Ratings based on 349 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

close to beach, extra clean

Posted Jun 12, 2017
Pros: beautiful and relaxing
nice and relaxing with all you can eat and drink eco-friendly rescue resort with the most docile cats you'll ever see just lounging around among coatis, monkeys and raccoons, all animals keeping to themselves
Comment from Hotel Management
Jul 4, 2017 by La gerencia , Hotel Management
Thank you for your valuable comments. We love the fact our animals feel free to be around our guests. We hope to see you back again really soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great staff, friendly and helpful.

Posted May 31, 2017
Lovely resort, felt at home. Folks were happy, friendly and kind. La Rivera Restaurant was excellent. Little animals all around were so adorable. Great time. ))))
Comment from Hotel Management
Jul 4, 2017 by La gerencia , Hotel Management
Thank you for your valuable comments. It is a great motivation to know you enjoy your stay with us. We would share this to all our staff. We hope to see you back to your second home really soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from WY

Nice hotel; mediocre food; amazing staff

Posted May 24, 2017
We just came back from Sandos and had a blast! We stayed in the adult select section which was perfect for us. We had a big room with a jacuzzi in it. There is 24 hour room service in addition to the restaurants. The food was okay. The best place was the Japanese place, but you have to make reservations. The beach was rocky inside of the waters, but it didn't bother us. Every single person working at Sandos was extremely helpful and friendly. They worked so hard to make sure we were happy with our stay. Our favorite bar was the Chill Out bar. It had our favorite bartender who made the best drinks! Overall, we are extremely pleased with our stay at Sandos.
Comment from Hotel Management
Jul 4, 2017 by The management, Hotel Management
We would like to thank you for taking the time to write such a nice review about your recent stay at SandosCaracol. We are glad that your experience with us was pleasant and to have read that you really enjoy our stay with us. All our guest’s comments are valuable for us, as this always help us to improve. We will be hoping for your return soon so you can enjoy our services again. Sincerely,
4 out of 5
Recommended
for Couples
by A verified traveler from Virginia Beach, VA

Wonderful Resort

Posted May 22, 2017
Pros: The location, the helpful and happy staff, the food, large rooms, the many activities on site, the nightly shows and vendor night.
Cons: A dresser in the room would be helpful and there is plenty of room for one.
Location: Love the jungle to the sea location. Fifth Street is a short cab ride away and plenty of excursions available through several different companies.
This is our second stay here. Wonderful resort in a beautiful location. Great staff throughout, but a special shout out to Primo, Jesus and Cesar. Cesar made sure each day started out with the perfect breakfast at the Mexican restaurant. You made our stay memorable. This year we met our friends from Wales, who also enjoyed the resort. The food, drinks and entertainment is top notch. The steaks and seafood are terrific. We love the eco friendly aspect of this resort and enjoy all the animals on the property. The Select Club upgrade is well worth it for couples traveling without children. We enjoyed the private beach, club house and the adult pool for a quiet relaxing time. Yes the beach is rocky, just bring water shoes. It makes for great snorkeling. Don't believe those who say you can't swim. It is a beautiful, NATURAL beach. We are already making plans to return next year,
Comment from Hotel Management
Jul 4, 2017 by La gerencia, Hotel Management
Thank you so much for your comments. We apreciate your continuos preference with us. Definitely we will share this with Jesus, Primo and Cesar. They should be very motivated as we are really proud of our staff. We also thanks your feedback about the rooms, we would take it under consideration to improve our facilities. As you suggest, we have a privileged location so close to everything. We are very glad to hear we surpass your expectations and created a unique memory. We hope to see you soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Fun week with friends!

