2 restaurants, breakfast served
Check availability

Reviews of Viceroy Riviera Maya, a Luxury Villa Resort

5 out of 5
Viceroy Riviera Maya, a Luxury Villa Resort
Playa Xcalacoco Frac 7, Playa del Carmen, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 287 out of 358 reviews" "
Rating 8 - Good. 46 out of 358 reviews" "
Rating 6 - Okay. 10 out of 358 reviews" "
Rating 4 - Poor. 8 out of 358 reviews" "
Rating 2 - Terrible. 7 out of 358 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David, Alameda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff set the viceroy apart. Beach front location.
Stayed 4 nights in Jan 2024
Response from Pedro Lara, General Manager on Apr 22, 2024
Dear David, We appreciate you sharing your experience at Viceroy Riviera Maya. We hope to see you back soon. Best regards, Pedro Lara, General Manager.

4/10 Poor

Cuauhtemoc

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Engañosos los cobros. Pagas todo por Expedia y lo primero que hacen al recibirte en el hotel es cobrarte los resort fees y otras que están carisimas. Aguas La comida no se si cambiaron al chef pero terrible.
Stayed 4 nights in Mar 2024
Response from Pedro Lara, Gerente General on Apr 1, 2024
Estimado Sr Cuauhtemoc, Lamentamos saber que nuestras experiencias gastronómicas no han sido de su completo agrado, nos hubiera gustado saberlo durante su estancia para poder brindarle una atención y alimentos de manera personalizada de acuerdo a sus preferencias. De igual manera lamentamos saber que le causo un inconveniente el pago de servicios que se hacen directamente en el hotel, toda la información sobre las inclusiones de su paquete de reservación y pagos, se encuentran en la confirmación que Expedia les hace llegar. Esperamos tener la oportunidad de hospedarlos nuevamente y darles la experiencia y servicio que nos caracteriza. Saludos cordialesPedro Lara, Gerente General.

10/10 Excellent

jeanne Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was beautiful and the staff was so friendly.
Stayed 4 nights in Feb 2024
Response from Pedro Lara, General Manager on Mar 4, 2024
Dear Ms Jeanne Margaret, We appreciate you taking the time to share your experience at Viceroy Riviera Maya, we are delighted to know that you had a memorable experience.We hope we have the opportunity to host you soon.Best regards, Pedro Lara, General Manager.

10/10 Excellent

Linda I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are a dream and the walk path to the pool with access to the beach is just a dream.
Stayed 3 nights in Feb 2024
Response from Pedro Lara, General Manager on Feb 7, 2024
Dear Linda l,We appreciate you sharing your experience at Viceroy Riviera Maya, we are delighted to know that you had a memorable experience.We hope to see you in the near future.Sincerly, Pedro Lara, General Manager

4/10 Poor

Sally J

Traveled with partner
Disliked: Amenities
Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.
Stayed 5 nights in Dec 2023
Response from Pedro Lara, General Manager on Dec 29, 2023
Dear Sally,We are truly sorry that the concept of the hotel was not according to your expectations. In our jungle refuge we seek a romantic and intimate atmosphere at night; and we always seek to satisfy the needs of our guests and look for alternatives and options as we try to do with you; However, we understand and respect the different opinions of all our guests.We wish you a happy new year.Pedro Lara, General Manager

10/10 Excellent

CHIA-TENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.
Stayed 7 nights in Dec 2023
Response from Pedro Lara, General Manager on Dec 27, 2023
Dear Chia-Teng, We appreciate that you sent us your opinion and above all that you had a pleasant stay at Viceroy Riviera Maya, we hope to have you back in the near future.Happy holiday, Pedro Lara, General Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
Stayed 5 nights in Dec 2023
Response from Pedro Lara, General Manager on Dec 11, 2023
Dear Jackie,We appreciate that you shared your recent experience at Viceroy Riviera Maya, we are pleased to know that you enjoyed our romantic refuge in the jungle. We hope to host you again very soon. Kind regards, Pedro Lara, General Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went. Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back. Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone. Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices. Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great. All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced. Bottom line is we will be back and excited for another trip. You won’t be disappointed. Could be a bit noisy on the weekends from neighbor resort. It was on Friday.
Response from Pedro Lara, General Manager on Nov 21, 2023
Dear James,We are delighted to know that your stay with us Viceroy Riviera Maya was a memorable experience, our guests are the most important thing. We will share your valuable feedback with our entire team.We hope to have the opportunity to host you in the near future and create new experiences in our jungle refuge.Kind regards,

