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Get an overview of this hotelElegant adults-only beach resort

Location

Offering direct access to the beach, this Playa del Carmen resort is 3.1 mi (5 km) from El Camaleon Golf Club and within 6 mi (10 km) of Canibal Royal Beach Club and Pier Navega. Gran Coral Golf and Tres Rios Ecopark are also within 6 mi (10 km).

Resort Features

Catch some rays at the nearby beach or spend the day relaxing at Viceroy Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.

Room Amenities

All 41 rooms boast private plunge pools and offer free WiFi and furnished patios. Free wired Internet and sitting areas are standard, as are flat-screen TVs with satellite channels.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Hotel Amenities

Some rates at Viceroy Riviera Maya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya like an outdoor pool and a health club.

Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. High-speed wired and wireless Internet access is complimentary. This luxury resort also offers a spa tub, a steam room, and a garden. Parking is available onsite for a surcharge.

  • Valet parking (surcharge) 
  • Total number of rooms - 41 
  • Airport transportation (surcharge) 
  • Breakfast available (surcharge) 
  • Dry cleaning/laundry service 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Sauna 
  • Snack bar/deli 
  • 24-hour front desk 
  • Concierge services 
  • Area shuttle (surcharge) 
  • Health club 
  • Garden 
  • Library 
  • Bar/lounge 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Number of restaurants - 2 
  • Beach umbrellas 
  • Free beach cabanas 
  • Beach sun loungers 
  • Beach towels 
  • Spa tub 
  • Steam room 
  • Outdoor pool 
  • Wedding services 

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Valet parking (surcharge)

Room Amenities

  • DVD player 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Separate sitting area 
  • Furnished patio 
  • In-room climate control (air conditioning) 
  • Access via exterior corridors 
  • Air conditioning 
  • Free newspaper 
  • Ceiling fan 
  • Phone 
  • Free local calls 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • In-room massage available 
  • Slippers 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • In-room safe 
  • Satellite TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Private plunge pool 
  • Room service (24 hours) 
  • Egyptian-cotton sheets 
  • Espresso maker 

Where to Eat

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.

La Marea - This beachfront restaurant serves dinner only. Open select days.

Coral Grill and Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Windsurfing nearby 
  • Surfing/boogie boarding nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Skydiving nearby 
  • Parasailing nearby 
  • Ecotours nearby 
  • Golf lessons available nearby 
  • Pilates classes on site 
  • Yoga classes/instruction on site 
  • Scuba diving nearby 
  • Snorkeling nearby 

Spa Services

Wayak has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a spa tub.

  • Hot stone massage 
  • Deep tissue massage 
  • Prenatal massage 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Sauna in spa 
  • Spa tub in spa 
  • Body treatments 
  • Facial treatments 

Hotel Policies

Check-in

Check-in time ends at midnight

Minimum check-in age is 16

Check-in time starts at 3 PM

Special check-in instructions:

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children 14 and younger are not allowed at this adults-only property. All guests older than 14 are welcome.

Pets

  • Pets allowed for an extra charge of USD 50 per pet, per night

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Minimum guest age is 14

Caters to adults only

No rollaway/extra beds available

No cribs (infant beds) available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Airport shuttle fee: USD 240 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Riviera Maya Viceroy
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico

We should mention

Children 13 years old and younger are not permitted at this adults-only property.

Awards & Affiliations

  • Viceroy Riviera Maya is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.

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Learn more.
4.8 out of 5
92% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
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5 out of 5
by
Posted Feb 20, 2017
Clean, beautiful, good food, incredible service. Will be back.
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Great, small hotel

5 out of 5
by
Posted Feb 15, 2017
Luxurious but natural. Loved everything about it.
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Amazing stay at Viceroy

5 out of 5
by from NY
Posted Jan 17, 2017
Pros: The service and amenities, proximity to beach, food was delicious
Cons: Maybe the bathrooms could be updated in the rooms but really, they were beautiful with a shower indoor and outdoors, the products were wonderful
Location: List the town of Playa Del Carmen at night
From the rooms, to the staff, to the spa- you could not find more attentive and caring staff. I have traveled all over the world and this Hotel had amazing service. The food at the restaurants were delicious. The rooms were beautiful and clean. I could not recommend this boutique hotel more.
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Great experience!

