Ratings based on 1,094 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler

Great for Adults ..But...

Posted Jun 13, 2017
Pros: Beach access was awesome, service for the most part was excellent, other than one bad experience.
Cons: The WiFI in the hotel is the worst experience I have ever had at any resort. And believe it or not, I believe it is very strategic. :)
This is an excellent hotel resort for adults. The dining options are very adequate and you truly do get an all inclusive experience with beverages and food. The kids can also enjoy, especially if they love the beach and sand, however the the resort clearly is a "young kids second" resort, with a few perks to keep them interested.... Marvel Show, Princess Show, etc...
Comment from Hotel Management
Jun 15, 2017 by Lizeth Arratia-Web Relations Manager, Hotel Management
Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your vacation destination and for taking the time to share your experience. We are glad to read that you appreciated our beautiful beach and the different dining options. It will be a pleasure to host you in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Mason Ohio

Great location and dinning

Posted Jun 10, 2017
Loved the beach area, the Spa and a la carte dinning part of the all inclusive experience. Night shows are terrific. We got Hacienda rooms which are one of the best with shared small pool and jacuzzy in the back yard. Check in to room was a bit sloppy but ok. Check out with our rental car was complicated early in the morning since you need to check out first and get back in to the parking lot with a exit clearance pass in order to park in the lobby. i would anyway recommend this resort to anyone!
Comment from Hotel Management
Jun 13, 2017 by Lizeth Arratia-Web Relations Manager, Hotel Management
Dear guest, Thank you for taking the time to share your feedback about your recent stay at Sandos Playacar Beach Resort. We are glad to know that you had a great time with us, enjoying our beach area, nightly shows and your Hacienda room. Thank you for recommending us and we hope to welcome you back soon. Kindest regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Memorial Day Getaway - Asian Family Review

Posted Jun 7, 2017
Pros: The beach is amazing, the staff works very hard to keep you happy and smiling. The Chaquita Grill ( aka Chipotle ) is good options to skip the buffett
Cons: Swim up bar, front desk needs to be helpful and appreciative. Better signage at the buffett for the food items and separate lunch cafe.
Location: Take a bike ride using the hotel , its complimentary to check out the other hotels. There are special bike lanes which is nice. The place is safe
The check in was the worst part of the trip, request for adjoining rooms was not honored, no welcome drinks or towels like Fiesta americana did. We called the manager later and they offered to change rooms the next day. It was too late once you settle in the rooms. We had the Riviera Junior rooms, closest to the main lobby. There is a walkway which will take you to the beach, its just 7 to 10 mins to get there from the rooms. It is good walk as it provides family to walk off the extra calories after dinner and drinks. The buffett, mexican, french and italian restaurant are all near the beach. The buffett food was decent, no one got sick. The variety in the food is needed though. The mexican was okay so was italian. If you need quiet time, Asiana is best as not a lot of people go there. The vegetarian options are limited in these restaurants. There is no reservation required for the restaurants. The breakfast in the main buffett was good. The pools were good temperature. They had nightly enetertainmen theme shows each night at 9 pm, live music at 10 pm. The disco needs to be closed and should be replaced by a cafe for lunch. The room had a broken lock and the A/C needed a little work during check in but then it functioned great. housekeeping was amazing. There is no swimup bar for the main pool, the main pool needs to be bigger with little more chairs and the activities for the day should be sent via email or a flyer in the morning. Room service menu needs improvement.
Comment from Hotel Management
Jun 7, 2017 by Lizeth Arratia-Web Relations Manager , Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you for choosing Sandos Playacar Beach Resort to spend your vacations and for taking the time to share your opinion. We are glad to read that you enjoyed the amazing beach, the chayita restaurant and the friendliness of our staff. On the other hand, we are really sorry to know that you left with a poor impression of the service of our Front Desk staff; you can be sure that they always do the best to accommodate our guests’ requests and in case it is not possible they offer options for the following days. It is regrettable that the change of room was not suitable for you. Furthermore, we appreciate your observations. We will certainly keep up the good work and will further improve our hotel facilities and services. We do hope to have the opportunity to welcome you back in the future. Kind regards,
3 out of 5
by A verified traveler from San Jose, CA

Hotel close to the beach

Posted May 31, 2017
Was an ok place, would not go back. Went on a tour and they guy Omar was very nice at first but when we didn't purchase their package he was texting on his phone and ignored me. Customer service not friendly. Pool closes to early as well as the shuttle service. Beautiful wedding venue.Food was ok.
Comment from Hotel Management
Jun 2, 2017 by Lizeth Arratia-Web Relations Manager , Hotel Management
Dear guest, Thank you for taking the time to share your feedback regarding your stay at Sandos Playacar Beach Resort. We are glad to read that you enjoyed the location of our hotel and the wedding you asssit to. On the other hand, we are sorry to read you left with a poor impression of our service . We hope to be able to change your perception in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Honestly.

