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Reviews of Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 out of 5
Hyatt Zilara Riviera Maya Adults Only All Inclusive
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 330 reviews" "
Rating 8 - Good. 64 out of 330 reviews" "
Rating 6 - Okay. 25 out of 330 reviews" "
Rating 4 - Poor. 11 out of 330 reviews" "
Rating 2 - Terrible. 6 out of 330 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort. Very nice. Not too big or too small. We had a swim up room which was large and very nice. The pool area is excellent. The beach is wonderful. We walked about a mile or so up and down the beach from the Zilara. No other resort had a beach that even comes close to Zilara’s. Service, amenities, location, cleanliness were all excellent. Additional food options would be welcomed. The quality of food needs improvement.
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 18, 2024
Dear Rich,Thank you so much for your visit, and for sharing your review of our Hyatt Zilara Riviera Maya property. We are sorry to hear that we did not meet your expectations, and that your stay was not as rewarding as we had intended. I would like to express our sincerest apologies for any inconvenience you might have experienced.We've shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to provide the experience you deserve, in the future!

10/10 Excellent

Andrea Pena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 18, 2024
Dear Andrea,Thanks for your notes and for choosing our resort as your host, we are honored you've spend a great days with us, we hope to see you soon!

6/10 Okay

Debra Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth we were upgraded to an ocean view swim up pool room, which was nice. However, the food was disappointing and also the lack of tropical color, everything was green no flowers. Staff were very friendly and accommodating.
Stayed 7 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 18, 2024
Dear Debra,Thank you so much for your recent visit, and for sharing your review of our property. We are sorry to hear that we did not meet your expectations, and that your stay was not as rewarding as we had intended. I would like to express our sincerest apologies for any inconvenience you might have experienced.We've shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to provide the experience you deserve, in the future!

6/10 Okay

Kathleen Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 15, 2024
Dear Kathleen,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time
Stayed 7 nights in Mar 2024
Response from Brenda García | Social Media Manager on Apr 12, 2024
Dear Kieran,Thanks for your notes and for choosing our resort as your host, we hope to see you soon to create more memories together at your home far from home!

6/10 Okay

Ignacio, Nampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 11, 2024
Dear Ignacio,Thanks for your notes and for choosing our resort as your host, we hope to see you soon and create more memories at Hyatt Zilara Riviera Maya, your home far from home.

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 8, 2024
Dear Wanda, Thanks for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon and create more memories together! Please, let us know any further inquiry you may have, we remain at your service.

10/10 Excellent

Jason R, Oak Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this was an excellent place to stay! Did not enjoy the push to go to the sales pitch at another resort. We said no, and were still bothered about it. I understand it’s business, but if I want to spend money on a timeshare or wtvr, I can make that decision myself. I did not come here to get pitched business proposals, especially after traveling all day and just trying to get to our room Beautiful location, beach is super clean, nice facility. We found there were plenty of things to do. Food options were pretty good. The best thing about this resort was the staff. They treat you with such respect and they are very sincere. They really are hard-working and kind people.
Stayed 4 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 8, 2024
Dear Jason, Thank you for choosing our resort as your host to enjoy your recent stay. We're delighted to hear you had a wonderful getaway and enjoyed our facilities, friendly staff & delicious food. Rest assured that we will escalate the comment about time sharing with our supervisors. We appreciate your feedback regarding our incredible staff! We look forward to welcoming you back for another fantastic stay. Thank you for your visit, your time, and your preference.

8/10 Good

Orlando J Riega

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Brenda García | Social Media Manager on Apr 8, 2024
Dear Orlando,Thanks for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon and create more memories together! Please, let us know any further inquiry you may have, we remain at your service!

