In one word: Perfect!
Posted Jan 30, 2017
Spend a romantic getaway weekend with my wife here and the hotel really exceeded all expectations. It's an adults-only resort that has absolutely everything we wished for. A warm Mediterranean-style facility with marvelous rooms. (we had the junior suite ocean side, which was just impeccable) Staff couldn't be more friendly and helpful. 5 restaurants to choose from as well as 24-hours room service, all offering great quality and wonderful experiences. Pool + pool bar are fantastic and they offer all sorts of awesome activities and special treatments. We also did one excursion trip to the nearby Tulum Maya ruins, which also included a snorkeling trip to a coral reef. Very nice!
Although it's an all-inclusive resort, there are some up-sell options that will be presented to you, but not in an aggressive or annoying way. It's easy to say no.
If there is one minor downside, it is that the beach (federal property, so no fault to the hotel) seemed to have been hit with some hurricanes, erosion or rising seawater levels over the last few years. It's still a nice, privately secluded hotel with great views (especially sun-rise is a thing of beauty), nice palm trees and jungle-style gazeboes, but it's just not as white and wide anymore as some of the older pictures may suggest.