2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5 out of 5
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 822 out of 1003 reviews" "
Rating 8 - Good. 116 out of 1003 reviews" "
Rating 6 - Okay. 38 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara Ann Costello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 18, 2024
Dear Barbara Ann Costello, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of my favorites so far the service very good and the food was excellent the drinks and the upgrade I got was unbelievable. It was worth it I stay hear to celebrate my anniversary and they did good. We had a housekeeper creen are room twice a day and leve us chocolate. It was perfect!!
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 16, 2024
Dear Juan Carlos, Thank you very much for your visit, it was a pleasure to serve you in our resort.We are very happy to know that we are one of your favorite hotels because of the great service and attention provided by our staff, also for the quality of the food, drinks, cleanliness, amenities, it was a great anniversary celebration that you will never forget.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Eric J

Traveled with partner
This place is amazing!!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 15, 2024
Dear Eric J, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Lauren Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the best all inclusive resort we have stayed At. The staff is so friendly and helpful. They make every aspect of your stay special and if you are celebrating a special event, they go out of their way to make it great. The food is AMAZING in every restaurant we tried. I’ve never been to an all inclusive with food as good as this. The drinks are top notch. The beach is beautiful.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 15, 2024
Dear Lauren, Hello from the sunny Mexican Caribbean!We were delighted to hear that you enjoyed all the moments you had and that you rated us as the best all inclusive you have ever stayed in.We are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the resort! It was the perfect week!
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 15, 2024
Dear Jenna, We appreciate you decided to stay at Secrets Maroma Beach Riviera Cancún for your vacation. We are pleased to hear that you had a perfect vacation, our main goal would always be our guest's satisfaction.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Robbie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 15, 2024
Dear Robbie,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Patricia Teixeira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience !
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 13, 2024
Dear Patricia, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back soon
Stayed 3 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 12, 2024
Dear Jesus, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you will come back very soon to enjoy new special moments.

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 10, 2024
Dear Nicholas, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and very clean resort
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 8, 2024
Dear Jay, Greetings from Secrets Maroma Beach Riviera Cancun paradise! We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Myriam E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Staff extremely friendly and very helpful.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 8, 2024
Dear Myriam E, Thank you so much for choosing Secrets Maroma Beach!We are incredible grateful that you took the time to leave us your kind recommendation! We are very happy to know that you enjoyed a wonderful vacation, thank you for your kind words about our team's warm attention. They are all committed to transforming our guest's stays into unforgettable experiences.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 8, 2024
Dear Ashley,Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most incredible all-inclusive we've ever stayed at. We spent our babymoon here and it was everything we could have wanted. Excellent drinks (for me), a ton of food options, beautiful pools, fun night events and more. Look no further, this place is worth every penny.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 6, 2024
Dear Trevor, Thank you very much for sharing your recent experience with our Expedia community. We are very happy to know that you enjoyed a wonderful babymoon vacation, that everything was excellent, the quality of the food, drinks, pools, beach, staff attention, details that will not be forgotten.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds, staff, food everything was top notch. Will definitely return
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 6, 2024
Dear Warren,Thank you so much for choosing Secrets Maroma Beach!We are glad to know that you enjoyed the quality of our food, staff attention and beautiful grounds, wonderful moments. Our main goal would always be our guest's satisfaction. We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 6, 2024
Dear Courtney, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Robi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The staff was friendly and helpful. In particular, Luis and Paola. One of the best experiences of our lives.
Stayed 12 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 6, 2024
Dear Robi, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. Thank you for your kind words about our team's warm attention. Luis and Paola will be very grateful for this great recognition.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and top tier customer service. Never was unsatisfied with anything during our stay.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 6, 2024
Dear AI,Thank you so much for choosing Secrets Maroma Beach!We are incredible grateful that you took the time to leave us your kind recommendation! We are very happy to know that you enjoyed a wonderful vacation, we strive to do our best to maintain our high-quality services for our guests.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Julia Daniela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time visiting this property and we were pleasantly surprised at how wonderful everything was. We feared that after COVID there would be many changes that would impact the hotel negatively, however, it was honestly an even better experience than our first time. The quality of food, the exceptional service, the cleanliness of the hotel and all the other little perks made our trip that much more memorable. The hotel staff and concierge service is always ready to help and jump in with any necessary requests. The restaurant staff is very kind and attentive when visiting for dinners. The beach staff is incredible! We loved Marco who truly outdid himself and made us feel like royalty. **Beach: Water was something else. Crystal clear beauty. Seaweed was never an issue as they take care of cleaning it up daily. The sand was white and clean.** The week we were here flew by in a blink of an eye and we were so sad to leave. Looking forward to booking our next stay and coming for even longer.
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 4, 2024
Dear Julia Daniela,Thank you very much for returning to Secrets Maroma Beach, it is an honor to have your trust.Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant, fun, and relaxing time. Our promise is to exceed our guest’s expectations with our Unlimited-Luxury inclusions, it makes us very happy to read during your vacation our team was able to honor that promise and greatly cater to all your needs.We hope you keep coming back to this your second home, Secrets Maroma Beach, a true paradise in the sunny Mexican Caribbean.Come back soon!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say enough about this property. Definitely a do over!❤️
Stayed 3 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 4, 2024
Dear Cynthia, Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are pleased to hear that you had an amazing vacation, we will always make sure you have a great stay.We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness.

