Ratings based on 115 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Boulder, Co
should be rated 6 star hotelPosted Oct 13, 2015
Pros: everything was excellent, everything. They even kept our luggage for a day while we went to island of Cozumel for day and night.
Location: perfectly located within 15 minutes of many activities and amenities on site were wonderful
incredible staff, beauty, architecture and whole experience. First time at a Rosewood, but not the last.
for Everyoneby A verified traveler from Chicago, IL
Very outstanding hotel.Posted Oct 7, 2015
Pros: Very kind and considerate.
Location: MEXICO, VERY NICE PLACE TO STAY WITH FAMILY.
Yes. The hotel is located in Mexico. It was my first trip to Mexico. I, by myself, placed an order for taxi service at the time of hotel check out. It was my terrible mistake of the entire trip. The taxi never showed up, I waited for 1 hour and 30 min. I was getting very embarrassed when my 2 year old son started crying and upset. The hotel crews always tried to help me out and very polite. And then one of the hotel employees approached to me and stated "Thank you for choosing our hotel. There is courtesy vehicle ready for your next place." I did not expect that but tanked. I do not remember the name of the employee but I thank the hotel again.
for Everyoneby A verified traveler
Excellent relaxing get-awayPosted Oct 5, 2015
Our trip to Playa del Carmen was planned to celebrate a 50th birthday. We were slightly concerned about the reports of seaweed in the area, but the Rosewood beach was pristine. The staff went out of their way to make sure the beach stayed beautiful. They also made sure we were well taken care of without being intrusive on our peace and tranquility. Shortly after our arrival, my CPAP machine broke. Our butler, Mauricio took care of everything. A new machine was delivered to our room. He was a life saver. Everywhere we went the staff greeted us with a smile and offered to accommodate our every need or wish. They seemed to know what we wanted before we even asked. And yet they were not intrusive. I can not say enough wonderful things about the staff and the Rosewood facilities. I would like to send a special thank you to Mauricio, Luis (who took care of us by the pool), our drivers to and from Rosewood (please forgive me for not recalling your names) and all the others who help take care of the guest and facility. You are what can make or break a vacation, and you all did a wonderful job make us feel pampered.
for Couplesby A verified traveler from Manalapan NJ
AMAIZING !!!!!!!!!!!!!!!!Posted Sep 12, 2015
Pros: AMAIZING SERVICE !!!!!!!!!!!!!!!!
If you ever wanted to experience the luxury and the most outstanding service of your life, Rosewood is the place to be. Request Room 419 it's AMAIZING !!!!!!!!!!!!!!!!
for Everyoneby A verified traveler from Texas
Best place on EarthPosted Sep 5, 2015
You could not ask for better staff and amenities. The food is amazing and the views are breathtaking. Every room has some type of view or patio space to offer. We got delivered to our suite by boat. How awesome is that. I will be going back to the Rosewood Mayakoba.
for Everyoneby A verified traveler from Telluride, CO
Like no other on the world!Posted Jul 27, 2015
To say that this is a 5 star world class resort doesn't begin to describe the experience one feels when vacationing at Rosewood Mayakoba. At Mayakoba, you are taken away from all of the shortcomings of a trip in Mexico, as every single aspect of the resort makes one feel they are in paradise where all is fresh, fun, bright, safe, and all staff have communication skills that are superior to anywhere you may vacation in the USA. The staff is exceptional; and are amazingly proactive in ensuring your stay is perfect. It is as if the staff intuitively knows what you need even before you do. Our resort room was very very spacious and had a private plunge pool and a second private outdoor shower in a shaded garden. We will be returning to Rosewood Mayakoba in 6 months. Can't wait!!!
for Everyoneby A verified traveler
AnazingPosted Jul 24, 2015
The room was amazing and the staff incredible!!! Will return!
for Couplesby A verified traveler from Waco, TX
Rosewood MayakobaPosted Jul 20, 2015
Location: The golf course is beautiful. Eco tour is amazing. And not to mention the beach and pools as well as all the restaurants.
My wife and I just returned from our honeymoon at the Rosewood Mayakoba. We did not want to leave. The Rosewood was one of the best resorts we have been to. Our entire experience was by far the best, from check in (quick and easy) to the room and resort amenities to the restaurants and the food to check out - a wonderful experience. The staff made us feel as a part of the Rosewood family, they all knew our names and would bend over backwards to aide in your every comfort. We look forward to returning for many more visits.
for Couplesby A verified traveler from グアナファト州レオン市
最高の隠れ家Posted Jul 15, 2015
Location: カンクンとプラヤ デ カルメンの間にあります。空港から直接向かうのでしたら、ホテルに送迎をお願いすれば対応してもらえます。車もホテルの大型車を貸切で使えますので、移動も苦になりません。
森の中に突如現れた最高の隠れ家。ディティールまで行き届いたサービスと、さりげない気配りができるスタッフたち。Villaに入れば静寂に包まれて、本当にリラックスすることができました。 プライベートビーチもきちんと清掃され行き届いている。ゴルフ場はPGA tourも開かれる一流のコース。 様々な種類のレストランが敷地内に点在していたが、どれも種類が豊富かつ美味しかったです。朝食もおススメです。 客層はヨーロッパ、主にスペインからのお客が多いようです。私が宿泊した時は、アジア人は私以外いませんでした。アメリカ人は隣のフィアモントかバンヤンツリーに多いようでした。
for Familiesby A verified traveler
Posted Jul 8, 2015 on Hotels