Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great adults only experience

Posted Oct 15, 2016
Fantastic all exclusive with lots of extras. Only complaints would be small. They need to get rid of the raccoons and other animals too close to the food areas. Also the pool side lunch at the Royal Suites pool is served too late. Other than that, virtually perfect.
4 out of 5
by A verified traveler from High Wycombe, England, UK

Lovely place, comfortable rooms. Food is OK.

Posted Oct 14, 2016
Pros: The Spa - quiet and peacefully. If you ask nicely they might chop down a coconut and let you drink the coconut juice in the pool.
Cons: The food. Only a minor irritation but service at the a la carte could be swifter. the food a bit bland. the buffet restaurants good lots of choice
Location: i didnt venture off the complex as mainly went there to chill. but there are lots of excursions to the ruins, cenotes
TRS overall is a lovely place and getting about is easy with the golf taxis. The staff are most friendly, if at times it seems to be a bit false. I definitely recommend going to the spa. You have access to the hydrotherapy areas. The lazy river, infinity pool and landscaped gardens are gorgeous. Lots of choice of restaurants. We mainly ate at the buffet restaurants as we felt that the a la carte restaurant service was a bit slow and food was below par (cold and bland). The room service was surprisingly good. The room was clean and comfortable. The hydro tub on the balcony was great and a lot of fun For a relaxed and chilled out holiday this place is perfect. I would definitely recommend staying at this hotel
5 out of 5
by A verified traveler from Chicago, IL

Excellent vacations with Royal Suites Yucatan.

Posted Oct 13, 2016
It was our second time with Royal Suites Yucatan. We have a few favorite resorts in Rriviera Maya where we go usually couple of times a year. Royal Suites is one of them. We just got back home three days ago. It's adults only resort. Rooms very clean, large and beautiful. Very comfortable beds with selection of pillows. Great, relaxing spa. Few good restaurants and top shelf drinks. Private, beautiful beach and private pool. But most important the resort has amazing staff !!! We'll be back. We'll be back again with our friends. 10/13/2016
5 out of 5
by A verified traveler from Toronto

Royal Suites Yucatan

Posted Oct 11, 2016
Pros: The Royal beach and the Spa are great.
Wife and I stayed for 10 days in October/16, This is a large property with 5 hotels in it. our Royal suites were very good and comfortable, staff was excellent and polite, carts are promptly available to bring you anywhere, Royal beach was crystal clear and calm all the time. all restaurants had excellent variety and quality, including the many buffets throughout. overall we are very pleased and happy and are already planning a trip back to the same hotel in April/17.
5 out of 5
by A verified traveler

Absolutely Romantic

Posted Oct 5, 2016
Location: We went snorkling with the turtles close by at Akumal Beach.. Clear warm water with white sand beach.
Our stay was very upscale. I loved the Jacuzzi on our balcony overlooking the lush jungle. They surprised us with chocolate covered strawberries and champagne!
Comment from Hotel Management
Oct 7, 2016 by Assistant Manager, Hotel Management
Dear Sir and Madam, Thanks a lot for your great comments about your holidays in The Royal Suites Yucatan and particularly about our staff. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day; the staff is our best asset and we are really happy to realize that you enjoyed your stay as this is the aim of our team, to offer memorable vacations to our visitors. Thank you again and please, do not hesitate to contact us for your next visit, so we can do our best to provide you with the best of attentions. Best regards David Calvo Quiroga Assistant Manager
5 out of 5
by A verified traveler

7th time, Palladium still the best

Posted Sep 30, 2016
Pros: We like the rooms, food, service, location. Everything!
Cons: Larger play list of music at the pool. Heard the same songs in same order everyday.
Location: The location is about 1 hour from airport. Close to Tulum and Akumal. Visited a cenote this year. We find public transportation easy and inexpensive.
A fantastic resort and staff that go out of their way to make your staff the best. We enjoyed our spacious junior suite with a large deck and jacuzzi tub. The bedding is so soft and bed comfortable, we slept well every night. The Royal section includes WiFi to the rooms which is great.... we were able to enjoy Netflix's if we wanted,stay in touch with home and do our on line web check in at the end of our stay. We enjoy the exclusive El Jardin Restaurant for breakfast each day and most dinners. We did try the brand new Chang Thai El la Carte and really loved it. There are many restaurants to choose from and you can make a reservation for any place you like with the butlers in the Royal Lobby. They were extremely helpful for all our questions all week. We had an issue with our safe the first night and it was very quickly fixed, they did not want to inconvenience us and fixed it as quickly as possible. Lunch was spent by the pool eating BBQ from this new option or ordering a sandwich or salad. The staff poolside were incredible. Carlos, Jesus and Diego were fantastic. The lobby staff Antonio and Lucy and Marcus you are truly amazing and wonderful people. We will miss you all! The resort is huge, stunning, well cared for and no one could ever be bored or hungry. Take time to research this resort to get the most out of your staff. We had no issues with our Expedia package, all our travel was great. We highly recommend this resort and will return again!
Comment from Hotel Management
Oct 3, 2016 by Alejandro M, Hotel Management
Dear guest, Thank you much for such a wonderful review, it make us to keep doing our best effort to enhance our services and be able to have loyal customers like you. Thank you again and we look forward for your next visit. Kindest regards, Alejandro Martin Residen Manager
5 out of 5
by A verified traveler from New York City