6/10 Okay

hussein M

Liked: Cleanliness
Disliked: Staff & service
The staff wants to suck your blood , not friendly at all.
Stayed 6 nights in Aug 2023
Response from Pedro Lara, General Manager on Nov 22, 2023
Dear Mr Hussein, If something characterizes us at Viceroy Riviera Maya, is the genuine service of every one of our colleagues. We would like to know about your feedback and experience during your stay and in this way be able to offer you the service that distinguishes us. We hope to have the opportunity to host you in the future.Best regards, Pedro Lara, General Manager

8/10 Good

Percy

Stayed 3 nights in Oct 2023
Response from Viceroy Riviera Maya Team on Nov 6, 2023
Dear Percy, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge!Warm regardsPedro Lara, General Manager

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. The staff was fantastic!
Stayed 4 nights in Jul 2023
Response from Viceroy Riviera Maya Team on Jul 31, 2023
Dear Gina, It is a pleasure to read about your recent stay with us. The team and I thank you and look forward to welcoming you back.Regards Pedro Lara, General Manager

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, relaxing and excellent staff
Stayed 4 nights in Jun 2023
Response from Viceroy Riviera Maya Team on Jun 26, 2023
Dear Chris, Thank you for your comment, we are pleased to know that you consider Viceroy Riviera Maya a beautiful, relaxing, property with excellent staff. We hope to have the opportunity to host you again soon. regards, Pedro Lara, General Manager

8/10 Good

Svitlana

Stayed 3 nights in Jun 2023
Response from Viceroy Riviera Maya Team on Jul 13, 2023
Dear Svitlana, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back shortly.Warm regards,Pedro Lara, General Manager

10/10 Excellent

jeff

Stayed 7 nights in May 2023
Response from Viceroy Riviera Maya Team on Jun 26, 2023
Dear jeff, Thank you for giving us the highest score.We hope to receive you again soon.Pedro Lara, General Manager

8/10 Good

Youri, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel / resort was good and well appointed. Staff was nice and friendly. You got feel as we stayed in a jungles. Main value of this place - privacy and quietness. Few things to consider: beach was rocky and inaccessible with bare feet, need short walk to neighbor hotel sea access point. There were only two restaurants on the property - consider 15 min taxi ride at fixed $20 as alternative dinnner in town. Another tip: Once book airport transfer - stay away from Shuttle Central transfer company (offered by Expedia - we regret) : driver came late (40 min.), minibus was bitten up. Our driver - also had fun watching TV season on his cell phone all way while driving to our resort. 😀 We did his video! Viva Mexico 🇲🇽!
Stayed 4 nights in Apr 2023
Response from VRM TEAM on Apr 10, 2023
Dear Youri, Thank you for taking the time to review your stay with us. Your comments and feedback are of great help to know the areas where we need to improve.We appreciate the advice you mention for other travelers. We hope to welcome you again very soon to continue creating more and better experiences.Best regards, Pedro Lara, General Manager.

6/10 Okay

Karen

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from VRM TEAM on Mar 21, 2023
Dear Karen, We would have liked more details about the rating you have given us to review areas where we can improve.We hope you can give us another opportunity to host you again shortly.Best regards. Pedro Lara, General Manager.

6/10 Okay

Gregory Alexander

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very much a Private facility
Stayed 6 nights in Feb 2023
Response from VRM TEAM on Feb 23, 2023
Dear Gregory, Thank you very much for your comment and for staying with us.We would love to know more about your stay to understand much better the areas where we need to improve.In any case, we hope to welcome you again very soon.Best regards. Pedro Lara, General Manager.

10/10 Excellent

Shauna E., Columbus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.
Response from VRM TEAM on Jan 20, 2023
Dear Shauna E., We are pleased to know that you enjoyed your stay at the Viceroy Rivera Maya and glad that you were extremely delighted with the service provided by our associates. Look forward to welcoming you back again soon.Kind regards,Pedro Lara, General Manager.

