Don't waste your money
Posted Feb 14, 2017
Stayed here Feb 9-13th for my birthday with my husband, and I wish we would've gone elsewhere. I've been to a lot of all-inclusive resorts and this is by far the worst. The food is less than mediocre, the rooms are small with weird configurations (there's no doors on the bathroom), and the drinks are made with the cheapest liquor around that will leave you with a headache. This part of the beach is extremely rocky and fishy smelling so we couldn't enjoy that, and the main pool is disgusting and feels slimy on the bottom. It's definitely a family friendly resort as there were kids everywhere, but kids leave a lot of mess and there's no one there to clean it up. There are nightly shows, but are hard to find as they have them in a different place each night. We tried to do the "bike tour" to the onsite Mayan ruins, but the bikes are very old and are hard to steer since they aren't constantly putting air in the tires. Also, the on site ruins and cenote are a sham. I'll never be staying in a Sandos resort again. Maybe another location would be better, but I won't be finding out. Oh, make sure to give them a firm no in the lobby if they try to convince you to go on their royal elite tour. They will hound you until you go, even if you have no intentions of joining their vacation club. The best thing about this resort are the swinging bar stools at the snack bar. But raccoons hang in the area since there's food, so it's hard to enjoy that as well.
Comment from Hotel Management
Feb 21, 2017 by The Management, Hotel Management
We are sorry to read that you did not enjoyed your stay with us. Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.
Thank you for adding very generous remarks of the positive sides of your stay with us and your appreciation of our swinging bar stools at el Nido.