Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Phoenix, AZ

Exceptional Stay

Posted Jun 21, 2016
Pros: The service and attention was phenomenal.
Cons: The live shows were average, but we didn't really plan to go to many shows anyway. We never had time for them, most nights.
Location: Rented a car for day trips to Tulum, and Chitzen Itza. Passed on the crowded "Eco Parks" and "Adventure Attractions" this time.
8 days, 7 nights in June. The Royal Suites upgrade was well worth it. Stayed in the Riviera section of this resort 5 years ago and would have given it a 4.5 star rating then. Was dubious that the Royal could be much better. But it did not disappoint! I would recommend either of the options.
Comment from Hotel Management
Jul 18, 2016 by Assistand Manager, Hotel Management
Dear Sir or Madam, Thank you for your kind words about our resort and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful. Thank you again and, please, don't hesitate to contact with us if you decide to visit us again or for any further comment. Sincerely, David Calvo Assistand Manager
4 out of 5
by A verified traveler from B. Northern Wisconsin

Royal Suite

Posted May 1, 2016
Clean resort. Our third trip here.We love the wonderful staff. Drinks are wonderful by the pool. Well worth the money.
Comment from Hotel Management
May 2, 2016 by Alejandro Martin, Hotel Management
Dear Jenny, Thank you so much for your nice comments, we are glad to realize that you enjoyed your stay with us. We remain a your service for any further comment or for your next visit. Kind regards, Alejandro Martín
5 out of 5
by A verified traveler from Boston, MA

Awesome Ammenities

Posted Apr 25, 2016
Pros: Exclusive pool and BBQ for lunch. Exclusive beach area with bar and top shelf beers/liquor. Transportation Service around the resort.
Cons: We preferred the breakfast options at the other hotels on the resort instead of the Royal Suites exclusive restaurant.
Location: It's a 45 minute ride from Cancun and about 20 minutes from Playa Del Carmen.
We stayed at the Royal Suites Yucatan for our honeymoon and were absolutely blown away by our experience. When we sat down to check-in we were brought welcome drinks and cookies. They went through the entire resort and beach area with us page by page in their welcome guide and explained everything. Their transportation service delivered us and our luggage directly to our rooms and we didn't have to lift anything! The room was nicely decorated with flower petals and the air was set to a comfortable temperature. The mini bar and 24-hour room service that was included in our stay was amazing! We could call the car service to take us anywhere on the resort we wanted, and then back to our room! The food at all the specialty dinners and buffets were good, it was nice to have unrestricted access to all of the areas. We had two favorite surprises of our stay, the surprise champagne in our room (free!) to celebrate our honeymoon and the benefits of being Royal Suite guests at the beach and pool. Every day in the afternoon a BBQ is set up and served at the Royal Suites pool for lunch. And at the private Royal Suites beach they served fruit bowls in hollowed out grapefruits! It as out first all inclusive experience and I think it will be very hard to beat! We want to go back as soon as we can! Loved all the people and their personalities we were beyond helpful in every way!
Comment from Hotel Management
Apr 28, 2016 by Assistant Manager, Hotel Management
Dear Priscilla Thanks a lot for your excellent comments about your last vacations with us and for such a delightful description of your experience at The Royal Suites Yucata. For us is really significant the feedback from our guests and is gratifying to realize that our dedication is in the right path. Is a Real honor and we are glad to know that enjoyed as important as it is the honeymoon and above all know that have enjoyed to the fullest, at The Royal Suites Yucatan we do our best in every detail event for your holidays and in this case your honeymoon to become an unforgettable experience. thank you very much for your preference. Thank you again and please, if there is anything further we can do just let us know. We look forward to welcoming you back! Kind regards, Azael Arvizu
5 out of 5
by Vivian B.

Amazing anniversary

Posted Mar 31, 2016 on Orbitz
The hotel always exceeds our expectations. Hands down the BEST resort experience in the Riviera Maya. From the moment you check in to the moment they wish us a safe trip home this resort is unbeatable. We celebrated our anniversary here and have gone to this resort 7 or 8 times and each time we go they have the ability to be even better than the last time. Food, Service, cleanliness, amenities, room service, decor, drinks, beach ... On and on ... A 5+
5 out of 5
by A verified traveler from Michigan

Highly recommend!

