Ratings based on 68 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Ultimate relaxation in paradise

Posted Jan 19, 2017
This resort was amazing. I've been to the Cancun area before and stayed near Playa Del Carmen, I wanted to book there again, but as it turned out I'm so happy we stayed in these Royal Suites Yucatan! To begin with, the room was spectacular. We had a comfortable King bed, everyone commented on how well they slept. We had our own private balcony with jetted tub. The bathroom area had two sinks and a vanity, and the shower area was very nice. We tried several different restaurants each day and never had a bad meal. The Japanese restaurant was our favorite though as everything was so fresh and light. The entire staff was so willing and anxious to help. The resort is huge and as Royal guests we had access to special drivers to take us wherever we needed to go. We just went to a lobby and asked the butler to call a ride for us. Also, as Royal guests we had access to the spa. Massage treatments and hairstyles were an extra charge, but the spa itself was included. Among other things, the spa area boasted Turkish baths, a sauna, a steam room, and jacuzzi. The resort had plenty of pools and bars. My favorite area was the salt water pool. I loved to sit and listen as the waves crashed on the rocks by the pool. You could also snorkel in this pool and we saw about a dozen different kinds of fish. I explored the rocks by the pool and even saw a sea urchin there. The sandy beach has hammocks and plenty of shaded lounge chairs. I can't wait to visit again!
Comment from Hotel Management
Jan 19, 2017 by Rosa Rivero/ Hospitality Manager, Hotel Management
Dear C, We are thrilled that you enjoyed every aspect of your stay with us, sounds like you had an amazing time while enjoying all the services and facilities that we have to offer. The next time you find yourself dreaming of a relaxing, luxurious getaway above the turquoise blue waters and white sands of Playa del Carmen, please do not hesitate to schedule your next escape with us at the Royal Suites Yucatan. Thank you again for your lovely compliments and we hope to see you again very soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Lawrence, KS

Excellent resort beyond our expectations

Posted Jan 17, 2017
Pros: The beaches, butler service, adult/quiet pools, and bar service. The staff are always great. The grounds are great and Royal suites were awesome.
Cons: Skip the italian restaurant and go to any of the other restaurants.
Location: Playa del carmen is close by and a good place to go for food and people watching. We went to Tulum/Coba on a day trip which was very nice. Skip Akumal
All of the buildings, pools, and grounds were very nice. The saltwater pool is on the rocky portion of the beach and was nice as you could see plenty of fish in the pool itself and the views from all the beaches are really nice! There are lots of chairs available but it does pay to get there earlier if you REALLY want a specific spot. The Royal Palladium has its own private beach area. What this is is a shady area with Cabanas and a few beach chairs. When we were there this area was quieter than most other parts of the beach and if you wanted full sun it was just a few steps away to where the beach slopes to the water. There are bars everywhere and the staff are very friendly and accommodating. I would say that having your own large and/or insulated glass would be a positive if you wanted (or were forced to choose) a spot farther away from a bar on the beach. The adult areas are nice and quiet (and some pools have iguanas that will come right up to the pools). There are canals and boats to take you around and if you want you can feed the fish (which are plentiful and easy to see). The one negative to the whole trip was the italian restaurant. Terrible service and food. The food at the buffet is probably the best food you will get. The staff in the buffet were the best and since you can see and pick out your food you get what you want. The other a la cart restaurants were usually good and the courses were typically very good. The butler for the royal guests is very nice/quick.
Comment from Hotel Management
Jan 17, 2017 by Rosa Rivero/ Hospitality Manager, Hotel Management
Dear Krista, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel pampered and well attended during their stay, and we are thrilled to know you enjoyed your experience. Our efforts are rewarded when we succeed on providing with vacations beyond our guest expectations, so thank you for sharing it with us. We do regret that you did not like the food and service at our Italian restaurant, but we thank you for your feedback, as it is very important for us to keep improving and enhancing our services. All the Royal Suites Yucatan staff and family thank you for your useful review, and we hope to welcome you once more, to offer you our characteristic Royal service again! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Maquoketa IA

Huge Resort!

Posted Jan 14, 2017
Loved this place! So big! You can fine something for everyone! Was considered when we booked that the other resorts attached to this one would not feel adult only, to our surprise it was wonderful! There are lots of adult only options and lots of things to do, see and eat! Thanks for the wonderful vacation we will be back for sure!
Comment from Hotel Management
Jan 16, 2017 by Rosa Rivero/ Hospitality Manager, Hotel Management
Thank you for your lovely review on your visit, we are thrilled that we were able to match and exceed your expectations. We look forward to host you once more so you can have another wonderful adult only experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Jan 10, 2017
Everything was perfect except the food is merely mediocre for the most part. Most commonly items are over cooked. With that said, buffets are really pretty good for items that tolerate being out for a while.
Comment from Hotel Management
Jan 16, 2017 by Rosa Rivero/ Hospitality Manager, Hotel Management
Thank you for your feedback, we feel very sorry that food was not up to your expectations, we will take note of your concerns as we are always trying to improve the quality of our service. We do hope that you will give us another opportunity to exceed your expectations. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very nice, top notch resort!