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Dream Birthday
We did The Best Choice with Viceroy! Incredible Rooms, The Best Service, the Spa is a Other Nivel Nice Beach and Beautiful View, Excellent food, The Service in the Beach Wowwww, We come back Soon!
Take Breakfast in the pool
Stayed 3 nights in Nov 2022
Response from VRM TEAM on Nov 15, 2022
Dear Jaime, Thank you so much for your kind words about your overall experience and particularly the service you received from our amazing team. It's so wonderful to hear that you appreciated all the small touches that truly make a difference. We truly look forward to welcoming you back very soon!Regards. Pedro Lara, General Manager

10/10 Excellent

Jacob Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Viceroy is unbelievable! Best experience at a resort I have ever had! My wife and I went here for our honeymoon and we could not be happier with our experience!
Response from VRM TEAM on Nov 8, 2022
Dear Jacob Bryan, Thank you for taking the time to post a review of your recent stay with us. It was pleasing to read that you loved the service from the staff and consider it unbelievable! We are so glad that you have chosen us to celebrate your honeymoon. We hope to welcome you back soon to celebrate your anniversary. It will be our pleasureBest regards. Pedro Lara, General Manager

10/10 Excellent

aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are looking for something quiet and relaxing. The private pool villas are awesome and perfect for a romantic get away. Lots of wildlife to see on the property being set in the jungle. Staff was very professional. Came here in September 2022 for reference and the main drawback is that the beach is not good for swimming due to an abundance of rocks. Food and drinks were very good but could use a little more variety in the breakfast menu. I did some spearfishing in front of the property and the kitchen cooked the lobsters, octopus and fish I caught which was prepared wonderfully. Not a great spot for the family, but I would definitely recommend this place for couple looking for a romantic escape.
Stayed 6 nights in Sep 2022
Response from VRM TEAM on Oct 5, 2022
Dear Aaron, Thank you very much for sharing a review of your recent stay at Viceroy Riviera Maya. We appreciate your feedback as it assists us in ensuring continued guest satisfaction as well as exploring areas where we need to improve. Thank you for your encouraging comments and, I assure you that they have been shared with relevant department heads. On behalf of the entire Team, we look forward to welcoming your back through the doors of Viceroy Riviera Maya soon. Sincerely,Pedro Lara, General Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Jamel DEMETRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the privacy of the rooms, the private patios and pools. The music from neighboring properties was loud two out of the three nights we were there and made it difficult to sleep. The service was very good. The rooms were beautiful but a little dark. The bathrooms were very nice. We liked the indoor and outdoor showers.
Stayed 2 nights in May 2022
Response from VRM TEAM on Jun 14, 2022
Dear Carolyn, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge! Warm regards Pedro Lara, General Manager

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and property are beautiful - small houses in junglelike nature. The rooms look like something out of a movie with a plunge pool and hammock. The staff is extraordinary! They were so friendly and helpful. Special thanks to Rodrigo who told me where to find delicious tacos in Playa del Carmen and was so welcoming at the poolside breakfast restaurant. The spa is wonderful and there was music every night. Definitely recommend it for a romantic getaway.
Stayed 3 nights in May 2022
Response from VRM TEAM on May 16, 2022
Dear Rachel, We are glad that you chose to stay at the Viceroy Rivera Maya on your holiday and we appreciate that you enjoyed your stay with us. It is a pleasure to read from your review that you were extremely delighted with the service of our associates, particularly Rodrigo. As well as the room allocated during your visit. Thank you for your thoughtful comments. We look forward to welcoming you back again shortly. Kind regards, Pedro Lara, General Manager

