Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Ciudad de México

Hotel excepcional, atención inmejorable

Posted Sep 26, 2016
Pros: Ubicación, tranquilidad, servicio, amabilidad de todo el personal.
Cons: El servicio de check out. Pedimos salir una hora más tarde del horario de salida y nos lo negaron. Considero que uno paga lo que paga por algo
Realmente el hotel es fantástico en servicio, atención y calidad. Lugar ideal para parejas y/o luna de miel, privacidad absoluta en las villas El personal atiende de mil maneras todo el día.
5 out of 5
by A verified traveler

Posted Sep 9, 2016
Great time. Drinks and food expensive. All else great. Peppe beach waiter and Karen the front desk hostess were exceptional as we're all the staff.
5 out of 5
by A verified traveler from Boston

On the beach, excellent service.

Posted Aug 30, 2016
On the beach, excellent food and service. Note all food, drink, etc. are paid in USD and not Mexican peso.
5 out of 5
by A verified traveler from huntington beach

Great resort.

Posted Aug 27, 2016
Pros: Service, rooms, food
Resort is beatiful.. Service is best ever! Will for sure return
5 out of 5
by A verified traveler

Posted Aug 19, 2016
Pros: Very attentive and personal service from the staff. Great beach - not too many loungers ( as not too many guest rooms) Excellent food
Cons: Can't think of anything!
Location: Very nice location, close to Playa del Carmen and other attractions (Cenotes, Tulum Ruins and beach)
Can highly recommend this place if you want luxury, great food, attentive service and privacy.
5 out of 5
by A verified traveler from SF, CA

Private oasis on the beach

Posted Aug 7, 2016
While the Viceroy is an amazing oasis of calm and relaxation, it's truly the people that make the place. Each member of the staff is kind, welcoming, attentive, and professional. To say they go above and beyond expectations would be an understatement. Would recommend this hotel to anyone that wants a relaxing and quite home base from which to springboard their Riviera Maya adventures (which the hotel is able to set up for you).
5 out of 5
by A verified traveler from Texas

Awsome private getaway!

Posted Aug 1, 2016
Definitely going back! This is a great quiet getaway. The staff is the best!
5 out of 5
by A verified traveler

Hotel for honeymooners , paradise feel.

Posted Jul 17, 2016
Pros: room,private pool,beach, pool , service. Very special hotel
Cons: pricing for restaurants and tours.
Location: nothing to do nearby .15mn away from Playa del Carmen which was fine.
Luxury hotel , a real paradise feel . Restaurant extremely expensive. 15mn away by taxi from Playa del Carmen. Will come back. Loved it !
5 out of 5
by A verified traveler

Posted Jul 11, 2016
Great staff a little pricey but lives up to the viceroy name
5 out of 5
by A verified traveler

Posted Jun 25, 2016
Amazing stay, everything about this place was perfect