Ratings based on 1,073 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

Fun, family friendly resort!

Posted Mar 18, 2017
This resort was a great place to take our family. They were plenty of things to do on the resort. The food was not spectacular, but good. They were good food options for the kids. We were originally planning on staying in a junior riviera suite, but decided to upgrade to a Hacienda when we got there. Best decision we could have made! It had its own pool and hot tub which made it great for relaxing near our room. The rooms were clean and nice, the bed was a little hard but it was still nice. Also there was no TV in the front room where the kids slept.
Comment from Hotel Management
Mar 22, 2017 by Javiera Figueroa - Web Relations Manager , Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you for the time you have invested to share your review attached with readers of this internet site. We are glad to read that you enjoyed your stay as well our facilities at our Hacienda section. We apologize for any inconvenience that you might have had regarding your kids's TV and your bed , rest assured that we are working hard to become better and we will certainly keep improving the hotel facilities and our service for your next visit. We hope to have the pleassure to welcome you soon here, in your home away from home at Sandos Playacar Beach Resort. Kindest wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Drs Moines, Ia

Five days of fun and sun !!!

Posted Mar 17, 2017
We came to Sandos Tuesday thru Sunday......perfect !! Beach and adult pool were perfect !! Also had massage and facial .....wonderful. Nice break from snowy Iowa winter !! Stayed on site and just enjoyed the 85° and sunny days.
Comment from Hotel Management
Mar 20, 2017 by Luis Ramirez - General Director , Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you deeply for sharing your views and comments with readers of this internet site. We are very happy to see that you enjoyed your short stay with us and love our beach, the adult’s only section as well as the Spa services. Rest assured that we will keep up the good work and further improvements will continue taking place in our property. We hope to have the opportunity to welcome you back to our hotel in the future. Kindest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Spring break with a large group

Posted Mar 16, 2017
Was happy to be beachside rather than the other end of resort. Food was just ok. Beach was beautiful and daily activities and shows were a lot of fun. Would definitely recommend with this kind of group.
Comment from Hotel Management
Mar 20, 2017 by Luis Ramirez - General Director , Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you deeply for sharing your views and comments with readers of this internet site. We are very happy to see that you and all the people who came along with you to vacation at Sandos Playacar Beach Resort had a great time, particularly and in great measure due to our amazing beach, food selection and our day and night entertainment. Rest assured that we will keep up the good work and further improvements will continue taking place in our property. We hope to have the opportunity to welcome you back to our hotel in the future. Kindest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Langley, BC

Awesome location, great facility, nice staff!

Posted Mar 14, 2017
Great place close to town. Beach was amazing, soft white sand, no rocks or coral. Restaurants were all good with no need to reserve on day 1 like other resorts. Pools were nice. Pool and beach service was great, no long waits. Everything was fantastic. Be aware that if you book the Riviera Junior suites, it is a good 15 minute walk to the beach. There are golf cart shuttles and we didn't mind...but if you don't want to walk, book a smaller room closer to the beach. We also had a beachfront room and it was fantastic.
Comment from Hotel Management
Mar 20, 2017 by Luis Ramirez - General Director , Hotel Management
Dear guest, We are extremely happy to know that you enjoyed your recent stay with us at Sandos Playacar Beach Resort. Thanks for highlighting the good work from our members and the amazing facilities we are privileged to have. We wish you and your family all the best. Yours,
4 out of 5
Recommended
for Families
by A verified traveler from Arizona

Great service, plenty of amenities

Posted Mar 12, 2017
Pros: Location, service, amenities, entertainment.
Cons: The food, it is hard to understand how this wonderful Resort could have such average to poor quality of food. Plenty of choices, great people,service
Location: Located in Playacar, Playa Del Carmen, it's beautiful and the location is safe for families, plenty of things to do nearby, no complaints.
Great service, right on the Caribbean Ocean, beautiful beach, plenty of entertainment for the whole family.
Comment from Hotel Management
Mar 15, 2017 by Javiera Figueroa - Web Relations Manager , Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you for your selection of our property for your vacation and for the time you have invested to sharing your views and comments of your recent stay with us. We are sorry to read that the food was not up to your personal expectations. Indeed we are surprised to see that you left with such a poor impression as we have mostly received positive comments regarding the quality and variety of the buffet selection. We promise you to review our comments with both, our executive chef as well as our food and beverages manager. Again, thanks for the valuable feedback. We will certainly keep up the good work and will further elevate the quality of our services. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Best time in a long time, especially the crew of blue reviera
Comment from Hotel Management
Mar 15, 2017 by Javiera Figueroa - Web Relations Manager , Hotel Management
Dear Guest, While extending a warm regard, we would like to thank you for the beautiful posting you have written regarding your recent visit to Sandos Playacar Beach. We are glad to see that you had a fabulous stay with us and enjoyed the attention from and friendliness from our staff. We look forward to welcoming you back to your new home away from home at the Riviera Maya. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from North Idaho

Awesome Staff, beautiful beach and resort!

