Ratings based on 2,259 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great location to 5th st.Posted Nov 29, 2015
Liked the location, rooms and service was amazing!
for Everyoneby A verified traveler from Dallas
Excellent service, wonderful experiencePosted Nov 27, 2015
Pros: Although all inclusive remember to bring cash for tipping. The restaurant servers, the pool bar staff, the pool staff that bring you drinks, etc.
Location: The hotel location is excellent. Just one block from 5th avenue where all the tourists hang out for shopping, eating, and drinking
We chose the Royal Playa for our honeymoon and we left completely satisfied. What a marvelous experience. The service was extraordinary. We stayed for 7 days and not once, not a single time, did we have a less than a superior experience when speaking with a staff member. Because this is an all inclusive resort and everything is included you are speaking with staff regularly, whether at the pool bar, lounge bar, restaurant (there are 6 or 7 of them), maid service (we could find our key), concierge, tour staff, check in/out, etc. This must be the best place in the world to work because the staff sure acted like it. The management at this hotel should be commended for keeping their staff highly satisfied and motivated. We had a garden view with ocean view, 2nd floor, with a balcony. I wouldn't spend any extra money for a pool view but that may just be my preference. The garden view is plenty pretty. The hotel, while big, is very easy to get around quickly. All rooms are angled so the balcony/porch has an ocean view. Ours wasn't a great ocean view but we were so happy with the relaxing atmosphere and superior service that it didn't matter. We aren't hung up on that anyway which may explain why I would recommend not spending extra money for a pool view. So your mileage may vary if it is important to you. There are many restaurants at the hotel and we tried almost all of them. Each was unique with good food and, again, great staff and service.
for Everyoneby A verified traveler from Idaho
The staffPosted Nov 27, 2015
Seriously the most genuinely gracious, helpful, and kind staff at any resort I've stayed. Wonderful facility, amazing pools, food so good I can't stand it, and truly amazing staff. Do not stay anywhere else in Playa.
by A verified traveler
Posted Nov 27, 2015
Water is not blue like in the picture it more like puke green cuz it's right next to a pier so don't expect nice ocean blue. And time share staff will harass u everyday so u can buy a time share for 200 dólares a month don't fall for their first line to you " we have a free gift for you" there is always a catch my friends
for Everyoneby A verified traveler from Texas
Five days is not long enough.Posted Nov 27, 2015
Pros: Location, room, staff, food, cleanliness, pool, beach shall I go on....
Cons: Time it takes host to sell the vacation packages. We went to vacation, not to hear a spill about saving money in the future.
Location: Royal location was beautiful. An all day ride and tour of Chiten Itza was a little too much.
Weather was great even though it blew every afternoon causing ocean waves. The room was as good and comfortable as any we've ever stayed in. Food was excellent as well as the service/ Everyone was so polite and helpful. We would surely recommend the Royal to our friends.
for Everyoneby A verified traveler from St.Louis
Beautiful all-inclusive in Playa!Posted Nov 26, 2015
My husband and I went to the Royal for our honeymoon in mid-November. The resort is beautiful. The service was great. The food was pretty good. A GREAT first impression for it being our first trip to Mexico and an all-inclusive resort. Would definitely go back! Cons: If you want a place with spectacular beach, this place isn't for you. Stray cats roam the property, and they will come up to you at restaurants near the beach.
for Everyoneby A verified traveler from adkins texas
Nice hotel great staffPosted Nov 26, 2015
Hotel was wonderful but the transportation was not. We had called and reserved a pickup service from the hotel and once we landed there was no one to pick us up. Staff stated that our reservation was overlooked. So we had to buy a transportation service that was at the airport. Other than that we had a great vacation.
for Everyoneby A verified traveler from Nashville TN
Wonderful PlacePosted Nov 25, 2015
My wife and I had an unbelievable honeymoon there. The resort was beautiful and the food was great. Our master suite was more than we expected. The beach isn't that bad. Will return!
for Everyoneby A verified traveler from California
Incredible Service, Absolute ParadisePosted Nov 25, 2015
I don't frequently take the time to leave positive comments online, but this resort deserves it. Everything was included. Everything. Just ordered a bottle of champagne to our room - which was free, i.e. included in the price of the room - and it arrived in 5 minutes. All the restaurants are impeccable with excellent presentation and superior staff. We are amazed that this resort was so inexpensive considering all that is included and how great the food and service is. If you're going to Playa del Carmen, this is THE resort to stay at.
for Everyoneby A verified traveler from Mexico
La ubicacion del hotel excelente!Posted Nov 25, 2015
Pros: Me encanto la ubicacion, el personal de primera, las instalaciones muy comodas.
Cons: Recomiendo Ampliar horarios de comida y cena, ya que estan hechos p el turismo extranjero. Y arreglar las puertas de las regaderas caidas, en mi caso.
Location: Shopping, y no se mas, por que no sali del hotel y la 5a Avenida.
La estancia muy agusto, la comida una delicia en la mayoria de los restaurants y el personal excelente, con muy buena actitud siempre. El hotel con una ubicacion muy buena, ya que estas muy cerca de la 5a Avenida, donde puedes incluso hacer shopping ya que estan las principales marcas ahi. La limpieza, excelente . Solo les comento que los horarios para los Restaurants deberian ampliarlos ya que en Mexico tenemos otros para comida y cena. En cuanto a las habitaciones muy comodas, pero en mi caso, la puerta de la regadera estaba caida y se salia el agua por todos lados. Y el aire acondicionado del Coffe Shop, demasiado alto, parece un congelador.