Ratings based on 43 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Buenos Aires
Lujo sólo para adultosPosted Jul 20, 2015
Cons: Creo que dan todo al máximo, pero se podría mejorar la frecuencia del transporte interno
Location: Está a 30 Km de Tulúm y de Playa del Carmen. Ideal para relajarse en la playa y visitar los sitios arqueológicos y pueblos cercanos.
Exclusivo, impecable, playa soñada, personal muy atento
for Everyoneby A verified traveler from texas
Relax Like RoyaltyPosted Jul 18, 2015
Just returned from our second trip to grand palladium riviera maya, and first time in the royal suites. Definitely worth the upgrade! Great rooms and service from private carts around the sprawling resort to room service to priority in dinner reservations to, our favorite, the private royal beach with beach beds and service, the royal suites allows you to relax like royalty on an amazingly beautiful beach.
for Everyoneby A verified traveler
Beautiful resort, lots of wildlife, a nice stay!Posted Jul 16, 2015
Pros: Breakfast, free upgrade to a Suite, the suite's balcony, the suite itself, the grounds, all-inclusive
Cons: Night-life, dinner buffet, room amenities (bug spray, first aid kit)
Location: There are many attractions near, but we did not venture off the resort. Only around Playa del Carmen when we were coming and going.
Tip 1: The Royal Suites are a section of the Grand Palladium resort. I was unclear about this and had a little trouble finding the resort. So as you are traveling down the highway follow the signs to Grand Palladium. Tip 2: Fly into Cozumel rather than Cancun. Cozumel airport is small and easy-going. Short taxi ride to ferry terminal. The ferry takes you to Playa Del Carmen which has a lot of shopping and restaurants. Then from Playa the resort is only a 25 minute drive south. A couple there said they flew into Cancun and the drive from there was horrible. Tip 3: MEN BRING PANTS!!!!!!!! I did not pack pants due to the weather. Upon check-in I hear that the a la carte dinner restaurants have a dress code that require men to wear pants. We had to eat buffet dinner all week (room service one night). Grounds: Beautiful! There are 4 main lobbies where there are bars, vendors at night, shows, reception. Golf carts take you where ever you want to go or you can walk. Many pools including a "natural pool" that is on the ocean and is open to the ocean. Royal section of the beach was ok, but further down the beach has thick seaweed. Many lizards, iguanas, coati, birds, others. Zentropia spa is really nice. Service: Good and pleasant, wasn't really a language barrier. Some bartenders were better than others. Food: El Jardin breakfast was good everyday. Lunch was pretty good. Dinner buffets were bad. Room service tasted good but food was soggy by the time it reached us.
for Everyoneby A verified traveler from Fremont, CA
Nice adult-exclusive hotel with large roomsPosted Jun 4, 2015
Pros: Loved the hotel lobby, where it was air-conditioned. Had a nice sitting area for tea-time, or snacks.
Cons: Include hair conditioners in the rooms. Better maintenance of beach, especially the seaweed.
Location: Atun Chen for caves/cenote swimming and snorkeling. Akumal Bay beach for snorkeling with sea turtles.
We did not know that Royal Suites is one small little hotel within the large Palladium compound. We initially booked this place because we thought it would be right off the beach, but we actually needed to walk quite a bit, or take the shuttle. Finding the Royal Suites lobby in itself was difficult since there was a lack of signs of where Royal Suites is located, but we eventually found it nestled deep north of the compound. The beach here was filled with seaweed, making it difficult to get into ocean. Snorkeling here was really blah, have to go elsewhere. The rooms were large and there was even a hot tub in it. We loved the idea of a private hot tub, but ended up only using it once. The room was clean and spacious, and enjoyed it. You can go to any of the restaurants within the Palladium compound. We tried Brazilian BBQ, mediterranean food, Japanese teppanyaki, and the steak house. All the food there was pretty mediocre, our least favorite being the steak house (steaks were very tough and chewy), and our favorite being Mare Nostrum (mediterranean). You can make reservations, and we barely had any wait going in with reservations. Service is hit or miss here. We encountered some who were really awesome and accommodating, some who were just terrible, but most of them were average. Most of them really had a hard time understanding English, but with my limited Spanish, we survived. I probably wouldn't come back here, unless there's a super awesome special.
for Everyoneby A verified traveler from San Antonio, TX
Great 2nd Stay - Palladium Royal Yucantan SuitesPosted Jun 2, 2015
Pros: What is not to like? The surroundings are beautiful, the rooms - large, comfortable and clean, top shelf liquors and food and an exceptional staff.
Cons: The only downside was the distance from the guest rooms to the private beach, located at the opposite side of a very large resort complex.
Location: The resort is located equidistant from Tulum and Playa del Carmen. Many ecological & adventure tours available - cenotes, zip lines, Mayan ruins.
After six long years, we returned to the Gran Palladium Royal Suites May 25-June 1, 2015. The occasion was celebration of our 45th anniversary. The facilities had seen some improvements over the years. A new bridge had been built over the river, giving guests direct and quick access to the Royal Suites private lobby, bar, deck and boat dock. The grounds were beautifully landscaped and maintained and the public areas and guest rooms were spotlessly clean. Golf carts designated for Royal Suites guests were available for transport to the private Royal Suites beach, the salt water pool or any of the four other adjoining resort lobbies, restaurants, shops, disco and theaters. The Zentropia Spa is elegant and serene. I do feel ,however, that the prices for services are higher than most. As a Royal Suites guest you do get a 15% discount so you may want to avail yourself of the facilities and services. El Jardin is the Royal Suites private dining area. The food is excellent and the staff is very attentive. They will happily prepare anything you request off or on menu. One night we mentioned that we loved crepes suzette so our waiter Javier prepared them table side for us. On our anniversary, we returned to our room to find rose petals in the shape of a heart on our bed and a chilled bottle of champagne with chocolate- covered strawberries on the table, compliments of the Royal Suites. We definitely will return to the Royal Suites and this time it won't take six years!
for Couplesby A verified traveler from RS / Brasil
SUPEROU EXPECTATIVAPosted May 27, 2015
Pros: Hospitalidade e atendimento. Serviço. Limpeza. Natureza.
