Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
40% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
3.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by adi

Worst hotel without sleep and with cold water!@

Posted Jul 2, 2015 on Hotels
We're writing down this reviwe while we at this horrible hotel, trying to get some sleep after a busy day. we came for a honeymoon and informed the hotel about it and also we would like a quiet room. A few moments befote check in The lady in reception repeat and said today it will be quiet because the dance club next to us will be open just tommorow - What a terible nightmare, we try to move rooms but its so loud!! And all top of all No Hot Water in shower!!! we asked the ladies in the front desk that they won't charge us and we'll check out and move to a difrent hotel which we could actually Sleep! but they said No and add "Its never quiet in here!! So Beware if you want to sleep stay elswhere!!!
1 out of 5
by aed228

Unsafe Experience

Posted Feb 4, 2015 on Orbitz
Checked into the hotel, the staff knew no English, none whatsoever. The rooms were very clean however, our bathroom kept flooding and the door to our room was literally made of cardboard, very unsafe. I could have literally kicked the door in if I wanted to, made my mother and I feel very uneasy about sleeping there. Did not realize how close we were to Coco Bongo, apparently the most noisy club on the block. The party doesn't stop until about 7am then the crowed moves outside of the club, directly in front of Sasha hotel. Insulation is terrible, we could hear people sneezing, screaming, fighting, cops arrived, the whole bit. It was an awful experience. Ended up switching hotels after the first night.
5 out of 5
by Eric from USA

Pleasant surprise

Posted Nov 26, 2014 on Hotels
Booked this place on Hotels.com on the way to Playa. Somewhat small, but completely comfortable and well appointed room in an outstanding location within walking distance to all points of interest in Playa Del Carmen. All staff was courteous and helpful. Couldn't be more pleased. Stayed one night, then came back for 5 more. Will be back again.
4 out of 5
by Jose from Mexico

Buen lugar.

Posted Nov 23, 2014 on Hotels
Un lugar bien ubicado y limpio.
1 out of 5
by Uuuuuugggggg

Hotel under major renovations

Posted Oct 15, 2014 on CheapTickets
When I arrived they did not have the room I paid for, i picked a better room on this site and paid extra for the upgrade. When I checked in all they had was a basic room. They were also doing major renovations on the room next door. At 10am they started banging on the walls and it lasted all day. When I asked about it at the front desk, all they said was" yea it's going to be like that for several days"
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 7, 2014 on Hotels
3 out of 5
by A verified traveler

Posted Jan 15, 2014 on Hotels
No hot water!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2014 on Hotels
4 out of 5
by A verified traveler

cerca de la quinta avenida y lugares conveniente

Posted Jan 14, 2014
el servicio del personal es muy bueno. el hotel está recién remolcado. no tiene wifi. elevador ni conmutador. pero el hotel está perfecto si los planes son solo   llegar a dormir. si el plan es estar solo en playa del carmen busquense una mejor opción.
3 out of 5
by A verified traveler

loud pounding bass -- all night long

Posted Jan 2, 2014 on Hotels
room was comfortable except for the loud pounding bass beat ALL NIGHT LONG (or at least until 5 am) --