Ratings based on 1,103 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

beautiful views

Posted Mar 17, 2017
Cons: Shorten the wait time at restaurants - staff are all very friendly but patrons shouldn't have to spend their entire evening waiting for their food.
the wait inside the restaurants is the worst. three nights in different restaurants took over two hours from the time we sat down until we were served our entree! We had to finally raise our concerns to management at the Oceana restaurant the last night! It happened at the Mexican and French restaurants too!
Comment from Hotel Management
Mar 17, 2017 by Social Media Coordinator, Hotel Management
Dear guest, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a very atypical situation and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only assure you that we have in the meantime briefed the team at great length of your comments. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Feb 25, 2017
Great drinks service ! Nice selection of restaurants ! But you have to get up at 630 am or earlier to reserve hibitchi grill which we where never able to eat at
Comment from Hotel Management
Mar 3, 2017 by Luis M, Econcierge, Hotel Management
Dear Guest, Thank you for visit Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to read that you liked our drinks service and the food from our restaurants. We hope you visit us again soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from portland oregon

everyrhing was amazing.

Posted Feb 22, 2017
The hotel was beautiful! Amazing staff! Shout out to Mayra, Emanuel, Angel and Juan. Everyone made out stay more comfortable and they all went above and beyond for us. We had a great time and would definitely go again.
Comment from Hotel Management
Mar 6, 2017 by Social Media Coordinator, Hotel Management
Dear Mihaltan, Thank you for choosing Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are happy to read that you had a great stay overall. Please contact us before your next visit so we can help you if you need. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from IN

Great property, aging facilities, mediocre food

Posted Feb 19, 2017
We enjoyed our stay and it is absolutely beautiful. The property itself is starting to definitely shows signs of aging. The food is honestly good but not great. It's like you can tell there is no head chef driving the passion behind each restraunt it's just mass produced food. Wait staff is absolutely amazing, friendly, and responsive. Room service was amazing. They have the nicest people working for them especially Angeles who is a sweet waitress around the pool area. Overall we liked it but don't think all inclusive resorts are our cup of tea. We stayed in room 3410 which was a beautiful Ocean View. Disclaimer: We are definitely foodies and are more picky that the average diner.
Comment from Hotel Management
Mar 6, 2017 by Social Media Coordinator, Hotel Management
Dear Alzee, Thank you for choosing our resort as destination during your most recent vacation to Cancun. For us was a pleasure to host you. We are glad to read that you had a great stay overall thanks to the kind service from our staff members. Hope to host you again soon. Kind regards.
1 out of 5
by A verified traveler

Posted Feb 18, 2017
Cons: Relation towards the customer
Bad. An emergency came up we were not able to go to the resort. We prepaid for 4 nights, we had to cancel and the Hotel would only refund 2 nights.
Comment from Hotel Management
Mar 6, 2017 by Social Media Coordinator, Hotel Management
Dear guest. Thank you for taking the time to share your feedback though this mean. The cancelation fees apply to all our guest for equal. We would have love to host you at the resort. We hope you give us a chance to host you so you can enjoy our services. Kind regards.
3 out of 5
by A verified traveler

Secrets Silversands is showing wear

Posted Feb 17, 2017
Pros: The Service Staff, well trained but they know that they are working for the extra tip.
The facility is showing age because of poor maintenance, patching not fixing problems! Amstar insists on the sales pitches on your arrival this is our fourth Secret vacation but likely our last Amstar visit. Iberostar, Bahia Principe Don Ambar, Royalton and Palladium to name some I have visited that are just as enjoyable.
Comment from Hotel Management
Mar 9, 2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for choosing our resort as your host during your most recent vacation. For us was a pleasure to host you. We are glad to read that you liked the staff service. We hope you give us the chance to host you again in order to give you the service that represents our brand. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Folsom Ca

Perfect Vacation for relaxation

Posted Feb 17, 2017
Soon as you check in all you have to do is relax. If you need something just ask. The whole facility is kept up. The restaurants have great food, the desserts could be improved though. Anywhere you go someone is near to assist: drinks, directions, activities. Pools and spa close at 8 which is odd but I think they want you eating and watch the nights entertainment. We got the jr suite ocean view and it was awesome. We are already planning our next trip back.
Comment from Hotel Management
Mar 6, 2017 by Social Media Coordinator, Hotel Management
Dear Greg, Thank you for choosing Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to read that you had a relaxing vacation thanks to our facilities and staff service. We hope your next visit can be soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Posted Feb 17, 2017
Overall, enjoyed staying, but need improvement on food, especially oriental restaurant and Italian.
Comment from Hotel Management
Mar 6, 2017 by Social Media Coordinator, Hotel Management
Dear jackie, Thank you for staying at our resort. For us was a pleasure to host you. We ar glad to read that you enjoyed your stay with us and we will share your kind comments with the correspondent areas. Hope you visit us again soon. kind regards.
4 out of 5
Recommended
for Couples
by A verified traveler from Montreal

Well kept grounds, perfect sized hotel, good food

Posted Feb 16, 2017
Pros: Size just right and did not miss anything, good attention to customers
Cons: Beach seaweed only cleaned once a day and dumped too close. Pillows not comfortable only read later we could have asked for others.
Location: Not too far from airport but a bit secluded
We really enjoyed our short stay at the hotel. Great entertainment, food and well kept grounds. Beach better than reviewed however water not as clear as cancun. Friendly staff, overall great service.
Comment from Hotel Management
Mar 6, 2017 by Social Media Coordinator, Hotel Management
Dear anna, Thank you for choosing Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to know that you enjoyed our service, the entertainment activities and the food from our restaurants. Hope to host you in near future. Kind regards.
4 out of 5
Recommended
for Couples
by A verified traveler from CT

Beautiful hotel wonderful staff

Posted Feb 3, 2017
Pros: Just about everything
Cons: Need more casual food options in the evening. Restaurants - they had four or five- too specific and menus too limited. They need a burger joint nites.
Had a terrific time and were particularly pleased with help and friendliness of entire staff. They could not have been more pleasant and the place was just beautiful - far enough from town and traffic to be pleasantly remote - close enough so we were able to take some day trips to enjoy the flavor of Mexico and her people. We love kids but lots to be said for an adults only resort.
Comment from Hotel Management
Mar 7, 2017 by Social Media Coordinator, Hotel Management
Dear deb & john, Thank you for choosing Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to read that you had a great stay overall. Hope you visit us again soon. Kind regards.