Ratings based on 292 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler from Texas
Noise noise noisePosted Nov 17, 2015
The level of noise from bars, discotheque are extremely noise until 5am. We change rooms and they did not wanted to do it, we called Expedia and help us with the change. Room key did not work several times and we need it to wait for maintenance to come and charge it. Rooms have a window to the main hall so you don't have much privacy, and you can hear when people are walking or talking in the hall.
for Everyoneby A verified traveler from Seattle, WA
Great location and amazing staff!Posted Nov 7, 2015
Perfect hotel for our first trip to Mexico! Great location near the water and right off of 5th street where you'll find a variety of touristy shops and restaurants. Most of all, the staff was super friendly and helpful. A special shoutout to Sandra who went out of her way to make sure we had the best experience given some unfortunate circumstances :)
for Everyoneby A verified traveler
Very nice hotelPosted Nov 3, 2015
Pros: Location and their rooftop pool & bar. Staff was very good, helpful and pleasant to deal with.
Cons: Depending on the location of your room, it might be a little noisy at night. Mine was fine. Not much of a view but I'm not in the room that often.
Great location to beach and restaurants/bars, awesome rooftop bar & pool and wonderful staff.
for Everyoneby A verified traveler from Federal Way, WA
AMAZING hotel and staff!Posted Oct 31, 2015
Pros: We liked that it was in the heart of town; just a couple blocks from the beach and half a block from the Ave. It is a gem!
My wife and I fell in love with this hotel. We spent 4 nights in Playa del Carmen and we didn't want the Big Resort experience. The Palm at Playa blew us away! A very nice hotel in the heart of town. The staff were awesome! Genni and Bon at the front desk were just amazing, going above and beyond any expectation and Hector at the roof pool was extremely attentive. Simply an amazing hotel that we will DEFINITELY return to!
for Everyoneby A verified traveler from Miami, FL
Best location in Playa and great staffPosted Oct 20, 2015
Pros: Clean, quiet, in the middle of everything and no kids running around.
A minute walk to the beach (1 block). 15 seconds walk to 5th ave (1/2 block). Great staff, close to everything and quiet. Tons of great places to eat close by. This is the perfect hotel if you rent a car. It has a private parking and it is only a 3 minute drive to the main express way (307) that takes you everywhere from Cancun to Tulum. We are staying here for sure next time we go back to Playa.
for Everyoneby A verified traveler
Beautiful hotel & wonderful servicePosted Oct 13, 2015
The hotel is beautiful, from the roof-top pool to the spacious, immaculate rooms - the staff are genuine and welcoming, and the location perfect for exploring Playa del Carmen. I would recommend to anyone :)
for Everyoneby A verified traveler from beijing
Tasteful desayunoPosted Oct 12, 2015
Great! They help me to upgrade our room! Thanks!!! And the service in the roof of the building is really wonderful! Although I didn't have long time there, the atmosphere in the hotel make me feel home~
for Everyoneby A verified traveler from Miami
Nice hotel close to 5th Ave and the beachPosted Oct 1, 2015
Staff is very friendly, food is good, rooms are recently renovated, service is outstanding and is just a few steps from 5th avenue and the beach. I would recomend this hotel and come back
for Everyoneby A verified traveler from Fulton, MD
Lovely, hip hotel in a great location!Posted Sep 28, 2015
From check in to check out we were well taken care of. The staff went above and beyond to make sure our stay was wonderful. I emailed the the hotel about transportation from the airport prior to our arrival and Sandra responded within 2 minutes with a phone call. Sandra greeted us when we arrived and took exceptional care of us for the entire stay. Rooms were clean and modern. The rooftop pool is beautiful and Angel the bartender makes the best Margarita's! The complimentary breakfast was great. Location is fabulous, right there on 5th Ave where the action is. Beach is a 2 minute walk. We will go back to Palm at Playa for sure!
for Everyoneby A verified traveler from Amsterdam
Modern hotel with amazing staffPosted Sep 15, 2015
- Pro's: Super helpful and friendly staff (shout-out to Alberto at the roof pool! Always there for a small chat!) Room cleanliness and comfort Modern and luxurious In-house tour-guide for all trips (thank you Sandra, you were an amazing help to us! Not only focussed on the money, but mainly helpful to get the most out of our vacation!) - Con's: None!