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time. The staff was wonderful! My pool area is great but many fountains weren’t working and the pool seemed overly dirty most days.
Stayed 5 nights in Mar 2024
Response from Brenda García | Social Media Manager on Apr 5, 2024
Dear Wendy,Thanks for your notes and for choosing Hyatt Zilara Riviera Maya as your host, your comments mean the world to us, please, be secure that we share your notes with our supervisors about the fountains that weren't working, we hope to see you soon to create more memories together!

10/10 Excellent

Jordyn Marina Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food here was incredible! Especially the sushi!
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Apr 3, 2024
Dear Jordyn Marina, Thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you have enjoyed our sushi restaurant and had a pleasant stay with us. We hope to welcome you back soon and create more unforgettable memories!

8/10 Good

Per

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and property. Only drawback was the lack of water pressure, at times there was no water at all for the shower.
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Apr 2, 2024
Dear Per,Thank you you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and you have enjoyed the services.We have shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to deliver the experience you deserve, in the future!

8/10 Good

America Manzanares

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención
Stayed 3 nights in Mar 2024
Response from Gladys / E-concierge on Apr 2, 2024
Estimada America Manzanares,Muchas gracias por haber elegido nuestro resort para disfrutar de sus vacaciones. Estamos más que felices de escuchar que disfruto al maximo de nuestro servicio. Esperamos recibirlos pronto y seguir creando recuerdos inolvidables.

10/10 Excellent

Sierra Alanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Would definitely go back. Upon arrival, the service was great and the staff super attentive. We were offered a free room upgrade for travelling as Expedia guests and treated to a special romantic dinner as well. It’s a small resort which makes it feel much more intimate. The resort has one big pool but we stayed on the beach the whole trip because of how beautiful it was. We didn’t eat much at the buffet but the restaurants were phenomenal! If you’re looking for a relaxing getaway and great service, stay here!
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Sierra Alanna, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay with us. We look forward to exceeding your expectations once again on your next visit. Sincerely,

10/10 Excellent

Roderick Ealton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Roderick Ealton, Thank you for staying here! Your feedback is very important to us.

6/10 Okay

Rory

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Rory, Thank you for choosing us as a destination. Your feedback is very important to us.Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 Star location and experience - Super Awesome Place I highly recommend. If somebody is to complain about this location than they will complain about everything. Great Staff Great Food Great Drinks Great Entertainment, Great Gym, Great Spa, Beach Was Excellent. No Complaints at all.
Stayed 6 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Robert, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and that you have enjoyed the beach, the staff, and our overall service. We hope to welcome you back soon and create more unforgettable memories.Best regards,

10/10 Excellent

Anna Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here. The staff was great from the very beginning. The food was also better than all all-inclusive hotels I’ve ever stayed in. The rooms were clean and updated. We loved our vacation here!
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Anna Marie, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay with us. We look forward to exceeding your expectations once again on your next visit. Sincerely,

10/10 Excellent

Cristian A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all inclusive resort! I’ll go again and bring friends
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Cristian A.We are happy to hear that you had a wonderful stay with us. We look forward to welcoming you back soon!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like trying to be upsold on a property. The last thing on our minds was purchasing a time share.
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 28, 2024
Dear Robert,Thank you for choosing us as a destination, we are honored about your comments. We will certainly take your recommendations into consideration as we strive to make improvements. Your review helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back soon with a better experience.

10/10 Excellent

Christopher J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect for the couple looking for a slow paced vacation. Very upscale accommodations absolutely beautiful property. Rooms are awesome. Beach was walkable and much nicer than the other ones we walked past. Plenty of food and beverage options.
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Christopher J, We would like to thank you for your kind review, we work hand in hand with extraordinary people to deliver great experiences for our guest.We hope to welcome you back soon!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great food options, Capri Italian restaurant was excellent! We had a tropical view swim up room, we had a wonderful view! Even though it was a smaller resort, everything was very convenient, and had a more personal feel. All the staff was very accommodating and pleasant! Would certainly return for a visit if the opportunity comes along!
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Nancy, •Thank you for choosing our resort as your host! We are delighted to hear you had an amazing experience with us, and appreciate your kind comments about staff, food, and restaurants. Thank you again for selecting our resort. We hope to welcome you back soon and create more unforgettable moments!

