A little piece of Heaven on Earth!
Posted Nov 8, 2016
We could not have been happier with this resort, our room, and our overall stay here. The bed was one of the most comfortable hotel beds we've ever had. The room is clean and beautiful, with an amazing tub and spacious shower stall. Our maid service was very thorough and prompt. The other staff throughout the hotel were all so friendly, all the time. We'd never gone to an all-inclusive before and the experience was spectacular! Someone was always there with a smile ready to provide us whatever we needed or wanted. We enjoyed all the restaurants - a lot of delicious food! Oh, and the beach and pool were heavenly! We spent hours relaxing In the sun and loved having drink service at our beck and call. There were plenty of activities going on if you felt like doing something else. The entertainment team was a lot of fun!
The only complaint I had was with check in. We were exhausted from a long 8 hrs of travel and after they did the usual register info, gave us our room key and overview of the hotel, we met with another nice young man who was 'inviting' us to schedule a preview tour of their extras like the preferred club so we might consider their frequent users reward program. It look a long time and we weren't interested but they don't like to hear no. I was tired and frustrated by the time we got to the room. I wish we would have been forewarned of that. But the rest of the stay was truly incredible and I wish we could have stayed longer!
Comment from Hotel Management
Nov 22, 2016 by Alfredo Montaño, Hotel Management
Thank you for sharing your recent experience of your stay at our resort Secrets Maroma Beach.
We are delighted to know you had a very relaxing holiday, and that our staff went out of their way to pamper and spoil you.
It is always a pleasure to provide our valuable guests with a memorable experience, as we are always striving to create wonderful memories that will last for a long time.
We are certainly looking forward to welcome you back again in a future occasion, please do not hesitate to contact me prior your visit.