Dear Shane,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Kristine,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

Dear John, Thank you for sharing your comments and observations on your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review and we are glad to know you enjoyed our cleanliness and service.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with a truly wonderful and memorable experience. Please feel free to reach us prior to your next visit if you need assistance prior to arrival.

Dear Christopher,Thank you very much for your recent visit to our slice of paradise. We cannot thank you enough for your loyalty to Hilton Playa del Carmen, and we are very grateful for your preference. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.Once again, we thank you for taking the time to share such a wonderful review of your experience with us, and look forward to welcoming you back in the not too distant future.

Dear Blake, Thank you for choosing our beutiful resort for your recentr stay in Playa del Carmen, we are delight to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

Dear Stanley,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

Dear Gabriel,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

Dear Kaitlyn,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Darlene,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Patrick,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Karen, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience, we look forward to welcoming you back!

Dear Maria, Thank you for choosing us to spend your vacation. We appreciate your kind comments, and they will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.We hope to have the honor of welcoming you again for another exceptional stay.

Dear Christopher Bruce,Thank you for choosing our resort, and for taking the time to share your impressions. We sincerely appreciate your feedback, and we are grateful to hear your praises to our team members.Our Executive Team is reviewing your comments in regard to communication and offer of premium perks, to ensure they are used to improve our guest's experience. Once again, we thank you for sharing a detailed review of your experience. Please be certain that your comments will not be overlooked, and we truly hope to have the opportunity to host you again in the future.

Dear Cathelena C, We cannot thank you enough for taking your valuable time to share this wonderful review. We are thrilled to know you had a fantastic vacation and took advantage of our privileged location in Playa del Carmen.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests.We would certainly love to have you back for another excellent stay at Hilton Playa del Carmen, your home away from home.

Dear Ruben Alberto, Thank you very much for taking the time to share your experience following your recent stay at our beautiful property. We are glad to know that you enjoyed your time with us, and we sincerely look forward to having the pleasure of hosting you again soon.

Dear Alissa, We appreciate the time that you have invested in writing an overview of your stay with us. We are happy to hear you enjoyed our cleanliness and service.Thanks again for your time and visit, and we sincerely hope to have the opportunity to welcome you again in the near future.

Dear James, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. We are very happy to learn that you were highly satisfied with our service. With this said, we look forward to the opportunity of hosting you back to provide the exceptional quality and service that characterizes us.

Dear Cody Ryan, It is a pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities during your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review, and look forward to welcoming you back soon. Please don't hesitate to contact us if you require any assistance prior to arrival.

Dear Thomas,Thank you for choosing Hilton Playa del Carmen as your host and for taking the time to share your impressions. While we understand your feelings, we would like to clarify that our all-inclusive package is designed to accommodate all your needs during your stay. We offer complimentary shaded seating areas around the main pool for our guests to enjoy the sun, and these are available on a first-come, first-served basis. Additional premium perks are available at a surcharge, and it is completely optional to obtain them. Please, excuse us if we ever made you feel these perks were required.Our mission is to deliver the best for our valued guests, and we sincerely apologize for being unable to exceed your expectations this time. We hope you will decide to give us another opportunity to serve you better in the future.Thank you again for your time and visit.

Thank you for sharing your experience. It's great to hear these positives. I understand that for some, loud music and parties in the main pool may not be ideal if they are looking for a quiet and relaxing environment, for them we offer the silent pool, which our guests appreciate when they just want to read or rest in the quiet. Likewise, it's good to hear that check-in and check-out were perfect, and that you enjoyed the massages - I hope you had an overall pleasant stay!

Dear Erich, We appreciate the time invested in sharing your remarks.

Dear Branko,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Derek,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Abigail M,Thank you for choosing Hilton Playa del Carmen as your host and for taking the time to share your experience with us. We truly hope you can give us the opportunity to host you again in the future to offer you a remarkable experience. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.