Posted Feb 28, 2017
Pros: The staff! They were so friendly and helpful. They were always cleaning something and you could see the pride in their work in everything you saw.
Cons: My only complaint was that I saw several little kids in the adults only rooms section. Had I booked there I would have been disappointed.
Location: Within walking distance there is a little shopping area off of the resort or you can walk or take a cab to Playa Del Carmen for about 8 USD.
Our reception was friendly and timely. We were greeted with smiles and a cold drink. The most outstanding part of this resort for me was the service. I never once saw an employee that was not working their tail off. Every corner you turn there was someone cleaning windows and paths and they never hesitated to stop and smile and say Hola! It is about an 8-10 minute walk to all of the main parts of the resort, the beach, main pool, entertainment and most of the food. There is a cart that goes through but with as much as we were eating and drinking we opted to walk! Our room was gorgeous and had its own water dispenser which was important to me. We thought that the food was very good. We enjoyed the food at the buffet most though. The entertainment was incredible! The beach was beautiful and the entertainment at the beach was great! There was live music and/or games everyday! We highly recommend this resort and will return for sure. Already working on trying to plan a girls trip!
Comment from Hotel Management
Mar 15, 2017 by Javiera Figueroa - Web Relations Manager , Hotel Management
Dear Guest, While extending a warm regard on behalf of our members, I would like to thank you for the beautiful posting you wrote regarding your recent stay at Sandos Playacar Beach Resort. We are glad to see that you enjoyed your visit with us, particularly due to our food quality and selection and our amazing beach, also to see that you found our staff to be friendly and helpful. We are sorry to see that seeing children in the building where you stayed was an issue for you. The building where the adult’s only room are located, have section for families, you may have seen children in that site of the building, not necessarily in the section where the adult’s only customers stay, however, we apologize if this inconvenienced you. Rest assured that we will keep up the good work. We hope to have the opportunity to welcome you back to Sandos Playacar in the future. Kindest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Fun!!

Posted Feb 25, 2017
Great hotel, stayed in Basic Family rooms by main pool and ocean Do not upgrade in my opinion. We had howler monkeys, peacocks, coatis and beautiful wildlife. The beach is gorgeous!!!! If you want quiet walk to Rivera pool, five minutes away. Lots of fun!!!!! We are not picky, looking for gorgeous beach and none better than this.
Comment from Hotel Management
Mar 15, 2017 by Javiera Figueroa - Web Relations Manager , Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you for sharing your views and comments through this social media site regarding your recent stay at Sandos Playacar. We are very happy to know that all in all you had a pleasant stay with us during your recent visit. We are glad to see that you enjoyed your visit with us, particularly and in great measure due to our amazing local fauna and our unique beach. We hope to have the honor to welcome you back to our resort. Our very best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Nice hotel

Posted Feb 23, 2017
Nice beach. Resort was a bit too big. Needed more carts to drive you from one end to another. Food was great with a good selection. Very friendly staff.
Comment from Hotel Management
Mar 25, 2017 by Javiera Figueroa - Web Relations Manager , Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you for sharing your views and comments through this social media site regarding your recent stay at Sandos Playacar. We are glad to see that you enjoyed your visit with us, particularly the quality of our food and we apologize for any inconveniences you may have experience regarding our internal transportation system. As a company customer service oriented, we will keep up the good work and will certainly further improve the quality of our services. Again, thanks for the valuable feedback. Kindest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Feb 22, 2017
Geat hotel. Outstanding service. All stuff very friendly and helpful. Variety of different food for every bodies preferences kids or adults. Beautiful plants, flowers, even animals, including iguanas, monkeys, lemurs, fish on the beach( only get some bread). Took vacation on February all week was good weather75-85f.
Comment from Hotel Management
Mar 14, 2017 by Javiera Figueroa - Web Relations Manager , Hotel Management
Dear Guest, While extending a warm regards, we would like to thank you for the beautiful posting regarding of our hotel regarding your recent vacation. We are glad to see that you had a fabulous stay with us and enjoyed some of the simple things such as the Fauna, the Flora and the beach among many other things, particularly the attention and friendliness from our staff. We look forward to welcoming you back to your new home away from home at the Riviera Maya. Kindest wishes,