6 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas
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Reviews of Rosewood Mayakoba - Near El Camaleon Mayakoba Golf Course

5 out of 5
Rosewood Mayakoba - Near El Camaleon Mayakoba Golf Course
Carr Federal Cancun, Playa del Carmen KM 298, Playa del Carmen, QROO

Reviews

10

Exceptional

Rating 10 - Excellent. 327 out of 348 reviews" "
Rating 8 - Good. 15 out of 348 reviews" "
Rating 6 - Okay. 2 out of 348 reviews" "
Rating 4 - Poor. 2 out of 348 reviews" "
Rating 2 - Terrible. 2 out of 348 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Francois

Liked: Cleanliness, amenities
Magnificient!
Stayed 6 nights in Feb 2024

10/10 Excellent

Jackie

Liked: Cleanliness, property conditions & facilities
Nothing short of spectacular. Trip of a lifetime but I think we’ll go every year as it is so relaxing and feels so comfortable.
Stayed 4 nights in Jan 2024

10/10 Excellent

JONATHAN

Traveled with group
Liked: Cleanliness, room comfort
Best of the Best
If you’re staying at any resort in Cancun and you’re not staying at the Rosewood Mayakoba then you’re not experiencing the best of the best. Hands-down the nicest resort in Cancun and one of the nicest properties in the world. InCredible service incredible staff and Justin overall incredible experience.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beachside lagoonview suite at rosewood mayakoba! Just returned from the Rosewood Mayakoba. My wife and I stayed four nights in the beachfront lagoonview suite. The room was overwhelmingly nice. Ivan, our butler, started the trip off right with a wonderful Oaxacan mezcal drink, which set the tone for the whole experience. Yes, the prices are astronomical, but that's understood when you book a resort like this. We also love the mega resorts that are all inclusive, but the care and attention to detail gives an entirely different vibe. Everyone-I mean everyone takes the time to say hello, and are clearly all encouraged to be very open with their backgrounds and experiences in mexico. All in all it was a fantastic experience that, if you can afford the price, is worth repeating.
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Dwain

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such an amazing stay.
Stayed 2 nights in Jul 2022

10/10 Excellent

Eulalia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Whole staff was completely accommodating and kind. Will go back in a heartbeat
Stayed 5 nights in Jul 2022

10/10 Excellent

Jason

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Cheyenne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My husband and I just returned from an incredible 3 day stay at the Rosewood Mayakoba where we went to celebrate our anniversary. Rosewood is paradise and we’re still glowing from our trip. All the staff are incredible and they go above and beyond to ensure every request is met and you feel pampered your entire stay. When we arrived at the hotel we were given the most delicious welcome drink, quickly checked in and then taken by boat to our beautiful deluxe overwater lagoon suite. The trip was a surprise for my husband and he was blown away when he saw where we were staying. Our butlers, Lili and Omar, did everything to make our suite a dream. The next day we enjoyed the Kuxtal Sensorial Garden experience a very unique 3 hour spa session that connects you to Mayan traditions. Marta and Nancy took such wonderful care of us and we left feeling completely rejuvenated. All our dining experiences were wonderful and they have a wide variety of vegetarian / vegan options throughout the property and they are all delicious. For our final night we had a private dinner at the cenote which was just spectacular. Huge thanks to Cynthia who spent a considerable amount of time helping me plan this perfect evening. Miguel at Punta Bonita was so kind and took wonderful care of us. Thank you to Amy and Dario from concierge for helping me plan the perfect trip! If you’re looking for a chance to treat yourself look no further than the Rosewood Maykoba!
Stayed 3 nights in Apr 2022

10/10 Excellent

Gita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rosewood Mayakoba is extraordinary. The individual residences, the grounds, the beaches, pools and restaurants are wonderful. Would return in a heartbeat!
Stayed 7 nights in Nov 2021

8/10 Good

Farouk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing, the ground was very beautiful, food options were very limited and very expensive.
Stayed 4 nights in Oct 2021