Dear Karen,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

We're so glad to hear you enjoyed your stay with us! At our hotel, we strive to provide an exceptional hospitality experience, and it's great to hear that we met your expectations. We appreciate your kind words about the cleanliness of the room, the attentiveness of the staff and the quality of the entertainment.I will pass on your compliments to the entire team, as they motivate us to continue to provide exceptional service.We look forward to having you back soon for another memorable stay, thank you for choosing us and for sharing your experience!

Dear Tony,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Mathias,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality service.Thank you for choosing Hilton Playa del Carmen Resort!All The Best,

Dear Stephen,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with the hotel overall. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Rachel, Thank you for choosing us as your host, and for taking the time to share a review about your recent visit.We hope you can give us the opportunity to host you again, allowing us the opportunity to offer you the remarkable experience that you deserve and characterize us.Once again, we thank you for choosing Hilton Playa Del Carmen, and we look forward to welcoming you again.

Dear Clarke, Many thanks for taking the time to leave your kind words following your recent stay with us at Hilton Playa del Carmen.We are very happy to learn that your stay was a pleasant one, and that you loved everything. Once again, we appreciate your kind comments and look forward to welcoming you back in the not too distant future.

Dear Lisa,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Mike & Tami, Thank you for taking the time to share such a detailed overview of your recent experience with us. It's our pleasure to learn that your stay was wonderful and that you were impressed with our service. Your feedback has been shared with the team as a motivation to keep up our good work.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.

Dear Alejandra, Thank you for taking the time to share your recent experience at Hilton Playa del Carmen. We truly regret not having met your expectations. This is totally not our standards. We sincerely appreciate if you could share more details with us about your whole experience so we can improve in our service and hospitality. Looking forward hearing from you.

Dear Miriam, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was enjoyable and we appreciate the time invested in sharing your experience with us.

Dear Melissa, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your recent experience.

Dear Margarte, thank you for taking the time to share your recent experience at our Resort, we are delighted to learn your stay was most enjoyable!

Dear Marci, Thank you for taking the time to write this review, it is highly appreciated, since this allows us to improve in our service and hospitality. We truly regret not having met your expectations. This is totally not our standards. We totally understand all these concerns/claims, and rest assure, we will share these notes with our team to follow up this case, as our guests are the most important to us. Thanks again.

Dear Wendell, Many thanks for taking the time to write this amazing review. We’re so happy to read your appreciation. It is amazing to know you had a great experience. For sure, we’ll share these comments with all our team. They’ll be happy as well to know about it. We really hope to welcome you back again soon. Best regards.

Dear John, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was enjoyable!

Dear Marina, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was enjoyable and we appreciate the time invested in sharing your experience with us.

Dear Joshua, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable!

Dear Rimoun, Many thanks for taking the time to write this amazing review. We’re so happy to read your appreciation. It is amazing to know you had a great experience with the food, entertainment and our resort in general. For sure, we’ll share these comments with all our team. They’ll be happy as well to know about it. We really hope to welcome you back again soon. Best regards.

Dear Tina,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Behrooz,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.

Dear Rosie, Many thanks for taking the time to write this amazing review. We’re so happy to read you enjoyed your stay. We really hope to welcome you back soon. Best regards.

Dear Darrell, Thank you for taking the time to write this review, it is highly appreciated, since this allows us to improve in our service and hospitality. We truly regret not having met your expectations. This is totally not our standards. We totally understand all these concerns/claims, and rest assure, we will share these notes with our team to follow up this case, as our guests are the most important to us. Thanks again.

Dear Elizabeth, Many thanks for taking the time to write this amazing review. We’re so happy to read your appreciation. It is amazing to know you had a great experience.For sure, we’ll share these comments with all our team. They’ll be happy as well to know about it. We really hope to welcome you back again soon. Best regards.

Dear Kent, Many thanks for taking the time to write this review. We’re so happy to read you enjoyed your stay. We'll work to improve those opportunity areas.We really hope to welcome you back soon. Best regards.

Dear Jose, Many thanks for taking the time to write this amazing review. We’re so happy to read your appreciation. It is amazing to know you had a great experience. For sure, we’ll share these comments with all our team. They’ll be happy as well to know about it. We really hope to welcome you back again soon. Best regards.