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Don't miss out on a lower price on this property
Get an overview of this hotelBeachfront resort near Playa del Carmen, Mexico
Popular property highlights
Resort in Playa del Carmen
This family friendly property is in Playa del Carmen.
Pool, restaurants
This all-inclusive Sandos property includes an outdoor pool and 6 restaurants and offers a swim-up bar, concierge services, meeting facilities, tennis courts, kid's club, and aquapark for children, big kids, and adults.
Stocked minibars
Sandos Caracol Eco Resort & Spa guestrooms offer stocked minibars, cable TV, in-room safes, and ceiling fans.
Information missing or incorrect? Tell us! Opens in a new window.Sandos Caracol Eco Resort - All Inclusive
Resort Amenities
All-Inclusive Details
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- In-room minibar (all beverages included)
Activities and facilities/equipment
Water activities
- Kayaking
- Sailing
- Scuba-diving lessons
- Snorkeling
- Surfing/boogie boarding
Land activities
- Bicycling
- Fitness facilities
- Tennis
- Volleyball
Lessons/classes/games
- Aerobics
- Cooking
- Dancing
- Language
- Yoga
Kids' club
- Supervised activities for children between 2 and 12 years old
Entertainment
- Onsite entertainment and activities
- Access to onsite clubs
- Onsite live performances
- Theme parties
Not included
- Motorized water sports
- Scuba-diving excursions
- Premium food items
- Premium and/or non-domestic beverages
- Bottled wine
- Airport transfers
- Childcare
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Offsite tours
- Transportation to offsite activities
Resort Amenities
Sandos Caracol Eco Resort & Spa enables guests to enjoy an Eco Experience while on vacation by being a part of conservation and native biodiversity programs. The experience, courtesy of Sandos Hotels & Resorts, offers vacationers an opportunity to make a difference and enjoy the comforts of the resort.
The property is all-inclusive and includes six restaurants; three buffet-style and three a la carte. An outdoor pool includes a swim-up bar; another pool is designed especially for children. Get an exercise in at the hotel's fitness facility. An aquapark is available for small children, big kids, and adults. A theater features shows every night. The full-service Spa Sandos offers a range of services including facials and body treatments, and reflexology. Guests can relax on the white sand beach on the hotel's sun loungers, or play some beach volleyball and tennis.
A business center is on site; the property also offers audiovisual equipment, currency exchange, concierge services, tour assistance, free WiFi, and dry cleaning. Computer rental is also available.
Younger guests are well catered for, with the Kid’s Club operating from 10 AM to 10 PM, while the Baby Club for children from 2 to 3 years old is available by appointment from 10 AM to 1 PM and 3 PM to 6 PM. Supervised childcare is also available.
Guests can investigate Mayan culture in the Xcalacoco Experience, which features natural spa treatments, tours, Mayan ceremonies and more.
- Waterslide
- Number of outdoor pools - 3
- Babysitting or childcare
- Number of spa tubs - 5
- Fitness facilities
- Children's club
- 24-hour front desk
- Turkish bath/Hammam
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- Terrace
- Luggage storage
- Supervised childcare/activities
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Outdoor tennis courts - 2
- Pool umbrellas
- Total number of rooms - 956
- Number of floors - 3
- Coffee/tea in common areas
- Number of bars/lounges - 10
- Number of poolside bars - 2
- Full-service spa
- Free water park access
- Beach umbrellas
- Swim-up bar
- Spa treatment room(s)
- Billiards or pool table
- Tours/ticket assistance
- Year Built 2005
- Beach sun loungers
- Free WiFi
- Pool sun loungers
- Steam room
- Sauna
- Babysitting or childcare (surcharge)
- Health club
- Children's club (free)
- Nightclub
- Supervised childcare/activities (free)
- Children's pool
- Spa services on site
- Number of restaurants - 9
- Beach towels
- Arcade/game room
- Wedding services
- Garden
- Multilingual staff
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking
Room Amenities
- Balcony
- Air conditioning
- Phone
- Minibar (stocked, free items)
- Shower only
- Television
- Iron/ironing board
- Cable TV service
- Ceiling fan
- In-room climate control (air conditioning)
- Free toiletries
- Desk
- Hair dryer
- Daily housekeeping
- Free WiFi
- In-room safe (laptop compatible)
- Private bathroom
- Connecting/adjoining rooms available
- In-room childcare (surcharge)
- Blackout drapes/curtains
Where to Eat
La Laguna Restaurant - This international buffet is open for breakfast, lunch, and dinner daily.
Las Mascaras Restaurant - This restaurant serves international food and Mexican buffets. It is open for breakfast, lunch, and dinner.
La Riviera Restaurant - This restaurant has an a la carte menu featuring Mediterranean food, plus a salad and dessert bar. It serves dinner daily.*
El Templo* - This restaurant has an à la carte menu with Asian dishes for dinner. Reservations required.
Los Lirios - This a la carte restaurant features steak and seafood dinner.*
La Toscana - This Italian buffet restaurant is open for breakfast, lunch and dinner.
Rodizio - This Brazilian specialty restaurant is open for dinner only.
Salvia - Vegan food, à la carte, open for dinner.
*Dress code: casual elegance.
Entertainment
Learn to live like the ancient Mayans throughout the week with activities and performances inspired by regional history, culture and nature. Kids can have a blast splashing around and cooling off at the resort’s colorful water park. As you walk through the resort, you’ll come across dense jungle and mangrove forests, a key part of the local environment. You might even see wild animals, macaws, peacocks or spider monkeys.
Nearby Things to Do
Guests staying at the Sandos Caracol Eco Resort & Spa have access to a waterpark, swimming pools and tennis courts, ensuring a fun filled holiday. Also available is volleyball and yoga on the beach, and biking and hiking on site.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Snorkeling on site
- Ecotours on site
- Free bicycles on site
- Golfing nearby
- Hiking/biking trails on site
- Volleyball on site
- Beach volleyball on site
- Kayaking on site
- Water skiing on site
- Skydiving nearby
- Parasailing on site
- Yoga classes/instruction on site
- Playground on site
- Beach yoga on site
- Fitness classes on site
- Sailing on site
- Basketball on site
- Scooter/moped rentals on site
- Scuba diving on site
- Personal motorized watercraft on site
Spa Services
- Number of treatment rooms 16
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Prenatal massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Thai massage
- Minimum age to access spa is 18
- Reflexology
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Resort Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out
Check-out time is noon
Payment types
Children and extra beds
- Children are welcome.
Pets
- Pets not allowed
You need to know
Extra-person charges may apply and vary depending on property policy.
Fees
- Sanitation services: MXN 20 per night
- New Year's Eve gala dinner fee
Resort Name
- Caracol Eco
- Caracol Sandos
- Caracol Sandos Eco Resort
- Eco Caracol Sandos
- Eco Sandos Resort
- Sandos Caracol Eco
- Sandos Caracol Eco Playa del Carmen
- Sandos Caracol Eco Resort All Inclusive
- Sandos Caracol Eco Resort All Inclusive Playa del Carmen
- Sandos Eco Resort
- Caracol Beach
- Caracol Village Hotel Playa Del Carmen
- Hotel Sandos Caracol Eco
- Sandos Caracol Beach Resort Spa
- Sandos Caracol Eco Hotel
- Sandos Caracol Mexico
- Sandos Caracol Riviera Maya
We should mention
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.