From the second you step foot on the property, you are welcomed. It's a beautiful resort with many activities...exactly what you're looking for when you visit Mexico. But the food for me was not good. The presentation of the food was beautiful & lots to choose from. I did have a good lunch at the seaside grill & a yummy dinner @ Portofino. My blended drinks had lots of chunky ice, the turkey dogs & hamburgers were not cooked through, the meat and cheese platter were a funky color. I was down to fruit & bread by the time I left.
Comment from Hotel Management
Aug 8, 2016 by Social Media Coordinator, Hotel Management
Dear neo nurse,
Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.
It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies.
As a committed company on satisfying our customers, we are taking actions based on your valuable comments.
We have opportunities to improve and we will use this feedback as a learning tool, we take into account all your comments and assure you that we will definitely work on them.