were nice and awesome ! The wait staff were not that friendly .. we loved Jesus and his friendly smile at the restaurants.. gracias!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Apr 8, 2024
Dear JOAQUIN,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Playacar. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Riu Playacar for 6 nights and had a wonderful time. All the staff was great, from the servers at the pool area to the housekeeping team. Food was really good, always an abundance of fresh fruit which is a big plus for our kids. One of the chefs even cooked a special dish when someone in our party asked if it was going to be available that night (it wasn’t), so that was amazing, thank you! Can’t wait to go back!
Stayed 6 nights in Mar 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 4, 2024
Dear Tatiana,We cannot thank you enough for your outstanding feedback.We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!Hoping you visit us again and wishing you a fantastic day, Tatiana.Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Kymberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never seen any resort employees clean as much as RIU playacar does. WOW. Every single day they were cleaning (soap, water, scrubbing) all the stairs, walkways, windows, pool... Hands down one of the cleanest resorts you will go to. Best way to describe this hotel would be a family hotel. We went in March and there was a good range of ages from 20's to young families, to retired. Nothing to crazy, but they ensure everyone is having a fun time. If you're looking for an affordable, clean, all inclusive hotel. This is probably what you're looking for.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Kymberly,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Robert Oneil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that I could have breakfast and lunch at 2 other properties which were in walking distance. I also like the animals of towels and elastic bands created made by the cleaning staff. I regards not tipping them more especially because on the drive to the airport to get home the driver informed my that the minimum wage was only 15USD per day.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Robert Oneil,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Lourdes milagros Jorge

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Alberto Castillo

Liked: Cleanliness, amenities
Excellent
Stayed 5 nights in Mar 2024

8/10 Good

brenda louise

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was very good no reservations needed for the alacart
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear brenda louise,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Gheorghe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great condition, staff, food and the beach. Parties and activities by Riufun are awesome!
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Gheorghe,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

José

Stayed 7 nights in Mar 2024

4/10 Poor

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Stephen Noel, Eagle Mountain

Traveled with partner
Liked: Cleanliness, staff & service
The evening entertainment was pitiful. Iots of smoke and flashing lights do not make up for poor quality. Also they need to have more shade on the beach area. Scuba Caribe could rent beach umbrellas for $10-20/7day? I would gladly pay so I didn't have to fight for a shady spot.
Stayed 10 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Stephen Noel, Thank you for sharing your experience at the Hotel Riu Playacar, and we appreciate the good rating! We are very sorry to read you were not satisfied with the evening entertainment. Our team works hard to provide shows and activities that cater to a wide range of ages and nationalities. Be assured, we will send your comments to the corresponding department.To end, please know that the beach is a public space, so we you can understand that the beach umbrellas business is out of our reach.It is our hope to see you again in the future!Kind Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Riu Playacar for 2 weeks. From February 25 to March 10. Staff was friendly, approachable, helpful. Dining options had a lot of choices. Only one downside was, some restaurants had waiting list for about an hour. But buffets had all of international delicases. Entertainment was perfect one of the best, we saw them a lot at Reviera Maya. Drinks were made highly professionally. One BIG downside Riu Playacar do not provide transportation from and to Cancun Airport. Thank you very much for your hospitality.
Stayed 14 nights in Feb 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Elena,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Crystal

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach and pools. We reserved a room with 2 beds and was not able to be accommodated with 2 beds until the third night. I had called the resort the week prior to confirm we had a two bed room reserved. The computers in the lobby didn't work in order to print our return flight information and no one knew who was responsible for those computers.
Stayed 6 nights in Feb 2024
Response from Hotel Riu Playacar Online Reputation Manager on Mar 12, 2024
Dear Crystal,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are truly sorry for the incident with the computer printer, the IT department has been notified.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Ketan A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced 3 Riu properties in Playacar, and all were clean, great/helpful staff, and had unique/fun activities.
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Ketan A,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful and the staff super friendly. We had an issue with ants in our room when we got there, but we moved to a non balcony room and were good then. The food was not the greatest, but we found things after the first day that we liked. Breakfast was awesome and it was nice not booking dinner reservations, but the trade off is a lot of buffets. For the price, it was a great decision to stay here and I’d go back. As I told my friends, the place kind of grew on me after the second day. I am used to more upscale resorts and better food options. But this fit our needs for the price.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Dawn,Thank you very much for your comment,We are very happy to know that you enjoyed our accommodation in various aspects.For us, your evaluation is a breath of good energy that encourages us to continue on our path of continuous improvement.We would love to see you again soon among us.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

