Ratings based on 1,325 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from ny
Amazing hotel, great staff and foodPosted Nov 22, 2015
The beach was disappointing but other than that everything was 5 star!
for Everyoneby A verified traveler
Posted Nov 22, 2015
Pros: Nice, close to the beach, small, good service.
Second time at this resort, like services, BEST CAPPUCCINO in cafe launch
for Couplesby A verified traveler from Hertfordshire
Lovely hotel, lovely stay!!Posted Nov 12, 2015
Pros: The reason we picked this hotel was because it was smaller then a lot of hotels in Mexico.
Cons: The beach was smaller then we had expected and although the sand is to die for we were a little disappointed, but not enough to stop us returning.
Location: There are lots of trips to take and the town of Playa del Carmen is close by for shopping etc .
We had a lovely time at this hotel. Very relaxing with everything you could possibly want just waiting for you to have, eat, drink or do. Nothing was too much trouble for the lovely staff, who we all very friendly and willing to please. There was entertainment day and night, but if that's not your thing you could easily find somewhere quiet to just chill out and relax. Food and drink were available day and night even in your room with the minibar and room service all included and available 24/7. The only thing you had to pay extra for was any spa treatments you might require. I can't comment on them as we didn't use the spa, but I'm sure it would have been a wonderful experience had we decided to do so. We really did have a lovely time at Secrets Capri Riviera Cancun.
for Everyoneby A verified traveler
Great resort friendly staffPosted Nov 10, 2015
We had a great time at secrets Capri. The staff was very friendly, the bartenders were amazing and the entertainment staff was phenomenal!!! I would highly recommend this resort to anyone looking for a holiday. We had a small problem with a meal and the manager came and told us we would recieve a special dinner for our party of six the next night. He did not dissapoint. Augustine and Fernando went far abouve and beyond anything we expected!!! Thank you. We will return!!!
for Everyoneby A verified traveler from canada
Small but nice resortPosted Nov 9, 2015
Enjoyed our stay but wasn't happy about the golf fees. Was. Dry expensive considering golf fees were included. Spent $$ to travel with our clubs and only golfed once. Ecauss it was well over 300$ 😞
for Everyoneby A verified traveler from south surrey, bc
Great hotel and size!Posted Nov 7, 2015
Loved the size, great a la cattle especially Italian! Loved swim up bar! Excellent staff!
for Everyoneby A verified traveler from M.
Bonito hotel cerca de playa del CarmenPosted Nov 7, 2015
Excelente servicio y atencion del personal. Rica comida aunque deberian tener mas variedad Como en otros hoteles de la cadena
for Everyoneby A verified traveler from Philadelphia
Girlfriend GetawayPosted Nov 6, 2015
Pros: Hotel staff Lunch and dinner options. Especially the Hibachi for dinner.
Location: We didn't stray off of the resort. Lots of options to keep you busy all day that you really didnt need to go anywhere else.
Hotel Capri was everything and more. Hotel staff was excellent, especially the Event Team. We loved all of them. Yoshi, Ben, Daniel, Elizabeth, Alex and Hector were the best!!!! They were really engaging with the people with lots of activities. There were many food options for all meals. Pool and swim up bar were great too. I would recommend this hotel to friends and family.
for Everyoneby A verified traveler from cape may, nj
Amazing hotel beachfrontPosted Oct 24, 2015
Clean, fun, great food, endless activities, and awesome staff. Juan riviera waiter, Charlie, Moises, Elizabeth, and Ricardo made our experience awesome! Great honeymoon!!
for Couplesby A verified traveler from MD
Had a great time!Posted Oct 20, 2015
Pros: The staff was so nice and worked very hard.
Location: There are TONS of activities to book off the resort.
I will start by saying that this was my and my husband's first time at an all-inclusive resort, so I don't have anything to compare it to. We had a great time. Everything was clean and well cared for. The staff is so nice- servers, bartenders, housekeeping, everyone. Everyone there works VERY hard to keep the guests happy. The entertainment staff was great- Hector, Benjamin, and Elizabeth were the ones we saw the most. Very fun and energetic, but not pushy. There were activities going on all day and most of the night. The food was great, drinks were plentiful. The main bartender at the pool bar (Juan I believe) is pretty amazing- he has a LOT of orders coming at him non-stop, and he just keeps them coming. We found the pool to be not at all crowded, although you don't want to wait TOO long to claim your chairs. There are spots on the beach, although it's not that big. We stayed at the pool. We would love to return!