Excellent hotel with a beautiful beach .
Posted Dec 6, 2016 on Orbitz
My wife and I booked the Secrects Maroma hotel to celebrate my birthday. When we arrived at the hotel I knew we made the right choice. The staff greeted us with a cool wash cloth and a tasty punch drink. We were directed to the front desk to check in and it was very easy and smooth. The front desk are actually individual front desks with seating for the guests.
The front desk clerk was very nice, gracious and informative. When we arrived at our room, which was the junior suite ocean view, we were very impressed with how nice the room was appointed . We were on the fourth floor, so the view of the resort was very nice. Also the room doesn't have those annoying plastic do not disturb/privacy signs. Instead there is a red light switch when activated inside the room also is red outside the room which indicates privacy to the housekeeping staff. Additionally our room was very close to most of the main restaurants, activities and nightly entertainment. I've stayed in many 4 and 5 star resorts in the Caribbean and the staff at this resort were superb. Everyone was so friendly and gracious. When you would see a staff member they also smiled and would say hello(hola) in Spanish . The staff always were so helpful with any needs you might have. And this friendly gracious attitude did not only represent only the front desk staff, but everyone . From the; individual building
concierge, restaurant severs, activities, entertainment, pool and beach attendees and housekeepers.
Comment from Hotel Management
Dec 17, 2016 by Alfredo Montaño, Hotel Management
Thank you for sharing your valuable review of your recent stay at Secrets Maroma Beach Riviera Cancun.
We are delighted to learn you found the beauty of our resort to be outstanding and that your experience was the best you've had so far.
We are looking forward to welcome you back again in the near future.