5 out of 5
by from Houston, Tx
Posted Jan 12, 2017
Pros: Privacy. Catered to couples. Small, and secluded.
Cons: More variety in food.
Location: I don't know. We never left!
The Viceroy was exactly as advertised. Service was impeccable (Pepe was great down at the beach!). The entire resort was built for romance, and for most of our stay we felt we were the only ones there and the entire staff was there to cater to us. We did the all-inclusive which was definitely worth the money, since doing everything al la crate could have gotten very expensive. The food ranged from good to great, and the only thing that didn't come with the all-inclusive was top-shelf liquor and lobster. Overall, this was a great experience. If you want a romantic getaway, this is the place. It is quiet, very private, and the staff is there to cater to your whim. We will be back.
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Amazing service, rent a car

5 out of 5
by from Las Vegas
Posted Nov 20, 2016
Pros: Great service and food, private pool was amazing. The cabanas on the beach were outstanding. No issues with the wifi.
Cons: The bed!!!
Location: About 40 mins from Cancun, 15 mins from Playa del Carmen and just over an hour to Tulum. 3 hours to Chichen Itza the long way through smaller towns.
The service at the Viceroy is out of this world, every time we thought it couldn't get any better it did. I have extensive allergy issues and the chef and wait staff went so far out of their way to ensure I was well fed! The one downside was the bed was not all that comfortable but the rooms were large and clean and the private pool was to die for. The room service was terrible, as it is at most hotels, but the food at the restaurants was the best I've ever had and eating dinner on the beach with your toes in the sand can't be beat! Definitely rent a car, the Viceroy is out of the way (as are most of the hotels in this area) so if you don't have wheels you will be paying a lot for really awful taxis. Visit the Tulum ruins and beach and Chichen Itza, but be sure to save a day to just lay around on the hotel beach in your own cabana with people asking you if you need anything every hour!
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5 out of 5
by from US
Posted Nov 12, 2016
excellent service from staff. quiet, private, secluded.
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Cried when saying goodbye to staff

5 out of 5
by from Louisville, KY
Posted Oct 17, 2016
Pros: The staff. The staff. The staff.
Cons: Food is very good, but with 15% tip and 16% tax, the $8 beer is a bit over the top.
Location: All things above and below waterline. Playa Del Carmen close by. Great spot.
Have no idea why. But for some unknown reason, leaving the staff at Viceroy felt worse than when I left my boys at college for the first time. It really is impossible to overstate how kind, compassionate and considerate the staff is at this facility. If the rooms sucked. If the food was horrible. If the beach was eroded. I would still go back to this hotel just to be taken care of by their exceptional people. Fortunately, the rooms are magnificent (we stayed in the lowest grade and it could not have been better). The food is outstanding (though honestly the price is painful). The beach is well maintained, as are the grounds throughout. Used the gym every day. As long as you are just looking for your daily cardio and a bit of free weight work its adequate. Have I mentioned the staff? A shout out to young Victor, Marcos and Mr. Pepe, and frankly I've lost some names that really deserve to be singled out for being exceptional. Man, I loved this place and would heartily recommend it to anyone who needs a bit of pampering in the most private, personalized manner possible.
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5 out of 5
by
Posted Sep 9, 2016
Great time. Drinks and food expensive. All else great. Peppe beach waiter and Karen the front desk hostess were exceptional as we're all the staff.
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On the beach, excellent service.

5 out of 5
by from Boston
Posted Aug 30, 2016
On the beach, excellent food and service. Note all food, drink, etc. are paid in USD and not Mexican peso.
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Great resort.

5 out of 5
by from huntington beach
Posted Aug 27, 2016
Pros: Service, rooms, food
Resort is beatiful.. Service is best ever! Will for sure return
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