Ratings based on 51 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Super friendly staff

Posted May 27, 2017
Loved the staff at this place. Helpful and friendly. The room was always very clean. Perfect and very convenient location. The conditions of the hotel can definitely be improved. Not at all welcoming, in fact it looks like the hotel is about to be out of business. For the owners, the hotel can definitely use some 'love' so that visitors can enjoy those beatiful views better. But again, the staff was great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our stay

Posted May 14, 2017
The staff was great and very accommodating. Alex was always helpful in recommending places to eat or things to do& always gave us directions since we did not have gps. Our hotel room was smaller than I'd imagine but it had everything we needed. It got a little warm during the day but at night it was perfect with the windows open. The beach in a couple minutes walk away, the wifi connection is pretty good. The location is perfect, right across the street is this restaurant called Mateo's. My husband and I went there a few times, they have great music, food & affordable drinks. Overall a good hotel, we would stay there again :)
Comment from Hotel Management
May 15, 2017 by TULUMBAY, Hotel Management
Thank you for choosing our hotel, we are glad you enjoyed it, Thank you for leaving a comment, we hope you still had our guests
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Simple beachfront hotel

Posted Apr 23, 2017
Cute and cozy place with blue and white decor for the room. Environmentally friendly-run on wind/solar which is awesome, imho. Great location, walking distance to plenty of bar/restaurants and shops. Tulum ruins only 15-20min bike ride away. Bike rental place also close by($5/day).
Comment from Hotel Management
May 11, 2017 by TULUMBAY, Hotel Management
THANK YOU FOR YOUR COMMENT AND FOR HIS STAY AT YOURSELF AND THANK YOU FOR PICTURES. WE HOPE TO HAVE YOU AS OUR CLIENTS ONCE MORE
4 out of 5
Recommended
for Couples
by A verified traveler

Low key heaven.

Posted Mar 31, 2017
Pros: Location. Low-key, charming atmosphere. Friendly helpful staff. Great food and drinks.
We had three wonderful relaxing days at Tulum Bay. Pure bliss.
Comment from Hotel Management
Apr 13, 2017 by TULUMBAY, Hotel Management
GOOD MORNING THANK YOU FOR CHOOSE OUR HOTEL AND THANK YOU FOR THOUGHING A COMMENT
2 out of 5
by A verified traveler from Canadian

Shack on the road

Posted Mar 14, 2017
Pros: The area was trendy with good restaurants and bars were close by.
Cons: This space needs a lot of improvement before it should be allowed to be rented again.
Location: Tulum in general was great and we liked the area. Will definitely go back but not to this place.
We were given the impression that we were renting a cute cabin on the beach this was not the case. It was a shack not more that 8 feet from the road. Single board wall construction , no windows and barely big enough room for a bed. Ridiculously over priced for what it was. Not a dime has been spent on this shack that could improve the guests comfort.
Comment from Hotel Management
Mar 19, 2017 by TULUMBAY, Hotel Management
Thank you for being at our hotel, you had made the idea of staying in a hut on the beach, but apparently you did not read the description, take this opportunity to say that before booking anything, carefully read the descriptions, services and everything else, because if he is not what you expect the blame can not be attributed to those who sell, as if you are cheating. To say that there are no windows is not telling the truth, because there are 2 bungalows, obviously the spaces are smaller than a room with a different kind, but also the spaces are well described, and I regret not having been able to fulfill what you had imagined, but next time we recommend you to read the description of the environments. thank you
3 out of 5
by A verified traveler

great view but make sure to book a big room

Posted Feb 23, 2017 on Hotels
the single room was quite quite small, the bed was pretty small too, its mean for one person or couple. but not alot of breathing and space to move. there were not bathroom connected in the room so you had to go out and used a shared bathroom which was kinda weird.
Comment from Hotel Management
Mar 19, 2017 by EMILIANA, Hotel Management
thank you for having stayed at our hotel, the Bungalow you have booked, is a bungalow with shared bathroom as you already knew when booking because widely said in the description of the room, so I do not think a constructive comment, the bungalows have a queen size bed 150cm x 180cm in the room we have a closet and fan, as described, if he needed a larger room with brick walls and a private bathroom, you just had to book another room type, we have 5 different with different prices. Yours was the cheapest
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

The Perfect Little Getaway

Posted Feb 14, 2017
We loved our stay at Tulum Bay. Michael was there every time I was in need of anything, always had a drink recommendation! Gerardo was so kind and fun to chat to at the front desk. The deck is amazing and the look out point seems like it should be out of a movie, we did yoga up there a couple mornings. We stayed in the bungalows which added to the experience. It was a shared bathroom outside but still so convenient. I love its beachy vibes and rustic white wood decor. My kinda place. I definitely want to come back here!
Comment from Hotel Management
Mar 19, 2017 by TULUMBAY, Hotel Management
Thank you for having stayed at our hotel. Thanks for leaving a comment
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Smaller hotel right on the beach!

Posted Feb 7, 2017
Location: Rented bikes 3 out of the 6 days and explored the area! Also went snorkeling off the Tulum ruins on the reef! The best ever!
Second floor room with balcony right on the ocean! Could not have been better! Slept with balcony door open each night to listen to ocean waves! Staff very helpful and room cleaned everyday! We will be back!
Comment from Hotel Management
Feb 10, 2017 by hoteltulumbay@gmail.com, Hotel Management
Good morning and thank you for choosing our hotel, we work a lot for your well being and when he is appreciated then that it's worth it. we hope to have you as our guests again.
3 out of 5
by A verified traveler

Decent, but there are better in Tulum

Posted Feb 6, 2017 on Hotels
The room was facing the street and there was a bar that played loud music into the night which wasn't so relaxing.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
hello thank you for choosing our hotel, in fact we are trying to solve the problem of the music of tjebars, overall I hope you both enjoyed it. Thanks for leaving a comment
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location right on a beautiful beach w

Posted Jan 11, 2017
Great place but very rustic with very basic accommodations and shared bathrooms and shower. If you're looking for a 5 star resort this isn't for you. But if you're ok with simple accommodations in a beautiful location at a good price it's a great place. Think Gilligans island
Comment from Hotel Management
Jan 13, 2017 by TULUMBAY, Hotel Management
thank you for staying in our hotel, thanks for leaving a comment We hope to have you again as our guests.