Ratings based on 1,101 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Ecuador

Everything was perfect!

Posted Aug 24, 2016
Highly recommended! Food was OK - confort of the hotle - great - staff was fantastic - only thing i would add - is MUSIC IN THE SOCIAL AREAS - we has a small speaker which helped - but i would add music in the beach and pool areas -
5 out of 5
by A verified traveler from Buffalo,NY

Adult only vacation

Posted Aug 21, 2016
Pros: The staff! Food, accommodations and the beach were awesome as well.
Cons: I had a semi-medical emergency and the staff didn't speak much English. The on-call Dr was expensive!
Location: You're definitely not walking anywhere off this resort! You will definitely need a taxi. No close to Cancun but not close to Playa del Carmen either.
My Husband and I spent one week at this resort, and it was amazing! The food was incredible and the staff was so accommodating. The beach is stunning and the hotel property is very well taken care of. This would have been a perfect vacation if 1) I didn't get sun poisoning and 2) The resort was so secluded Absolutely loved our stay and would recommend this resort to anyone looking for a quiet and romantic tropical vacation.
5 out of 5
by A verified traveler from San Francisco

Dreamy Resort

Posted Aug 7, 2016
Pros: The staff was very helpful and friendly. Loved the games and beach.
Cons: The food was hit or miss. The taco bar at the pool was always great!
Location: The resort was in a great location. 45mins away from Tulum and a short 15min cab ride to Playa del Carmen.
Absolutely loved this resort! I typically am not a vacationer that stays at a resort for days in a row without exploring the town outside of it. Not the case this trip. I loved the resort so much I spent the first 3 days just at the resort. The room was comfy, the food was great and I never wanted to leave the pool/beach. They also had mini golf, cornhole, horseshoes, pool and ping pong.
Comment from Hotel Management
Aug 18, 2016 by Alfredo Montaño, Hotel Management
We are very happy to know you had a wonderful time at Secrets Maroma Beach Riviera Cancun, and that you loved the comfort of your room, gourmet food, expansive pool and the outstanding service of our staff. We are looking forward to provide you with another round of wonderful memories!
5 out of 5
by A verified traveler

Posted Aug 6, 2016
The food was excellent. The staff went out of their way to provide great service. The pools and beach were amazing. Great for long walks and a pristine white sandy beach.
Comment from Hotel Management
Aug 18, 2016 by Alfredo Montaño, Hotel Management
Thank you for the 5 star rating! We are honored to know your stay was great and that you widely enjoyed our pools, breathtaking beach and gourmet dining options. We are looking forward to welcome you back again!
5 out of 5
by A verified traveler from idaho

Great hotel right on an amazing beach.

Posted Jul 23, 2016
Pros: Beach, pools, staff
Cons: Keep pools open longer
Location: Fairly close to airport, close to Playa
The beach is awesome, great drinks and good food. Service was excellent around the pools and beach. Extremely clean. I did a lot of research on all inclusive adults only resorts and this one exceeded my expectations!
Comment from Hotel Management
Jul 28, 2016 by Alfredo Montaño, Hotel Management
Thank you for the 5 star rating jnew! We are very happy to know you were highly satisfied with our resort, and that we widely exceeded your expectations. We are looking forward to welcome you back again in a near future!
4 out of 5
by A verified traveler from Austin, Tx.

Most beautiful beach in Mexico!

Posted Jul 20, 2016
My wife and I have made a vacation trip to Mexico every year for the last seven years. We always stay in 5 star resorts and Secrets Maroma Beach is right at the top. The beach was BEAUTIFUL and very well maintained. The food was good not great. We didn't experience it (we usually go to dinner around 7pm-7:30pm) but other people we met said wait times for the restaurants were long and service was a little slow. The nightly entertainment was good with a variety of shows. The lead "Nacho" for the entertainment team was awesome. He personally met every guest and remembered everybody's name. He was literally a huge part to the enjoyment of our trip. The entire experience was great and I would highly recommend this resort.
Comment from Hotel Management
Aug 3, 2016 by Alfredo Montaño, Hotel Management
Thank you for your compliments to our resort Secrets Maroma Beach Riviera Cancun. We are delighted to learn you had an unforgettable time, and that we widely exceeded your expectations. Rest assured your remarks will be shared with our management and appropiate measures will be taken. With this said, we are looking forward to have another opportunity to host you back again in a near future.
5 out of 5
by A verified traveler from Sugarloaf, PA

The best resort anywhere, ever!

