Ratings based on 111 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Michigan

Honeymoon stay

Posted May 14, 2017
Pros: I liked the whole idea of all inclusive and adults only, the pool was very relaxing and we were always able to get a cabana.
Cons: I hear they are going to be doing a large expansion of the "Royal Suites" portion of the property which will be a big plus!
Location: The location was quite far from the airport, plenty of things to do within the complex & excursions were within 20 minutes away.
Our first stay in Mexico, and it being our honeymoon, we definitely picked the cream of the crop! From the pool, to the room, to the accessibility and to the staff, this hotel was by far one of the best travel experiences we have had.
Comment from Hotel Management
May 15, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Christine, Thank you for such a wonderful comment, we are honored to have been chosen for you to celebrate your honeymoon; the delightful only adult moments are especially perfect at our Royal Suites Yucatán. We are glad to know that you enjoyed our privileged location, in a practical close proximity to all the beautiful aractions of the Riviera Maya, thank you also for mentioning how please you were with the room accomodations, the exlucive Royal pool with nice cabanas, making this trip as good as you were expecting for this special occasion. Yes, we have a renovation coming soon, it will be an honor to welcome you when this exciting project is finished, we trust you will love every aspect of our improved Hotel. Looking forward to see you again, we wish you all the best! Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted May 7, 2017
Had a great time, but no coke, Don Q 151 rum, and rocky beach. Very large place, takes time to find your way around.
Comment from Hotel Management
May 7, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear guest, Thank you for staying in our resort and for taking the time to share your impression of your overall experience with us. We are glad to know that you had a great experience during your holidays at Royal Suites Yucatán, we are sad to know that the premium drinks and the specific brand of soda we have available in our bars were not up to your expectations, however we appreciate that you share this feedback with us and will forward it to our management. Our complex allows our guests access to 4 different resorts, this offers a great number of bars, restaurants, pools and facilitates in general so all our guests can have a wide experience during their holidays, to translate between them you can enjoy a nice walk through our ecological paths use our transportation facilities such as trains and golf carts, we will continue to improve our indications and maps so you and all our guests fully enjoy this aspect of our complex. We hope you can visit us again, and enjoy the best moments of our beach, that is not always rocky, we would love to serve you again, and offer you a memorable experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Great Resort

Posted May 2, 2017
We have stayed at the Royal Suites last year and enjoyed it so much we decided to make it where we got married! Amazing and helpful staff, beautiful property that is unique in this area. It is a large resort but with the golf carts always there to take you where you want you can get across quick and easy. Too much to list but very happy with everything, recommend anyone looking to go to Mexico to consider the Palladium.
Comment from Hotel Management
May 3, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Andrew, We feel very honored because you decided to return to this beautiful place that was your perfect wedding destination and now hopefully your new home away home. Thank you for highlighting the beauty of this magical resort, the facilities for ground transportation between the areas and the attentions of our staff that is always there to assist you in every need to make your stay more comfortable. We appreciate your kind recommendation and look forward to share many special holidays with you. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 23, 2017
Arrived early, staff was helpful in making us comfortable until check in time, got us situated with lunch and relaxation. Room was beautiful and bell service wonderful. First night turn down service delivered a welcome gift. Last night turn down service surprised us with a room decorated with rose petals and tea lights, NEED I SAY MORE!!!! AWESOME grounds and staff is on their game. A hint would be to take lots of tip money, not necessary, but for the service you get you will WANT to!!!
Comment from Hotel Management
Mar 23, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Guest, Thank you so much for your beautiful review, and sharing your experience from beginning to end at Royal Suites Yucatán. We are delighted to know that you enjoyed the exclusive services of our only adult result, and that the attentions from our staff were outstanding at all times. Again thank you for your visit, as our resort will soon be renovated, we hope that you find the opportunity to return and see the fantastic new facilities we are going to have for you. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Great time! Great inclusions!

Posted Mar 15, 2017
Pros: We loved everything! Especially the inclusions!!
Cons: The Brazilian restaurant was not the best. The meat choices need to be improved!! Perhaps try a little harder to clear the beach of the seaweed.
Location: Location seemed fine. We didn't leave the hotel except for a day to Chichen Itza.
We loved our room, our bed was comfortable! The A/C worked great! The beach was great, you have to understand the seaweed situation and step over a few inches of it to get to the great white sandbars in the turquoise ocean!! We went in expecting "resort" food, but were pleasantly surprised at the quality of the a la cart restaurants and the buffets! Two thumbs up! The Royal Suites have great inclusions we never dreamed of!! You have to experience it! The staff was great!! All were ready and willing to help, all were friendly and had smiles on their faces at all times! This is the only place we will return to!!!
Comment from Hotel Management
Mar 15, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Shawn&Michelle, Thank you very much for such a fresh and delightful review about your last holidays in our resort. We feel so very happy to know of the great vacation time you had at Royal Suites Yucatán. We appreciate your compliments towards our services, facilities and staff, as well as we thank you for sharing with us your feedback and suggestions regarding the areas that we felt short from your expectations, we will do our outmost to improve them. We hope you can visit us when our full renovation of Royal Suites is finished, it will be a pleasure to welcome you and once more provide great conclusions! Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Michigan

Awesome resort!

