Featured Image
 Reception
 Lobby Sitting Area
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Guestroom
 Childrens Theme Room
 Living Area
 Living Area
 Living Area
 Living Area
 Living Area
 Balcony
 Balcony
 Balcony
 Balcony
 Guestroom View
 Bathroom
 Bathroom
 Bathroom
 Bathroom
 Bathroom
 Bathroom
 Bathroom
 Bathroom
 Bathroom
 Bathroom
 Bathroom Sink
 Bathroom Sink
 Bathroom Sink
 Outdoor Pool
 Outdoor Pool
 Outdoor Pool
 Outdoor Pool
 Outdoor Pool
 Outdoor Pool
 Natural Pool
 Water Park
 Water Park
 Water Park
 Water Park
 Water Park
 Water Park
 Water Park
 Water Park
 Water Park
 Waterslide
 Waterslide
 Waterslide
 Fitness Facility
 Fitness Facility
 Fitness Studio
 Yoga
 Yoga
 Spa Reception
 Treatment Room
 Spa Treatment
 Sports Facility
 Sports Facility
 Boating
 Tennis Court
 Property Amenity
 Property Amenity
 Property Amenity
 Childrens Play Area - Indoor
 Childrens Play Area - Indoor
 Childrens Play Area - Indoor
 Childrens Play Area - Outdoor
 Restaurant
 Restaurant
 Restaurant
 Restaurant
 Restaurant
 Buffet
 Buffet
 Snack Bar
 Hotel Bar
 Hotel Bar
 Hotel Bar
 Sports Bar
 Poolside Bar
 Hotel Interior
 Hotel Interior
 Hotel Interior
 Hotel Interior
 Meeting Facility
 Property Grounds
 Property Grounds
 Beach
 Beach
 Beach
 Garden
 Outdoor Banquet Area
 Outdoor Banquet Area
 Lake
 Exterior detail
 Aerial View
 Aerial View
 Aerial View
1/125 Featured Image
Featured Image 1/125 All photos

Get an overview of this hotelBeachfront resort near Playa del Carmen, Mexico

Popular property highlights

Free self parking
Free WiFi
Babysitting or childcare (surcharge)
24-hour front desk
Multilingual staff

Resort in Playa del Carmen

This family friendly property is in Playa del Carmen.

Pool, restaurants

This all-inclusive Sandos property includes an outdoor pool and 6 restaurants and offers a swim-up bar, concierge services, meeting facilities, tennis courts, kid's club, and aquapark for children, big kids, and adults.

Stocked minibars

Sandos Caracol Eco Resort & Spa guestrooms offer stocked minibars, cable TV, complimentary water bottles, and ceiling fans.

Renovations & Closures

The property will be renovating from 25 September 2017 to 15 November 2017 (completion date subject to change). The following areas are affected:
  • Select guestrooms
The property will be renovating from 16 October 2017 to 10 December 2017 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

Sandos Caracol Eco Resort & Spa enables guests to enjoy an Eco Experience while on vacation by being a part of conservation and native biodiversity programs. The experience, courtesy of Sandos Hotels & Resorts, offers vacationers an opportunity to make a difference and enjoy the comforts of the resort.

The property is all-inclusive and includes six restaurants; three buffet-style and three a la carte. An outdoor pool includes a swim-up bar; another pool is designed especially for children. Get an exercise in at the hotel's fitness facility. An aquapark is available for small children, big kids, and adults. A theater features shows every night. The full-service Spa Sandos offers a range of services including facials and body treatments, and reflexology. Guests can relax on the white sand beach on the hotel's sun loungers, or play some beach volleyball and tennis.

A business center is on site; the property also offers audiovisual equipment, currency exchange, concierge services, tour assistance, free WiFi, and dry cleaning. Computer rental is also available.

Younger guests are well catered for, with the Kid’s Club operating from 10 AM to 10 PM, while the Baby Club for children from 2 to 3 years old is available by appointment from 10 AM to 1 PM and 3 PM to 6 PM. Supervised childcare is also available.

Guests can investigate Mayan culture in the Xcalacoco Experience, which features natural spa treatments, tours, Mayan ceremonies and more.