Posted May 23, 2017
The only thing that I would change is the music in the dicotec. Music they play was gear toward crazy music. There is not a mixture of different types of music is just more of that boom, boom and more boom for the whole week we were there. Please be aware that there are other nationally other than Canadian and American that like to dance.
Comment from Hotel Management
May 23, 2017 by Lizeth Arratia-Web Relations Manager , Hotel Management
Dear guest, Thank you for taking the time to share your review regarding your stay at Sandos Playacar Beach Resort. We appreciate your comments regarding the music at our disco. You can rest assured that they will be forwarded to our Entertainment Manager for his consideration. We hope to welcome you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Excellent place

Posted May 20, 2017
Took my wife for mothers day and 19th anniversary. Hotel stuff was excellent. Special thanks toMaria at front desk. She went above and beyond to make sure we have everything we need. We will definitely going back soon. Wish the have a more food selection for breakfast, lunch and Dinner. I understand it's all inclusive but they can use a better quality and selection.
Comment from Hotel Management
May 22, 2017 by Lizeth Arratia-Web Relations Manager , Hotel Management
Dear Dimitris, Thank you for choosing Sandos Playacar Beach Resort to spend your 19th anniversary . We are glad that you and your wife had an excellent time with us. We appreciate your recognition of Maria, be sure we will share with her your comments. It will be a pleasure to welcome you back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

good for families

Posted May 19, 2017
Pros: plenty of too eat, plenty of activities, everyday is a different theme with drink of the day.
Cons: smoking areas!!! there are a lot of families and children that do not need to smell cigarette smoke.
Location: Sandos playacar is a semi gated community of hotels. you do have to get a taxi or a take a long walk to the main road.
this is a great place for families, with plenty of activities. you don't even have to leave the hotel. the only thing i didn't like is there is smoking everywhere despite the numerous NO Smoking SIGNS!
Comment from Hotel Management
May 20, 2017 by Lizeth Arratia-Web Relations Manager , Hotel Management
Dear Kathy, I would like to deeply thank you for sharing your comments regarding your recent stay at Sandos Playacar Beach Resort. We are glad to see that all in all you had a pleasant stay with us, enjoying the different activities the hotel has to offer. We hope to welcome you back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2017
My girlfriend and I went for 5 days and the resort and staff exceeded our expectations. I would recommend this resort.
Comment from Hotel Management
May 6, 2017 by Lizeth Arratia, Hotel Management
Dear guest, I would like to thank you for taking the time to share your vacation experience. It is always gratifying to read that our staff exceeded our guests’ expectations and we are glad that you and your girlfriend enjoyed the service. We hope to see you again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Amazing family vacation!!!!!

Posted Apr 22, 2017
We had a wonderful vacation! We travelled with three children and the facilities, programs, food, staff, surroundings and beach were amazing. We mostly ate at the buffet because it was easier with the kids and always impressed with the variety and quality. Asian restaurant was just ok. Not sure about the other specialty restaurants. Mexican food at the buffet was super. Great kids programs. Very safe for children. Natural surroundings and the opportunities to see animals on the property was fun for the kids. Expedia rep very helpful. Will definitely go back!!!
Comment from Hotel Management
Apr 24, 2017 by Luis Ramirez - General Manager, Hotel Management
Dear guest, While extending you a warm regard, I would like to deeply and sincerely thank you for the nice review you have posted regarding your recent stay at Sandos Playacar Beach Resort. We are very happy to know that you and your family fully enjoyed our hotel and the services as well as the attention from our members. We thank you for your selection and preference and I assure you herewith that we will keep up the good work and will continue to improve our services as well as the state of our facilities. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Great service the staff is very dedicated.

Posted Apr 17, 2017
It was a great vacation the facilities are very nice and the staff was absolutely wonderful. Hector in the cafeteria was there for us all week with fresh coffee every morning.
Comment from Hotel Management
Apr 24, 2017 by Luis Ramirez - General Manager, Hotel Management
Dear guest, While extending you a warm regard, I would like to thank you for your selection and the time you have invested in sharing your review with us regarding your recent stay at Sandos Playacar Beach Resort. We are extremely happy to read your beautiful review in which you let us know that our hotel met your expectations, and that you had a fabulous stay with us and our staff did their best to pamper you and provide you with excellent service. We are glad to see that you fully enjoyed the attention from our members, especially Hector who is indeed one of our finest members. You can rest assured that we will keep up the good work and further improvements and addition of services to our hotel will be made. We hope to see you back at Sandos Playacar Beach Resort. Best regards.