Ratings based on 2,091 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

"Simply the Best"

Posted Sep 2, 2015
Pros: Cleaning , Place , Food , Staff , Rooms ,Entertainment
Cons: yes the air conditioner in the lobby and coffee shop
Location: The location was Great !!!! , you can walk across the street and enjoy the Mexican life
The Royal is simply the best hotel in Playa del Carmen . The service from the staff upon arrival right through to the wait staff in the restaurants was amazing. The rooms, hotel lobby and the restaurants were very clean. The food was great. I was really impressed ,7 great restaurants to choose from. The location is near to every place in Playa del Carmen , next to the ocean and to 5th avenue I have only one negative thing to say: no air conditioning in the lobby and in some place like the coffee shop July and August is too hot to be there Overall was a very amazing trip and we would definitely stay in this Hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice Hotel close to the beach

Posted Sep 2, 2015
Pros: all inclusive, always clean
Location: location is great close to playa del carmen plaza
Friendly employees they are willing to help when you need it. Especially Andre and Miguel
4 out of 5
Recommended
for Couples
by A verified traveler from Monterrey

Estancia en Playa del Carmen

Posted Sep 1, 2015
Pros: La ubicación es de lo mejor si quieres estar cerca de la quinta avenida.
Cons: Las camas.
Location: Esta excelentemente ubicado si quieres estar cerca de la quinta avenida.
En general la estancia en el Royal fue buena solo comentariia dos puntos: 1. Se supone que es todo incluido y tiene varios restaurantes. Solo que al llegar te informan que el supuesto mejor restaurante noe sta incluido en el costo y que tienes que realizar un pago adicional. 2. Las camas no están muy comodas.
4 out of 5
Recommended
for Everyone
by A verified traveler

"Lebhaftes" Hotel am Strand in zentraler Lage

Posted Sep 1, 2015
Pros: Zimmerausstattung, Service, Essen und Getränke
Cons: Strand, Meer attraktiver gestalten
Location: Zentrum von Playa Del Carmen, neben der Fußgängerzone am Meer
+ Zimmerausstattung + Service + Essen und Getränke - Meer ist nicht schön (Lage neben Steg an dem Ausflugschiffe/Fähren anlegen; gr. Steine im Wasser) - Strand mit Liegen zugepflastert - Hauptpool recht voll - in der Ankunftshalle herrscht Gefühl von Massenabfertigung - Trinkgelder sind durch hohen Anteil von amerikanischen Gästen im Vergleich zu anderen Regionen in Mexiko schon "verdorben"
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Awesome resort

Posted Aug 31, 2015
The service was great. The rooms were a little old looking but overall the resort was great. It was close to the beach and the food was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Walking Distance to the Action

Posted Aug 31, 2015
Awesome location!! 2 blocks and you're on the main strip. No cabs needed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for a girls weekend away!

Posted Aug 31, 2015
Affordable and the food was excellent! We ate at Chefs Plate and Maria Maria for all our dinners. Excellent service. The pools were filled with an assortment of characters that provided endless people watching while we lounged and soaked up the sun. The shopping district, 5th street, was a block from the front door and was excellent to walk up and down for a few hours when the sun went down after dinner.
5 out of 5
Recommended
for Couples
by A verified traveler from orlando, fl

Amazing hotel with an incredible staff!

Posted Aug 30, 2015
Pros: Staff, location and room
Cons: Nothing...excellent overall experience
Location: Great access to the beach and day excursions. Easy car ride from Cancun airport.
We celebrated out 30th wedding anniversary at the resort and could not have had a better experience. The staff is amazing and the room and food exceeded our expectation. We will be back next year for anniversary 31!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Nice hotel for a quiet stay.

Posted Aug 30, 2015
Overall, really nice rooms. Some minor things could be updated but seems like they are constantly updating around the resort. The staff is friendly and the turndown service was a nice touch. It was nice the staff helped us practice some Spanish. We stayed here for our honeymoon, more of a quiet stay. They offer a variety of activities during the week, they have a variety of excursions you can plan through the resort via BD travel, but we thought they were overrated and would rather do our own thing. The ferry to Couzmel was not far from the resort. Definitely will be going back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Great Value

Posted Aug 29, 2015
Cons: The beach is not amazing bur Im not sure this is anyones fault. A little rocky and murky water due to the sea weed. Mother nature might be to blame;)
Very happy with our time spent at The Royal. Food was great, staff was great, facility was well kept.