10/10 Excellent

KIMBERLY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property! We loved every minute of our stay at this Secrets. The food was amazing, the staff was even better, and the hotel itself was phenomenal! Highly, highly recommend this hotel for your stay in Cancun!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 2, 2024
Dear Kimberly,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed every minute, every moment, the quality of our food, staff attention and beautiful facilities, wonderful moments.It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Corinna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved our stay at Secrets! Each staff member we encountered was hospitable and polite. Raul at the grill restaurant was great! And the servers at the preferred section of the beach were very prompt and helpful. It was an amazing trip!!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 2, 2024
Dear Corinna,We appreciate you decided to stay at Secrets Maroma Beach Riviera Cancún for your vacation. Thank you so much for sharing your valuable opinion with us, We are very happy to know that you enjoyed a wonderful vacation.Raul will be very grateful for this great recognition.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

8/10 Good

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time through the week. Incredible beach, great staff and solid food options. Only complaint was the wifi was unusable through the week which made reaching out to family or handling work obligations impossible. Would still go again.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 1, 2024
Dear Evan,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our food, staff attention and beautiful beach and facilities, wonderful moments.We offer our apologies for the wifi, it was something outside the hotel, we hope that the CFE solved the problem as quickly as possible so that it did not affect the stay of our customers.We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two things that made this stay unforgettable was the staff/service and the food. The staff was super attentive and always went above and beyond to make sure we were comfortable and enjoying our time. We happened to be celebrating my birthday and most of the staff remembered my name and made sure I was having the best time. The drinks were great and so were the rooms. The cleaning staff Came twice a day and made sure everything was in tip top shape for when we returned. I would highly recommend this as a romantic getaway. It’s a little more on the quiet side but that may be what you’re looking for. This is definitely a great honeymoon destination. They had 4/5 restaurants on site, a world cafe, sea side grill and a couple more quick bites by the pool. The beach was also absolutely gorgeous. If your looking for a quiet vacation with great food and service this is the spot for you.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 1, 2024
Dear Joel,Thank you very much for choosing us to celebrate your birthday.We are pleased to hear that you had a wonderful vacation, that the staff went above and beyond in every aspect and provided excellent service and attention. Beautiful moments to keep in your hearts.Our promise is to exceed our guest’s expectations with our Unlimited-Luxury inclusions, it makes us very happy to read during your vacation our team was able to honor that promise and greatly cater to all your needs.We hope you keep coming back to this your second home, Secrets Maroma Beach, a true paradise in the sunny Mexican Caribbean.

