Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Everything you want

Posted May 1, 2016
This place was amazing. My boyfriend and I just got back from a week there and wished we could have stayed longer! Staff was perfect, as was the experience. Definitely coming back!
5 out of 5
by A verified traveler from Chicago, IL

Quiet and relaxing

Posted Apr 30, 2016
We had the best stay at Royal Hideaway Playacar! The rooms were nice and clean, the grounds were beautiful and the service was excellent. We were very impressed with the quality of the food and drinks. Not your typical all inclusive resort! The hotel was quiet and a perfect location for a getaway without kids. The staff was friendly and very attentive. A wonderful place to stay! We will definitely be back!
4 out of 5
by A verified traveler from Oak Park, Il

Very attractive layout, gardens, pools, size.

Posted Apr 30, 2016
Staff very professional and courteous..very well trained and concerned with customer needs. Although tipping is not required, we did tip on occasion, but when we didn't there was no difference in quality.
5 out of 5
by A verified traveler from Hays, Kansas

SEA VIEW RESORT

Posted Apr 26, 2016
Pros: The grandness, the layout, and the ease of getting around.
Cons: No idea what could possibly be improved. All the staff seemed to be on the same page about customer service - no one was ever idle.
Location: I like the large pools available near the bar area - the Deck. BUT I really like the pools scattered throughout the campus.
This was our first time here and it was a wonderful experience - WE WILL BE BACK NEXT YEAR! From the time we exited the shuttle at the front door of the resort, we were greeted with a smile and a staff that was ready to take our bags and lead us through this most exquisite campus. I believe Juan said to me "Oh, no, you don't carry your bags - I carry your bags. You're on vacation!" Felt spoiled already! The facility is everything the pictures indicate: clean, spacious, but cozy, maintained and manicured, easy to navigate through, safe, and great space management on the design of the pools, walkways, and living quarters. We had a clean room every day and a smile from EVERY one of the staff. The concierge at our block greeted us every morning when we left and every afternoon when we returned. This place seemed so large a layout - and it is - but the collections of pools, seating, and vegetation made it so intimate a setting as well. A great combination of materials and most of all people has created this breathtaking getaway. We have already told at least a dozen friends about this place and, like I said, WE WILL BE BACK NEXT YEAR! Thank you, Royal Hideaway Playacar!
4 out of 5
by A verified traveler

Posted Apr 23, 2016
The staff was very friendly, helpful and professional. The only restaurant I was not impressed with was Asia but otherwise the food was excellent. The whole resort was peaceful. The area was kept very clean.
Comment from Hotel Management
Apr 29, 2016 by Mme Alfonso, Hotel Management
Dear Valued Guest, We greatly appreciate the time you have taken to share your feedback regarding your recent holiday at the Royal Hideaway. Your comments are very important to us. Your comments regarding Azia have been passed on to the food and beverage manager, it is a shame you do not enjoy it as it is one of the favourites amongst many of our guests. Thank you once again for sharing your comments with us. Kind regards,
4 out of 5
by A verified traveler from Missouri

Attentive staff and quiet beach

Posted Apr 20, 2016
Pros: The staff was extremely attentive and friendly. They took care of your every need promptly. The beach was clean,quiet and very lovely.
Cons: The rooms could be a little updated. They could have offered some simpler food on the menu rather than spicier, richer foods.
Location: The resort was fairly close to the airport and there was plenty of things to do at the resort. There were optional excursions that were available too.
We were very impressed with the staff and the resort overall. There were numerous dining options with large menus. The staff were always close by to offer drinks or any service needed. The manicured grounds were beautiful and well maintained. The food was good but could have used a little improvement. The drinks were all great!
Comment from Hotel Management
Apr 20, 2016 by Mme Alfonso, Hotel Management
Dear Valued Guest, We greatly appreciate the time you have taken to share your review regarding your recent holiday at the Royal Hideaway Playacar. Your comments are very important to us. We work very hard to provide a continuously high standard of service and your feedback is extremely encouraging to myself, and my team alike. We very much look forward to welcoming you back to the Royal Hideaway in the near future. Kind regards
4 out of 5
by A verified traveler

Great place for a relaxing vacation

Posted Apr 15, 2016
Lovely resort, awesome beach, great service, amazing food. However- if u like to be entertained and activities- this resort is not for you. Pool activities consisted of a single 30 minute water-aerobics session. Nightlife is basically nil, besides a dinner show 2 times weekly. After dinner, most guests are no where to be seen. Some travelers may desire the quietness of this resort, but if u are looking for a more lively atmosphere- this is not for you!
Comment from Hotel Management
Apr 18, 2016 by Mme Alfonso, Hotel Management
Dear valued guest, Thank you for taking the time to share your great comments with us regarding your recent stay at the Royal Hideaway. This resort is known and loved for it's quiet relaxed atmosphere however we have taken on board your feedback which will help us improve our services to ensure we accommodate all of our guests. Thank you once again for sharing your feedback with us. Kind regards
5 out of 5
by A verified traveler from G

My New Home Away From Home

Posted Apr 15, 2016
The resort is beautiful and kept immaculately cleaned and maintained. The staff is beyond friendly and accommodating. The room was kept cleaned and the bed turned down every night. They worked with my food allergies and I did not have one problem with my gluten intolerance, amazing meals! If you want to feel pampered and spoiled this is the place to go! We will be returning again and again and again!
Comment from Hotel Management
Apr 18, 2016 by Mme Alfonso, Hotel Management
Dear valued guest, Thank you for sending such wonderful feedback regarding your recent holiday to the Royal Hideaway resort. Your feedback is very encourgaging for both myself and my team here. Thank you once again for sharing your comments and your holiday pictures, we look forward to welcoming you back. Kind regards,
5 out of 5
by A verified traveler

Amazing hotel on the beach! Adults only relaxing

Posted Apr 11, 2016
From the moment we arrived, the staff made us feel at home! Alfonso the concerige was the best! We were well taken care and we can't wait to go back! Thank you royal hideaway for an awesome time!
Comment from Hotel Management
Apr 11, 2016 by Mme Alfonso, General Manager, Hotel Management
Dear Valued Guest, What a pleasure to read such great feedback regarding your recent holiday to the Royal Hideaway. Thank you. Such comments are very encouraging for us and in particularly for Alfonso your concierge. I will ensure to pass them on to him. Thank you once again for sharing your feedback. We very much look forward to welcoming you back here again soon. Kind regards
4 out of 5
by A verified traveler from nebraska

Felt at home again

Posted Apr 7, 2016
Pros: What's not to like, but it's the smaller size of the resort,the food, and the people
Cons: They are in the process of refurbishing the rooms so the is an area which was due for a facelift and they are addressing that issue head on.
Location: Excellent location, safe,close to 5th ave
We have been to Royal Hideaway several times now and we always enjoy ourselves, that's why we return because you know the level of service this property offers and we love to catch up with the wonderful staff when we visit,it's like picking up where you left off on the previous vist, they're like our extended family. You know it's a special place with special people when my wife and me along with staff member get emotional when we say our goodbyes.
Comment from Hotel Management
Apr 11, 2016 by Mme Alfonso, General Manager, Hotel Management
Dear Valued Guest, Thank you for taking time to share your recent holiday with us. It is very encouraging to receive such positive feedback, not only for myself but also for the entire team here. As you point out we are embrassing our renovation project this year. We are obliged to close one or two villas at a time, in doing so we limit the distruption for our guests in house. It is the advantage of our spacious grounds and individiual villas. We all look forward to welcoming you back in the near future to experience the newly improved rooms and grounds of the Royal Hideaway.