Posted Feb 24, 2016
Pros: Everything! Especially the staff.
Cons: Honestly, nothing.
Location: We did the Dolphin Trainer for a Day program at Dolphinaris. If you love dolphins, this is a MUST! Plus, it is only about 20 minutes down the road.
My husband and I have no words for how amazing our experience was here! We went here for our honeymoon and felt that we were being treated as royalty. The staff went above and beyond with anything we asked for or needed and every interaction we had was extremely pleasant. We loved the bartender at our pool, Marcos! Our room was great, and the food was fantastic. I can't say enough good things about this place. We loved that is was so enclosed as opposed to other resorts that are just one tall building on the beach. This is more like a village. There are a lot of small buildings with just a few rooms and everything is enclosed by jungle. There is a lot of wildlife. We read on other people's reviews that they didn't like the steakhouse, but we loved it. We were always blown away with how good our meals were. We really enjoyed the Royal Suites because it was quiet, but if you wanted to be in a more entertaining atmosphere then all you had to do was take a golf cart over to the next building that wasn't adults only, so there was more atmosphere, but then when you needed quiet again, you could go back to the Royal Suites. It had a really nice balance. If you are looking for the perfect mixture of fun and relaxation, then look no further!
Comment from Hotel Management
Mar 26, 2016 by Assistant Manager, Hotel Management
First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, specially being a repeater guest that enjoyed your honeymoon. Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you the best of all attentions. Kind regards, Azael Arvizu
4 out of 5
by A verified traveler from Dallas, TX

Beautiful setting

Posted Feb 21, 2016
Pros: The atmosphere and the staff.
Cons: Restaurants are uneven. Italian option needs an upgrade in their pasta offerings, but other restaurants were good.
Location: We never left the resort and took advantage of their spa, the beach, the pools, and the jungle like atmosphere on the numerous safe pathways.
Lots of options here. Salt water pool filled with the ocean waves. Dinner on the beach by candle light. Several pools to choose from and great, helpful staff.
Comment from Hotel Management
Feb 23, 2016 by Sergio Bermejo, Assistant Manager, Hotel Management
Dear guest, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests. We are happy to read that you enjoyed your stay, and please, do not hesitate to contact us if there is anything further we can do from this end. Kindest regards.
4 out of 5
by A verified traveler from dallas

very nice hotel

Posted Dec 17, 2015
Very clean, friendly staff that go out of their way for you. Food ranged from good to not very good at all (avoid the "steakhouse"). Beach and pool areas were great. Outdoor spa tub was amazing. Great massages at the spa. Grounds are beautiful and very walkable (even though there are golf carts to take you places). Calling it luxury would be a stretch I think but I would go back!
Comment from Hotel Management
Dec 20, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear AB, Thank you for your feedback about your last stay at Royal Suites Yucatán by Palladium because we can improve and as a matter of fact, we are doing some renovations in restaurants and menus so hopefully you can come back in a near future to try them all. Best regards,
5 out of 5
by A verified traveler

Nice room, great staff!

Posted Nov 10, 2015
Very happy with our room except the view from our balcony overlooked construction. The staff was excellent! They went above and beyond every time. Lucia, Victor, Ivonne, Jessy only a few of the wonderful staff they employ
Comment from Hotel Management
Dec 4, 2015 by Royal Suites Manager, Hotel Management
We all thank you for your review. We will give your comments to our wonderful staff because definitely this great experience you had will not be possible without them. Finally we hope you can visit us in a near future. We are sorry if the works in the lake in Riviera Resort bother you, we are finished with them and are only because we continue improving for our clients. Best regards, Roxana Alvarez Olmos Gerente de Royal Suites / Royal Suites Manager Palladium Hotel Group
3 out of 5
by A verified traveler from Texas

Foodies beware

Posted Nov 9, 2015
Pros: The Royal had some wonderful perks-the spa time was great.
Cons: FOOD
This hotel is beautiful! The room was great! Service was amazing! Unfortunately the food was disappointing. I read reviews on line before we went and that was the consensus that the food was not great, but I thought "no big deal". Well, learn from my mistake-its a big deal. The buffets were beautiful, but if you have any food knowledge at all, it will be tough to enjoy it.
Comment from Hotel Management
Dec 4, 2015 by Roxana Alvarez Olmos/Royal Suites Manager , Hotel Management
Dear Sha, We appreciate your feedback and we are glad to read that you had a great time at Royal Suites Yucatán by Palladium. We are improving all the time thank you to comments like yours and hopefully next time you visit us, you find a good change in the food. Best regards,
5 out of 5
by A verified traveler from New York

Awesome hotel!

Posted Nov 2, 2015
We stayed here for our very first anniversary and it was just great. Service at the royal suites was fabulous with exclusive bar/lounge, golf cart to everywhere, exclusive pool and beach section, etc. oh yes, and the el jardin restaurant. My husband and I ended up eating there for most of our stay as we felt that it had the best food and service. The resort is huuuuuuge and we took advantage of the golf cart service as well as the shuttle wherever we go (we loved the Spa, they got really cool relaxing pools, sauna, and baths). Beach is a bit far from our room, but you can take the golf cart or the shuttle. Also, room service was a bit slow and missed a couple of items, but it didn't take away our fun.
Comment from Hotel Management
Dec 4, 2015 by Roxana Alvarez Olmos / Royal Suites Manager , Hotel Management
Dear Sunny, We are glad to read you enjoyed all the Royal Suites Yucatán by Palladium facilities. Thank you for letting us know about the missed items in room service, we will check what the problem was, so we can improve in this matter. Hope to see you soon!