10/10 Excellent

Summer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms and property! Best beach in Mexico!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 1, 2024
Dear Summer,Thank you so much for choosing Secrets Maroma Beach!We were delighted to hear that you enjoyed all the moments you had and that you rated us as the best beach you have ever stayed in Mexico.It's an honor for us to create great experiences, rest assured you will be always welcomed and pampered with our Unlimited-Luxury privileges.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, extra touches above and beyond to help us celebrate our anniversary. Highly recommend!
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 1, 2024
Dear Daniel, Thank you very much for choosing us to celebrate your anniversary.We are very happy to know that you enjoyed a wonderful vacation, that the staff went above and beyond in every aspect and provided excellent service and attention. Beautiful moments to keep in your hearts.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

David

Traveled with group
Liked: Amenities
Nothing in life is perfect but this is close.
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 1, 2024
Dear David,Hello from the sunny Mexican Caribbean!We are incredible grateful that you took the time to leave us your kind recommendation!We are very happy to know that we exceeded your expectations and provided you with a dream vacation.We strive to do our best to maintain our high-quality services for our guests. We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to a few different resort brands, including Secrets The Vine, TRS and Excellence in the Dominican— this was our favorite resort. The staff are wonderful. The beach is very nice. Our room was a junior swim-out. We had heard some negative things about water temperature. That wasn’t our experience. Yes, it was a bit chilly in breezy days, but we found it worth the extra cost. We found a nice routine of having breakfast and then reading in the swimout for an hour before heading to the beach. The food and drinks were very good. My wife has to avoid gluten and this resort does an excellent job of serving those with special dietary needs. There wasn’t much we would change at all. We were in building 12, which was convenient as it was close to the main building and entertainment. One strange thing: there was a septic smell one of the days. We noticed this at a different resort in Cancun. While it was off-putting, it’s wasn’t resort-wide. We had a couple minor issues with our room, and they were fixed almost immediately. Our concierge, Francia, was very pleasant and helpful throughout our stay.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 26, 2024
Dear Paul, Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. We strive to do our best to maintain our high-quality services for our guests.We hope you will come back someday to enjoy new special moments.

10/10 Excellent

Jun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best parts are the food options and food quality! The pools aren’t as impressive as expected.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 26, 2024
Dear Jun,Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our food, pools, staff attention wonderful moments.We hope to see you again to offer you a 5-diamond stay once more.

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with great beach, very good service, good food, variety of activities. Rooms are clean spacious. To have an ocean view need to stay on floor #4.
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 25, 2024
Dear Jacob,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our food, service, activities, rooms, staff attention and beautiful facilities and beach, wonderful moments.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

8/10 Good

Steven

Traveled with partner
Liked: Staff & service, property conditions & facilities
Booked an Oceanview Junior Suite and was put in a room without a view of the ocean. Didn’t notice it until the next morning as we arrived at night. Checked with the front desk as the tablet in the room showed we could upgrade to an ocean view in one of 3 different buildings. Staff told us that they were booked and we couldn’t be moved. They agreed we didn’t have an ocean view and that it is because the trees grew too tall, but Hyatt still advertises it as an oceanview room when they put it online with Expedia. They would not compensate us in any way. Contacted Expedia and they contacted the front desk for us. They were told the same story that they couldn’t do anything for us. Expedia stated they would credit our account with points to help compensate us, but nothing is showing in my account yet. The resort gets a lot of seaweed on the beach and in the water, but the staff is constantly cleaning it up. The staff are very friendly and well trained. Very patient with people attempting to speak Spanish to them. Lots of activities throughout the day to keep guests from getting bored and shows at night every night. Overall, a good vacation, but would not pay for an ocean view room as you likely won’t get one anyway.
Stayed 8 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 25, 2024
Dear Steven,Thank you very much for choosing us and for sharing your opinion about your experience at our resort.We were happy to hear that your overall experience was very good, that you loved the quality of service, friendliness of the staff, variety of activities, shows, events. On the other hand, we are very sorry to hear about the view from the room. We hope that Expedia will be able to give you the points you deserve. We will continue to work on improving quality standards such as the one you mentioned, so that future stays will not be affected.We hope that in the future you will be able to return and that you will communicate with our team first, explaining the issue of this past stay. We will do our best to make sure you have a better stay as you deserve.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 25, 2024
Dear Megan,Thank you so much for choosing Secrets Maroma Beach!We are pleased to hear that you had an incredible vacation, we will always make sure you have a great stay.We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness.

