Ratings based on 92 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Bermuda
One of the best experiences of our life!!Posted Sep 22, 2015
Pros: Peaceful, tranquil, excellent service...6 Star
Cons: An open bar will be nice. Complimentary Guacamole and chips, tapas will be awesome.
Location: Just stay in and relax
Need I say more? We had a great stay in a peaceful and lovely environment. The pool isa delight. Our villa had it's own plunge pool and a hammock to chill in. The surrounding nature was amazing. We woke up in the morning and saw monkeys up close, a variety fauna; birds etc. The staff was amazing,service was impressive!! Food was amazing!! Thanks to the Davids, Omar, Francisco, Kleyder, Paloma, Karla, Leticia, Miguel and everyone.
for Everyoneby A verified traveler
Amazing Service and Food!Posted Aug 25, 2015
Pros: All services, food and hotel grounds were top notch
Location: Good location. Hotel next door is obnoxious though
Exceptional service by all staff members. They all knew our names and were very gracious. We especially loved Marcos at the Coral Grill. Food was top notch, beautiful presentation and cooked to perfection. We stayed in the Ocean View room and it exceeded our expectations. Spa was amazing!!! Only downside was hotel next door plays loud music until late in the evening but that would not keep us from coming back.
for Everyoneby A verified traveler from NY
Everything was amazing- can't wait to go back!!Posted Jul 18, 2015
The service, the staff, the rooms, the beach- everything was absolutely incredible. Pepe by the beach was awesome, as was all other staff, and we were lucky enough to have a family of monkeys playing in the jungle right where our villa was!!! amazing amazing amazing, highly recommend, especially for those seeking some romance 😉
for Couplesby A verified traveler
Beautiful Resort & Excellent StaffPosted Jun 27, 2015
Pros: The amenities, staff and food were fantastic
Cons: The resort next door was loud at night. If you are an early bird request a room further away from the noisy neighbors
Location: Downtown Playa del Carmen was very close and accessible. The bus station in downtown Playa also made it easy to get to other locations..Tulum, Cancun
We had a wonderful stay from the moment we arrived. We were escorted around the property and given information on the facilities. All of the amenities are beautiful and relaxing. The staff is very attentive and the food & drinks were delicious. If you didn't want to leave you didn't have to.
for Everyoneby A verified traveler from MEXICO CITY
NICE EXCLUSIVE QUIET HOTEL AT THE BEACHPosted Jun 1, 2015
Pros: THE VILLAS WITH POOL ARE GRATE AND REALLY PRIVATE, AND THE FOOD AND THE SERVICE MAKE HONOR FOR WHAT YOU PAY.
Cons: MAYBE AND OPTION TO HAVE BREAKFAST BUFFET AT ONE OF THE AREAS RESERVED FOR WRITERS OR PAINTERS, WOULD BE NICE , LIKE IN THE JUNGLE.
Location: WE SPENT OUR DAYS AT THE HOTEL, WE KNOW IS MINUTES FROM PLAYA, 30-40 MINUTES FROM TULUM. BUT FOR RELAX THIS VICEROY IS THE PLACE
WE SPEND A WONDERFUL TIME AT THE VICEROY, IS A VERY RELAX AND SERVICE ORIENTED RESORT. THE PLACE IS GREAT THE JUNGLE AND THE BEACH AT THE SAME TIME.
for Everyoneby A verified traveler from M
Pocos hoteles como este.Posted Jun 1, 2015
De lo mejor que he visitado, el servicio, las instalaciones y la calidad en general valen cada peso pagado, no se lo pierdan .
for Couplesby mark from League City
The best nights in MexicoPosted May 12, 2015 on Hotels
Awesome getaway, total pampering from friendly gracious staff, planning next trip back already. We have been to the area many times and love it but have never experienced such a wonderful arrangement. Peace, quiet and personalized service.
for Couplesby alexis from Dallas
AMAZINGPosted Apr 16, 2015 on Hotels
It was AMAZING! The service, food, rooms, etc..... Everything was perfection We are already planning a return trip.
for Couplesby A verified traveler
:)Posted Apr 15, 2015 on Hotels
by A verified traveler
Posted Apr 4, 2015
Pros: Location is great, a really beautiful place to stay.
Cons: The restaurant experience was disappointing. The dining left a lot to be desired was over priced lacking in taste and overall just not good.
Plumbing in our villa had some issues the bathroom was very smelly throughout our 6 day stay. The coral smoothie was delicious but only the first day we ordered it after that it was over ally icy and lacking in flavor. For 8-10 us dollars a glass one would expect a decent smoothie. The paella was not authentic and for 30 dollars totally overpriced. The pizette was very doughy -honestly the best dining was the chips and pico de gallo! They do however make delicious cocktails and the bar has great views since it is located directly on the beach.