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Get an overview of this hotelBeachfront resort near Playa del Carmen, Mexico

Resort in Playa del Carmen

This family friendly property is in Playa del Carmen.

Pool, restaurants

This all-inclusive Sandos property includes an outdoor pool and 6 restaurants and offers a swim-up bar, concierge services, meeting facilities, tennis courts, kid's club, and aquapark for kids.

Stocked minibars

Sandos Caracol Eco Resort & Spa guestrooms offer stocked minibars, cable TV, complimentary water bottles, and ceiling fans.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball


  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 12 years old


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Sandos Caracol Eco Resort & Spa enables guests to enjoy an Eco Experience while on vacation by being a part of conservation and native biodiversity programs. The experience, courtesy of Sandos Hotels & Resorts, offers vacationers an opportunity to make a difference and enjoy the comforts of the resort.

The property is all-inclusive and includes six restaurants; three buffet-style and three a la carte. An outdoor pool includes a swim-up bar; another pool is designed especially for children. Get an exercise in at the hotel's fitness facility. There is also an aquapark for kids. A theater features shows every night. The full-service Spa Sandos offers a range of services including facials and body treatments, and reflexology. Guests can relax on the white sand beach on the hotel's sun loungers, or play some beach volleyball and tennis.

A business center is on site; the property also offers audiovisual equipment, currency exchange, concierge services, tour assistance, free WiFi, and dry cleaning. Computer rental is also available.

Younger guests are well catered for, with the Kid’s Club operating from 10 AM to 10 PM, while the Baby Club for children from 2 to 3 years old is available by appointment from 10 AM to 1 PM and 3 PM to 6 PM.

Guests can investigate Mayan culture in the Xcalacoco Experience, which features natural spa treatments, tours, Mayan ceremonies and more.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • ATM/banking 
  • Babysitting or childcare (surcharge) 
  • Beach sun loungers 
  • Beach towels 
  • Beach umbrellas 
  • Pool umbrellas 
  • Billiards or pool table 
  • Children's club (free) 
  • Children's pool 
  • Concierge services 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Fitness facilities 
  • Free self parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Luggage storage 
  • Multilingual staff 
  • Nightclub 
  • Number of bars/lounges - 10 
  • Number of floors - 3 
  • Number of outdoor pools - 3 
  • Number of poolside bars - 2 
  • Number of restaurants - 9 
  • Number of spa tubs - 5 
  • Outdoor tennis courts 2 
  • Pool sun loungers 
  • Porter/bellhop 
  • Rooftop terrace 
  • Sauna 
  • Shopping on site 
  • Snack bar/deli 
  • Spa services on site 
  • Spa treatment room(s) 
  • Steam room 
  • Swim-up bar 
  • Tennis on site 
  • Total number of rooms - 956 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Free use of nearby fitness center 
  • Free water park access 
  • Waterslide 
  • Wedding services 
  • Year Built 2005 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Children's club (free)  
  • Children's pool  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Outdoor pools  
  • Outdoor tennis courts  
  • Snack bar/deli  
  • Water park access (complimentary)  
  • Waterslide  


Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Air conditioning 
  • Balcony 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Ceiling fan 
  • Climate control 
  • Free bottled water 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • Minibar (stocked, free items) 
  • Phone 
  • Private bathroom 
  • Turndown service 

Where to Eat

La Laguna Restaurant - This international buffet is open for breakfast, lunch, and dinner daily.

Las Mascaras Restaurant - This restaurant serves international food and Mexican buffets. It is open for breakfast, lunch, and dinner.

La Riviera Restaurant - This restaurant has an a la carte menu featuring Mediterranean food, plus a salad and dessert bar. It serves dinner daily.*

El Templo - This restaurant has an la carte menu with Asian dishes for dinner.*

Los Lirios - This a la carte restaurant features steak and seafood dinner.*

La Toscana - This Italian buffet restaurant is open for lunch and dinner.*

Rodizio - This Brazilian specialty restaurant is open for dinner only.

*Reservation required. Dress code: casual elegance.


Learn to live like the ancient Mayans throughout the week with activities and performances inspired by regional history, culture and nature. Kids can have a blast splashing around and cooling off at the resort’s colorful water park. As you walk through the resort, you’ll come across dense jungle and mangrove forests, a key part of the local environment. You might even see wild animals, macaws, peacocks or spider monkeys.

Nearby Things to Do

Guests staying at the Sandos Caracol Eco Resort & Spa have access to a waterpark, swimming pools and tennis courts, ensuring a fun filled holiday. Also available is volleyball and yoga on the beach, and biking and hiking on site.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Personal motorized watercraft on site 
  • Rafting nearby 
  • Skydiving nearby 
  • Aerobics on site 
  • Basketball on site 
  • Bicycle rentals on site 
  • Ecotours on site 
  • Fishing on site 
  • Hiking/biking trails on site 
  • Kayaking on site 
  • Motor boating on site 
  • Parasailing on site 
  • Playground on site 
  • Sailing on site 
  • Scooter/moped rentals on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Volleyball on site 
  • Water skiing on site 
  • Windsurfing on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 
  • Beach yoga on site 

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Prenatal massage 
  • Steam room in spa 
  • Thai massage 
  • Reflexology 
  • Sports massage 
  • Minimum age to access spa is 18 
  • Number of treatment rooms 16 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible path of travel 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Romance Promotion

Book a stay now in any room category (except Standard) and receive the following:

  • Bathrobes for use during stay
  • Welcome basket of fruit, bottle of wine
  • Honeymoon/anniversary distinguishing on room's front door
  • Discount at spa and on motorized water sports
  • Basket with aromatherapy amenities
  • Romantic dinner at a la carte restaurant (reservation needed)
  • 6 x 8 picture during dinner with Mexican-style photo frame

    At time of booking, guests must enter "Romance Promotion" in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."

    Visit guest services at the hotel to receive promotion benefits. Applicable to all room types, except Standard Room. Other restrictions may apply.

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