10/10 Excellent

Rozalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 11, 2024
Dear Rozalina, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Xiaojing Zhu and Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is a wonderful place for chill and relaxation. The staffs are super nice and welcoming. The service is rated ten out of ten.
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 22, 2024
Dear Xiaojing Zhu and Sarah,Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant and relaxing time. We strive to do our best to maintain our high-quality services for our guests. We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 22, 2024
Dear Rachel, Thank you very much for choosing Secrets Maroma Beach!We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

8/10 Good

Laurie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed the stay overall. Staff were very friendly. The room and lounge chairs need to be updated. Beautiful beach snd great food, but hard to find a good water view without preferred club. Entertainment was nice and enjoyed some fun activities. We are trying a different resort next year to compare. We would recommend.
Stayed 6 nights in Feb 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 20, 2024
Dear Laurie, Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant time. It was a pleasure to receive you at Secrets Maroma Beach and to give you beautiful memories that will remain in your hearts forever.Warm greetings from the whole team.

10/10 Excellent

Stephanie Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of service provided by Hyatt was the best I’ve experienced. All workers were friendly and helpful throughout our stay. The only negative would be the sales rep for unlimited vacation club who push you to buy ridiculously expensive packages for 20/30/40/life term deals on vacation packages. After reviewing the reviews online, I saw they had 1.7 stars and their affiliated partner RCI had 1 star. We decided to not pursue with the packages.
Stayed 6 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 20, 2024
Dear Stephanie Gloria,Thank you so much for choosing Secrets Maroma Beach!We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.Regarding UVC, it is not mandatory to attend your talk, before your arrival you can request not to go through this equipment.We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding. Beautiful resort. Pools were very nice but the beach was amazing.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 20, 2024
Dear Sandra,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our service, beach, pool and beautiful facilities, wonderful moments.We hope to see you again to offer you a 5-diamond stay once more.

4/10 Poor

Elizabeth Downer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 20, 2024
Dear Elizabeth Downer, Thank you for visiting us.We are very sorry to see from your rating that your stay was not pleasant. We offer our apologies for any inconvenience. Unfortunately you did not leave a comment as feedback, that helps us to work on areas of opportunity for the improvement of our quality standards.We will continue to improve future stays.

10/10 Excellent

Thomas

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets Maroma has a beautiful property. It is not too large so that you can easily navigate around the resort facilities and enjoy the amazing beach! I highly recommend arranging for a Bali bed either around the pool or on the beach. However, you can easily find seating at both spaces. The staff is always friendly and eager to help.
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 20, 2024
Dear Thomas,Thank you very much for taking the time to write this kind review about your recent experience at Secrets Maroma Beach.We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

10/10 Excellent

Gabriel

Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 8, 2024
Dear Gabriel, Thank you very much for choosing Secrets Maroma Beach.We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Frank Mitchell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Ricardo in the bar was the best. Wilbur and Leo by the pool did a great job as well!
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 20, 2024
Dear Frank Mitchell,Greetings from Secrets Maroma Beach Riviera Cancun paradise!We are very happy to know that you enjoyed a wonderful vacation, thank you for your kind words about our team's warm attention. They are all committed to transforming our guest's stays into unforgettable experiences.We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 20, 2024
Dear Robert, Thank you very much for choosing Secrets Maroma Beach!We are pleased to know that you had a wonderful vacation.We hope you return one day to enjoy new special moments.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 5 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 16, 2024
Dear Sarah,Thank you so much for choosing Secrets Maroma Beach!We are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.We will be waiting for you next time at our Resort, it will be a pleasure to welcome you again.

