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Get an overview of this hotelAdults-only resort, near downtown Playa del Carmen

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White-sand getaway

Set along a Caribbean powdery sand beach, 1.5 km (one mile) south of lively Playa del Carmen, this resort is just across from a golf course, and 56 km (35 miles) from Cancún International Airport.

All-Inclusive resort

Meals and drinks, 24-hour room service, and use of six swimming pools and equipment for land and water sports such as tennis and windsurfing, are amenities included in the room rate at Royal Hideaway.

Surrounded by gardens

Guestrooms at Royal Hideaway are located in villas, each with its own central courtyard and concierge. Balconies or patios, DVD players, CD players, iPod docking stations, flat-panel televisions, complimentary wireless Internet access, and bathrooms with jetted tubs add luxury touches. Connecting and adjoining rooms are available.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities

  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball


  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga


  • Onsite entertainment and activities

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Hotel Amenities

This adults-only resort is a tranquil sanctuary, filled with soothing music in public areas and quiet elsewhere. Chilled sparkling wine and towels greet guests in a hushed, fragrant skylit lobby featuring white columns and Spanish-style paintings.

Among the Royal Hideaway's amenities is a full-service health-and-beauty spa offering various massage techniques, body and facial treatments, and hair and nail care (surcharges for all products, treatments, and services). The spa also provides complimentary use of its sauna, spa tub, and air-conditioned fitness center with cardio and weight equipment. A personal attendant is on duty at the fitness center 12 hours a day.

The main building is set apart from the yellow lodging villas by its rose color and contains a 24-hour business center with 4 computers offering complimentary wireless Internet access. Located near the lobby, a library is stocked with books where complimentary DVDs are also available. There are 3 meeting rooms. A valet is on hand to park your vehicle for free. Like all major Riviera Maya hotels, this Playa Del Carmen resort has a water-purification system.

The Chef's Table at the resort's signature restaurant, Las Ventanas, features a bi-weekly dining experience where guests can interact with the resort's executive chef and his team. The interactive experience features a live video feed from the kitchen, allowing guests to watch as decadent dishes are prepared exclusively for the Chef's Table (advance reservations required; surcharge may apply).

  • 24-hour front desk 
  • Bar/lounge 
  • Business center 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free valet parking 
  • Free WiFi 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Library 
  • Multilingual staff 
  • Nightclub 
  • Number of meeting rooms - 3 
  • Number of outdoor pools - 6 
  • Number of restaurants - 6 
  • Porter/bellhop 
  • Sauna 
  • Shopping on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Tennis on site 
  • Total number of rooms - 200 
  • Wedding services 


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free valet parking

Room Amenities

  • Access via exterior corridors 
  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Ceiling fan 
  • Climate control 
  • Coffee/tea maker 
  • Free bottled water 
  • Free newspaper 
  • Connecting/adjoining rooms available 
  • Daily housekeeping 
  • Designer toiletries 
  • DVD player 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • In-room massage available 
  • In-room safe 
  • iPod docking station 
  • Iron/ironing board 
  • Jetted bathtub 
  • Minibar 
  • Phone 
  • Premium bedding 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 
  • Separate bathtub and shower 

Where to Eat

Ventanas - Serving international menus for à la carte breakfasts and dinners in a room featuring dark woods, recessed ceilings, and plush linens, this restaurant offers occasional live music in the evenings. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

Palazzo - This à la carte Italian dinner house provides white-linen service and commands views of the resort's grounds and the Caribbean. Both inside seating and terrace seating are available. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

Spices - At breakfast, this restaurant serves the resort's only buffet meal. Later, à la carte lunches and dinners feature Mexican and Caribbean flavors. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

Azia - In a room graced by bamboo accents, Azia serves à la carte dinners of Japanese-Thai dishes. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

The Grill - Grilled specialties are enjoyed al fresco.

Beach Snack Bar - From late morning until sunset, light meals such as burgers, salads, soups, and nachos are served here to sunbathers by the pool and on the beach.

Allegria - This lounge features various themed evenings.

Beach Bar - Open from late morning until the dinner period.

Cigar Bar - Located in Ventanas, this room is open for evening cigars and drinks.

Club Royale - Once a week, the resort's theater offers dinner and drinks with a show.

Nearby Things to Do

Guests of Royal Hideaway Playacar Resort All Inclusive - Adults only can try a range of land and water sports including beach soccer, bocce ball, kayaking and windsurfing, all while using the resort's equipment. The two tennis courts, six swimming pools, fitness center with cardio and weight equipment plus spa tub and sauna, offer plenty to enjoy at this Playa del Carmen resort.

Golf enthusiasts do not have to go far: the entrance to Playacar Golf Club is 150 meters (164 yards) away. The facility provides an 18-hole, par 72 championship golf course designed by Robert Von Hagge. (Surcharges apply for greens fees and equipment rental.)

The Royal Hideaway Playacar hotel features 6 outdoor swimming pools.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Personal motorized watercraft on site 
  • Water skiing nearby 
  • Parasailing nearby 
  • Aerobics on site 
  • Bicycle rentals on site 
  • Kayaking on site 
  • Sailing on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Volleyball on site 
  • Windsurfing on site 
  • Yoga classes/instruction on site 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM

Special check-in instructions:

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:
Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.
Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.
Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.
Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.
Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.


Check-out time is noon

Payment types

Children and extra beds

  • This property welcomes adults only.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Caters to adults only

No rollaway/extra beds available

No cribs (infant beds) available


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

We should mention

A resort fee is included in the total price displayed. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of the Leading Hotels of the World.

Golf Promotion

Book a 3-night minimum stay in any room or rate plan July 2, 2015 - December 20, 2016 for travel July 2, 2015 - December 20, 2016 and receive the following benefits:

  • 1 free round of golf per stay with a 3-night stay or more, or 2 rounds for stays of 7 nights or more for 1 person
  • Complimentary transportation to the golf course
  • Golf cart rental for the round
  • USD$50 spa credit per room for use at the hotel spa for massages (not valid on products)
Full details at check-in. Spa appointment may be required. Tee times can be booked one week in advance of play. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

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