10/10 Excellent

Valerie Lee

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like Jorje (George) in the Italian Restaurant. He was always very nice and helpful.
Stayed 8 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Valerie Lee,Thank you so much for choosing Hyatt Zilara Riviera Maya! We're delighted to learn you enjoyed the great service at our Italian Restaurant. We sincerely appreciate your loyalty and look forward to welcoming you for many more memorable stays!

8/10 Good

Eldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. Joel was VERY GOOD! I hope all your staff are paid a living wage for their work! It was nice overall however more dining options would be better as after about 4 days the same ones get tiresome. One issue is that my wife is vegan, we had emailed ahead of time asking about what options would be available, but no one ever got back to us even after we followed up a second time. We had a few instances where a menu item at Lola Snacks was listed as vegan, but then it was served to her with real mayonnaise on it. She didn’t realize it was egg mayonnaise since there is a vegan mayo, and ate it and became quite sick for a few days. Another thing we noticed was that there was a Ceasar salad listed at Capri Grill as being vegetarian yet there’s anchovy paste listed in the ingredients. It left my wife, feeling a bit concerned about the food choices and lack of options and knowledge, and that she Was going to get sick again. Although the waiter didn’t seem to fully understand what vegan meant, he was very accommodating and did speak with the chef to ensure that my meal was vegan, which we really appreciated. My wife spent about three days overall with a very upset stomach, which unfortunately reduced her level of enjoyment. El Comodor provided some nice options for her, which she appreciated. The beach was by far the nicest on that stretch of properties. The sand was like powdered sugar, and felt amazing and the water was very clear.
Stayed 6 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Eldon,We appreciate your honest feedback and your 4-star review! Once again, thank you for choosing our resort for your anniversary trip. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience!

10/10 Excellent

Alma Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent and beautiful hotel
Stayed 6 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Alma Rosa, Thank so much for your kind review, We're delighted to learn you enjoyed the property. We hope to welcome you back soon and create more unforgettable memories!

10/10 Excellent

Brett Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and courteous. A la carte restaurants were amazing. Rooms were very nice. Entire resort was well maintained and very clean.
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Brett Adam,Thank you so much for your kind message, ! We're delighted to learn you enjoyed the great food, clean rooms, and friendly staff. We sincerely appreciate your loyalty and look forward to welcoming you for many more memorable stays!

10/10 Excellent

Ryan

Stayed 7 nights in Mar 2024
Response from Brenda García | Social Media Manager on Apr 15, 2024
Dear Ryan!Thanks for your notes and for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Gladys / E-concierge on Mar 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Thomas Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first experience in Mexico. The resort was great. Not sure I would even risk trying a different one. Not a large resort so not as many dining options but the benefit is not crowded. Always a table available at every restaurant but we did tend to start eating by 6/6:30. Quality of food, drinks, service and accommodations very good.
Stayed 7 nights in Feb 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Thomas Michael, Thank you for choosing our resort as your host! We are delighted to hear you had an amazing experience with us, and appreciate your kind comments about food and restaurants. Thank you again for selecting our resort. We hope to welcome you back soon and create more unforgettable moments!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms and the beach area. The staff were all fantastic! My only complaint was that I got tired of the food offerings at the end of my stay.
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Kevin, We're delighted to learn you enjoyed the rooms and beach area. We sincerely appreciate your loyalty and look forward to welcoming you for many more memorable stays!

8/10 Good

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and quiet stat at the Hyatt.
Stayed 5 nights in Feb 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Rosana,We are delighted to hear you had an amazing experience with us. We hope to welcome you back soon and create more unforgettable moments!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property! We will be back
Stayed 7 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Eric,We are delighted to hear you had an amazing experience with us. We hope to welcome you back soon and create more unforgettable moments!