Posted Mar 14, 2017
Pros: The staff was always willing to help and answer any questions we had. This was our 1st time at The Royal Suites.
Cons: We would like to see the ocean from our room.........
The staff could not have been better.....the bar staff, desk workers, servers in the restaurants, butlers as well as the drivers or bell hops could not have been better! We will be back for sure.
Comment from Hotel Management
Mar 14, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Brenda, Thank you also for staying with us at luxury Royal Suites Yucatán and for your kind words about the efficiency and friendliness of our staff; your compliments will definitely be shared with the team. We appreciate your suggestions that are highly valuable to us, especially now that we have a renovation and enlargement of all Royal Suites in terms of more rooms and more facilities for our guests to enjoy that will be held this year, and which we are very excited to start. Again thank you for your time, we really look forward to see you and welcome you at the new Royal Suites Yucatán. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Fabulous hotel!

Posted Mar 2, 2017
My husband and I just got back from our honeymoon at the Royal suites and we do not have enough good things to say about our experience! The scenery is absolutely gorgeous, the resort is kept immaculate, the staff is extremely friendly and helpful, Guillermo and Paola in particular, and the rooms were beautiful, clean and comfortable. There were many different choices for restaurants, activities, and pools so there was no shortage of things to do. As a royal customer, we had the option of either participating in group activities or booking private sessions, a private pool, private transportation around the resort, and a private spot on the beach. If I had to come up with any complaints they would be minor. The resort is a combination of five resorts in one, which is great for variety of choices of pools and restaurants, however the Royal resort is a bit far from some of the restaurants and the private section of beach is literally at the complete opposite end of the resort from Royal, but with the private transportation this really isn't a huge problem. The only other thing that wasn't a highlight of our stay was the food. The food in the restaurants was immensely better than the buffet. While there was a wonderful variety, the food at the buffet was just mediocre. It wasn't bad by any means, just not anything to write home about. However beyond these minor things, our stay at Royal was easily the best vacation either of us have ever had and we wouldn't hesitate to return!
Comment from Hotel Management
Mar 2, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Heather, First of all, we want to thank you for the immense privilege of choosing our Hotel for your wonderful and treasured Honeymoon, for us it has been an honor to be your hosts during your stay in the Mexican Caribbean. Thank you very much also, for mentioning Guillermo and Paola by name, and for recognizing the superior service they provided to you during your visit. We are proud of all of our team members throughout the property that make your vacation even more special. We are very glad to know that you enjoyed all the exclusive services of Royal Suites, we have a renovation coming soon of the entire royal section, which will bring many new restaurants and services, the Royal section will be bigger and way beautiful, all your suggestions about food will be highly considered when looking into ways of improving even more the luxurious services of Royal Suites Yucatan. We will be more than happy to welcome you once the renovations have finished, from the bottom of our hearts we wish you all the best. Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from British Columbia

A relaxing Mexican getaway!

Posted Feb 26, 2017
This was our first time to Mexico and the Royal Suites Yucatan did not disappoint! We were looking for a week to soak up the sun, relax on the beach, and enjoy great meals and that was exactly our experience. The Royal Suites is part of the larger Palladium complex, and it felt like our own mini-hotel. It provided the tranquility and quiet we wanted (being an adults-only area) but still allowed us to partake in all the amenities the larger - and much busier! - complex offered. We played tennis, mini-golf, and racket ball that resembled pickle ball - the sports facilities were fantastic. Being beach people (vs. pool loungers) the beach did not disappoint! We found lounge chairs with ease every single day, with plenty of options. The restaurants offered a variety of cuisines, and although some were better than others, overall we felt we were treated to excellent meals. Reservations are a must if you don't want to be waiting for an hour to get a table.
Comment from Hotel Management
Feb 27, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Shannon First of all thank you for selecting Royal Suites Yucatán for your holidays, we feel very satisfied to know that you had a relaxing time and that we managed to fulfill all your expectations. It does sound like you had a great time enjoying all the exclusive services and the peaceful are of Royal Suites; we have a full renovation this year of our only adult section, we are sure that you will not be disappointed with all the many new things we will have. We hope that you decide to visit us in paradise once more, when the renovations has concluded. Looking forward to host you again. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago

No Problemas

Posted Feb 20, 2017
We had stayed at the Blue Diamond, another adults only all inclusive in Playa del Carmen, so we had a basis for comparison. Blue Diamond was much smaller, the food service was more elegant, and the guests more sophisticated. However, the facilities and services at Royal Suites were superior. The adult beach was nicer with many canopy type beach beds always available, as compared to two at Blue Diamond. The salt water pool with tropical fish fed by the adjacent ocean was a pleasure. The rooms were better maintained and laid out. Service was consistent and unpretentious. The facilities of the other hotels, which are part of this large complex, are available to Royal Suite guests if you want to explore, which we chose not to do. A very nice experience with no problems.
Comment from Hotel Management
Feb 21, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Michael, Thank you so very much for this fantastic comment and comparison that you have done, we are very pleased knowing that your experience at Royal Suites Yucatán, was superior and we managed to meet your expectations. We really appreciate your sincere compliments regarding the exclusive services and luxurious facilities at the Royal section, we feel delighted that you truly enjoyed the beach area and also the salt water pool “Las Rocas” one of our guest´s favorites to snorkel with fishes. We hope you give us the pleasure to welcome you back in the near future to this beautiful enchanted paradise. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful resort

Posted Feb 19, 2017
Pros: Wonderful staff. Spa, there really is nothing not to like.
Second time here, and will not be our last. Very clean, wonderful helpful staff.
Comment from Hotel Management
Feb 20, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Pamela, Thank you so much for your trust on making Royal Suites Yucatan your favorite destination in beautiful Riviera Maya. We are thrilled to know that everything in your stay was wonderful, and that you will be returning, hopefully very soon to our luxurious resort. Be certain that we will share your kind words with all the team that made this vacation possible. We look forward for your 3rd visit and can’t wait to pamper you in your home away home once more. Best regards,