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Get an overview of this hotelAll-inclusive resort on the Mayan Riviera

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Near Playa del Carmen

Guests at The Royal Haciendas All Inclusive will find some of the Riviera Maya's best beaches on their doorstep, and can reach the shops and nightlife of Playa del Carmen in 10 minutes by car. The hotel is 15 km (9 miles) from Xcaret Park, and 53 km (33 miles) from Cancún Airport.

2 restaurants, 4 pools

The hotel offers guests a range of equipment for having fun on the water, including kayaks, snorkeling gear, and sailboats. There are 4 pools to swim in, and a beach volleyball court for an energetic game. Rounding out the comprehensive amenities are a spa, a fitness center, and 2 restaurants.

Balconies, free WiFi

Spacious and family-friendly guestrooms come with kitchenettes, seating areas, flat-screen TVs, and free WiFi. Guests can order room service around the clock, enjoy treats from the minibar, and relax on the balcony with a glass of wine as the sun dips below the horizon.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

The Royal Haciendas All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the resort's beach. At The Royal Haciendas All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary buffet breakfast is offered. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include a swim-up bar, 2 poolside bars, and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access. This Art Deco resort also offers a children's club, a children's pool, and a health club. Complimentary self parking and valet parking is available on site. The property may provide extended parking privileges to guests after check-out (surcharge). A 24-hour airport shuttle is also available for a surcharge.

The Royal Haciendas All Inclusive has designated areas for smoking.

  • Full-service spa 
  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 252 
  • Number of floors - 4 
  • Bar/lounge 
  • Number of poolside bars - 2 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Free breakfast 
  • Concierge services 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Designated smoking areas 
  • Free WiFi 
  • Number of spa tubs - 4 
  • Laundry facilities 
  • Multilingual staff 
  • Free valet parking 
  • Terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Tennis on site 
  • Year Built 2006 
  • Free area shuttle 
  • Number of restaurants - 2 
  • Outdoor tennis courts - 2 
  • Free self parking 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 18 
  • Garden 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Swim-up bar 
  • Use of nearby fitness center (discount) 
  • Wedding services 
  • Number of outdoor pools - 4 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Microwave  
  • Cribs/infant beds (complimentary)  
  • DVD player  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Room service (24 hours) 
  • DVD player 
  • Balcony 
  • Ceiling fan 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Soundproofed rooms 
  • Access via exterior corridors 
  • Phone 
  • Free local calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Microwave 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • Shower/tub combination 
  • Iron/ironing board 
  • Desk 
  • Satellite TV service 
  • HDTV 
  • Free WiFi 
  • Blackout drapes/curtains 
  • MP3 docking station 
  • In-room safe (laptop compatible) 
  • Free cribs/infant beds 
  • Plasma TV 
  • Individually furnished 
  • Individually decorated 
  • Pillowtop mattress 

Where to Eat

Guests are offered a complimentary buffet breakfast.

The Royal Haciendas All Inclusive has 2 restaurants on site.

24-hour room service is available.

Breakfast

Start your day with a free buffet breakfast, available daily from 7:30 AM to 11 AM. You can order up room service around the clock.

Nearby Things to Do

A private beach and a health club are featured at the resort. 4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Parasailing nearby 
  • Windsurfing nearby 
  • Fitness classes on site 
  • Kayaking on site 
  • Sailing on site 
  • Snorkeling on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 
  • Ecotours nearby 
  • Golf lessons available nearby 
  • Scuba diving nearby 
  • Free bicycles on site 
  • Playground on site 

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

  • Body treatments 
  • Facial treatments 
  • Steam room in spa 
  • Body wraps 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 

Resort Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 4 PM

Minimum check-in age is 25

Special check-in instructions:

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: MXN 1500 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN 480 per person (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Resort Name

  • Royal Haciendas
  • Royal Haciendas All Inclusive
  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen

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Learn more.
4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
Learn more.

Good value on a number of fronts.

4 out of 5
by from Michigan
Posted Feb 15, 2017
Pros: Plenty to do. Nice beach and options in the ocean to snorkel of SCUBA. Can even play tennis on site.
Cons: Would like a traditional hard court for tennis. The carpet/sand courts give poor bounces. Shuffleboard would be nice.
Location: Lots of Mayan ruins to visit if you like as well as the traditional theme parks. Always fun to walk 5th ave. in Playa.
Very friendly staff. Lots to do if you want something to do. Food at the Los Murales is outstanding. Love the Seafood soup and the Salmon. Fun time with good friends.
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4 out of 5
by
Posted Feb 6, 2017
Cons: Larger Beds.
Love the ocean swimming area's and the buffet and the hotel staff is very accommodating and helpful.
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Nice

4 out of 5
by from L
Posted Feb 1, 2017
Over all it was a great stay I will recommend to friends
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Wonderful Honeymoon Location

5 out of 5
by from Denver, CO
Posted Jan 30, 2017
We just came back from a week long honeymoon. We had an amazing time at the Royal Haciendas and would highly recommend it. We did the all inclusive package and we're happy we did. The food was delicious and I couldn't get enough of the food/drink service on the beach (especially the pina coladas). The beach is perfect. Its large with plenty of chairs, we never had an issue finding a spot to spend the day. The resort staff was phenomenal. Our concierge person was very helpful and most of the waitstaff remembered our names throughout our stay, which was a very nice personal touch. The spa was incredible, though a bit expensive. We were able to easily book a day excursion to Tulum in the hotel. My only complaint would be the beds in the room...they aren't the most comfortable. I was grateful for my massage after sleeping on them for a few days. Overall, we loved our visit to this hotel and will definitely be back in the future.
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Nice hotel but should be aware it is a timeshare

4 out of 5
by from New Jersey
Posted Jan 26, 2017
Pros: It was clean and staff was very attentive.
Cons: Not enough eating options; understand it is a timeshare but all-inclusive packages are sold. One buffet and one restaurant for dinner that's it.
Surprised how quiet the place was; music was not played at pool area daily. No staff trying to get guests involved - truly a relax only vacation.
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5 out of 5
by
Posted Jan 24, 2017
Very clean hotel and great staff. The only minor annoyance is the few times we were bugged to try and get us to attend to a timeshare meeting.
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Nice timeshares; great for kids..might have to mov

4 out of 5
by from Savage, MN
Posted Jan 24, 2017
We had a wonderful stay here, the staff are great and remember your name after one encounter. We did all inclusive which was nice except you have to wait for a slip every time you left somewhere and felt awkward knowing whether to tip or not and how much. The beach is nice because you can put a flag up for service, in the pool area service was spotty from day to day but we sat close to the bar. Notes: Saturday's you may have to move rooms, exchange your beach towels when you need a fresh one, bring cash before hand because they don't give change and the ATM charges a 10% fee, need passport for currency exchange; and don't get a massage at the spa... walk north up the beach and sign up there instead, well worth it
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5 out of 5
by
Posted Jan 22, 2017
Our 2nd visit in 2 years. Wonderful, friendly staff. Great kids activities.
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Family vacation

5 out of 5
by from york pa
Posted Jan 21, 2017
Loved the hotel, kids enjoyed the activity center and room service. Would have liked a little more to do at night. One night our son got sick and they called a doctor in and he ordered antibiotics in. We loved our stay. We have 4 kids and the rooms were so big!
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On the beach. Very clean.

5 out of 5
by from wI, Usa
Posted Jan 15, 2017
Pros: Location & cleanliness
Location: 1 mile from Playa del Carmen. Good shopping.
Very nice stay. Food excellent. Right on the beach. Very well kept & clean.
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