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean resort with modern decor in every corner! The staff truly work so hard to ensure that every guest is looked after and has a positive experience from dining options, to drinks and responsiveness to requests for service to the room. Food was good; nothing to rave about and also no complaints. The sushi was delicious and a lovely experience! We loved the vibes at the pool!
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Samantha, Thanks for choosing Hyatt Zilara Riviera Maya as your host, we are honored about your comments, we work hand in hand with extraordinary people to deliver great experiences for our guest.

6/10 Okay

Julie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disappointed in our stay at Hyatt Zilara Riviera. We travel to Mexico twice a year. We’ve been doing this for over 10 years. We have stayed at the Hyatt Zilara in Cancun on multiple occasions and it has been wonderful. That’s why we decided to try this resort. It was subpar to every trip we’ve had previously including ones to other resorts. The service was scaled down. Many of the staff seems stressed because there wasn’t enough help. They responded to us in kind. The drinks were extremely weak with little to no high-end alcohol to select from. This is an upper end resort catering to adults only. To not have options in this area is unacceptable. The food was similar. Inconsistent and often disappointing. The facility and resort itself are lovely. Well maintained. The rooms are comfortable. Our room service was, very good. We had friends with us who had never been to Mexico. Wished we had taken them elsewhere for their first experience. This is a newly renovated and reopened resort. They need to do a lot of adjusting to bring it up to the brands reputation in my opinion, I would go elsewhere for now.
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear Julie, Thank you for choosing our resort for your stay and for taking the time to share your feedback. Your preference is appreciated, and we are grateful for your visit.While it is good to hear you enjoyed the beach, staff, and suites, we are sorry for any disappointment you experienced with the food and drinks. We will certainly take your comments into consideration as we strive to make improvements. Your input helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back in the future with a better experience.

10/10 Excellent

Gennadiy, Baltimore

Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Apr 4, 2024
Dear Gennadiy,Thank you for choosing us as a destination. Your feedback is very important to us.

8/10 Good

glenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested an ocean view room many month before our arrival. When we went to our room it was disappointing to find our view was looking on to a large rooftop space. There was not much to see of the ocean view. I had to take the tome to go all the way back to check in and request another room. The room that was offered to us overlooked the pool and a little view of the ocean. However It was a nice room and we enjoyed it it. The staff was very gracious and friendly. Drinks from the different bars were extremely weak. Extremely disappointed in the Social Mixology lounge. The bartenders seemed very inexperienced and it had no top shelf liqueur like one would expect from a high end hotel lounge bar. My friend was pored a martini in a small wine glass, with no olives! We enjoyed our stay, especially the Fiesta night. This location should try to match the high quality of the other location Hyatt Zilara Cancun.
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Dear glenda,Thank you for choosing our resort for your stay and for taking the time to share your feedback. Your preference is appreciated, and we are grateful for your visit.While it is good to hear you enjoyed the staff and suite, at the same time, we are sorry for any disappointment you experienced with our service. We will certainly take your comments into consideration as we strive to make improvements. Your input helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back in the future with a better experience.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort and easy to get around the property. We had ocean view king room. Small balcony. Nowhere to sit in room except the bed. No little table or couch in the room. Food was decent. Wasn’t the best and wasn’t worth what they are charging to go. We liked when it was Secrets Capri better.
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Christopher, Thank you for choosing us as a destination, we are grateful for your visit. We will certainly take your comments into consideration as we strive to make improvements. Your input helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back in the future with a better experience.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, excellent service by staff and good update of the hotel. Dining options are limited but food was fresh and we had no gastro issues. All in all a pleasant experience.
Stayed 14 nights in Feb 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear David,We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and have enjoyed the beach, the staff, and our overall service. We hope to welcome you back soon and provide more unforgettable memories.

