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Get an overview of this hotelRelaxing, luxurious, and all-inclusive adults-only resort

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White-sand getaway

Set along a Caribbean powdery sand beach, Royal Hideaway Playacar is located 5 minutes from the famous Fifth Avenue and the heart of Playa del Carmen.

This superb all-inclusive resort with luxurious facilities houses 6 swimming pools, a spa, and a gym. In addition, guests enjoy onsite sports such as kite surfing and snorkeling.

All-Inclusive resort

Royal Hideaway is an all-inclusive adults only luxury resort located on a stretch of white sand by the sea in Playa del Carmen, Mexico.

Meals and drinks, 24-hour room service, use of 6 swimming pools and equipment for land and water sports such as basketball and windsurfing are all included in the room rate. The property also offers fitness facilities and onsite spa services.

Surrounded by gardens

Guestrooms at Royal Hideaway are located in villas, each with its own central courtyard and concierge. Each room features marble details, a king size bed, or two double beds and terrace overlooking the beautiful gardens.

Balconies or patios, DVD players, CD players, iPod docking stations, flat-panel televisions, complimentary Wifi, and bathrooms with jetted tubs add luxury touches. Connecting and adjoining rooms are available. Room service is available 24 hours.

Royal Hideaway Playacar All Inclusive - Adults only

Hotel Amenities

Guests favorite property amenities

Breakfast included
Free valet parking
Free WiFi
Business center
24-hour front desk

All-Inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities

  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball


  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Hotel Amenities

This adults-only resort is a tranquil sanctuary, filled with soothing music in public areas and quiet elsewhere. Chilled sparkling wine and towels greet guests in a hushed, fragrant skylit lobby featuring white columns and Spanish-style paintings.

Among the Royal Hideaway Playacar All Inclusive's amenities is a full-service health-and-beauty spa offering various massage techniques, body and facial treatments, and hair and nail care (surcharges for all products, treatments, and services). The spa also provides complimentary use of its sauna, spa tub, and air-conditioned fitness center with cardio and weight equipment. A personal attendant is on duty at the fitness center 12 hours a day.

The main building is set apart from the yellow lodging villas by its rose color and contains a 24-hour business center with 4 computers offering complimentary WiFi access. There are 2 meeting rooms. A valet is on hand to park your vehicle for free. Like all major Riviera Maya hotels, this Playa Del Carmen resort has a water-purification system.

The Chef's Table at the resort's signature restaurant, Las Ventanas, features a bi-weekly dining experience where guests can interact with the resort's executive chef and his team. The interactive experience features a live video feed from the kitchen, allowing guests to watch as decadent dishes are prepared exclusively for the Chef's Table (advance reservations required; surcharge may apply).

  • Full-service spa 
  • Spa treatment room(s) 
  • Sauna 
  • Spa tub 
  • Free newspapers in lobby 
  • Hair salon 
  • Multilingual staff 
  • Bar/lounge 
  • Gift shops or newsstand 
  • Shopping on site 
  • Conference space 
  • Business center 
  • Porter/bellhop 
  • Total number of rooms - 200 
  • 24-hour front desk 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Wedding services 
  • Free breakfast 
  • Concierge services 
  • Fitness facilities 
  • Tours/ticket assistance 
  • Free WiFi 
  • Number of outdoor pools - 6 
  • Meeting rooms 2 
  • Free valet parking 
  • Garden 
  • Number of meeting rooms - 3 
  • Year Built 1998 
  • Number of restaurants - 6 
  • Outdoor tennis court 
  • Spa services on site 


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free valet parking

Room Amenities

  • Coffee/tea maker 
  • Hair dryer 
  • Bathrobes 
  • Room service (24 hours) 
  • Designer toiletries 
  • Balcony 
  • Ceiling fan 
  • Premium bedding 
  • Jetted bathtub 
  • DVD player 
  • Access via exterior corridors 
  • Blackout drapes/curtains 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Free newspaper 
  • In-room safe 
  • Phone 
  • Iron/ironing board 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Private bathroom 
  • Separate bathtub and shower 
  • In-room massage available 
  • Satellite TV service 
  • Flat-panel TV 
  • Free WiFi 
  • iPod docking station 
  • Connecting/adjoining rooms available 

Where to Eat

Ventanas - Serving international menus for à la carte breakfasts and dinners in a room featuring dark woods, recessed ceilings, and plush linens, this restaurant offers occasional live music in the evenings. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

Palazzo - This à la carte Italian dinner house provides white-linen service and commands views of the resort's grounds and the Caribbean. Both inside seating and terrace seating are available. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

Spices - At breakfast, this restaurant serves the resort's only buffet meal. Later, à la carte lunches and dinners feature Mexican and Caribbean flavors. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

Azia - In a room graced by bamboo accents, Azia serves à la carte dinners of Japanese-Thai dishes. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

The Grill - Grilled specialties are enjoyed al fresco.

Beach Snack Bar - From late morning until sunset, light meals such as burgers, salads, soups, and nachos are served here to sunbathers by the pool and on the beach.

Allegria - This lounge features various themed evenings.

Beach Bar - Open from late morning until the dinner period.

Cigar Bar - Located in Ventanas, this room is open for evening cigars and drinks.

Club Royale - Once a week, the resort's theater offers dinner and drinks with a show.

Nearby Things to Do

Guests of Royal Hideaway Playacar All Inclusive can try a range of land and water sports including beach soccer, bocce ball, kayaking, and windsurfing, all while using the resort's equipment. The 6 outdoor swimming pools, fitness center with cardio and weight equipment, plus spa tub and sauna, offer plenty to enjoy at this Playa del Carmen resort.

Golf enthusiasts do not have to go far: the entrance to Playacar Golf Club is 164 yards (150 meters) away. The facility provides an 18-hole, par 72 championship golf course designed by Robert Von Hagge. (Surcharges apply for greens fees and equipment rental.)

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Free bicycles on site 
  • Water skiing nearby 
  • Parasailing nearby 
  • Fitness classes on site 
  • Basketball on site 
  • Kayaking on site 
  • Sailing on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Tennis lessons on site 
  • Volleyball on site 
  • Windsurfing on site 
  • Beach volleyball on site 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower 
  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies


Check-in time ends at midnight

Minimum check-in age is 18

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.
Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:
Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.
Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.
Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.
Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.
Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.


Check-out time is noon

Payment types

Children and extra beds

  • This property welcomes adults only.


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Caters to adults only

No rollaway/extra beds available

No cribs (infant beds) available

The restaurants at this property enforce a formal dress code. For more details, please contact the office using the information on the reservation confirmation received after booking.


You'll be asked to pay the following charges at the property:
  • Destination fee: MXN 20 MXN per accommodation, per night
The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

  • Hideaway Playacar
  • Playacar Hideaway
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults only

We should mention

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of the Leading Hotels of the World.

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