Only go if you love animals
Posted Aug 25, 2016
I liked the waterpark for the kids, the fact that you did not have to make reservations for the restaurants, except one (the hibachi grill), the pool was not too deep and my daughter could stand in it at age 6, and the Steak and Fish restaurant. I am not an animal person and did not know when a zoo was on the property, it meant free roaming animals. There were cats, raccoons, hog-nosed coons (they were in trashcans), birds, and even dogs on leashes. The fogo de Brazil restaurant is opened and cats kept coming around while trying to eat. I had to leave as I could not enjoy my meal. A gecko got in my room, just hanging in the ceiling, and it took 45 minutes from the time I called for someone to get to my room to get it. I liked the location of my room as I was close to restaurants, the snack bar, the main pool, and beach, but I had to walk through a mini jungle and was scared of the raccoons. I was told by a guest that other parts had monkeys and deer. The beach was fine, except you definitely needed swim shoes if you got in the water as it was extremely rocky. One person told me her husband cut his foot on the rocks. I saw another person getting treated for his cut. I went to their sister resort in Playacar, and their beach had no rocks in the water. Someone should really address this to some degree. I would not return here, but I would go back to Playa del Carmen.
Comment from Hotel Management
Sep 3, 2016 by The Management, Hotel Management
We would like to thank you for taking the time to share this detailed review regarding your recent stay at Sandos Caracol, and for the constructive feedback which is truly important to us, as we can recognize areas of opportunity and take the right actions to improve.
It’s current and recent state of our beach is mainly due to a natural erosion caused by external factors to us. While we as a private company constantly perform cleaning jobs on the beach, per federal regulations we are not authorized to undertake major works and corrective actions which will could improve the overall aspect of the beach.
Thank you also for adding very generous remarks of your stay with us and for mentioning the services that made your stay more comfortable.
We hope to have the pleasure to host you again, do not hesitate to contact us in case you have any special requests for your next visit at Sandos Caracol, we will be really pleased to help you.