Cons: que pudesse entrar de traje de banho no restaurante para almoço, pelo menos. que tivesse um repelente de mosquitos para a hora de escurecer.
Location: proximo aos parques, Playa del Carmem a 30 minutos.
Imaginamos um lugar luxuoso, grande, e como estivemos no Riú Cancun a alguns anos, traçamos um comparativo como expectativa. Fomos surpreendidos não só pelo luxo e tamanho, mas pelo atendimento que é fantastico, são muito atenciosos, sempre prestativos, simpaticos e sorridentes e, também pela fauna, animais lindos, soltos, por todo lado, natureza preservada. Da recepção, com champanhe, jantar de lagosta, coqueteis, bebidas servidas na tenda na beira da praia, e depois ser levado de carrinho de volta pro quarto, demais. Estes carrinhos tbm levam para todas as partes do resort, é só pedir e como eles dizem " mandam o helicóptero"... Arrependimento? Ter ficado 7 dias em outros hotéis e somente 4 no Royal Suites Yucatan.
for Couplesby A verified traveler
Great PlacePosted Mar 22, 2015 on Hotels
Beautiful property. Great food with different restaurant options. Impeccable service. We would go there again.
for Couplesby A verified traveler from Minnesota
Very nice resort & wonderful staff!Posted Mar 9, 2015
Pros: Staff, spa, rooms
Cons: food, desserts, pool temperature.
Location: Location is very remote.
The resort is very nice. We loved that at the Royal we did not need to have towel cards and rec'd top shelf liquor. We also loved that use of the spa facilitates were included. They have an amazing spa with co-ed steam rooms and saunas, etc..We really didn't like how isolated the location is and how far we had to walk to get to the beach, spa, etc...they do have carts available and we usually didn't have to wait too long; only a couple times. The food was mediocre. The desserts were very limited and not good. The rooms are very nice, loved the mini bars and tubs on the balconies. Our main complaint is that the pools are not heated and they were extremely cold!! The Royal pool was boring to us, there is no music and it's very small so we spent most of our time at the Riviera pool or the beach. The staff at this resort are amazing and made our stay very memorable!
for Everyoneby A verified traveler
Beautiful resort and not one problem!Posted Mar 2, 2015
Pros: Cleanliness. Staff. Room.
Cons: Kill smoking at the pools! One smoker ruins a 10 lounge chair area at the pool. We spent way too much time moving because a smoker sat down next to us
Location: Scuba off the shore was nice. 5 minute boat ride at the resort and I was 100 feet down on the reef.
I'm going to tell about my experience and also address some of the negative things said about this resort: First, check in was a breeze. Took about 5 minutes and had our room. This is a record time for a Mexico check-in. Room was very nice, clean, and cool. We had a very hot week and the room stayed as cool as we wanted it. Staff was fantastic and very nice. Barbara from the entertainment staff was a lot of fun and cycled with my wife and I in the pool every day. She was GREAT! I saw earlier feedback about the following issues so I kept an eye out to report on. Here it is: Beach was a long way away: If you sit in front of the TV and haven't walked in 5 years, then yeah, it's a little bit of a walk. I could get to the beach walking medium speed in about 10 minutes. The adult pool was 1 minute (but it's small and everyone smoked so we didn't every go here). The main pool was 5 minute walk. Nothing crazy and they did have the trains running which were always going by. Lots of Seaweed on the beach: True, they were out removing it every morning. They did a good job. The beach was beautiful and there were two very sandy areas to walk in the ocean (way out) and clean. Water was warm. It's the ocean, can't blame the resort for that. Watered down drinks: We tried Bailey's and Capt. Morgan and it was full octane! Hard to water down beer too. TV channels not in English: Only American arrogance would believe TV should be in English every country you visit.
for Everyoneby A verified traveler
good all-inclusive for just about anyone.Posted Feb 18, 2015
Pros: Food was surprisingly good for an all inclusive - even the buffet food was plentiful, tasty and varied.
Cons: Private "beach" for Royal Suites isn't really a private beach area - it is a private enclosed area set back from the beach. This wasn't really clear.
We stayed at Royal Suites Yucatan - part of the massive Palladium hotel property. There are a total of 5 hotels on this property, but there is sufficient space in the facilities and on the beach for everyone. Numerous pools cater to kids and adults alike. All of the a la carte restaurants were very good - excellent service and tasty food. The buffet in the Il Jardin restaurant (the private restaurant for the Royal Suites) was very good for breakfast - but we did not try it for dinner. The buffets we tried for lunches were as to be expected - good variety of choices, pretty decent quality. We did go to one buffet restaurant for one dinner - mistake. Not because of the food, which was fine, but the atmosphere was pure chaos. Not sure why people feel it is ok to let kids run free in the buffet - the place was swarming with kids running in all directions with heaping plates of food. Worse were the adults who seemed not to understand the idea of waiting your turn to access some of the more popular parts of the buffet. It was just a free for all - it really soured our experience which, until this point, had been fantastic. The long strip of beach was very nice - warm water, sandy, some rocky parts but not bad. Rooms in the Royal Suites were very nice and spacious and quiet. Spa was superb - floating in the pool or using the water circuit, it was all awesome. All staff were excellent. Friendly, helpful and surprisingly good english.