Ratings based on 1,297 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Arizona
Great Place to stay!!!Posted Aug 26, 2015
Pros: Great food and drinks, used the 24 hour room service two times
Location: We took the Adventures Catamaran snorkel and paddle board it was great fun
I'm Very impressed, not dissatisfied in any way with the room, food, drinks or entertainment.
for Everyoneby A verified traveler
Superbe hotel en particulier pour les couples.Posted Aug 24, 2015
Pros: Services, qualite des chambres, repas... Personnel (yoshiro, Daniel, Héctor...) tres sympa.
Cons: Peut etre des animations un peu plus variees...
Location: Chichen-Itzá, Xcaret, Tulum...
Tout est pensé pour que l'experience soit excellente, avec des services disponibles quasiment 24 heures sur 24. Nous avons en particulier beaucoup apprecie les excursions (temples maya...), meme si un supplement est a prevoir.
for Everyoneby A verified traveler
Fantastic Staff and Secluded ResortPosted Aug 22, 2015
Pros: The staff was the best part of the hotel!
Location: We did a wonderful catamaran trip through BD Travel and they picked us up right at the resort and took care of everything the whole day!
From the moment we arrived, the staff was wonderful and attentive. We had a fabulous time and the resort feels very secluded and comfortable.
for Everyoneby A verified traveler from SB, California
Relaxing all inclusive great hotelPosted Aug 21, 2015
We booked secrets Capri based on recommendation from friends. It was a great experience. The Spa is wonderfully relaxing. The staff is super friendly and accommodating. Food is fresh and the rooms are super clean.
for Everyoneby A verified traveler from Close to Ft. Worth, Tx.
Great ProximityPosted Aug 20, 2015
Pros: There is a 'business center, so you can use their computers. The size.. hotel is not too large! The buildings were painted a beautiful gold color.
Cons: The drinks seemed "watered down," - could be improved! AC could be cooler in the room at night. Very nice during the day, but warmer at night.
Location: I never leave the property, so I don't know.
Very relaxing and pleasant! I like to lay by the pool .. read all day .. watch the people ... eat and drink! Great place to do all of this! The scenery is beautiful! Palm trees ... love the architecture and the bright gold painting of the buildings. My favorite was the breakfast every morning. Lots of choices!
for Everyoneby A verified traveler from Massachusetts
Excellent VacationPosted Aug 18, 2015
Cons: More floats for the pool area. Eliminating the up sell of Secrets Maroma upon arrival.
Location: I did not leave the resort. I was happy to stay right there - enough to do and super relaxing which is exactly what I wanted on this vacation.
My second time returning to Secrets Capri and was happy to return. I had such a great time five years ago and had high expectations - they did not disappoint. The hotel staff is super courteous and always available to serve and assist. I had a personal concierge who checked in with me daily to make sure all was well. The restaurants had great food, well prepared and a large variety. Besides the restaurants, pool side food/drink service, 24 room service available. Abundance of food. One of my fav spots is their fairly new Coco cafe. Great coffee and snacks all day/night long. A great addition to the resort. I did use the spa facilities and again - beautiful/clean and pure serenity. The 80 minute message was pure indulgence. The staff was so helpful in putting together a spa package for me - guiding me on what services I would need and best time to visit the spa due to sun exposure etc. I also want to applaud the entertainment provided. Unlike the first time I was there, this week was packed with a ton of entertainment from the tenor group II Divo to a "cirque due soleil" type act and a vast array of singers, musicians throughout the resort, day and night. It was wonderful. Room - I had written ahead of time to request the same room area as I previously stayed. I couldn't remember the room number and to my suprise they accomodated me to almost the exact room. The room is clean and beautifully decorated. Housekeeping maintains the room several times a day. Overall a 5 star visit
for Everyoneby A verified traveler
Nice hotel, clean, but no beachPosted Aug 13, 2015
Hotel is really clean, bed is really clean and comfortable, all the staffs are nice and professional, a lot of restaurant option don't have to wait long. we enjoyed every moment at the hotel, beach is really small.
by A verified traveler from Las Vegas, NV
Nice comfortable small hotel along the beach.Posted Aug 13, 2015
Cons: glass door to toilet in rooms-no privacy, second day after pool got locked out of room, door lock died and had to walk twice to front desk and then wait for someone to change the battery so we could get in our room. From pool to room it took 1 hour to finally get inside our room. Lots of seaweed on the beach which isn't enjoyable to go in the water. Upon checking out got charged for a $27 U.S. Dollar movie for something I didn't watch. Pros: cute bed in room, hitmitsu Japanese restaurant was delicious both teppan and regular seating -best restaurant in the hotel, desires bar had a big version of jenga and other fun games to play while you're drinking. Adult only hotel.
for Everyoneby A verified traveler from Ne
Nice hotel but small beach.Posted Aug 12, 2015
Pros: Great service and entertainment
Cons: More pool bar tenders, 99% of the time there was only one so pool drinks were slower than other bars. Larger beach (deeper)
Location: Small beach and a lot of sea weed and brown water currently. Fresh water lagoon a 10 minute walk north which is beautiful. Plenty excursions close.
Good experience, small beach. Awesome entertainment staff and Citlali @ coffee bar was also excellent!! Great daily and night time entertainment. Pool bar is great but could use more staff, usually one guy working so hard on his own but did great. It did make drink service slower than the other bars. Beach and water were disappointing, mostly due to Mother Nature which you cannot help but if the beach was larger we would have used it more. There is a great fresh water lagoon that we and many would walk to close by which was beautiful. Service was great, food came quickly, bar service and room service all good and prompt. Only disappointment was DJ @ desires who would not take my husbands song request but minutes later took them from a bunch of girls. All the other entertainment staff was awesome...Hector, Edwardo (Sexy Chocolate) and Anlaise (?sp) and again the lovely coffee girl Citlali!!
for Couplesby A verified traveler from New York, New York
Nice Place, EntertainingPosted Aug 10, 2015
Pros: Smaller, good food. Good entertainment.
Cons: Spa needs to be refinished, don't try to sell me upgrades, packages etc!
This is a great resort overall, the staff is good and the food is good. There is a serious seaweed problem in the whole Caribbean right now so the beaches are all pretty awful! If you're going to this area for the clear water you need to reconsider or wait till this all clears up..they will tell you it "just happened" but it has been going on a long time and will continue for a while. That being said this resort did more then most to clean it up, so that was appreciated. This problem caused the pool to be crowed and the pool here is not the best, the spa is a joke and is literally brown..very gross looking! the staff also is aggressive is trying to sell spa packages and getting you to visit their other properties..don't do the visit but I heard the spa was pretty amazing