Really Great and Not So Great
Posted Sep 9, 2016
There are some really wonderful things, The staff - super friendly and fun.
The Beach - Amazing
The Adult Areas - Well kept and what was promised, Adults Only
The Rooms - I loved our Suite over looking the pool, perfect!
Now there were a few areas that missed the mark.
The spa - not so relaxing after our 80 minute message, we had mani and pedi, and the salon room had a smoke alarm battery that was out, so all you heard for the hour and a half was chirp....chirp....chirp. We asked the spa manager to help, he rolled his eyes and said he would, but the chirp was not fixed until 3 days later. This was all over the resort by the way. General maintenance to replace batteries! Staff was annoyed as well. managers (4 of them) whom we spoke to did not seem to care too much, BUT three days later the chirping almost everywhere did stop, so someone did care in the end.
The food was ok. There were some items good and some not so good. I though maybe it was such a big place, the chef was overwhelmed. To my big surprise though, I think I learned why the food is just ok. Our last night we dressed up for the Gourmet Mex, supposed to be fine Mexican dining. Dinner was again just ok. But the worst thing ever was dessert. I ordered Churros, no churros. No problem, my guy and I were going to split the beautiful flan he ordered. We put our spoons in and CLUNK. Couldn't move them THE FLAN WAS FROZEN SOLID!! What a shame for our last dining at the resort. Frozen Flan in Mexico??
Comment from Hotel Management
Oct 2, 2016 by Joao Silva - Web Relations Manager, Hotel Management
We apologise for the inconvenients that you report on your review. We have, since your visit, take measures to avoid this situations to repeat itselves and we can only ask for you to give us another opportunity of hosting you at our hotel. We are sure we you will leave with a better and unforgetable impression of our hotel and service.