Ratings based on 692 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Another Visits

Posted May 20, 2016
Pros: Everything, I keep coming back!
Cons: Improvements are always necessary, but did notice that some rooms were being renovated, so I heard "some" construction work such has hammering/sawing.
Location: I went for relaxing, so I stayed in the resort and ate the great food and had cocktails. Why would you want to leave?
I have vacationed at the Royal Hideaway three times now, and each time, I'm completely impressed. However, this last time, I was most impressed because it appears the resort has gone through some renovations, landscaping and added some details that makes visitors want to come back. Love the new cushions and towel availability on each chair. Love that you don't have to go get the towels, and the chair cushions are wonderfully comfortable. Staff are wonderful constantly wanting to please. Beautiful people!
5 out of 5
by A verified traveler from Richmond, VA

Wonderful Resort!

Posted May 14, 2016
Cons: Add authentic Mexican cuisine to some of the menus.
Excellent staff, beautiful venue - best pool/beach views in all Playa Del Carmen, great room - upgraded to garden view - well worth the price, will definitely come back again, good food, especially the Mediterranean cerviche which I ate for lunch every day during our 6 day stay. Hated to leave!
Comment from Hotel Management
May 21, 2016 by Miss Alfonso, Hotel Management
Dear William, Thank you for taking the time to share your feedback regarding your recent holiday to the Royal Hideaway. It would be our pleasure to welcome you back here again soon. Kind regards,
4 out of 5
by A verified traveler from Las Vegas, NV

Very, very nice, but not perfect

Posted May 13, 2016
Pros: Adults only, staff service, quality of food and drinks. See above.
Cons: See above.
Location: Great location. Walk to 5th St. Book an excursion. Visit Tulum, swim in a cenote, take the ferry to Cozumel, go see Joya, zip line, snorkel, etc
We stayed 7 nights in May. We were greeted with champagne at check in. The room was very nice and comfortable. We overheard a neighbor guest complaining about the size, but for two people, it was great. My only complaint would be that there really no where to comfortably eat our room service meals. We made do at the desk and with a patio chair. The bed was very comfortable, a few cosmetic issues around the bathroom and a few times we felt the floor wasn't clean and we needed to put on our hotel provided slippers. Everyone said "Hola" and smiled all week. Our concierge was helpful, but we had trouble reaching him a few times and there was a hiccup with our first nights dinner reservation that we were not pleased with, but we were eventually seated and given a great meal. The food was excellent, although, to be noted, the quality of liquor significantly increased upon tipping. Everyone spoke English and didn't make us feel bad for not speaking Spanish. There was a nice variety of guests, ranging from younger to older to American, Canadian and European. We also used their complimentary bicycles to 5th St one day and were a little disappointed that we had to have them back by 5:00, but we still enjoyed having the option. The beach was divine, the pools were perfect. It was truly a wonderful experience.
Comment from Hotel Management
May 21, 2016 by Miss Alfonso, Hotel Management
Dear Sha, Thank you for taking the time to write such a wonderful and detailed review of your recent holiday to the Royal Hideaway. It is always very encouraging to read the feedback from our guests and is the best way we can ensure we continue to provide the excellent service we are known for here. We are about to start a project of remodelling our rooms and so many of the things that you mentioned regarding your room and their facilities will be corrected. We hope that we are given the opportunity to look after you once again at the Royal Hideaway in the near future. Kind regards,
5 out of 5
by A verified traveler

Posted May 12, 2016
Excellency food. Excellent staff. Beautiful grounds. Unbelievable vacation!!
Comment from Hotel Management
May 21, 2016 by Miss Alfonso, Hotel Management
Dear Valued Guest, Thank you for your perfectly precise and positive feedback regarding your recent stay at the Royal Hideaway ! We hold alot of importance in our guest satisfaction and your comments are extreamely rewarding to us. We hope to welcome you back to the Royal Hideaway again soon. Kind regards,
5 out of 5
by A verified traveler from New Jersey

Posted May 11, 2016
Our experience at The Royal Hideaway was excellent!!! Our concierge Alphonso was better than excellent!!! My husband and I would highly recommend this resort, it was one of the best vacations so far. A special shout out to all of the staff members especially Alfonso Ariles and Daniel... We'll miss you!☺. Expedia please forward this review to the actual hotel...we would like management to read this!!!
Comment from Hotel Management
May 21, 2016 by Miss Alfonso, Hotel Management
Dear Joann S, Thank you for your wonderful comments regarding your recent stay at our hotel. The entire team at the Royal Hideaway work very hard and they will be very encouraged by your comments and in particularly those mentioned. We hope you return again soon to enjoy this wonderful resort. Kind regards,
5 out of 5
by A verified traveler from Yuma, AZ

Best hotel yet...