10/10 Excellent

Fran, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has the best service and the most awesome staff of any hotel I have ever stayed at. They always find a solution for your request. They do not know the word "No".
Stayed 4 nights in Oct 2021

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Wellness Suite, which was a two-story suite on the lagoon with a plunge pool and a separate yoga/meditation/reflexology area. It had an abundance of additional wellness-focused amenities, and was close to the spa facilities which I used daily for saunas. The resort itself was a true paradise with multiple pools, beautiful grounds, and plenty of restaurants and amenities like tennis, golf course nearby. We would love to go back and definitely pay extra for the Wellness suite if that’s you’re thing.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous but the people are the best asset—-they are the kindest, warmest, most helpful and efficient hotel family we have ever met. We’ve been going here time and again because it’s home for us. We love this place, the food, the quiet ambiance, the people, the spa, the facilities, the amenities. It is perfect. We absolutely love it.
Stayed 7 nights in Jul 2021
Response from Resort Management on Aug 12, 2021
Thank you very much for your 5 star review and kind words. We are immensely proud. Our team members are the heartbeat of Rosewood Mayakoba and we are so glad that you feel it too! Looking forward to welcoming you back to your casa Mexicana soon. Saludos,

10/10 Excellent

Carlos

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from Resort Management on Aug 12, 2021
Thank you Carlos! Please come back and visit us soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property and the experience was incredible
Stayed 3 nights in Jun 2021
Response from Resort Management on Aug 12, 2021
Thank you so much for the review. We are thrilled to hear that you had an incredible stay with us. Please come back soon!

10/10 Excellent

Susan B

Stayed 5 nights in May 2021
Response from Resort Management on Aug 12, 2021
Many thanks Susan! We hope to welcome you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2021
Response from Hotel Management on Aug 12, 2021
Thank you for the 5 star review!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sense of place.
There’s the Rosewood and then there’s everything else. If you work hard and are lucky enough not to have to borrow from the emergency fund to afford a stay at the Rosewood, do it. You deserve it and you’ll thank yourself for it.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2021
Response from Hotel Management on Aug 12, 2021
Thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. Was immediately impressed from the welcome at the airport all the way to the final good bye. The food is some of the best I have had in all of Mexico. The amenities and concierge/butler service were impressive and I never heard the word “no”. Truly an amazing experience. Plan to return.
Stayed 4 nights in Feb 2021
Response from Resort Management on Apr 16, 2021
Many thanks for taking the time to leave us a review of your stay with us. We are very happy to hear that your experience was amazing and would love to have the opportunity to welcome you back again soon! Saludos,

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2021
Response from Resort Management on Jan 20, 2021
Many thanks for the 5-stars!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2020
Response from Resort Management on Dec 21, 2020
Muchas Gracias!

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doooo It!
My six year old son and I stayed at Rosewood Mayakoba for a few nights (we also stayed at a few couple other hotels on this trip, including Banyan Tree). Rosewood Mayakoba is amazing. The property and facilities are amazing. Our room was amazing (Deluxe Overwater Lagoon Suite). Restaurant and in-room dining food was excellent. To top it off, the people are amazing. Everyone (from the butlers to the cleaning staff) was incredibly intentional about us having an excellent experience. Perhaps all around more intentional about excellence than any hotel I've stayed at (and I've been to over 50 countries and stayed at LOTS of hotels). Generally, I prefer to not go back to stay at the same hotel twice (I like to experience new places)...but I will make an exception to that rule for Rosewood Mayakoba. We'll be back. If you're looking for a top notch luxury hotel...stay here.
Stayed 3 nights in Nov 2020
Response from Resort Management on Dec 21, 2020
Dear Luke, Thank you so much for this thoughtful review! We are honored to be your exception to the rule. Gusts like you inspire us to always strive for excellence. It is our privilege to create special moments for you and your son. It is our intention to do this year after year! We look forward to welcoming you back to your casa Mexicana and would like to wish you a wonderful holiday season. Saludos,

10/10 Excellent

Esther

Stayed 2 nights in Nov 2020
Response from Resort Management on Dec 21, 2020
Thank you Esther!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from Resort Management on Dec 21, 2020
Thank you David!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Resort Management on Oct 28, 2020
Thank you for the review!

