Ratings based on 652 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

A Lovely Winter Getaway

Posted Feb 9, 2016
We had a fabulous time at Royal Hideaway. The staff, in particular, deserve high praise for their tireless service and attention to detail. Restaurant staff (Eduardo, Ricardo, Jairy and many more) were excellent. The grounds were spotless and the landscaping meticulously maintained. For this American, it was amazing to see unique local animals (Tejon and Sereque as well as the expected Iguanas) grazing comfortably - but always at a distance- on the grounds. Food was abundant and we agreed the portion sizes were just right. One change I'd like to see is more attention to quality and authenticity of the luncheon selections at The Deck. For example, nachos seemed to contain a Cheese Whiz-like substance and the jalapeño poppers appeared to have been made from frozen. I expect these shortcuts are necessary in order to efficiently accommodate so many people, but lunch left me pining for my neighborhood Mexican place in Massachusetts. On the other hand, the breakfast buffet at The Deck was fresh and consistently excellent. It contained traditional breakfast selections as well as local fresh fruits and vegetables. I strongly recommend the Royal Hideaway and its incredible staff!
Comment from Hotel Management
Feb 10, 2016 by Royal Hideaway, Hotel Management
Dear Valued Guest, ,We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the oppertunity to serve you again in the near future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Relaxing, quiet, great service

Posted Feb 7, 2016
Getting through the airport and then driving to Playa del Carmen was a little stress inducing. Thankfully we were greeted with cold glasses of champagne and our cares melted away. Our room was fantastic and just steps to the pool. The staff was amazing. Jose was our trainer at the gym each morning. He was friendly and made sure we worked off some of those extra calories. The spa was divine! Go with an 80 minute massage. Well worth the splurge. After a week we were sad to leave. The food, drinks, beach were wonderful.
Comment from Hotel Management
Feb 10, 2016 by Royal Hideaway, Hotel Management
Dear Valued Guest, We appreciate the time you have taken from your schedual to write such a great review about our resort. I will be sure to let our personal trainer and our employees from the spa informed on their great work. Please stay in touch as it will be our honor to host you again in the near future, Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Beyond expectations

Posted Jan 13, 2016
Everything at this all-inclusive hotel exceeded our expectations. The five restaurants were equal or better than upscale restaurants in major US cities. It was gorgeous, quiet, peaceful, relaxing. The service and staff were of the highest quality.
Comment from Hotel Management
Feb 2, 2016 by Royal Hideaway Playacar, Hotel Management
Valued Guest, We apologise for the delayed response, and thank you sincerley for your wonderful review about our resort. Your friends and family are welcome here anytime, it will be your home from home. We hope to see you again in the near future! We wish you all the best, Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good stay. Great location and service

Posted Jan 9, 2016
Pros: Service Amenities Location Comfort Beach
Cons: Of the five restaurants the Pallazo was fair but the others were great. Bed mattress was too soft.
Location: Tulip, Cenotes, Jungles
One of the best all inclusive a with. Great service and food quality.
Comment from Hotel Management
Feb 4, 2016 by The Royal Hideaway Resort & Spa, Hotel Management
Dear Valued Guest, We apologise for the delay in response. We appreciate the time you have taken to share your feedback. While we are very pleased to know you found our resort to be beautiful, we are very concerned if the service you received was anything less than exceptional. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad de México

Increíble hotel!!!!

Posted Jan 5, 2016
El lugar acogedor, la hospitalidad muy cálida, gran servicio por parte de todo el personal, el Concierge de cada Villa excelente (El nuestro era William Maldonado... Simplemente el mejor!!) ... Un hotel maravilloso!!!
Comment from Hotel Management
Feb 3, 2016 by The Royal Hideaway Resort & Spa, Hotel Management
Estimado Huesped, Gracias por compartir esta maravillosa opinión con todos! nos sentimos muy felices de saber que pasó unas vacaciones memorables en Royal Hideaway, y me aseguraré de compartir su amable comentario con el resto del equipo. En caso de que planear otro viaje de lujo y de ocio, esperamos que mantenga nuestro resort en mente. Estaríamos encantados de poderlos consentir nuevamente
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice quiet villa on beach with a relaxing ambiance

