Ratings based on 2,414 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Excellent Resort on all counts

Posted Feb 7, 2016
Just returned from Valentin's 7 days vacation. The whole experience was very pleasant. The resort is a large well designed park with conveniently located hotel buildings and general facilities ( Restaurants, Pools, Sport Grounds). The food is excellent and varieties are many for any taste and stomach preferences. Recreation options include tennis, billiard, table tennis, gym, yoga, pylates,dances, pool basketball, pool volleyball, Zumba, basketball, beach volleyball, soccer, night concerts, bars and more. The beach is big and well maintained. I and my wife were particularly impressed by quality of yoga sessions instructed by Ms. Barbara. The staff is very friendly and made our stay easy from the check in and to check out moment. I highly recommend this resort and personally plan to come again.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 5, 2016
Facilities were fantastic, the food was great and the beach area was private and large. Views of the ocean from our room were awesome.
Comment from Hotel Management
Feb 6, 2016 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guest , Thank you so much for taking the time to write about VIM on Expedia. We are delighted that you picked us form the thousands of options in Mexico and that your stay was fantastic! Your kind words, as all, will be shared with the whole team and we are eager to welcome you back once more. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Feb 4, 2016
Pros: Pools, food, entertainment.
Cons: Pools too cold.
Location: Nice and secluded.
Loved it. Great food, great entertainment, great drinks, great staff. Beautiful grounds, beautiful pools. Beautiful, clean beach.
Comment from Hotel Management
Feb 6, 2016 by Customer Service Manager VIM, Hotel Management
Dear Tricia , Words are not enough to express the gratitude we feel by your kind and positive feedback regarding your visit to our hotel. We are so delighted to read that you had such an enjoyable stay with us from your restaurants to; service; food selection and staff. Please be assured that we have shared your feedback regarding the pools’ temperature with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services. We are very appreciative of your sharing your views on Expedia and it was our pleasure to have welcomed you. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Blissful relaxation!

Posted Feb 3, 2016
This was our second visit and we enjoyed it even more than the first time. We upgraded to a swim up room in building 6 and really enjoyed it. We wanted to be close to the beach and away from the noise at the main pool and this was perfect. The staff is always friendly and attentive, the grounds well kept, and the facilities clean. The food is good considering it is after all an all-inclusive resort. The evening entertainment is always nice and something for everyone. Can't wait to go back! A special thanks to Sergio at Mar Tiera!
Comment from Hotel Management
Feb 8, 2016 by Customer Service Manager VIM, Hotel Management
Dear returning Carrol , Thank you very much for your loyalty and 5 star review! We are pleased to hear that you had an enjoyable stay once again and that you were happy with the service you received from us . The VIM team will be thrilled to see your comments and we will be sure to pass them on. We look forward to having you stay with us again for your third visit! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Stay

Posted Jan 31, 2016
The hotel exceeded expectations and the staff were so friendly. My girlfriend and I had the most amazing time.
Comment from Hotel Management
Jan 31, 2016 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guests What a wonderful review about our property! Thank you very much for your glowing 5 star reviews and for your recommendation! We look very much forward to welcome you back at the VIM in the near future. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Cold Spring NY

Very nice resort

Posted Jan 31, 2016
Everything was very pleasant at this hotel. My only disappointment was that in booking the hotel I specifically asked if they had tennis courts...which they did. Most places that have tennis facilities also have at least a part time pro. They did not have that and therefore I missed being able to hit with the pro. Other than that, I have no complaints and would more than likely go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great Resort

Posted Jan 27, 2016
Very nice facility - beautiful grounds and fabulous pool. Great selection of first class restaurants with no reservations needed & very little waiting. Spacious and well kept beach. Comfortable and clean room. Smallest room more than enough.
Comment from Hotel Management
Jan 28, 2016 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guests, Thank you for sharing your positive comments about our hotel! It is always a pleasure to read such encouraging words from our guests as we are eager to keep up the good work always ensuring our guests have a great time. Thank you for your visit and we already look forward to your next visit to VIM! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Todo bien!!

Posted Jan 23, 2016
Beautiful place, nature and landscaping. Food is amazing. Staff is very kind and accommodating. Only complaint is staying there with spoiled rich fat tourists who will find anything to complain about, which was absolutely nothing!!
5 out of 5
Recommended
for Everyone
by A verified traveler from canadian

Great return experience !

Posted Jan 19, 2016
Location: We went to Playa one day and enjoyed shopping. Last time we visited this hotel we did an excursion to the ruins. It was fun.
We brought our friends with us this time. The Valentin did not let us down. The food is excellent, the grounds are beautiful and the service is excellent. Between the three pools and the ocean there is no problem ever finding a quiet place to sit or if you want to be around the younger crowd that pool is there too. We will return again. We got a swim out room again, our friends the basic. The basic room, with jacuzzi was a beautiful room too. I loved the ocean this time with the angel fish swimming around me and the beach walk and grounds walks are great!
Comment from Hotel Management
Jan 19, 2016 by Customer Service Manager VIM, Hotel Management
Dear returning VIM Guests , We thank you for loyalty and for publishing your review on Expedia. Receiving words like yours, it is always the best inspiration for our work. Please let us know when you will be back for your third visit so we can make your next arrival more especial and enjoyable. We hope to receive you soon at your Mexican house! Receive our warmest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay, noisy room

Posted Jan 18, 2016
We could hear golf carts running outside and carts moving across the tile in the hall. We also had a lot of commotion from the room above us as if they were moving furniture and pounding something throughout our stay. Our air broke on the last day. Otherwise, wonderful hotel. We stayed 5 years ago for our anniversary and would return.
Comment from Hotel Management
Jan 20, 2016 by Customer Service Manager VIM, Hotel Management
Dear VIM Returning Guests, In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our resort. We feel very proud to have numerous loyal guests who are very excited and happy to come back to our resort. Regarding your not so positive comments, we have taken not of those as to share with the correspondent departments; be reassured that all comments are taken into consideration and are used to improve the guest experience, if needed be. We apologize for any inconvenience this may have caused. We hope that despite of this situation you afford us the opportunity to serve you again at the Valentin Imperial Maya. Kind regards,