Posted Nov 11, 2016
You will love the atmosphere and ambiance of this resort. Everyone is extremely friendly and helpful. Plenty to see and do. We would go back tomorrow! Not only is the food/drink good, but the tropics bring out different wildlife. It was beautiful and worth every penny, definitely a must see.
Comment from Hotel Management
Nov 20, 2016 by Roxana Alvarez Olmos/ Royal Suites Manager , Hotel Management
Dear Esther, Thank you for your coments. I am glad to read that you had such a great stay and of course we will wait until your next time, it will be a pleasure to welcome you again. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Musky, smelling odor

Posted Nov 6, 2016
Pros: The hotel service was amazing. The site was absolutely beautiful. I would go back but I would have to complain more to make things right.
Cons: Horrific odor in our room and ants everywhere. Our friends room didn't have that issue.
Location: The beaches were beautiful. Several pools with swim up bars. Many excursions to keep you entertained.
The service was excellent from all the staff. However, we had ants in our room the entire time. There was a horrible smell of bug spray and moldy smell the entire week. It was awesome to be given a choice of the types of pillows we wanted, time for cleaning service and what we wanted specifically in the mini bar. However, our mini bar wasn't stocked with our requests each day. They shouldn't have us fill out our options if they couldn't fulfill the request.
Comment from Hotel Management
Nov 20, 2016 by Roxana Alvarez/ Royal Suites Manager, Hotel Management
Dear Heather, Thank you for your feedback, this help us all the time to see our strenghts but also to see were we can improve. I am dissapointed to read that you had a bad experience in your room because of ants and musky odor. Since we are sorrounded by jungle, and although we spray areas and rooms all the time, we can have some insects or the humidity can make this strange odor. Nonetheless I apologice for this inconvenience and I hope you can give us another opportunity in a near future so we can change your impression. Greetings from Mexico
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Royal Suites Doesn't Disappoint

Posted Oct 27, 2016
Seventh trip down to the Riviera Maya. First stay at The Royal Suites Yucatán. Will definitely be back to this Resort. Loved it.
Comment from Hotel Management
Oct 28, 2016 by Alejandro M, Hotel Management
Dear customer, Thank you for your comment, we are happy to see that you enjoyed and we remain at your service for your next visit. Kind regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Outstanding Resort - fabulous staff

Posted Oct 26, 2016
Pros: Friendly staff everywhere! The staff would help meet your every need.
Cons: That the premium liquors were not available at a swim up bar. We stayed at the Royal which had the premium liquor but the pool is small and did not have a swim up bar.
Location: About an hour from Cancun airport. We enjoyed visiting the Mayan ruins at Chichen Itza and Tulum.
Comment from Hotel Management
Oct 28, 2016 by Alejandro M, Hotel Management
Dear guest, Thank you so much for your excellent comment, we are very happy to realize that our effort has this positive results. We take note of your suggestion for the pool as we always try to improve our service. Looking forward to see you soon. Kind regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Great adults only experience

Posted Oct 15, 2016
Fantastic all exclusive with lots of extras. Only complaints would be small. They need to get rid of the raccoons and other animals too close to the food areas. Also the pool side lunch at the Royal Suites pool is served too late. Other than that, virtually perfect.
Comment from Hotel Management
Oct 26, 2016 by Roxana Alvarez Olmos/ Royal Suites Manager, Hotel Management
Thank you for your feedback, we really aprecciate that you choose us for your holidays and I hope that you come back in a near future. Your comments are very important to us since it is the way we can improve so we thank you for that. Hoping to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from High Wycombe, England, UK

Lovely place, comfortable rooms. Food is OK.

Posted Oct 14, 2016
Pros: The Spa - quiet and peacefully. If you ask nicely they might chop down a coconut and let you drink the coconut juice in the pool.
Cons: The food. Only a minor irritation but service at the a la carte could be swifter. the food a bit bland. the buffet restaurants good lots of choice
Location: i didnt venture off the complex as mainly went there to chill. but there are lots of excursions to the ruins, cenotes
TRS overall is a lovely place and getting about is easy with the golf taxis. The staff are most friendly, if at times it seems to be a bit false. I definitely recommend going to the spa. You have access to the hydrotherapy areas. The lazy river, infinity pool and landscaped gardens are gorgeous. Lots of choice of restaurants. We mainly ate at the buffet restaurants as we felt that the a la carte restaurant service was a bit slow and food was below par (cold and bland). The room service was surprisingly good. The room was clean and comfortable. The hydro tub on the balcony was great and a lot of fun For a relaxed and chilled out holiday this place is perfect. I would definitely recommend staying at this hotel
Comment from Hotel Management
Oct 26, 2016 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear Jacksta, I am happy to read that you enjoyed the spa, the staff friendlyness and all the amenities of the 5 resorts in the complex. On the other hand we take note about your food comments because thanks to them, we can take some decisions and improvements. I hope that in a near future you visit us again to see some of our changes and restaurants openings. Best regards