8/10 Good

Pedro P

Liked: Cleanliness, room comfort
Lugar extraordinario, el servicio puede mejorar
El hotel es maravilloso y la habitación fue espectacular, ahora en tiempos de Covid ideal porque no tuvimos que salir para nada! El servicio no fue lo que esperábamos y los muebles de la terraza estaban muy deteriorados, incluso el camastro se rompió cuando lo estábamos moviendo y a pesar de que lo reportamos no lo cambiaron nunca.
Stayed 3 nights in Oct 2020

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Resort Management on Oct 22, 2020
Thank you for review Darryl! Much appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Resort Management on Oct 22, 2020
Thank you!

10/10 Excellent

Nolen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020
Response from Resort Management on Aug 25, 2020
Dear Nolen, Many thanks for your 10 out of 10 review. We appreciate it greatly and so happy to know that you enjoyed your time with us! We hope to see you again soon. Muchas Gracias!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beach resort in the world
This is our new favorite place to stay. The staff is the friendliness staff in the world. They go above and beyond to make your stay perfect. From the front desk to the cleaning crew everyone was absolutely amazing. The butlers are available via an app 24/7 and will bring you whatever you need. The treat you like royalty. The food is absolutely amazing. The beach is gorgeous and the property is something you cannot find anywhere else. The gym is fully equipped even with 5 pelotons you can ride. They provide every guest with a beach cruiser bike that can get you all around the property easily. The rooms are impeccably clean and very large with personal pools on each back patio. There are adults only pools and family pools and neither will disappoint. All the restaurants are outdoors and very clean and delicious. If I had to say one bad thing it would be that the lagoon feature, that thing that makes the property unique, does attract some mosquitos but they have spray for you in the rooms and will get you medication if you get bit. Also bring your own sunscreen because in the store it is very expensive to buy. Again if you want to use their 30spf they provide it for free. There is really not a thing that I would change about this property. We just got back and are already planning our next trip there.
Daily beach inspiration
Paddle boards, catamarans and kayaks provided free of charge
Adult pool looking at the ocean
Stayed 3 nights in Jul 2020
Response from Resort Management on Jul 16, 2020
Dear Nicole, Thank you so much for taking the time to share your experiences with us and others. Your review was nothing short of fantastic and we are honored to be your new favorite resort! We are glad you felt the warmth of our Mexican hospitality. The pleasure was all ours! We cannot wait to welcome you back to your new casa Mexicana. Please let us know how we can help. Muchas Gracias. P.S. Great pictures!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort and service are among the best in Mexico. Highly recommend staying here.
Stayed 4 nights in Jul 2020
Response from Hotel Management on Jul 16, 2020
Dear Mark, Thank you so much for your 10 out of 10 review! We are so happy that you enjoyed your stay with us. We appreciate you spreading the news and look forward to welcoming others to experience the magic of Rosewood Mayakoba. Saludos!

10/10 Excellent

Mariestella

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As close to heaven as you’ll find
When you’re at the Rosewood, nothing else matters.
Stayed 1 night in Mar 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Dear Mariestella, Many thanks for your stellar review on Hotels.com. We are honored to be considered your heaven on earth! and look forward to welcoming you back to paradise soon. Saludos!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless, Amazing food and staff, great for kids.!
Stayed 4 nights in Mar 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Thank you for your flawless review of our resort. We at Rosewood Mayakoba look forward to seeing you and your family again, saludos!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Thank you for reviewing our resort on Expedia! Saludos

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of the experience was top notch: property, room, service, staff, food, drinks...
Stayed 7 nights in Feb 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Thank you for leaving a review on Expeida. We are delighted to know that your experience at Rosewood Mayakoba was "top notch" and we hope to be able to welcome you back for another amazing stay in the future! Muchas Gracias

2/10 Terrible

Verified traveler

Stayed 4 nights in Feb 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Sorry to hear we did meet you expectation during your stay. We would love to learn more about your stay and hopefully have another opportunity to do better. Feel free to contact the resort directly, thank you.