10/10 Excellent

scott h

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding.
Stayed 7 nights in Mar 2022
Response from VRM TEAM on Apr 5, 2022
Dear Scott, Thank you for taking the time to review your recent stay with us. I feel so proud that you highlight our staff and the services that they provide. We hope to have the opportunity to welcome you back soon and continue to pamper you. Best Regards, Pedro Lara, General Manager.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was beyond excellent. The pool, gift shop, and wait staff went above and beyond my expectations. The exceptional staff members included: Pepe and Francisco at the the restaurant, Yvonne at the gift shop who shopped for a sun shirt for my daughter, and Pablo at the dive shop. The food was also excellent. The real drawback at the hotel was the noise at night from the properties surrounding the hotel. The music was SO INCREDIBLY LOUD and being inside the rooms seemed to amplify it. Instead of addressing the issue, the hotel passive aggressively left ear plugs on the night table. The music was so loud on the edge of the property that the water in my glass was vibrating. I asked the first night if this happened every night, the reply was that “it only happens on the weekends.” Two days later when the noise was at a crescendo, I requested to move our room. The front desk staff was condescending and acted as if it were an unreasonable request. At the end of our stay, I was told by the butler that our late checkout was no longer viable because “we moved rooms.” Later, I showed the front desk staff our letter of guaranteed late check out and was granted a check out at 2:00. The noise would have been so much easier to tolerate had I known about the noise at the start of our stay. An explanation of the ear plugs and an acknowledgment of the noise at night would have gone a long way.
Stayed 5 nights in Mar 2022
Response from VRM TEAM on Mar 23, 2022
Dear Katherine, I appreciate that you have taken the time to write your comments about your recent stay at Viceroy Riviera Maya. I am so happy to know that you highlight the services provided by our jewels, our staff, especially Pepe, Francisco, Yvonne, and Pablo. However, I regret to learn that your stay was disrupted by noise from the neighbor's property. Please, accept my apologies for this inconvenience. Unfortunately, this situation is beyond our direct control. I assure you that we are considering some measurements like a note from me to inform of this situation or adding a tv channel with relaxing music, and, last option but is a long-term solution change the roof palapas. Despite this, we really hope to welcome you back to pamper and offer you a better experience. Best Regards, Pedro Lara, General Manager

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Perfect couples getaway.
Stayed 6 nights in Feb 2022
Response from VRM TEAM on Mar 5, 2022
Dear Gerard, Thank you for giving us your comments and the score you bestowed upon us. We are delighted to know that you have a perfect time with us. We look forward to hosting you again soon. Pedro Lara, General Manager

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Feb 2022
Response from VRM TEAM on Feb 22, 2022
Dear Austin, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara, General Manager.

10/10 Excellent

Bailey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Viceroy for 2 nights during the week. We absolutely loved our stay. The service exceeded our expectations from the moment we arrived. The only negative things we have to say is that dinner menu during the week is a little lack luster. Everything else about our stay was amazing!
Stayed 2 nights in Feb 2022
Response from VRM TEAM on Feb 22, 2022
Dear Baily, We greatly value your review regarding your recent stay at our property. Superb words such as these inspire us to keep reaching new heights in exceeding the expectations of our guests. We are eager to have you again in the near future and once again leave you in utter amazement because of the exquisite service provided during your stay at Viceroy Riviera Maya. Yours sincerely, Pedro Lara, General Manager.

2/10 Terrible

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was excellent. The staff was mostly great, however, I had $1,500 taken from my room. The manager was very apologetic and understanding, which I appreciated, but that doesn’t change the event.
Stayed 5 nights in Jan 2022