10/10 Excellent

Cesar Ramirez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff and service
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Cesar Ramirez, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and that you have enjoyed our services to the fullest. We hope to welcome you back soon and create more unforgettable memories.

10/10 Excellent

Alyssa

Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Alyssa,Thank you for choosing us as a destination. Your feedback is very important to us.Sincerely,

2/10 Terrible

Jagjeet

Disliked: Cleanliness, staff & service, property conditions & facilities
Property
Stayed 3 nights in Mar 2024
Response from Gladys / E-concierge on Mar 26, 2024
Thank you for staying here! Your feedback is very important to us.

8/10 Good

Isabella

Stayed 7 nights in Mar 2024
Response from Gladys / E-concierge on Apr 1, 2024
Dear Isabella, Thank you for staying here! Your feedback is very important to us.Sincerely,

10/10 Excellent

Nadezda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel has the best employees. I thank each and everyone for their work!!!
Stayed 7 nights in Mar 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Nadezda, Fist of all, thank you for choosing Hyatt Zilara Riviera Maya as your host. We are thrilled to hear you had a pleasant stay and that you have enjoyed our services to the fullest. We hope to welcome you back soon and create more unforgettable memories.

10/10 Excellent

Biljana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property,very clean, friendly staff
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Biljana, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are thrilled to hear you had a pleasant stay and that you have enjoyed our property and friendly staff to the fullest. We hope to welcome you back soon and create more unforgettable memories.

10/10 Excellent

Monique, calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re just leaving today and so sad to go! This property is beautiful, the staff are so incredibly nice and the food/drink options are 10/10. I was worried when booking that we would be a bit bored with this being a smaller resort but it was perfect. There’s quite a few different dinner options and our favourite was the sushi which you have to book in advance. The beach had some seaweed but they did a great job keeping it clean. The rooms are beautifully decorated and our tropical view room had a partial ocean view which we loved. Thank you to all the staff at this resort who went above and beyond to make our stay special! I would choose Hyatt All Inclusive over a Secrets Resort any day.
Stayed 6 nights in Mar 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Monique, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are thrilled to hear you had a pleasant stay and that you have enjoyed our food and beverages service, specially the Asian restauran. We would be honored to welcome you back for another unforgettable vacation in the future.

10/10 Excellent

Lisa M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Gladys / E-concierge on Mar 26, 2024
Thank you for staying here! Your feedback is very important to us.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place extremely friendly staff perfect place for vacation. More umbrellas on the beach could be nice,
Stayed 10 nights in Feb 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Maria, Thank you for choosing Hyatt Zilara Riviera Maya as your host, we are honored about your comments, we work hand in hand with extraordinary people to deliver great experiences for our guest. We will gladly take recommendations into consideration as we strive to make improvements. We hope to welcome you back soon and create more unforgettable memories.

8/10 Good

Nathifa, New Rochelle

Traveled with group
Liked: Property conditions & facilities
Nice property. Renovated. Staff customer service is not always consistent. Especially for check in staff. Food was surprisingly decent for a all Inclusive. They put the time in to have some variety and healthy options on the menus. Many rooms noisy as with the open concept you can hear everything on the lobby all day and night
Stayed 3 nights in Feb 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Nathifa, Thank you so much for your comments and feedback. We will certainly take your recommendations into consideration as we strive to make improvements. We hope to welcome you back soon and create more unforgettable memories.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the property was so well kept. The beach was cleaned every morning and by far had the best sand and waterfront compared to other nearby resorts. Rooms were spacious, beds were comfortable, and mini fridge was always replenished. Food was great for a smaller resort, and the service was absolutely amazing. All staff went out of their way to make us happy. We will definitely be back!
Stayed 8 nights in Feb 2024
Response from Gladys / E-concierge on Mar 27, 2024
Dear Nicole, We are delighted to hear you had an amazing experience with us. We hope to welcome you back soon and create more unforgettable moments!