10/10 Excellent

Krystle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at Secrets Maroma. Staff and service were outstanding. Incredibly clean resort. Great top shelf booze and quality food. We won’t go to any other resorts other than a Secret one from here on out. Thank you!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 16, 2024
Dear Krystle,Thank you for visiting us and for sharing your kind opinion.We are glad to know that you enjoyed the quality of our food, service, staff attention and beautiful and clean facilities, wonderful moments.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Esther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets Maroma was fantastic! Our concierge Esther did an incredible job making sure our stay was perfect. I requested extra coffee in the room and Esther made sure we had everything we needed. The resort is beautiful and the food was delicious. The beach was amazing with little seaweed. The staff is excellent!!! We will be back!!
Stayed 3 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 14, 2024
Dear Esther, Thank you so much for choosing Secrets Maroma Beach!We are very happy to know that you enjoyed a wonderful vacation, that Esther, your concierge, went above and beyond in every aspect and provided excellent service and attention. Beautiful moments to keep in your hearts. She will be very grateful for this great recognition.We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness.

10/10 Excellent

David, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only caution would be that the time share presentation was high pressure and I would suggest avoiding it.
Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 12, 2024
Dear David, ThWe are pleased to hear that you had a wonderful vacation, we will always make sure you have a great stay.ank you so much for choosing Secrets Maroma Beach!We would like to emphasize that the UVC talk is not mandatory, every client has the decision to attend it or not.We hope you will come back more times in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Kenia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had our own concierge in our area. She was very attentive and helped my now fiance plan our engagement at the resort!
Stayed 4 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 11, 2024
Dear Kenia, Thank you so much for choosing Secrets Maroma Beach!We are delighted to hear that you had a wonderful vacation and that you were mainly engaged, congratulations to both of you. It was a pleasure to be part of this special moment.We are looking forward to welcoming you soon for another remarkable vacation with us.

10/10 Excellent

Amy

Stayed 7 nights in Mar 2024
Response from Sincerely, Érica Reis / E-Concierge on Apr 1, 2024
Dear Amy,Thank you so much for choosing Secrets Maroma Beach!We were happy to know through your rating that you had an excellent stay.We hope you will come back in the future, it will be a pleasure to welcome you again.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely top notch service - cannot say enough about the staff. The resort and property was beautiful. The food outstanding. It was so nice to be able to have a choice of cuisine and experience without the need for reservations in an intimate setting in each restaurant. The beach is also very clean, walkable and free from vendors. We had a swim out room that was fantastic. We will definitely go back.
Stayed 8 nights in Dec 2023
Response from Sincerely, Érica Reis / E-Concierge on Mar 11, 2024
Dear Mike, Greetings from Secrets Maroma Beach Riviera Cancun paradise!Thank you so much for sharing your valuable opinion with us, we are excited to read that your recent holiday was a great experience where you enjoy a pleasant and fantastic time. We strive to do our best to maintain our high-quality services for our guests. We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness.

10/10 Excellent

MARINA Aleksandrovna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this all-inclusive is a sanctuary for those seeking solace and relaxation amidst breathtaking ocean. From the moment I arrived, I was greeted with unparalleled service, setting the tone for an unforgettable stay. For travelers wanting a peaceful retreat away from the party scene, this property offers the perfect place. The highlight of my stay was undoubtedly the mesmerizing ocean. It captivated me each day as I lounged by the shore, soaking in the serenity of the surroundings. And for those seeking a more immersive experience, the swim-up rooms provided a luxurious retreat, albeit with limited ocean views. While the service exceeded expectations, offering attentive care and personalized attention, there were some areas for improvement. The lack of high-end alcohol options was a minor disappointment. Additionally, the absence of cocktail menus throughout the property, except for one bar in the lobby, was a missed opportunity to elevate the guest experience. However, the most notable downside was encountering VIP scammers attempting to peddle timeshares. It's essential to steer clear of these individuals, don’t be a falling prey to their schemes.
Stayed 6 nights in Feb 2024
Response from Sincerely, Érica Reis / E-Concierge on Mar 16, 2024
Dear Marina Aleksandrovna,Hello from the sunny Mexican Caribbean!We are incredible grateful that you took the time to leave us your kind recommendation!We are very happy to know that the service exceeded your expectations and our staff provided you with a great vacation.I will share your comments for improvement with our management team so they can follow up and improve future stays.We hope you will come back more times in the future, it will be a pleasure to welcome you again.