Ratings based on 462 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Sandos Playacar

Posted Sep 1, 2015
Location: I had an amazing experience with Aventuras Mayas "Tulum Xtreme." Our tour guide was Eliu, and he was fanastic.
I had an amazing time. All the staff were welcoming and helped out as much as possible. I loved staying in the Adults Only area, even though it was about an 8 minute walk from the beach. It was quiet, less busy, and had several perks. The food at all the evening restaurants was fantastic. The buffets weren't as good, but they did the trick.
3 out of 5
by A verified traveler

Posted Aug 30, 2015
Smelled musty. Almost too big. Adults only section far from the beach.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved our stay amazing staff worked so hard.

Posted Aug 8, 2015
We loved our stay the staff work very hard to make you comfortable. Definitely the restaurants menus need help everything tasted the same day after day meal after meal. Cupcake coffee shop was nice. I would definitely stay in the adult section it is beautiful quiet and a short walk through beautiful grounds to get to the beach. Security was very good at keeping kids out of the adult areas at the beach greatly appreciated
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Lovely beach get getaway

Posted Aug 2, 2015
This hotel has it all from morning until night there are activities for all interests. Thirds the beach side you have the families as well as the group activities while towards the back of the resort you have the adults only section with access to a quieter, more relaxed large swimming pool and swim up bar. The food is excellent at all restaurants; favorites were the Asiana and the Mexican restaurant. The service was excellent all the way; the people work hard everyday and greet you with a smile. Their attention to detail, kindness, and warmth is why I'll be returning next summer. Please feel free to tip! I also enjoyed a Shiatsu massage at their spa and highly recommend them. Fabulous, relaxing trip hands down!
4 out of 5
Recommended
for Everyone
by A verified traveler from OK

Great place to stay staff is excellent

Posted Jul 29, 2015
Stayed 7 days for honeymoon will go back again for sure nice resort comfortable beds I will say worth upgrading to jr suite it's cheap and way nicer nice beach great staff great drinks it's close to 5th Ave and other things to do you can also go to the other sandos resort it's a 15 min taxi ride and hang out there and it's all inclusive we will for sure be taking our kids back lots to do for them highly recommend this resort to anyone that's good ol down to earth people
1 out of 5
by A verified traveler from NY NY

Bad experience !!!

Posted Jul 25, 2015
Pros: Nothing at all.
Cons: First I would teach the stuff polite manors,second put more food variety and next keep hotel surrounding in quite, at least after 11.
Location: Canceled hotel after first night and move to different one where rest of vocation was in peace and happiness.
Beach very far, food terrible, the stuff rood and unprofessional.
4 out of 5
Recommended
for Everyone
by A verified traveler

Tiene una playa hermosa, de paraíso.

Posted Jul 23, 2015
Buen hotel, buen servicio, su playa está de lujo, me encanto. Pero podrían dar paquetes más económicos ptas quien viaja sólo
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Only I don't like the service on Italian restaurant in the night Really bad !!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice beach and location to playa del carmen center

Posted Jul 20, 2015
Needs improvements in food, golf cart transportation in the resort are low in peak hours. Need more golf carts. Wait 25 minutes to transport in peak Hours.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico D.F

Hotel bueno la alimentacion excelente

Posted Jul 19, 2015
Pros: La vista al mar
Cons: El translado dentro del hotel
Location: Cenotes xcaret
El unico problema es que se tarda mucho el carrito que lo translada dentro del hotel es totalmente insuficiente