Ratings based on 1,806 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Me gusto el hotel

Posted Sep 19, 2016
Muy buen hotel me gusto la cordialidad de todos lo empleados, la animación a cargo de carballo excelente muy buena persona. La playa no me gusto
5 out of 5
by A verified traveler

Posted Sep 19, 2016
Nos encantó el hotel, todas las instalaciones, la vegetación, el servicio, etc, gracias
1 out of 5
by A verified traveler from Texas

Old and outdated hotel. Staff is rude

Posted Sep 16, 2016
Pros: Nothing
Cons: Everything
This is not a 4 star hotel 1. 1st day the air conditioner leaked water into the bedroom/bath room area the 2. 2nd day the air-conditioner in the living area leaked water all over the floor 3. Pool are dirty no one cleans them 4. Beach is full of rocks my 8year could not get passed the rock area so we walked about 5 min. from the hotel to find a beach are that had no rocks. Down fall there were no life guards. 5. Food was nasty and it rained the first 2 days we were there and the roof was leaking water everywhere, it was tuff to find a table where the rain drops were not falling on your food. 6. Lots of cats around the 24 hour restaurant, but it not a restaurant its a Gazebo. 7. Staff is not helpful and all seem to be overworked and frustrated. 8. Japanese restaurant, well lets just say you better be staying longer than 5 days or you wont get a reservation. I had to get the hotel manager to have a reservation.
5 out of 5
by A verified traveler from NEW YORK , NEW YORK

the most amazing ecofriendly resort ..

Posted Sep 14, 2016
Pros: THAT IS ECOLOGIC
Cons: ALCOHOLIC DRINKS
Location: LOCATION IS GREAT , I DIDNT GO OUT OF THE RESORT.
we went a group of friend there and have the most beautiful experience.. the whole resort was build so nicely and confortable .. beach is so clean and beautiful ..food great . my only complain is alcoholic drinks , TERRIBLE .not a good quality alcoholic drinks..
Comment from Hotel Management
Sep 16, 2016 by The Management, Hotel Management
Dear guest, Thank you for highlighting the positive attributes you were able to enjoy while staying with us, such as our Eco-aspect which makes this resort truly unique among other hotels in the zone, we are glad you were able to appreciate our efforts and cause. We thank you for the great score and hope to have the pleasure of serving you again in a close future. Best Regards,
3 out of 5
by A verified traveler

Posted Sep 14, 2016
Our main complaint was the tedious check-in process and a lot of mosquitoes in the resort. After the check-in, they make you wait in the lobby for the bell boys to drive you to your room. We had to wait (after the check in time)for about 30-45 min with 2 young kids despite having an assigned room. When we asked the bell boys if we can walk to the room and if they would deliver the luggage later, they said the room is too far away to walk. We realized later that room was only 2 min away by a walk.
Comment from Hotel Management
Sep 16, 2016 by The Management, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
by A verified traveler from miami

Posted Sep 14, 2016
Muy contenta todo el personal muy sinpatico servisial Gracias
Comment from Hotel Management
Sep 16, 2016 by La Gerencia,, Hotel Management
Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,
4 out of 5
by A verified traveler from runnemede,n.j.

nice hotel

Posted Sep 11, 2016
Pros: staff was very good
Cons: hot water in showers and iced tea
hotel was nice, a little out dated, but they are fixing up rooms. no hot water in shower. and no iced tea
Comment from Hotel Management
Sep 16, 2016 by The Management, Hotel Management
Dear guest, We thank you for your wonderful comments and feedback regarding your recent stay with us. It is a pleasure to know we managed to exceed your expectations for the most part. You can be sure we will take your bullet points into consideration and improve the areas where necessary nevertheless. We hope you can visit us once more in a close future; we will be delighted to have you. Best regards,
5 out of 5
by A verified traveler from San Francisco, CA

Family vacation

Posted Sep 10, 2016
This hotel is awesome and perfect for families with young kids.
Comment from Hotel Management
Sep 10, 2016 by The Management, Hotel Management
Dear guest, We were extremely happy to read that you felt so comfortable staying at Sandos Caracol Eco resort and we would not want to miss the chance to thank you for your positive evaluation. We hope to see you back soon. Best regards,
4 out of 5
by A verified traveler from CDMX

Excelente para ir con niños!!!!

Posted Sep 6, 2016
Pros: La variedad de actividades recreativas para toda la familia.
Cons: Servicio de limpieza en cuartos, cada día tenía que pedir toallas suficientes ya que solo me dejaban 2 y eramos 3 personas y un bb.
Todo esta muy bien, el servicio, el personal y las actividades dentro del resort son incomparables así como los espacios (albercas) dedicadas a los niños son fabulosas ahora que han puesto tmb diversión para grandes. Cosas negativas: Toma mucho tiempo hacer el checkin
Comment from Hotel Management
Sep 9, 2016 by La Gerencia,, Hotel Management
Estimado huésped, Nos gustaría agradecerle el tiempo que ha tomado para escribir este comentario referente a su reciente estadía con nosotros. Es un placer leer que disfrutó de su estancia así como del servicio de excelencia que nos caracteriza. Por último queremos asegurarle que todos los comentarios de nuestros huéspedes son de suma importancia para nosotros, ya que estos nos ayudan a mejorar día con día, por lo que apreciamos sus observaciones. Esperamos tener la oportunidad de recibirle nuevamente en un futuro próximo. Saludos Cordiales,
4 out of 5
by A verified traveler from San Luis Potosi, Mexico

Excelente opción familiar

Posted Sep 6, 2016
Pros: la amplia opción en Restaurantes y el no ser necesaria la reservación para ir a ellos. también la alberca principal y el área de toboganes super
Cons: mas personal para servicio en alberca principal. en habitaciones falta de cajoneras para ropa y mas mantenimiento a frigobar.
Location: para trasladarse es solo en taxi, como ejemplo a la 5a av. el taxi cobra 120 MXN por viaje y está a 10 minutos en coche pero valen la pena.
El Hotel cuenta con unas amplias instalaciones por lo que se deberá de considerar caminar para trasladarse a las distintas zonas del hotel como lo son albercas y los restaurantes. el hotel cuenta con mucha vegetación lo cual lo hace muy atractivo solo que por ello hay infinidad de mosquitos y hormigas rojas, asi es de que es esencial el repelente. la playa es muy tranquila y permite meterse sin problemas de oleaje solo que está llena de rocas de todos los tamaños y seguro de algún golpe no se salvan. los restaurantes de maravilla y con una muuuy amplia opción de alimentos y bebidas, no terminamos de conocerlos todos pero a los que fuimos estuvieron de maravilla. los shows en el teatro de muy muy alta calidad e impresionantes quienes los hacían posible así como la calidad del sonido y video.. de 10.
Comment from Hotel Management
Sep 9, 2016 by La Gerencia,, Hotel Management
Estimado Huésped, Nos gustaría sinceramente darle las gracias por el tiempo que ha dedicado a escribir los comentarios respecto a su reciente estancia con nosotros. Los comentarios de nuestros huéspedes nos brindan información de suma importancia acerca de nuestro desempeño, mismos que nos proporcionan grandes ideas sobre cómo mejorar nuestro servicio, puede estar seguro que tomaremos en cuenta sus comentarios. Esperamos tener la oportunidad de darle la bienvenida nuevamente en nuestro complejo en un futuro no muy lejano, nos aseguraremos de superar todas sus expectativas. Sinceramente,