Ratings based on 2,254 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Idaho
The staffPosted Nov 27, 2015
Seriously the most genuinely gracious, helpful, and kind staff at any resort I've stayed. Wonderful facility, amazing pools, food so good I can't stand it, and truly amazing staff. Do not stay anywhere else in Playa.
for Everyoneby A verified traveler from Texas
Five days is not long enough.Posted Nov 27, 2015
Pros: Location, room, staff, food, cleanliness, pool, beach shall I go on....
Cons: Time it takes host to sell the vacation packages. We went to vacation, not to hear a spill about saving money in the future.
Location: Royal location was beautiful. An all day ride and tour of Chiten Itza was a little too much.
Weather was great even though it blew every afternoon causing ocean waves. The room was as good and comfortable as any we've ever stayed in. Food was excellent as well as the service/ Everyone was so polite and helpful. We would surely recommend the Royal to our friends.
for Everyoneby A verified traveler from St.Louis
Beautiful all-inclusive in Playa!Posted Nov 26, 2015
My husband and I went to the Royal for our honeymoon in mid-November. The resort is beautiful. The service was great. The food was pretty good. A GREAT first impression for it being our first trip to Mexico and an all-inclusive resort. Would definitely go back! Cons: If you want a place with spectacular beach, this place isn't for you. Stray cats roam the property, and they will come up to you at restaurants near the beach.
for Everyoneby A verified traveler from adkins texas
Nice hotel great staffPosted Nov 26, 2015
Hotel was wonderful but the transportation was not. We had called and reserved a pickup service from the hotel and once we landed there was no one to pick us up. Staff stated that our reservation was overlooked. So we had to buy a transportation service that was at the airport. Other than that we had a great vacation.
for Everyoneby A verified traveler from Nashville TN
Wonderful PlacePosted Nov 25, 2015
My wife and I had an unbelievable honeymoon there. The resort was beautiful and the food was great. Our master suite was more than we expected. The beach isn't that bad. Will return!
for Everyoneby A verified traveler from California
Incredible Service, Absolute ParadisePosted Nov 25, 2015
I don't frequently take the time to leave positive comments online, but this resort deserves it. Everything was included. Everything. Just ordered a bottle of champagne to our room - which was free, i.e. included in the price of the room - and it arrived in 5 minutes. All the restaurants are impeccable with excellent presentation and superior staff. We are amazed that this resort was so inexpensive considering all that is included and how great the food and service is. If you're going to Playa del Carmen, this is THE resort to stay at.
for Everyoneby A verified traveler from Mexico
La ubicacion del hotel excelente!Posted Nov 25, 2015
Pros: Me encanto la ubicacion, el personal de primera, las instalaciones muy comodas.
Cons: Recomiendo Ampliar horarios de comida y cena, ya que estan hechos p el turismo extranjero. Y arreglar las puertas de las regaderas caidas, en mi caso.
Location: Shopping, y no se mas, por que no sali del hotel y la 5a Avenida.
La estancia muy agusto, la comida una delicia en la mayoria de los restaurants y el personal excelente, con muy buena actitud siempre. El hotel con una ubicacion muy buena, ya que estas muy cerca de la 5a Avenida, donde puedes incluso hacer shopping ya que estan las principales marcas ahi. La limpieza, excelente . Solo les comento que los horarios para los Restaurants deberian ampliarlos ya que en Mexico tenemos otros para comida y cena. En cuanto a las habitaciones muy comodas, pero en mi caso, la puerta de la regadera estaba caida y se salia el agua por todos lados. Y el aire acondicionado del Coffe Shop, demasiado alto, parece un congelador.
for Everyoneby A verified traveler from New York, NY
Wonderful Experience at this Adults Only hotelPosted Nov 24, 2015
Not much I can say that other positive reviews haven't already pointed out. From check-in to check-out, the hotel delivered on it's expectations. I traveled solo, and always felt welcomed. The hotel really does try to make everyone's stay special. Some notes: Pros: - Staff were all hard working people (kudos to one of the sweetest housekeepers Dori and my turn-down housekeeper Leticia). 90% of the staff would smile and acknowledge me, and I didn't expect it from everyone, especially when most are working and servicing the hotel needs. - Food was good considering this is an all-inclusive, and there were plenty of options. - I had a beach/pool swim up room (main pool), and it was very spacious and clean - Pool and beach were well maintained, and never had an issue with finding a chair - Nightly entertainment was, well, entertaining enough. - Hotel is 1 block from main strip with additional restaurants, bars and shopping (and I always felt safe walking around by myself) Cons: - Not the hotel's fault, but there was an slight odor on the beach (almost like a sulfur or oil smell), although this could be attributed to the high amounts of rain and buried seaweed - Food at the 24 hour lounge was limited in options and looked a bit suspect - No real entertainment at the hotel late at night, but understandable as it's not a "party" hotel I would definitely recommend this hotel for couples, groups or even those traveling solo looking for a relaxing stay. See you again Royal.
for Everyoneby A verified traveler from Beaverton, OR
AwesomePosted Nov 24, 2015
This place is awesome! Love everything about it! The only complaint I have is that we didn't stay long enough!
for Couplesby A verified traveler from Cd de Mexico
Hermoso hotel all inclusive, playa y ubicacion uffPosted Nov 23, 2015
Pros: La ubicacion, la comida, el trato del personal. Esta muy bonito y las habitaciones son muy comodas.
Cons: El gimnasio me parece chico para tanta gente y lo que no nos gusto fueron los horarios, como hay muchos americanos los horarios de comida estan pensad
Location: Tiene la mejor ubicacion de Playa del Carmen, esta tambien cerca de la playa Mamitas. A todos lados puedes ir caminando. Y hay todo tipo de actividade
Fui con cuatro amigas y nos la pasamos increible. Yo no conocia Playa del Carmen y me habian dicho que los hoteles no tenian playa, asi que este nos encanto a todas. El staff es super amable y la comida muy buena. A pesar de ser un hotel muy grande no se siente, excepto en el gimnasio, que creo que ya les quedo chico, pero aun asi siempre encontramos eliptica o caminadora despues de unos minutos. El bufet del desayuno en Spice esta delicioso. el restaurant Asia tiene un salmon al tamarino buenisimo. Incluso un dia el chef Rudy nos hizo una comida especial en el bufet a mediodia y nos consintio a cada quien segun sus alergias y preferencias. En la tarde nos gustaba ir al Coffe Shop por tes y frapuccinos, muffins y galletas, muy agradable y rico. Los cuartos son muy amplios y tienen detalles como velas y difusor aromatico junto al jacuzzi, muchas almohadas en la cama segun el gusto de cada quien. Todos con terraza y hamaca. Los camastros de la playa podrian mejorar, no son tan comodos, perp las cabanas si lo son. En la noche nos saliamos a caminar por las tiendas, bares y restaurantes de la quinta que estan a 5 minutos caminando. La verdad es que queremos regresar de lo bien que la pasamos.