Posted May 10, 2016
Pros: Attentive and Friendly staff Well kept/upscale facility Diverse food choices All-Inclusive experience Private beach Secluded
Cons: More entertainment choices/shows. More activities.
Location: The location is perfect. It is both secluded and private, a perfect combination. La 5ta Avenida: Awesome party scene, clubs/bars. Nearby mall.
I would like to begin by saying that I have been to other hotels in this same area but none have been as amazing as this one. The staff was extremely attentive and friendly. Since the moment we arrived, they made us feel important and took care of everything. The service was exceptional. All staff was ready to assist and in a timely matter. The facilities looked upscale and were extremely clean. The way the whole facility was arranged and decorated was marvelous. The room we booked was as described. It surpassed our expectations. The amenities included with the hotel were a plus. The food was exquisite and the diversity of entries was proper. This hotel was categorized as "all-inclusive" and that is precisely the experience we received. We were able to eat and drink and all we wanted. Room service was also available. We used it a couple of times and the service was fantastic. We ordered food around 3 am and the food was in our room fast. The beach was amazing and it was well preserved. We also got to experience the spa and I would recommend anyone staying here to try it, very relaxing. There is much more to say... but overall the experience at this hotel was surreal. I would highly recommend this hotel to anyone traveling in this direction. I almost forgot to mention that the hotel is very peaceful and romantic. The location is within a secluded/private area, this is definitely a plus.
Comment from Hotel Management
May 21, 2016 by Miss Alfonso, Hotel Management
Dear Gabriel, Thank you for taking the time to share your feedback regarding your recent holiday to the Royal Hideaway. It is indeed a wonderful gem in lovely private grounds and I am delighted that you have been able to enjoy it so much. The team here will be extreamly encouraged by your comments. We hope to welcome you back soon to the Royal Hideaway. Kind regards
5 out of 5
by A verified traveler

Wonderful Place

Posted May 8, 2016
my girlfriend and i spent 3 nights at the royal hideaway in playacar this past week. our expectations were nothing special having been to many all inclusive resorts in the past but this place was far and above anything we could have ever imagined. it made made my girlfriends 30th bday something very special (thank you royal hideaway). from the second we got there to the second we left the staff (and i am sincere when i say every single employee---especially our concierge Joanna in villa 24), the grounds, the weather, the food (all restaurants), the pools, the fitness center, the drinks, the service, the beaches, the spa, the rooms, etc. etc. etc. was 5ive STAR. our only regret was not staying another couple of days. we would for sure recommend this resort plus we will absolutely be returning.
Comment from Hotel Management
May 21, 2016 by Mme Alfonso, Hotel Management
Dear Valued Guest, What a pleasure to read such wonderful feedback regarding your recent stay with us. It will be our pleasure to welcome you back soon. Thank you once again for your comments, the team here will very much appreciate them. Kind regards
5 out of 5
by A verified traveler from Long Island, NY

The hotel is really lovely--quaint and quiet.

Posted May 2, 2016
Pros: The food was DIVINE! The wait-staff were friendly and accommodating.
Cons: The fact that reservations must be made for each and every restaurant--DAYS IN ADVANCE in order to get a reasonable time slot(!)--was not ideal.
Location: It's not too far away from the airport; however, if you have shared transfer service, then it can be longer than necessary. Take a taxi on your own.
We very much enjoyed the quiet, relaxing nature of Royal Hideaway. Since it caters to a bit of an older crowd, our experience was devoid of the loud drunks who tend to crowd in-pool bar stools at the larger, adults-only, all-inclusive resorts. We really liked the spa-like nature of the place.
Comment from Hotel Management
May 3, 2016 by Mme Alfonso, Hotel Management
Dear Angela, We greatly appreciate the time you have taken to share your detailed review regarding your recent holiday at the Royal Hideaway. Your comments are very important to us. We work very hard to provide a continuously high standard of service and it would be our honor to serve you once again at the Royal Hideaway. Kind regards,
5 out of 5
by A verified traveler from Denver

Great place to vacation

Posted May 2, 2016
Pros: Almost everything
Cons: I'm a really light sleeper so when anyone nearby left their room, the sound of the door slamming was somewhat jarring to my sleep.
From the moment we stepped into the hotel, the experience was fantastic; they were there hand and foot to meet all of our needs and more. The staff was amazing; the concierge, housekeeping, waiters, etc. were all very polite and friendly. The beach was clean, the rooms were well cared for, and the food was great.
Comment from Hotel Management
May 4, 2016 by Mme Alfonso, Hotel Management
Dear Jenny, Thank you for taking the time to share your feedback regarding your recent holiday with us. It is always a great pleasure to read such positive feedback and is very encouraging to myself and the team alike. The team at the Royal Hideaway work extremely hard to provide a consistently high standard of service for our guest and this is only rewarded by comments such as yours. We do hope that you will return in the future and allow us the honor of looking after you during your vacation with us. Thank you once again for your positive feedback. Kind regards
5 out of 5
by A verified traveler from St. Louis

Perfect place to get AWAY.

Posted May 2, 2016
Pros: The entire resort is GORGEOUS. The staff is so friendly and happy - they make you feel welcome. The beach is clean and quiet.
Location: I didn't leave the resort, which was exactly what I intended to do. It was nothing against the area, that just wasn't my vacation.
The purpose of my vacation was to literally do nothing. This resort is the perfect place to do that! I had the absolute best time. My days consisted of relaxing and reading on the beach and eating the delicious food they had to offer. It is mostly couples so the resort is quiet for the most part which was my favorite part. Everyone else left me alone (in a good way) and the staff was very attentive, kind, and funny! I was able to relax and read with no interruptions and the food was delicious. The tacos at Spices are to die for!!! Definitely will be returning the next time I need to escape reality. The ocean is the bluest I've ever seen and so warm. Truly paradise.
Comment from Hotel Management
May 16, 2016 by Mme Alfonso, Hotel Management
Dear Lynn, Thank you for taking the time to post such detailed and positive feedback about your recent stay at our hotel and also for the photos that you posted online. It is very encouraging for myself and my team to read such great comments. We look forward to welcoming you back to paradise again in the near future. Kind regards,