Posted Jan 2, 2016
All Villas have a concierge ours was Amy a total sweet heart. She's wonderful and helps you plan out your trip with attention to detail. Food is beyond delicious with an exception of a rude employee in the Asian restaurant "Tony" extremely rude and mis represents the hotel. My favorite was Spices and Grill beach front and top of the line cuisine.. Johnny , Ceasar, Bianni, and Luis if you can request them have excellent customer service and get a rating of 100% plus. Older crowd but if you're there to relax that's what you want. Luxury with peace and quiet..
Comment from Hotel Management
Feb 3, 2016 by The Royal Hideaway Resort & Spa, Hotel Management
Dear Valued Guest, We apologise in our delayed response. Thank you for your delightful review about our hotel, we take your comment very seriously therefore will be informing our employees about your concerns. However I hope this has not refrained you from returning to our Hotel as we hope to see you here again in the near future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very nice

Posted Jan 1, 2016
We had a lovely five day stay at Hideaway. The staff were so pleasant and helpful and the facilities are beautiful. We enjoyed the Latin band at the bar and the food was good compared to other All-Inclusives. The pools were too cold for me and the beach has a lot of waves. Overall though I felt spoiled with the service we got (especially the effort that was made to say our name and have it printed at each dinner). Highly recommended.
Comment from Hotel Management
Feb 2, 2016 by The Royal Hideaway Resort & Spa, Hotel Management
Dear Valued Guest, We apologise for our delayed response, but we take great pleasure in reading your wonderful review about our resort. Thank you for taking the time out of your scedule, and remember this is your home from home, you are always welcome, Hope to see you again in the near future, Kind Regards.
5 out of 5
Recommended
for Couples
by A verified traveler from DC

Great resort for couples!

Posted Dec 31, 2015
Pros: romantic, service, food, spa
Cons: wine menu
Location: Tulum, Fifth avenue
This resort was wonderful! All the staff treat you like VIPS! They go the extra mile to make your stay as good as possible. For example, we were having lunch and were running late to our spa appointment. The restaurant hostess (not even close to spa) came to remind us of our appointment and asked if we would like to push it back a little bit. While at the pool, the staff bring you cool towels scented with aromatic oils and little snacks. We booked excursions separate from the hotel, it our concierge re-confirmed out excursions for us! Great service! I would tip each person a little (like $5-$10). The only negative thing about this place is the drinks are weak and the wine menu by the glass is very limited. But we just ordered doubles for everything! Ha! Food was delicious! I had the best massage at the spa! Great place for a honeymoon and for romance!
Comment from Hotel Management
Feb 4, 2016 by Royal Hideaway, Hotel Management
Dear Valued Guest, We apologise for our delayed response, but we take great pleasure in hearing about your wonderful experience here at our resort. We hope to see you again in the near future! Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing luxury experience

Posted Dec 31, 2015
Pros: Quiet Luxury
Cons: Perhaps a town car pick up service from the airport
Location: Playa Dep Carmen centre is within walking distance. Lots of activities in-house (including pottery painting which my wife loved) and water sports etc.
This s is by far the best hotel we ever stayed in and we have stayed in the likes of secrets etc. Fantastic location, amazing staff (call out to Javier on the service side, and Carlos (Charlie) and Yasmin on the entertainment side ) and a great mixture of quiet with activities and music that are not thrust down your throat, unlike other resorts. This review is based on December 2015 visit.
Comment from Hotel Management
Feb 4, 2016 by Royal Hideaway, Hotel Management
Dear Valued Guest, We apologise for our late response. It is a great pleasure hearing about your experience here at the Royal Hideaway Resort. We look forward to serving you again in the near future. From all of the team here, thank you. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Huddersfield

Excellent hotel and staff!

Posted Dec 30, 2015
Pros: From arrival through to depart the staff were friendly & attentive. The hotel was relaxing & had high quality restaurants serving high quality food.
Cons: Warm water showers throughout the day and night.
Location: Xcaret ecopark was approx. 15 mins taxi ride away from the hotel, once there prepare to have one of the best ecopark experiences of your life!
The hotel was very pleasant as were the friendly staff, whom were very attentive to the guests requirements. The hotel was a relaxing place all round and had five high quality restaurants serving high quality food and drinks. We were made to feel special during our stay and would definatly consider going back in the near future.
Comment from Hotel Management
Feb 4, 2016 by Royal Hideaway, Hotel Management
Dear Sam, Firstly we apologise in our late response, but we are thrilled to hear your vacation exceeded your expectations. It will be our pleasure to serve you again in the near future, Kind Regards,