10/10 Excellent

ara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Thank you Ara! Looking forwarding to welcoming you back soon. Saludos!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Muchas gracias Juan! We hope to welcome you back soon. Saludos!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!
My ninth time at the hotel in three years. Gets more amazing every time!
Stayed 5 nights in Jan 2020
Response from Rosewood Mayakoba on Mar 20, 2020
Wow, thank you for being such a loyal guest to Rosewood Mayakoba! We can't wait to welcome you back on your 10th visit. Saludos

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort and service is impeccable. Highly recommend.
Stayed 3 nights in Jan 2020
Response from Resort Management on Aug 25, 2020
Thank for your compliments and for leaving a review on Expedia. We are so glad that you recommend the Resort, because we hope to see you back soon! Saludos

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Resort Management on Aug 25, 2020
Muchas gracias Julie!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is rated the number one resort in Playa del Carmen, and deservedly so. The layout of the property with the canals and golf course, the rooms and their furnishings are among the best, but the restaurant options need expansion and improvement, except for the breakfast buffet, which is outstanding. We have been traveling to Mexico for over forty-five years, including to Cabo San Lucas which was a sleepy fishing village with no marina and only about four hotels in the 1970's. We stay at the very best accommodations, including Rosewood's Las Ventanas in Cabo, the One and Only Palmilla, El Pedrigal, Esperanza, etc., and we expect to pay top dollar and are rarely disappointed. I routinely order ceviche as a late afternoon snack after our arrival, or as a starter for a meal. At the beach restaurant at Mayakoba, this is the first time I experienced "turista" from the ceviche, and it detracted from an otherwise marvelous trip. Also, the menu selections and servings at the the Asian, Italian and Mexican restaurants leave a lot to be desired, particularly, for the prices being charged. On the other hand, the boat ride from our dock to Saffron, and the dining, was a magical experience. As previously stated, we don't mind paying top dollar for a valued experience. We will be back to Mayakoba because of the overall magnificent experience, but the resort needs to vastly improve its dining options. Dan and Jeane Sears
Stayed 4 nights in Dec 2019
Response from Resort Management on Aug 25, 2020
Dear Mr. and Mrs. Sears, Thank you kindly for leaving us this wonderful review of the Resort back in December. We are sorry to hear about the setback you experienced, but we do appreciate all of your feedback. It allows us the opportunity to improve and strive to be the best of the best to ensure your loyalty. As you both are planning to return to Rosewood Mayakoba one day, I am happy to share that the Resort has in fact revamped several of the dining outlets and has created new dining experiences. Several of which will be debuting this fall! I know traveling looks very different than we expected this year, but we look forward to welcoming you back and exceeding your expectations! Please do not hesitate to reach out to us with any concerns or questions. Muchas Gracias!

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2019
Response from Resort Management on Aug 25, 2020
Thank you much for the 5 out 5 review! Saludos

10/10 Excellent

Carissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Resort Management on Aug 25, 2020
Saludos Carissa!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply THE BEST!!!!
Simply the best service, accommodations, food, and activities in Mexico...And we have tried so many...We even own a place on the west coast and still end up at Rosewood every year.
Stayed 3 nights in Nov 2019
Response from Resort Management on Aug 25, 2020
Dear Bruce, This review from last November is simply the best! Thank you for taking the time to write it and let us know how we are doing. We are honored to have you stay with us every year, and hope to see you soon, even though 2020 was exactly what we had in mind! Until then, best wishes from your casa Mexicana. Saludos!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples Trip
Always fantastic service. Special kudos to the beach staff at Aqui me quedo.
Stayed 3 nights in Oct 2019
Response from Resort Management on Aug 25, 2020
Thank you for leaving such a wonderful review on Hotels.com last November. Our team at Aqui Me Quedo appreciates the shout out, and we hope to welcome you and your friends back to Rosewood Mayakoba soon!