10/10 Excellent

Sterling, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and luxurious Mexican Resort
The property is beautiful and the rooms are large and very comfortable. Each one has an outdoor (and indoor) shower and private plunge pool. The food was excellent. The spa was beautiful. Lastly the hotel is pretty convenient to the Cancun airport.
Stayed 4 nights in Aug 2021
Response from VRM TEAM on Sep 1, 2021
Dear Crhris, Thank you for taking the time to post a review following your recent stay with us. I sincerely appreciate that you mentioned all the products and facilities within the resort. I am delighted that you thoroughly enjoyed your holiday, we all look forward to welcoming you and your partner back to Viceroy Riviera Maya in the future. Best regards. Pedro Lara, General Manager.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel. The service completely overrule the disadvantage of the beach. Would definitely come back and stay for more days.
Stayed 2 nights in Aug 2021
Response from VRM TEAM on Sep 1, 2021
Dear Traveler, It is a pleasure to read about your recent stay with us. The team and I thank you and, we look forward to welcoming you back. Regards. Pedro Lara, General Manager.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Relaxing, indulging, romantic. Perfect for our honeymoon. Staff was so welcoming, food was delicious, amazing villa.
Stayed 3 nights in Jun 2021
Response from VRM TEAM on Jun 30, 2021
Dear Traveler, Thank you for being our guest at the Viceroy Riviera Maya. We are delighted to hear that you had a fantastic time with us. All of us at Viceroy Riviera Maya thank you for your support! We look forward to hosting you again in the near future. Saludos from the Riviera Maya, Pedro Lara | General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice and private. It is a good change from the big resorts in the area. Service and accommodations are second to none. The only thing bad is that the food is very expensive. Most dinners for me and my wife were $200-300. I suppose that is the price to pay for a secluded getaway.
Stayed 5 nights in Jun 2021
Response from VRM TEAM on Jun 30, 2021
Dear Traveler, Thank you very much for sharing a review of your recent stay at Viceroy Riviera Maya. We are delighted to know that you had an enjoyable stay. We appreciate your feedback as it assists us in ensuring continued guest satisfaction as well as exploring areas of possible improvement. On behalf of the entire Team, we look forward to welcoming your back through the doors of Viceroy Riviera Maya in the near future. Sincerely, Pedro Lara, General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about this hotel. Everyone was incredibly friendly and thoughtful. Our massage experience was the best either of us ever had, it is a must. Breakfast every morning was perfectly prepared and you’re staring at the ocean. The room was spacious, secluded, and you can’t beat having an outdoor shower plus your own pool. This is the perfect place for a couple looking for a romantic and relaxing vibe. We will definitely go back.
Stayed 8 nights in May 2021
Response from VRM TEAM on Jun 11, 2021
Dear Traveler, I am delighted to read your review and thank you for taking the time to write such excellent feedback regarding your recent stay at Viceroy Rivera Maya. I am very pleased to know that you had a wonderful experience and appreciated our room, overall facilities, and most of all, the impeccable service and hospitality provided by our jewel, our staff. My sincere thanks for your heartfelt recommendation. Meanwhile, we look forward to welcoming you back to your "new home away from home" soon. Warmest regards, Pedro Lara, General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 5 nights in May 2021
Response from VRM TEAM on May 31, 2021
Dear Traveler, Thank you for the magnificent score you bestowed upon us. We are happy to know that you enjoyed your time with us and were pleased with our staff. We thank you for choosing to stay at Viceroy Riviera Maya and, we look forward to welcoming you back in the future. Best Regards. Pedro Lara, General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2021
Response from VRM TEAM on May 31, 2021
Dear Traveler, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara. General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2021
Response from VRM TEAM on May 26, 2021
Dear Traveler, Thank you so much for rating us with the highest score. We look forward to welcoming you back soon. Best Regards, Pedro Lara, General Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021
Response from VRM TEAM on May 26, 2021
Dear Traveler, Thank you for being our guest. We are glad to know that you enjoyed our hotel and amenities. We look forward to welcoming you back soon. Best Regards. Pedro Lara, General Manager

10/10 Excellent

Akiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from VRM TEAM on Apr 17, 2021
Dear Akiva, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara. General Manager

4/10 Poor

Verified traveler

Stayed 4 nights in Jan 2021

2/10 Terrible

ara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
real bad experience with the front desk and stuff
Stayed 3 nights in Jan 2021
Response from VRM TEAM on Jan 27, 2021
Dear ara, Thank you for taking the time to provide us with your feedback, and we do sincerely apologize for the inconvenience that experienced during your stay with us. Based on your feedback, we have since corrected the issues with the respective department, and we do hope you give us another opportunity in the near future. Kind Regards, Pedro Lara | General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021
Response from VRM TEAM on Jan 27, 2021
Dear Traveler, Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara. General Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing relaxing stay.
A very relaxing, no stress trip. Villa's beautiful, staff excellent and great food.
Stayed 5 nights in Nov 2020
Response from VRM Team on Dec 29, 2020
Dear Nigel, Thank you for being our guest at the Viceroy Riviera Maya. We are delighted to hear that you had a fantastic time at the property and in Playa del Carmen. We take pride in our team and the service they provide and are extremely pleased they were able to make for such a memorable stay. We sincerely look forward to your return visit. Warm Regards, Pedro Lara | General Manager

2/10 Terrible

TR, New York

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was unhappy with having to do their jobs. The property is worn down, plenty of foul smells, loud AC noise, abundance of mosquitoes, the food is terrible and overpriced.
Stayed 4 nights in Oct 2020
Response from VRM Team on Nov 25, 2020
Dear TR, Thank you for your time in reviewing us on your brief stay at our resort. We note that your stay with us has not been to your expectation. We have taken due note of your observations and, thank you for bringing them up to our attention. We would like to profusely apologize for any inconvenience that you may have experienced during your stay. We do hope you would give us another opportunity to indulge you in our truly Viceroy hospitality. Sincerely, Pedro Lara General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2020
Response from VRM Team on Nov 25, 2020
Thank you for the magnificent score you bestowed upon us. We look forward to hosting you again soon. Pedro Lara. General Manager