Posted Jun 24, 2016
This was the best resort we ever stayed at. The service is spectacular, the beaches are beautiful, the facility is meticulous, the food diverse and delicious and the activities endless. This is a must do all inclusive for adult couples looking for some fun and romance. We will be returning next year!
Comment from Hotel Management
Jun 25, 2016 by Alfredo Montaño, Hotel Management
Dear Ammar, we are delighted to know you had a wonderful stay at Secrets Maroma Beach, and that you consider our resort to be the best you've ever stayed at. Rest assured we will share your recognition to our team, as they take pride in what they do. We are looking forward to welcome you back again in a near future. Warm regards.
5 out of 5
by A verified traveler

Luxury resort in paradise!

Posted May 20, 2016
Secrets Maroma is a fantastic resort! The thing that stands out is the service. I figured an all-inclusive resort would mean lines and delays. However, from the moment we arrived we had nothing but excellent service. There are well-staffed and each staff member has a great attitude. Even on the beach, there were servers walking around constantly to take your order. I went for my birthday and the staff took the time to decorate our room with balloons, a banner, and a piece of cake. It was such a nice surprise to come back to! The hotel's beach had white, powdery sand and clear blue water. The pools were clean and not over-crowded. The rooms were nice in size and well-kept. The only flaw (if I had to be picky) is that the food is hit or miss. For example, we didn't like 4 of the 6 dishes ordered at the asian restaurant (not the hibachi experience). The italian restaurant was better but I would give our dishes a B, only one dish (the mushroom risotto) was outstanding. The bar food was also pretty average. I would say that the best meal each day was the brunch buffet. Don't miss it!
Comment from Hotel Management
May 31, 2016 by Alfredo Montaño, Hotel Management
Dear guest, Thank you for sharing your review about your recent experience at our resort Secrets Maroma Beach. We are very happy to know your experience was beyond your expectations, and that you were impressed by the quality of our services, specially our gourmet restaurants, expansive pool and the attentiveness of our staff. Rest assured your comments will be passed on to them, they will be glad to know their efforts are being recognized! We are looking forward to host you back again at Secrets Maroma Beach, please do not hesitate to contact us for further assitance. Kind regards. Social Media Coordinator
4 out of 5
by A verified traveler from H. Dallas

Great location and food

Posted May 17, 2016
Great beach, hotel rooms and facilities, staff was great as well. Only problem with my stay was every request that we made ahead of time with the hotel was lost, we went with a group that had 5 rooms and we couldn't get rooms together, also we had birthdays and a anniversary to celebrate and they did poorly here.
Comment from Hotel Management
Jun 3, 2016 by Alfredo Montaño, Hotel Management
Dear Pat, We would like to thank you for sharing your overview about your recent stay at our resort Secrets Maroma Beach. We are glad to know your overall experience at our resort was satisfactoy and that you enjoyed your stay. On the other hand we would like to offer our sincere apologies for the inconveniences you experienced, rest assured your comments have been passed to management and we will work in our opportunity areas. It is important to mention that room location is subject to availability and is not guaranteed, at Secrets Maroma we are working to provide our guests with a remarkable stay. We appreciate your understandment on this matter. We are sincerely looking forward to have the opportunity to pamper you again at our resort. Sincerely Social Media Coordinator
5 out of 5
by A verified traveler from East Coast

Relaxation at it's finest!

Posted May 13, 2016 on Orbitz
Pros: Beautiful beaches, lovely and helpful staff, comfortable rooms, all-inclusive means no decisions, just focus on relaxing.
Cons: The only thing we could think of to improve is that the beer could have been colder.
Location: Great locations, only 30 minutes from the airport. Beautiful beach/property surrounded by undeveloped land means more privacy.
We were at Secrets for 5 nights, 4 full days and enjoyed every minute! Wish we could have stayed longer.
Comment from Hotel Management
May 31, 2016 by Alfredo Montaño, Hotel Management
Dear Valerie, Thank you for your kind words about your recent stay at Secrets Maroma Beach. We are delighted to know you had an amazing time at our resort and that you were impressed by the quality of our services. We are constantly working to provide our guests with a truly unique experience, typical of our resort and brand. All in all thank you and we are looking forward to host you back at our little piece of heaven on earth. Sincerely Social Media