Ratings based on 1,815 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from 150 Mile House, BC, Canada

Amazing Adult Get Away

Posted Feb 3, 2016
Pros: It was so clean and smelled amazing, staff was always so happy and pleasant when you dealt with them.
Cons: The Beach, but it is hard to improve mother nature.
Location: Swim with the Sea turtles and spent a day shopping in Play del Carmen.
The most relaxing trip ever!!! Service was Outstanding!
5 out of 5
Recommended
for Couples
by A verified traveler from Virginia

High quality all-inclusive

Posted Jan 25, 2016
Pros: Food, drinks, and service - all great.
Cons: Golf is "included" but costs about $100 per round to play (cart fees and transportation). Not really a "golf resort".
We just returned and had a great trip. The food, drinks, and service provided by the resort were all top-notch. The resort is small, so the focus is on quality rather than quantity.
Comment from Hotel Management
Jan 29, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear Beth, Thank you very much for selecting our resort on your recent vacation to our destination. We are glad to read you enjoyed the facilities and services of our resort. Please note that the resort offers one complimentary green fee per person per day however, there are incidentals guest is responsible for. It would be our pleasure to welcome you back again, in the near future. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Posted Jan 19, 2016
Pros: The Oceana Restaurant
Cons: The beach was very narrow
Location: Long trips for things to do.
The hotel was great, our only negative was that the beach was very narrow.
Comment from Hotel Management
Jan 25, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear guest, Thank you for your visit and for sharing your experience with us through Expedia. We are glad to read you had a pleasant vacation, and you enjoyed the gourmet offer of the resort. We hope to welcome you back again soon in the near future. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
4 out of 5
by A verified traveler

Not a good beach.

Posted Jan 18, 2016
Good food and drinks. Far from shopping area. Expensive taxi rides.
Comment from Hotel Management
Jan 25, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear guest. Thank you for your review on Expedia. We are surprised that you did not enjoy the location of the resort, that offers easy access to the most popular activities and interesting spots in the nearby areas, as well as Playa del Carmen Town and the Cancun International Airport. Hopefully, you will give us a renew opportunity to earn back your trust in a future visit to our destination. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Great small resort

Posted Dec 31, 2015
The staff here is wonderful! Very friendly and ready to help you with any request! Entertainment team makes the pool area very fun! The Italian and Japanese restaurants are very good!
Comment from Hotel Management
Jan 17, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for selecting Secrets Capri Riviera Cancun on your recent visit to our destination, and for taking the time to rate your experience. It is a pleasure to read you enjoyed the service from our staff and the activities by the Entertainment team. It would be an honor to welcome you back soon at this, your home in the Mexican Caribbean. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Not the Typical Cancun Mega-Resort

Posted Dec 30, 2015
This was the fifth time for my wife and I in the Mexican Riviera. Although large (close to 300 rooms) Secrets has a much smaller feel and personal atmosphere than the other resorts we have stayed at. We did not need a reservation for dinner any of the eight nights we were there. Great staff and service.
Comment from Hotel Management
Jan 17, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear Aaron, We would like to thank you for selecting Secrets Capri Riviera Cancun on your recent stay at our destination. We are delighted to read you truly enjoyed the general ambiance of the resort and the attentive service from our staff. Hopefully, we have the honor to welcome you again sometime soon. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario canada

Very nice small hotel... No beach

Posted Dec 30, 2015
Pros: We liked the reception, restaurants and gathering/sitting area was all enclosed with windows.
Cons: Pool and jacuzzi could both be a tad warmer. Our bed was a bit soft
Adult only resort, staff very friendly, well maintained. Bartenders for the most part mixed good drinks but they could improve. No issues with the food, only one restautant needed reservations. Plenty of chairs by the pool as resort never appear to be at capacity. Pool water could be a bit warmer. You'd think they put the days end ice in it.
Comment from Hotel Management
Jan 17, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear Richard, On behalf of the staff and management of Secrets Capri Riviera Cancun, we would like to thank you for your preference, and for sharing your opinion with us. We are glad to read you enjoyed your vacation at our resort, especially the gourmet restaurants available at our property. Again, thank you for your feedback. We would be honored to welcome you back soon. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
5 out of 5
Recommended
for Families
by A verified traveler from Naples, FL

Xmas visit with family.