Nice property (pool, beach)very professional stuff

Posted Aug 27, 2016
I would recommend for all my friend this beautiful resort. I can rate from the stuff, transportation with a good drivers, room through restaurant (Garden), shows and everything else as a excellent, beautiful and unforgettable resort⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Comment from Hotel Management
Sep 5, 2016 by David Calvo Quiroga Assistant Manager, Hotel Management
Dear Sir or Madam. First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you the best of all attentions. Kind regards,
5 out of 5
by A verified traveler from Phoenix, AZ

Exceptional Stay

Posted Jun 21, 2016
Pros: The service and attention was phenomenal.
Cons: The live shows were average, but we didn't really plan to go to many shows anyway. We never had time for them, most nights.
Location: Rented a car for day trips to Tulum, and Chitzen Itza. Passed on the crowded "Eco Parks" and "Adventure Attractions" this time.
8 days, 7 nights in June. The Royal Suites upgrade was well worth it. Stayed in the Riviera section of this resort 5 years ago and would have given it a 4.5 star rating then. Was dubious that the Royal could be much better. But it did not disappoint! I would recommend either of the options.
Comment from Hotel Management
Jul 18, 2016 by Assistand Manager, Hotel Management
Dear Sir or Madam, Thank you for your kind words about our resort and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. Thank you again and, please, don't hesitate to contact with us if you decide to visit us again or for any further comment. Sincerely, David Calvo Assistand Manager
4 out of 5
by A verified traveler from B. Northern Wisconsin

Royal Suite

Posted May 1, 2016
Clean resort. Our third trip here.We love the wonderful staff. Drinks are wonderful by the pool. Well worth the money.
Comment from Hotel Management
May 2, 2016 by Alejandro Martin, Hotel Management
Dear Jenny, Thank you so much for your nice comments, we are glad to realize that you enjoyed your stay with us. We remain a your service for any further comment or for your next visit. Kind regards, Alejandro Martín
5 out of 5
by A verified traveler from Boston, MA

Awesome Ammenities

Posted Apr 25, 2016
Pros: Exclusive pool and BBQ for lunch. Exclusive beach area with bar and top shelf beers/liquor. Transportation Service around the resort.
Cons: We preferred the breakfast options at the other hotels on the resort instead of the Royal Suites exclusive restaurant.
Location: It's a 45 minute ride from Cancun and about 20 minutes from Playa Del Carmen.
We stayed at the Royal Suites Yucatan for our honeymoon and were absolutely blown away by our experience. When we sat down to check-in we were brought welcome drinks and cookies. They went through the entire resort and beach area with us page by page in their welcome guide and explained everything. Their transportation service delivered us and our luggage directly to our rooms and we didn't have to lift anything! The room was nicely decorated with flower petals and the air was set to a comfortable temperature. The mini bar and 24-hour room service that was included in our stay was amazing! We could call the car service to take us anywhere on the resort we wanted, and then back to our room! The food at all the specialty dinners and buffets were good, it was nice to have unrestricted access to all of the areas. We had two favorite surprises of our stay, the surprise champagne in our room (free!) to celebrate our honeymoon and the benefits of being Royal Suite guests at the beach and pool. Every day in the afternoon a BBQ is set up and served at the Royal Suites pool for lunch. And at the private Royal Suites beach they served fruit bowls in hollowed out grapefruits! It as out first all inclusive experience and I think it will be very hard to beat! We want to go back as soon as we can! Loved all the people and their personalities we were beyond helpful in every way!
Comment from Hotel Management
Apr 28, 2016 by Assistant Manager, Hotel Management
Dear Priscilla Thanks a lot for your excellent comments about your last vacations with us and for such a delightful description of your experience at The Royal Suites Yucata. For us is really significant the feedback from our guests and is gratifying to realize that our dedication is in the right path. Is a Real honor and we are glad to know that enjoyed as important as it is the honeymoon and above all know that have enjoyed to the fullest, at The Royal Suites Yucatan we do our best in every detail event for your holidays and in this case your honeymoon to become an unforgettable experience. thank you very much for your preference. Thank you again and please, if there is anything further we can do just let us know. We look forward to welcoming you back! Kind regards, Azael Arvizu