6/10 Okay

Antoine

Traveled with family
The 4 restaurants are poor in menu, the entrée are only buffet… not gastronomic. the security on the beach is absent, you get stolen stuff from people walking around. The sea activity: the staff are not employes of the hotel... you have to be careful . the alcohol is very basic... sheep alcohol. Entertainment is very poor in creativity, they use the guess to doo activity and there entertainment are people how sing… very boring.
Stayed 8 nights in Feb 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Antoine,Thank you very much for your comment,We are very happy to know that you enjoyed our accommodation in various aspects.For us, your evaluation is a breath of good energy that encourages us to continue on our path of continuous improvement.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We would love to see you again soon among us.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great resort! Everyone was so nice, eager to help in any way. We will definitely stay there again!
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Dana,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and that you had a great vacation with us!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Roberta Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the little gal that runs around getting everyone excited about the activities, I believe her name is Katiyna. The buffet food is average, but enjoyed the sit down restaurants very good food in all of them, the only one we didnt try was the Japanese one. Staff is very friendly and accommodating.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Playacar Online Reputation Manager on Mar 11, 2024
Dear Roberta Renee,We thank you for leaving your comments after your stay at our hotel and for a great review.We are delighted to learn you enjoyed it.Your praise lets us know we are succeeding.And we would love to have you back, Roberta!Warm Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Konstandinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Konstandinos,Thank you very much for your review, which we take as a recognition of our daily work.We are happy that you enjoyed our facilities and, above all, the service provided by our wonderful staff.We hope, that you will return in the near future and offer you an experience as attractive as the one you had.We look forward to hearing from you.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Mayra, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

matthew, santa rosa

Stayed 7 nights in Feb 2024

10/10 Excellent

Andrey, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

VASILE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 8 nights in Feb 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities
Beautiful property, food was AMAZING, staff was very courteous especially our waiter Eduardo. Beach is stunning, clear blue waters not too much seaweed. Entertainment was very good! We had the best time, super safe area with a Starbucks right outside of the resort which is in a gated community. Bike\scooter rentals also right outside the resort and tons of shopping. Will definitely come back.
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Nicole,We are very pleased to know that you enjoyed our hotel so much, and we are also happy to know that we lived up to your expectations in the aspects that you value us.We hope that soon you will choose us again to spend a few days with us and, thus, live a new unforgettable experience.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish u could have had room service, personal was great, professional and so helpful
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear Anthony,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Heidi

Stayed 5 nights in Feb 2024

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this property several times and it never disappoints.
Stayed 10 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear Renee,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the convenience of the mini market across the street and being able to walk to Playa Del Carmen (~30mins). The only negative was our original room. We were out in a first floor standard room that had a mildew odor and rattling AC sound. After asking a couple times we were able to be moved to a 3rd floor double standard room that was so much better. Staff were wonderful, so kind and accommodating. Beach was incredibly beautiful. We would stay here again, but would request a 2nd or 3rd floor unit or a junior suite.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Feb 20, 2024
Dear Chris,Thank you for your very satisfactory comment,We are happy to know that you enjoyed an unforgettable vacation with us, and we are also happy to know that your review was so positive in general, as it is recognition for our daily efforts.Rest assured that we will take your observation into account and discuss it with the relevant departments.I hope you come back to visit us soon, we are waiting for you here with open arms.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

6/10 Okay

KATARZYNA

Traveled with family
Disliked: Property conditions & facilities
3/5 stars at best. Not sure how this for 4.something/5. To start, food was meh, decent options but bland. Drinks were also meh. Very very sweet and best liquor was Bacardi or Jose Cuervo and had to ask for that. Otherwise you’d get liquor and get a sugar high. Our room was dated and felt humid yet cold so you felt like you slept under wet sheets. The room had these little flies all around the door that looked like sewer flies. Had to get into the room very quickly not to get them inside as well. Some staff was very friendly some not so much. Hit or miss. They had brown very rough towels. Thank god I didn’t have a sunburn cuz if I did I would have been hurting from the rough towels. Very disappointed in that. There was a cute area outside of the hotel to go shopping. Good crepe place there too. Orange juice was not freshly squeezed. Very sad.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Playacar Online Reputation Manager on Feb 19, 2024
Dear Katarzyna,Thank you very much for choosing us and sharing your opinion.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your stay. Truly, this is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.Best Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a wonderful Christmas Eve buffet
Stayed 5 nights in Dec 2023
Response from Online Reputation Manager on Feb 16, 2024
Dear Kenny,Thank you for your kind words,We are delighted to read that you enjoyed your holiday at our facilities. We are delighted to read that you enjoyed your holiday in our facilities, as it is very gratifying to know that we exceeded your expectations with our services.Messages like yours let us know that we are moving in the right direction and we will continue to welcome you in the future.We will always be waiting for you with open arms.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Wade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. The location, facilities, dinning and staff were all great. We will definitely consider staying again. Thank you
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 14, 2024
Dear Wade,Thank you very much for your kind words and positive feedback.We are very happy to have received your visit, and, above all, we are pleased to hear that you left with such pleasant feelings. We look forward to welcoming you back in the near future and hope that we can provide you with a very pleasant experience.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager