Ratings based on 498 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

Adult only hotel

Posted Sep 2, 2015
Pros: I've been to this hotel once before, the food this time was not as good as last time.
Cons: It needs some music by the pool.
Location: It's only 10 minutes ride to the famous Fifth avenue of Playa.
Very nice property and staff. You can check in and never leave the property. they have several restaurants, bars some entertainment such as shows & karaoke ( don't expect cruise like shows or entertainment). Very nice hotel for couples that want to getaway from kids since it is an adult only hotel.
4 out of 5
by A verified traveler from dallas, tx

Nice hotel

Posted Aug 31, 2015
The selling point for this hotel is the excellent hotel staff, very accommodating.. Nice beach, pools could have been cleaner, bar by the pool closed at 6pm which didnt make sense.. water was beautiful... Hotel building outside little out dated, inside rooms were very nice. Great experience
Comment from EPC
Sep 3, 2015 by Guest Experience Department , EPC
Dear Guest: Thank you for choosing us as your holiday destination. Your comments will help us to improve our services; we are currently working on those details you mentioned about the buildings at the resort. We hope to have the chance to host you again in a near future. Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler from Frisco, TX

HEAVEN,

Posted Aug 31, 2015
Pros: Staff, property, literally felt like we were the only people there even though we saw other couples nothing was ever crowded or noisy. No Time Share!
Cons: Our mattress could have been better it dipped in the middle making it uncomfortable for our backs. Definitely needed to be changed out.
Location: Town 20 plus min.walk not unreasonable or bike to town lots to see and do. If you want to go on adventures this can be set by your concierge just ask.
From the initial moment we stepped on to the property we knew we made a great choice in accommodations. Our check in not typical of most hotels was one on one, very personal with Ivan made us feel right at home. During our entire stay the entire staff made it a point that nothing we needed was out of the question. The all "adult" property was a first type stay without our daughter and at first we were taken by how quiet and tranquil everything was around us. The pools several thru out were all beautiful and each building had a private pool & spa in addition to the two main pools. The beach was immaculately cleaned despite seaweed which didn't deter us from swimming some days were better than others but we did enjoy the water. You can walk to the far end opposite from the side going to town and find great swimming, snorkeling or just walking in shallow waters with white sandy bottoms and a small reef not deep. The only buffet was breakfast which offered a variety of foods to fit everyone taste and the serving staff excellent. We arrived after 5:00 and the private concierge for our bldg had left but all our dinner reservations for our stay had been arranged. All evening dinners are formal attire and plan on "formal" service min. 2 plus hours something we don't experience at home go, go, go, not the theme here at all. Our bldg 26 located in the center of property was tranquil we could not hear construction that this taking place on one side of property. Reading reviews helped.
Comment from EPC
Sep 3, 2015 by Guest Experience Department , EPC
Dear Guest: Thank you for sharing your wonderful experience at Royal Hideaway Playacar, We are so glad to know that you really enjoyed your stay at the resort. Your opinion is very important for us and I am sure all your positive comments are going to be very well received by other future guests. Our motto is to serve our guests with the highest quality service in order to make their vacation a cherished and pleasant experience. We hope to see you coming back soon, Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
excellent food excellent services excellent hotel on a beauty and peacefully beach to rest and enjoy healthily
Comment from EPC
Aug 29, 2015 by Guest Experience Department , EPC
Dear Guest, Thank you for your feedback. It will be a very helpful reference to our new visitors who are looking for the same rest and peaceful stay you had a t the resort. It has been a pleasure to assist you and we are looking forward to host you again in a near future, Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Charming hotel in a sweet spot of jungle and beach

Posted Aug 27, 2015
A Mexican take on southern hospitality. The hotel reminds me of the hacienda in the mask of Zorrro. Great food, great service, and much more tranquil than the hotel zone in Cancun.
Comment from EPC
Aug 31, 2015 by Guest Experience Department , EPC
Dear Guest, Thank you for the kind comments about Royal Hideaway. It is glad to know that your experience at the resort went beyond your expectations. It would be great to have you as a loyal guest, let us know when you are coming back and we will set up everything in advance for you. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey, mx

Hotel de tamaño pequeño con atención personalizada

Posted Aug 24, 2015
Personal de servicio con muy buena disposición al huésped ... Perfecta ubicación, cerca de la playa ....lo mejor fue la experiencia en sus restaurantes, muy buena cocina, desde comida Mexicana hasta moderna ... deberian de cambiar el uniforme del personal de playa a algo más ligero, no pedirles que usen corbata con la humedad y calor de Cancún ... Mal servicio de wifi...
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey, Mexico

They treat you like a VIP

Posted Aug 19, 2015
Cons: Provide free or discounted training to use some of the equipment such as windsurfing, otherwise most people can't use it.
We went there recently for our honeymoon and fell in love with this place. The staff is friendly, courteous, and treat you like you're the most important person in the hotel. The facilities are great. Only the gym seemed a little small for the quality of the resort. But the pool, beach chairs, restaurants, tennis and basketball courts were outstanding.
Comment from EPC
Aug 25, 2015 by Guest Experience Department , EPC
Dear Guest: Thank you for your comment. Indeed, our guests love to come here so they can find the quiet, peaceful and relaxing atmosphere we have at the resort. Perfect place to relax, rest and get pampered. We already addressed your comment about the gym with the correspondent department. Thank you for the remark. Thank you for choosing Royal Hideaway as your holiday destination, Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago, Il

Best resort in Playacar.

Posted Aug 17, 2015
Pros: I would say the service is excellent, all personal are very attentive when asked for help, the food is very good as well as the service.
Cons: Perhaps one of the things I would say that needs inprovement is formal dinner at night. Casual dressing would be ok for me.
Location: Close to Playa del Carmen, Tulum, Xcaret, Xel-ha and Cozumel. 5th avenue is a nice location for shopping souvenirs and good restaurants.
Our stay at Royal Hideaway Playacar resort was one of the best experiences we had in a long time. We've been in many countries and stayed in good hotels but this resort is amazing. Since the day we checked in to the day we checked out everything was so great. The food, the service and the tranquility of the resort fits so perfect that you feel out of this world. I will recommend this resort to everyone who wants to be treated like royalty and have one of the best experices in a life time.
Comment from Hotel Management
Aug 18, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your nice comments. We really appreciate your feedback, we improve our services according to our guests experience and level of satisfaction. It was our pleasure to assist you during your stay! Regards from the Riviera Maya,
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle, WA

Beautiful, relaxing, and so much fun!

Posted Aug 13, 2015
Royal Hideaway was a beautiful hotel with outstanding accommodations. The staff treated us like kings, and the room was beautiful. The Pallazo restaurant could use a menu overhaul, it was the only meal that I really didn't like at all. Downtown is only about a 20 minute walk from either the beach or the streets, just far enough away from the riffraff to truly feel like a "hideaway." One word of advice, almost all of the dinner restaurants are by reservation only. Meet with your concierge the day you arrive or they will be all booked up, and you don't want to miss out on this food. Also, they only played music at the pool for a few hours throughout the day. It would've been nice to have music most of the day. Overall, the trip was spectacular!
Comment from EPC
Aug 18, 2015 by Guest Experience Department , EPC
Dear Guest: Thank you for choosing Royal Hideawas as your holiday destination. We are glad knowing details about your recent stay with us. Your opinion is very important to us; we appreciate your comments regarding the music at the pool area. We already shared your suggestion with the correspondent department. It will be a pleasure to host you again in a near future. Regards from Royal Hideaway Playacar
5 out of 5
Recommended
for Couples
by A verified traveler from new york

The staf is very freendly and all was perfect

Posted Aug 11, 2015
Pros: The staff and abient room and restaurant .
Cons: The bech facility can be better .
Location: Very nice location and many activity .
Was one the best week vacancion we have .the staf all very friendly ,the room was cleen 2 time in day and all the restaurant and food was ok .very friendly resort I strong recomand .very good for the the money we pay .top bar good service and all over frendly and professional staff . Thancs .
Comment from EPC
Aug 13, 2015 by Guest Experience Department , EPC
Dear Guest: Thank you for choosing Royal Hideaway as your holiday destination. Your appreciation is our best reward. We work hard to keep the high standards we strive to provide to all of our guests. Come back soon! Sincerely,
Comment from EPC
Aug 13, 2015 by Guest Experience Department , EPC
Dear Guest: Thank you for choosing Royal Hideaway as your holiday destination. Your appreciation is our best reward. We work hard to keep the high standards we strive to provide to all of our guests. Come back soon! Sincerely,