Ratings based on 1,096 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from idaho

Great hotel right on an amazing beach.

Posted Jul 23, 2016
Pros: Beach, pools, staff
Cons: Keep pools open longer
Location: Fairly close to airport, close to Playa
The beach is awesome, great drinks and good food. Service was excellent around the pools and beach. Extremely clean. I did a lot of research on all inclusive adults only resorts and this one exceeded my expectations!
4 out of 5
by A verified traveler from Austin, Tx.

Most beautiful beach in Mexico!

Posted Jul 20, 2016
My wife and I have made a vacation trip to Mexico every year for the last seven years. We always stay in 5 star resorts and Secrets Maroma Beach is right at the top. The beach was BEAUTIFUL and very well maintained. The food was good not great. We didn't experience it (we usually go to dinner around 7pm-7:30pm) but other people we met said wait times for the restaurants were long and service was a little slow. The nightly entertainment was good with a variety of shows. The lead "Nacho" for the entertainment team was awesome. He personally met every guest and remembered everybody's name. He was literally a huge part to the enjoyment of our trip. The entire experience was great and I would highly recommend this resort.
5 out of 5
by A verified traveler from Sugarloaf, PA

The best resort anywhere, ever!

Posted Jun 24, 2016
This was the best resort we ever stayed at. The service is spectacular, the beaches are beautiful, the facility is meticulous, the food diverse and delicious and the activities endless. This is a must do all inclusive for adult couples looking for some fun and romance. We will be returning next year!
Comment from Hotel Management
Jun 25, 2016 by Alfredo Montaño, Hotel Management
Dear Ammar, we are delighted to know you had a wonderful stay at Secrets Maroma Beach, and that you consider our resort to be the best you've ever stayed at. Rest assured we will share your recognition to our team, as they take pride in what they do. We are looking forward to welcome you back again in a near future. Warm regards.
5 out of 5
by A verified traveler

Luxury resort in paradise!

Posted May 20, 2016
Secrets Maroma is a fantastic resort! The thing that stands out is the service. I figured an all-inclusive resort would mean lines and delays. However, from the moment we arrived we had nothing but excellent service. There are well-staffed and each staff member has a great attitude. Even on the beach, there were servers walking around constantly to take your order. I went for my birthday and the staff took the time to decorate our room with balloons, a banner, and a piece of cake. It was such a nice surprise to come back to! The hotel's beach had white, powdery sand and clear blue water. The pools were clean and not over-crowded. The rooms were nice in size and well-kept. The only flaw (if I had to be picky) is that the food is hit or miss. For example, we didn't like 4 of the 6 dishes ordered at the asian restaurant (not the hibachi experience). The italian restaurant was better but I would give our dishes a B, only one dish (the mushroom risotto) was outstanding. The bar food was also pretty average. I would say that the best meal each day was the brunch buffet. Don't miss it!
Comment from Hotel Management
May 31, 2016 by Alfredo Montaño, Hotel Management
Dear guest, Thank you for sharing your review about your recent experience at our resort Secrets Maroma Beach. We are very happy to know your experience was beyond your expectations, and that you were impressed by the quality of our services, specially our gourmet restaurants, expansive pool and the attentiveness of our staff. Rest assured your comments will be passed on to them, they will be glad to know their efforts are being recognized! We are looking forward to host you back again at Secrets Maroma Beach, please do not hesitate to contact us for further assitance. Kind regards. Social Media Coordinator
4 out of 5
by A verified traveler from H. Dallas

Great location and food

Posted May 17, 2016
Great beach, hotel rooms and facilities, staff was great as well. Only problem with my stay was every request that we made ahead of time with the hotel was lost, we went with a group that had 5 rooms and we couldn't get rooms together, also we had birthdays and a anniversary to celebrate and they did poorly here.
Comment from Hotel Management
Jun 3, 2016 by Alfredo Montaño, Hotel Management
Dear Pat, We would like to thank you for sharing your overview about your recent stay at our resort Secrets Maroma Beach. We are glad to know your overall experience at our resort was satisfactoy and that you enjoyed your stay. On the other hand we would like to offer our sincere apologies for the inconveniences you experienced, rest assured your comments have been passed to management and we will work in our opportunity areas. It is important to mention that room location is subject to availability and is not guaranteed, at Secrets Maroma we are working to provide our guests with a remarkable stay. We appreciate your understandment on this matter. We are sincerely looking forward to have the opportunity to pamper you again at our resort. Sincerely Social Media Coordinator
3 out of 5
by A verified traveler from Seattle WA

Beautiful hotel, Gorgeous beach!