Posted May 19, 2017
Pros: The service was great! Carlos (breakfast waiter) at the Restaurant in the Adult's only area & Leticia (waitress) by the adult's pool were awesome!
Cons: The food at the Japanese Restaurant was really good, but it was SO hot in there!! Many people at our table left quickly.
Location: So many things. Xplor, Tulum, Playa del Carmen 5th Ave., Chichen Itza, Coba, Xcaret just to name a few.
I was a little bit worried about staying here based on some of the reviews that I read. We ended up having a great week! The resort isn't as luxurious as some other resorts we have stayed in, but is in great condition. Just a warning..the resort is HUGE! We got lost a few times. I loved all of the animals all over the property. We saw monkeys, cats, raccoons, coati, donkeys, deer, rabbits, pigs and goats. Plenty to do with the water park, pools, Mayan ruins and beach on the property. I would highly recommend booking in the adult's only section if you are traveling without kids. It was nice having a quiet pool and hot tub and area at the beach to hang out at. I would come back to this resort again
Comment from Hotel Management
Jul 4, 2017 by La gerencia, Hotel Management
On behalf of the SandosCaracol family, we thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes and living behind worries about us. It is really motivating for our staff hearing they are doing a great job, and that you were able to enjoy the whole property, we count with several maps around it to reinforce locations. We hope to have the pleasure of serving you again in the future. Kindest Wishes
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

nice hotel

Posted May 18, 2017
Pros: the jungle
Cons: the beach
the hotel staff were so polite I could not choice a better place to stay!!! Just love this hotel the only thing is the beach is too rocky but overall is a nice place to stay
Comment from Hotel Management
Jul 18, 2017 by La gerencia, Hotel Management
Thank you so much for your comments. We are very glad to read we surpass your expectations. As you were saying, the water in our sea is indeed a bit rocky but there are sandy trails you can walk in on, and there are some really interesting little tide pools along the shore, with some fish and shelled creatures to admire. We do apreciate thow your feedback to reinforce this information with all of our guests. Best regards
2 out of 5
by A verified traveler from US

Definitely not a 4 star resort

Posted May 16, 2017
Rooms were nice but not in the room we requested and on our honeymoon with two double beds. Food was less than desirable. The adult pool was really "lamo pool". No music, no activities boring! Would not recommend. We will not go back
Comment from Hotel Management
Jul 4, 2017 by La gerencia , Hotel Management
We are sorry to read of the poor impression you seem to have with respect to our hotel, the services and the staff. I would like to apologize as I can see that we fell short of your overall expectations. We are indeed working to improve every detail in our hotel, such as requests even when they are under availability. While we know that the vast majority of our customers have a quite different opinion about our hotel with respect to yours, I can assure you that we will keep working hard to further improve our hotel services. Thanks for your time. Rest assured that we will give the utmost consideration to your constructive criticisms. Kindest rewards
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Nice hotel

Posted May 9, 2017
Nice hotel lots of things to Do! Great beach, if you Can take the select or royal club !! Food is okay the restaurant Los Lirios is excellent!
Comment from Hotel Management
Jul 4, 2017 by La gerencia, Hotel Management
On behalf of the SandosCaracol family, we thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes
2 out of 5
by A verified traveler from Pennsylvania

Nice one timer

Posted May 3, 2017
Pros: Clean rooms. Nice staff. Very pretty and tropical. Grounds kept very nice. Liked the Brazilian restaurant and the beachfront restaurant.
Cons: More variety of food in different restaurants. Better beach...less rocks. Spray for sandfleas! Someone who can help with computers in Select Club.
Location: Close to town...only $10 each way by taxi. Tours available on site and about 45 minutes away. In town, be sure to go to Guy Fieri's Kitchen and Bar.
This hotel may be great for some and not so great for others. Families with kids will love all the animals that roam the property, along with all the beautiful birds and monkeys. The chair/swings at the 24 hour snack bar are fun for all. While the beach is beautiful to look at...listen to the other reviews warning that the beach is not a good beach for swimming...this is TRUE! Great for the little kids to play in shallow water, but only a few small spaces you have to make your way out past the rocks, to be able to stand in water only to your waist. I have to say it...horrible swimming beach for adults. Lots of sharp, itchy seaweed on a day that is a little rougher, too. And, lets not forget the horrible sand flea and mosquito bites I am still trying to get rid of. Don't walk down by the beach near or after sunset! You don't feel them bite and then are covered later! And, they ITCH like no one's business and leave horrible red marks that last a long time! The food was just ok...anything chicken is the best. Go to town at least one night...very close. Rooms very clean.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Resort overall was nice

Posted May 1, 2017
Stayed in adult o it section. That was a big plus, but the rooms were just average at best. No ocean view from adults only side.