Ratings based on 48 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Las Vegas
Second time as good as the firstPosted Sep 24, 2015
Pros: The resort complex is very large and unique with over 80% undeveloped jungle lots to explore.
Location: Snorkeling with the turtles at Akumal Bay
This is a great place to stay, the staff is wonderful from the front desk personnel Lizzet and Rafael, who remembered us from a year ago, to the cart drivers Israel, Alberto and Antonio, all do what ever they can to make your stay great.
for Everyoneby A verified traveler
Exceeded my expectationsPosted Sep 14, 2015
Property was massive with lots to see and do. Very large and friendly staff, and there is no reason to eat dinner anywhere other than Jardin at the suites as the menu changes every night.
for Everyoneby A verified traveler from York, England
Very nice hotel.Posted Sep 4, 2015
This is a fantastic hotel that is set on a beautiful long stretch of beach. The staff are very helpful and most speak very good English. The rooms are cleaned everyday and are of a very high standard. The food in the numerous restaurants was excellent with the only exception been the deserts which were a bit hit and miss and are not of the same high standard. The resort is massive with numerous pools and activities and a beautiful spa, luckily there are numerous little buggies that you can jump on that will take you anywhere in the resort. I would not hesitate to recommend this hotel as we had a fantastic honeymoon here and we will definitely be going here again in the future.
for Couplesby A verified traveler from Buenos Aires
Lujo sólo para adultosPosted Jul 20, 2015
Cons: Creo que dan todo al máximo, pero se podría mejorar la frecuencia del transporte interno
Location: Está a 30 Km de Tulúm y de Playa del Carmen. Ideal para relajarse en la playa y visitar los sitios arqueológicos y pueblos cercanos.
Exclusivo, impecable, playa soñada, personal muy atento
for Everyoneby A verified traveler from texas
Relax Like RoyaltyPosted Jul 18, 2015
Just returned from our second trip to grand palladium riviera maya, and first time in the royal suites. Definitely worth the upgrade! Great rooms and service from private carts around the sprawling resort to room service to priority in dinner reservations to, our favorite, the private royal beach with beach beds and service, the royal suites allows you to relax like royalty on an amazingly beautiful beach.
for Everyoneby A verified traveler
Beautiful resort, lots of wildlife, a nice stay!Posted Jul 16, 2015
Pros: Breakfast, free upgrade to a Suite, the suite's balcony, the suite itself, the grounds, all-inclusive
Cons: Night-life, dinner buffet, room amenities (bug spray, first aid kit)
Location: There are many attractions near, but we did not venture off the resort. Only around Playa del Carmen when we were coming and going.
Tip 1: The Royal Suites are a section of the Grand Palladium resort. I was unclear about this and had a little trouble finding the resort. So as you are traveling down the highway follow the signs to Grand Palladium. Tip 2: Fly into Cozumel rather than Cancun. Cozumel airport is small and easy-going. Short taxi ride to ferry terminal. The ferry takes you to Playa Del Carmen which has a lot of shopping and restaurants. Then from Playa the resort is only a 25 minute drive south. A couple there said they flew into Cancun and the drive from there was horrible. Tip 3: MEN BRING PANTS!!!!!!!! I did not pack pants due to the weather. Upon check-in I hear that the a la carte dinner restaurants have a dress code that require men to wear pants. We had to eat buffet dinner all week (room service one night). Grounds: Beautiful! There are 4 main lobbies where there are bars, vendors at night, shows, reception. Golf carts take you where ever you want to go or you can walk. Many pools including a "natural pool" that is on the ocean and is open to the ocean. Royal section of the beach was ok, but further down the beach has thick seaweed. Many lizards, iguanas, coati, birds, others. Zentropia spa is really nice. Service: Good and pleasant, wasn't really a language barrier. Some bartenders were better than others. Food: El Jardin breakfast was good everyday. Lunch was pretty good. Dinner buffets were bad. Room service tasted good but food was soggy by the time it reached us.
for Couplesby Daniel from Altea, Spain
Lovely the adults only areas.Posted Jun 11, 2015 on Hotels
Loved this hotel. We had been in Cancun for a few days and then moved down the coast. I much prefer this part of the coast. The water is very calm and you can swim or snorkel easily from the beach. The Royal Sutes are very luxurious. All of the staff are very helpful and friendly. The rooms are very large with a lovely jacuzzi bath on the terrace. We had a ground floor room and the terrace was very private. Note there is no lift so not so good it you are on the higher floors. Be aware the Royal Suites are a small part of a very large hotel complex. The Jardin restaurant is only for our area. It's great for breakfast. For lunch you have to go to the other parts of the complex. The buffet area is very large and busy. Lots of children. The speciality restaurants are very good, but big and children are allowed in, even late in the evening. I don't dislike children, but babies crying in a restaurant at 9pm is a bit annoying. Golf carts are available to drive you to the beach etc. The beach has a lovely area for the Royal Guest suites. I wish we could have stayed on a few more days as I think there were lots more lovely areas to explore. You will see birds, iguanas, raccoons and a few animals I didn't recognise. In general I loved my stay here and would happily return.
for Everyoneby A verified traveler from Fremont, CA
Nice adult-exclusive hotel with large roomsPosted Jun 4, 2015
Pros: Loved the hotel lobby, where it was air-conditioned. Had a nice sitting area for tea-time, or snacks.