  • Waterslide 
  • Number of outdoor pools - 3 
  • Babysitting or childcare 
  • Number of spa tubs - 5 
  • Fitness facilities 
  • Children's club 
  • 24-hour front desk 
  • Turkish bath/Hammam 
  • Porter/bellhop 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Terrace 
  • Luggage storage 
  • Supervised childcare/activities 
  • Hair salon 
  • ATM/banking 
  • Concierge services 
  • Gift shops or newsstand 
  • Snack bar/deli 
  • Shopping on site 
  • Designated smoking areas 
  • Outdoor tennis courts - 2 
  • Pool umbrellas 
  • Total number of rooms - 956 
  • Number of floors - 3 
  • Coffee/tea in common areas 
  • Number of bars/lounges - 10 
  • Number of poolside bars - 2 
  • Full-service spa 
  • Free water park access 
  • Beach umbrellas 
  • Swim-up bar 
  • Spa treatment room(s) 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Year Built 2005 
  • Beach sun loungers 
  • Free WiFi 
  • Pool sun loungers 
  • Steam room 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Children's club (free) 
  • Nightclub 
  • Supervised childcare/activities (free) 
  • Children's pool 
  • Spa services on site 
  • Number of restaurants - 9 
  • Beach towels 
  • Arcade/game room 
  • Wedding services 
  • Garden 
  • Multilingual staff 

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Balcony 
  • Air conditioning 
  • Phone 
  • Minibar (stocked, free items) 
  • Shower only 
  • Television 
  • Iron/ironing board 
  • Cable TV service 
  • Ceiling fan 
  • In-room climate control (air conditioning) 
  • Free toiletries 
  • Desk 
  • Hair dryer 
  • Daily housekeeping 
  • In-room safe (laptop compatible) 
  • Private bathroom 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (free) 
  • In-room childcare (surcharge) 
  • Blackout drapes/curtains 

Where to Eat

La Laguna Restaurant - This international buffet is open for breakfast, lunch, and dinner daily.

Las Mascaras Restaurant - This restaurant serves international food and Mexican buffets. It is open for breakfast, lunch, and dinner.

La Riviera Restaurant - This restaurant has an a la carte menu featuring Mediterranean food, plus a salad and dessert bar. It serves dinner daily.*

El Templo - This restaurant has an la carte menu with Asian dishes for dinner.*

Los Lirios - This a la carte restaurant features steak and seafood dinner.*

La Toscana - This Italian buffet restaurant is open for lunch and dinner.*

Rodizio - This Brazilian specialty restaurant is open for dinner only.

*Reservation required. Dress code: casual elegance.

Entertainment

Learn to live like the ancient Mayans throughout the week with activities and performances inspired by regional history, culture and nature. Kids can have a blast splashing around and cooling off at the resort’s colorful water park. As you walk through the resort, you’ll come across dense jungle and mangrove forests, a key part of the local environment. You might even see wild animals, macaws, peacocks or spider monkeys.

Nearby Things to Do

Guests staying at the Sandos Caracol Eco Resort & Spa have access to a waterpark, swimming pools and tennis courts, ensuring a fun filled holiday. Also available is volleyball and yoga on the beach, and biking and hiking on site.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site 
  • Ecotours on site 
  • Free bicycles on site 
  • Golfing nearby 
  • Hiking/biking trails on site 
  • Volleyball on site 
  • Beach volleyball on site 
  • Kayaking on site 
  • Water skiing on site 
  • Skydiving nearby 
  • Parasailing on site 
  • Yoga classes/instruction on site 
  • Playground on site 
  • Beach yoga on site 
  • Fitness classes on site 
  • Sailing on site 
  • Basketball on site 
  • Scooter/moped rentals on site 
  • Scuba diving on site 
  • Personal motorized watercraft on site 

Spa Services

  • Number of treatment rooms 16 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Prenatal massage 
  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Thai massage 
  • Minimum age to access spa is 18 
  • Reflexology 
  • Sports massage 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Resort Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

You'll be asked to pay the following charges at the property:
  • Sanitation services: MXN 20 per night
  • Resort fee (September - September): MXN 10.00 per accommodation, per night
The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Resort Name

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Romance Promotion

Book a stay now in any room category (except Standard) and receive the following:

  • Bathrobes for use during stay
  • Welcome basket of fruit, bottle of wine
  • Honeymoon/anniversary distinguishing on room's front door
  • Discount at spa and on motorized water sports
  • Basket with aromatherapy amenities
  • Romantic dinner at a la carte restaurant (reservation needed)
  • 6 x 8 picture during dinner with Mexican-style photo frame

    At time of booking, guests must enter "Romance Promotion" in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."

    Visit guest services at the hotel to receive promotion benefits. Applicable to all room types, except Standard Room. Other restrictions may apply.


Sorry, we seem to have had an issue loading our review content. Try again?