Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

very nice hotel

Posted Dec 17, 2015
Very clean, friendly staff that go out of their way for you. Food ranged from good to not very good at all (avoid the "steakhouse"). Beach and pool areas were great. Outdoor spa tub was amazing. Great massages at the spa. Grounds are beautiful and very walkable (even though there are golf carts to take you places). Calling it luxury would be a stretch I think but I would go back!
Comment from Hotel Management
Dec 20, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear AB, Thank you for your feedback about your last stay at Royal Suites Yucatán by Palladium because we can improve and as a matter of fact, we are doing some renovations in restaurants and menus so hopefully you can come back in a near future to try them all. Best regards,
Comment from Hotel Management
Dec 20, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear AB, Thank you for your feedback about your last stay at Royal Suites Yucatán by Palladium because we can improve and as a matter of fact, we are doing some renovations in restaurants and menus so hopefully you can come back in a near future to try them all. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice room, great staff!

Posted Nov 10, 2015
Very happy with our room except the view from our balcony overlooked construction. The staff was excellent! They went above and beyond every time. Lucia, Victor, Ivonne, Jessy only a few of the wonderful staff they employ
Comment from Hotel Management
Dec 4, 2015 by Royal Suites Manager, Hotel Management
We all thank you for your review. We will give your comments to our wonderful staff because definitely this great experience you had will not be possible without them. Finally we hope you can visit us in a near future. We are sorry if the works in the lake in Riviera Resort bother you, we are finished with them and are only because we continue improving for our clients. Best regards, Roxana Alvarez Olmos Gerente de Royal Suites / Royal Suites Manager Palladium Hotel Group
3 out of 5
by A verified traveler from Texas

Foodies beware

Posted Nov 9, 2015
Pros: The Royal had some wonderful perks-the spa time was great.
Cons: FOOD
This hotel is beautiful! The room was great! Service was amazing! Unfortunately the food was disappointing. I read reviews on line before we went and that was the consensus that the food was not great, but I thought "no big deal". Well, learn from my mistake-its a big deal. The buffets were beautiful, but if you have any food knowledge at all, it will be tough to enjoy it.
Comment from Hotel Management
Dec 4, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear Sha, We appreciate your feedback and we are glad to read that you had a great time at Royal Suites Yucatán by Palladium. We are improving all the time thank you to comments like yours and hopefully next time you visit us, you find a good change in the food. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Awesome hotel!

Posted Nov 2, 2015
We stayed here for our very first anniversary and it was just great. Service at the royal suites was fabulous with exclusive bar/lounge, golf cart to everywhere, exclusive pool and beach section, etc. oh yes, and the el jardin restaurant. My husband and I ended up eating there for most of our stay as we felt that it had the best food and service. The resort is huuuuuuge and we took advantage of the golf cart service as well as the shuttle wherever we go (we loved the Spa, they got really cool relaxing pools, sauna, and baths). Beach is a bit far from our room, but you can take the golf cart or the shuttle. Also, room service was a bit slow and missed a couple of items, but it didn't take away our fun.
Comment from Hotel Management
Dec 4, 2015 by Roxana Alvarez Olmos / Royal Suites Manager , Hotel Management
Dear Sunny, We are glad to read you enjoyed all the Royal Suites Yucatán by Palladium facilities. Thank you for letting us know about the missed items in room service, we will check what the problem was, so we can improve in this matter. Hope to see you soon!
5 out of 5
Recommended
for Couples
by ELISA