Cons: Include hair conditioners in the rooms. Better maintenance of beach, especially the seaweed.
Location: Atun Chen for caves/cenote swimming and snorkeling. Akumal Bay beach for snorkeling with sea turtles.
We did not know that Royal Suites is one small little hotel within the large Palladium compound. We initially booked this place because we thought it would be right off the beach, but we actually needed to walk quite a bit, or take the shuttle. Finding the Royal Suites lobby in itself was difficult since there was a lack of signs of where Royal Suites is located, but we eventually found it nestled deep north of the compound. The beach here was filled with seaweed, making it difficult to get into ocean. Snorkeling here was really blah, have to go elsewhere. The rooms were large and there was even a hot tub in it. We loved the idea of a private hot tub, but ended up only using it once. The room was clean and spacious, and enjoyed it. You can go to any of the restaurants within the Palladium compound. We tried Brazilian BBQ, mediterranean food, Japanese teppanyaki, and the steak house. All the food there was pretty mediocre, our least favorite being the steak house (steaks were very tough and chewy), and our favorite being Mare Nostrum (mediterranean). You can make reservations, and we barely had any wait going in with reservations. Service is hit or miss here. We encountered some who were really awesome and accommodating, some who were just terrible, but most of them were average. Most of them really had a hard time understanding English, but with my limited Spanish, we survived. I probably wouldn't come back here, unless there's a super awesome special.
for Everyoneby A verified traveler from San Antonio, TX
Great 2nd Stay - Palladium Royal Yucantan SuitesPosted Jun 2, 2015
Pros: What is not to like? The surroundings are beautiful, the rooms - large, comfortable and clean, top shelf liquors and food and an exceptional staff.
Cons: The only downside was the distance from the guest rooms to the private beach, located at the opposite side of a very large resort complex.
Location: The resort is located equidistant from Tulum and Playa del Carmen. Many ecological & adventure tours available - cenotes, zip lines, Mayan ruins.
After six long years, we returned to the Gran Palladium Royal Suites May 25-June 1, 2015. The occasion was celebration of our 45th anniversary. The facilities had seen some improvements over the years. A new bridge had been built over the river, giving guests direct and quick access to the Royal Suites private lobby, bar, deck and boat dock. The grounds were beautifully landscaped and maintained and the public areas and guest rooms were spotlessly clean. Golf carts designated for Royal Suites guests were available for transport to the private Royal Suites beach, the salt water pool or any of the four other adjoining resort lobbies, restaurants, shops, disco and theaters. The Zentropia Spa is elegant and serene. I do feel ,however, that the prices for services are higher than most. As a Royal Suites guest you do get a 15% discount so you may want to avail yourself of the facilities and services. El Jardin is the Royal Suites private dining area. The food is excellent and the staff is very attentive. They will happily prepare anything you request off or on menu. One night we mentioned that we loved crepes suzette so our waiter Javier prepared them table side for us. On our anniversary, we returned to our room to find rose petals in the shape of a heart on our bed and a chilled bottle of champagne with chocolate- covered strawberries on the table, compliments of the Royal Suites. We definitely will return to the Royal Suites and this time it won't take six years!
for Couplesby A verified traveler from RS / Brasil
SUPEROU EXPECTATIVAPosted May 27, 2015
Pros: Hospitalidade e atendimento. Serviço. Limpeza. Natureza.
Cons: que pudesse entrar de traje de banho no restaurante para almoço, pelo menos. que tivesse um repelente de mosquitos para a hora de escurecer.
Location: proximo aos parques, Playa del Carmem a 30 minutos.
Imaginamos um lugar luxuoso, grande, e como estivemos no Riú Cancun a alguns anos, traçamos um comparativo como expectativa. Fomos surpreendidos não só pelo luxo e tamanho, mas pelo atendimento que é fantastico, são muito atenciosos, sempre prestativos, simpaticos e sorridentes e, também pela fauna, animais lindos, soltos, por todo lado, natureza preservada. Da recepção, com champanhe, jantar de lagosta, coqueteis, bebidas servidas na tenda na beira da praia, e depois ser levado de carrinho de volta pro quarto, demais. Estes carrinhos tbm levam para todas as partes do resort, é só pedir e como eles dizem " mandam o helicóptero"... Arrependimento? Ter ficado 7 dias em outros hotéis e somente 4 no Royal Suites Yucatan.