Posted May 12, 2016
We had breakfast in the room every morning and sometimes it took 2 days for them to pick up the dishes from the box it was piled so high that we couldn't fit anything else in it we had to call at least twice to get them to come and empty it also they're trying to change over to tequila in the mini bar so if you prefer vodka you will not get that in your room minibar which was a disappointment because we don't drink tequila. Bartenders have a very hard time making drinks they don't quite understand how to make them sometimes they just put in whatever they think goes I had to make 3 trips back to get it right Now the pros it was an absolutely beautiful hotel the grounds are gorgeous and the beach is something out of a picture so beautiful overall the staff was wonderful very accommodating. And the food was very good and the restaurants as well entertainment was wonderful we had a great time.
Comment from Hotel Management
May 31, 2016 by Alfredo Montaño, Hotel Management
Dear guest, We would like to thank you for sharing your recent experience at our resort through this mean. We are disappointed to learn your overall stay fell short to your expectations. We are working on a daily basis to improve our services and your feedback is vital to achieve our goals. We sincerely hope to have the opportunity to host you back at our resort, to provide you with a truly remarkable stay. Please do not hesitate to contact us for further assistance. Sincerely Social Media Coordinator
5 out of 5
by A verified traveler

Wonderful hotel close to a magnificent beach

Posted May 11, 2016
Our whole trip was perfect, from check in to check out. We took my parents to celebrate their 47th wedding anniversary and my dads 70th birthday. The staff did a wonderful job of helping us celebrate both events. Everyone at Secrets is so nice and kind. We were there during Cinco de Mayo, which was wonderful. The whole day was filled with fun events and they even had a fireworks show in the evening. Thank you to everyone there and we will see you next year!!!!
Comment from Hotel Management
Jun 3, 2016 by Alfredo Montaño, Hotel Management
Dear Tammy On behalf of Secrets Maroma Beach we would like to thank you for sharing your review about your recent stay at our resort. We are delighted to know you had a wonderful experience at our resort and that our staff provided you with unique memories that will last for a lifetime. We are looking forward to host you back at your home away from home Secrets Maroma Beach. Sincerely Social Media
5 out of 5
by A verified traveler

Posted Apr 24, 2016
Pros: Staff friendliness and the food were outstanding !!
Cons: at the pool if you could add seats in the water at the various inlets where people could get in the water without fully in the pool by the chairs
Location: Carmen De Playa is a nice day trip, lots of good food ! Great shops...good bargains!!
We went to relax...the spa was fantastic, the pool enjoying
Comment from Hotel Management
May 30, 2016 by Alfredo Montaño, Hotel Management
Dear guest, It is rewarding to know you had a most satisfactoy experience at Secrets Maroma Beach and that you enjoyed our staffs' attentive service, our expansive pool and immaculate facilities. We are looking forward to host you back again in a near future. Sincerely Social Media Coordinator
4 out of 5
by A verified traveler

Amzing beach, poor food

Posted Apr 17, 2016 on Orbitz
The location and beach are perfect, however, the food leaves a lot more to be desired. And lets not forget lack of entertainment.
Comment from Hotel Management
May 31, 2016 by Alfredo Montaño, Hotel Management
Dear guest, We would like to apologize if some of our services did not exceed your expectations. Your valuable feedback allows us to work in our downs and lows, rest assured your comments have been passed to management and immediate actions will be taken. We hope to have the opportunity to host you back again at our resort, should you need further assistance please do not hesitate to get in contact with us. Sincerely Social Media Coordinator
5 out of 5
by Yasmin

This traveler left a rating score only Posted Apr 4, 2016 on Hotels