SENSACIONAL, hermoso complejo de hoteles

Posted Oct 29, 2015 on Hotels
Supero totalmente nuestras expectativas, todo el complejo PALLADIUM tanto el RIVIERA,el WHITE SAND, el COLONIAL , EL KANTENAH Y EL ROYAL SUITES YUCATAN que es en el que nos quedamos , todos son sensacionales, . visitamos en los diferentes hoteles los buffet y estan muy completos y riquisimos, aparte fuimos al restauran EL DORADO de el Palladium Colonial de especialidades de Carnes riquisimo. Por las noches hay shous en el Riviera y en el colonial., muy bien todo., No pudo ser mejor, nos encanto la alberca salada con la que cuenta con peces. Con gusto nos volveriamos a quedar en cualquiera de los hoteles del complejo PALLADIUM
Comment from Hotel Management
Dec 14, 2015
Estimada Elisa, Le agradecemos se haya tomado el tiempo en dejarnos sus comentarios sobre su pasada estancia con nosotros y esperamos en un futuro nos den nuevamente la oportunidad de poder servirles. Saludos desde el Caribe, Roxana Alvarez Olmos
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2015
Great vacation, the staff was fantastic! Excellent drinks and many food options.
Comment from Hotel Management
Dec 13, 2015 by Gerente de Royal Suites , Hotel Management
Thank you for your feedback. We are glad to read you had a great vacation. Hopefully we can see you soon! Roxana Alvarez Olmos
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Second time as good as the first

Posted Sep 24, 2015
Pros: The resort complex is very large and unique with over 80% undeveloped jungle lots to explore.
Cons: na
Location: Snorkeling with the turtles at Akumal Bay
This is a great place to stay, the staff is wonderful from the front desk personnel Lizzet and Rafael, who remembered us from a year ago, to the cart drivers Israel, Alberto and Antonio, all do what ever they can to make your stay great.
Comment from Hotel Management
Dec 20, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear Tim, Thank you for your comments and we hope to see you in a near future for your third stay. Definetely without our coworkers, we cannot reach our goal, wich is to have happy clients. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded my expectations

Posted Sep 14, 2015
Property was massive with lots to see and do. Very large and friendly staff, and there is no reason to eat dinner anywhere other than Jardin at the suites as the menu changes every night.
Comment from Hotel Management
Dec 20, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Thank you for your feedback, I hope your comments help other guests in their stay and for us, is really helpfull to read that you enjoyed your stay and hopefully you can give us another chance to host you in a near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from York, England

Very nice hotel.

Posted Sep 4, 2015
This is a fantastic hotel that is set on a beautiful long stretch of beach. The staff are very helpful and most speak very good English. The rooms are cleaned everyday and are of a very high standard. The food in the numerous restaurants was excellent with the only exception been the deserts which were a bit hit and miss and are not of the same high standard. The resort is massive with numerous pools and activities and a beautiful spa, luckily there are numerous little buggies that you can jump on that will take you anywhere in the resort. I would not hesitate to recommend this hotel as we had a fantastic honeymoon here and we will definitely be going here again in the future.
Comment from Hotel Management
Dec 20, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear Richard, Thank you for your comments and for choosing Royal Suites Yucatán by Palladium for your honeymoon since this is a lifetime experience and I am sure it will last forever. I know that your feed back not only will be helpfull to other guests that will travel to us but is helpfull to us because we can see if we are going in the correct way to have our guests happy. Hope to see you in a near future. Regards from the paradise!
5 out of 5
Recommended
for Couples
by A verified traveler from Buenos Aires

Lujo sólo para adultos

Posted Jul 20, 2015
Pros: Todo
Cons: Creo que dan todo al máximo, pero se podría mejorar la frecuencia del transporte interno
Location: Está a 30 Km de Tulúm y de Playa del Carmen. Ideal para relajarse en la playa y visitar los sitios arqueológicos y pueblos cercanos.
Exclusivo, impecable, playa soñada, personal muy atento
Comment from Hotel Management
Dec 20, 2015 by Roxana Alvarez, Gerente Royal Suites, Hotel Management
Estimado Lucho, Gracias por compartir su pasada experiencia con nosotros. Apreciamos sus comentarios que nos permitirán mejorar y las recomendaciones que hace para otros viajeros para que se decidan en reservar con nosotros. Nos encantaría verles en un futuro. Saludos cordiales,