Posted Dec 29, 2015
Pros: We were surprized to find out it was 13 years old. The upkeep is fantastic.
Cons: Earlier shows would be nice for us old people.
Location: We enjoyed the resort and did not need to do things nearby.
We enjoyed not having bracelets, signing up for restaurants(except 1) and having access to as many beach towels we needed. The personnel were pleasant and very helpful.
Comment from Hotel Management
Jan 16, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear Raymond, Thank you for selecting our resort on your recent holiday vacation, and for sharing your opinion with us through this mean. It is a true delight to read your lovely feedback in regards our services and facilities. Hopefully, we will welcome you again in the near future. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Perfect for couples who want to relax

Posted Dec 26, 2015
Pros: Secrets Capri is very clean and quiet. The food is excellent and the staff friendly.
Cons: Perfect for a 4.5 star resort.
Location: No clue. We stayed on premises all three times we have stayed here.
My wife and I stayed at Secrets Capri between 12-19-15 and 12-24-15. The resort is as advertised. The facilities are beautiful and immaculate. The staff, from check in to check out, are helpful and friendly. The food is fantastic particularly the Japanese restaurant. The pool area is designed with half quiet and relaxed, and the other half more lively with activities. The beach is pretty much washed away with maybe 20 feet still above sea level; Enough for about 10 umbrellas. The ocean is not appealing to swim in, but the view is beautiful, and the pools more than make up for it. Highly recommend for couples looking to spend a little quiet time together.
Comment from Hotel Management
Jan 19, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear Marc, Thank you for selecting our resort on your recent vacation to our destination, and for rating your experience on Expedia.com It is a pleasure to read you had a remarkable vacation, and that we were able to impress you with our services and facilities. We hope to welcome you back again, in the near future. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Secrets Capri is incredible!

Posted Dec 25, 2015
Secrets Capri is absolutely amazing. We stayed for 5 nights for our honeymoon, and from arrival to departure, my husband and I felt like kings and queens. All the staff is so friendly and helpful and speaks very good English. Roberto at the front desk always said hello and remembered our names whenever we would walk by, and was so helpful whenever we needed anything, which was usually late at night. Francisco was our waiter for a special cirque du solei event they had by the pool and a few other times when we went to the buffet and the hibachi restaurant. He worked very hard to make sure we wanted for nothing and was always smiling, and very nice. He is for sure the best waiter!! The food Everywhere is amazing, our favorite was Oceana which is mostly seafood. The fried calamari is to die for! We also made reservations for the hibachi restaurant and that was incredible as well, Israel was our cook and made jokes with us the whole time and was very polite. The other restaurants were fantastic also. we ordered room service a lot and the chicken quesadillas And french toast are the best ive ever had. The pool and swim up bar are so fun, and always had events going on. We loved that the beach was 15 feet from the pool entrance. The view from our room was amazing, we had the top floor and could look over the pool and see the ocean. Everything about this amazing hotel was so great and so beautiful, we will definitely be coming back!!
Comment from Hotel Management
Jan 15, 2016 by eConcierge & Social Media Coordinator, Hotel Management
Dear Mrs. Parks, Thank you for selecting our resort as your honeymoon destination, and for sharing such a candid review about your experience with us. We are delighted to read you had a most pleasant vacation, and that you truly enjoyed the service from our attentive staff. We are confident that Roberto, Francisco, Israel will be glad to know they contributed to a fantastic stay. It would be our pleasure to welcome you back soon, at this your home in the Mexican Caribbean. Warm regards, Ricardo Cruz eConcierge & Social Media Coordinator Secrets Capri Riviera Cancun