Garden

Reviews of Villa Tortugas

2.5 out of 5
Villa Tortugas
Carretera Federal Cancun-Tulum Km. 256, Rancho San Martin, Akumal, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 48 reviews" "
Rating 8 - Good. 13 out of 48 reviews" "
Rating 6 - Okay. 1 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Senior Angel was a great host with great accommodations, can definitely recommend this place!
Stayed 1 night in Nov 2019
Response from Angel on Dec 4, 2019
Thanyou for your recomendation. It was a pleasure to receive you. I hope you come back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Angel on Nov 27, 2019
Thanks for enjoy your stay at Villa Tortugas. We appreciate your comments,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
No tv but the staff was helpful with restaurant recommendations
Stayed 3 nights in Aug 2019
Response from Gerencia on Sep 19, 2019
Hello! Many thanks for your review, Saludos, Staff

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Akumal jungle hut
Neat little secluded place close to Akumal Beach. My only issue was getting checked in as my phone would not dial the hotel desk & no one came to the gate. Had to go next door & have them call for us.
Stayed 2 nights in Jul 2019
Response from Gerencia on Jul 15, 2019
Hello! Many thanks for your review, hope to see you again, Saludos, Staff

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very Quiet and Peaceful
Pleasant stay. Bed was a little more "firm" that I like, but I liked the accommodations. It was "hidden in the jungle", so very quiet and peaceful. The service was very good, although not much interaction. Internet was a little slow. Shower was hot enough, but not scalding. They even allowed me to use the washer and dryer.
Stayed 2 nights in Feb 2019
Response from Property Manager on Feb 19, 2019
Hola Brian, Thank you very much for the comment, If you want to return, we will be here, Saludos,

6/10 Okay

Lucien

Liked: Cleanliness, staff & service
The stay was ok but no tv and no wifi sometime your staff five star
Stayed 7 nights in Jan 2018
Response from Staff on Jan 27, 2018
Many thanks, Staff

10/10 Excellent

joshua l ford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good vibes
hard to say this is a hotel. it was like a perfcet lil studio. nice lil kitchen and all. very friendly and beautiful landscapes!!! close to everything and off the main highway. great spot!!!
Response from Davide y Claudia on Jun 30, 2017
Thank you for choosing us and staying here for us. regards Itour Staff

8/10 Good

Reut, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place away from the crowds
We stayed in this beautiful place with its magnificent garden For 2 days. We needed a down time after spending 10 days in Cuba and this was the right place for it. The breakfast was disappointing with white bread, jam and an orange drink. We had a coffee maker in the room and they provided plenty of coffee for us. The drive to Akumal beach was short and easy. I definitely recommend this hotel.
Response from Davide on Jun 30, 2017
Thank you for being here as our guests

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private and beautiful
Beautiful well attended property and caring owners. Secluded location and close to the hiway access. We will definitely stay here again.
Response from Davide y Claudia on Mar 6, 2017
thanks for all Itour Akumal Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet area.
Loved our little bungalow. Well taken care of and the staff are amazing, they really care. Stayed in 4 different places along our way and this was our favourite!!
Response from davide on Mar 3, 2017
Thanks for all,and thanks for the good review regards Itour Akumal Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly owners, clean and quiet environment.
Response from Davide on Mar 1, 2017
thank for all,and thanks for good review

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The stay was great, and the villa was beautiful we though the breakfast was kind of meal but was only coffee, bread, jam in the refrigerator however the couple was really nice and helpful. Definitely We got back again
Response from General Manager on Feb 16, 2017
thank you for being here with us.and thanks for the review. if you return we will wait regards Itour Staff

8/10 Good

Donna, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable room Beautiful Tropical Grounds
If you are looking for a 5 star all inclusive resort look elsewhere; but if you want a nice clean private cottage style villa, at a reasonable price, this is the place. The staff are friendly and helpful, the rooms clean and comfortable, but my favorite part was the tropical gardens around the villas. This is close to Akamal and Tulum but plan on added cost for busses and taxis to get you where you need to go because it is not close enough to walk.

8/10 Good

Stephany, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find in a Quiet Location
This is a delightful B&B. The cottages are tasteful and include a kitchenette with frig, hotplate and toaster as well as a counter with bar stools and a table and chair. The grounds are delightful with paths meandering through the plants. My dinner of fish was the best I tasted. I would recommend taking a flashlight to help you on the garden paths at night. The pool is lovely but you must get out of it by ladder which may or may not be convenient. It is close to activities and beaches, but I would recommend a car.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
villa tortugas
The hotel has a long way to go before I would recommend it to my friends or return myself. There is almost no cross air circulation in the room. Having to dispose of the TP in cans in the bathroom, sitting in there all day, every time you open the bathroom door makes the room smell like an outhouse. The sheets felt like sandpaper. The location is very isolated, not even convenient to the road to catch a bus. Breakfast part of B&B is a loaf of white bread with butter and jam in the fridge. Oh and coffee that you can make for yourself. I only gave it two stars because the owners seem nice enough.

4/10 Poor

Robin, Des Moines, IA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
solitude yes, but trapped?
We don't entirely disagree with the other reviews but think it is important to offer some clarifications. Most importantly there was NO complimentary shuttle on the property. Getting to the Public shuttle requires a 2k walk down a rough,dusty, gravel road to reach HWY 307 and wait for its arrival. From there you can reach the various beaches and restaurants in the area. For that reason we highly recommend renting a car. Be aware that this is a bare-bones experience- the casitas are nothing fancy and are without phone, TV, or alarm clock but are well-maintained and clean. So if rustic solitude is your thing you'll be fine.

10/10 Excellent

federico, tacoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
total relax
This place is unique., is away from the noise but is in excellent location, akumal beach is about 5 min. tulum or playa 20 min. location, location . everything is clouse by., but the service is the one that makes this place such a gem. denis and silvia the owner will make you fill like family they are awsome..ca't wait to go back to haven.

10/10 Excellent

Beth, Ogden Ut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Relaxing
I loved the residance. It was beautifly landscaped and very relaxing! I will return again!
Response from Davide y Claudia on Jul 20, 2016
thank you please come again

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little cabana has very comfortable bed, ac, kitchenette and hot shower! I think we had the best hot shower during our trip. I love the jungle with the duck. The pool was perfect. It is quiet and super relaxing. The breakfast was amazing, lots of choice! I really recommend this stop far away from the noise!
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2021

10/10 Excellent

Yannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Nouveau proprio, Angel, super sympa ainsi que toute son équipe, très bon petit déjeuner, nous étions déjà venu, c’est encore mieux qu’avant
Stayed 4 nights in Mar 2020
Response from Angel. on Mar 30, 2020
It was a pleasure to be your host. Be back soon!! Regards

10/10 Excellent

María Lucero

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from . on Feb 29, 2020
Ha sido un placer ser su anfitrión, Les esperamos pronto.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La villa tortouga est un lieu d’une grande propreté rien à dire dessus
Stayed 4 nights in May 2019
Response from Gerencia on May 28, 2019
Thank you for your comment, happy that you liked the place and our treatment Regards Staff

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Me parece que es un lugar acogedor y la vegetación que tiene lo hace agradable.
Stayed 3 nights in Mar 2019
Response from Gerencia on Apr 2, 2019
Hola, Felices que os gusto, Mil gracias, Saludos, Staff

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'endroit est magnifique tous les arbre et fleur attire les oiseaux et petit animaux tel que coati lezare et iguane. La piscine est impeccable, les gens sont absoluement gentil. La seule chose.que je changerais sont les chaises exterieures. Merxi mille fois aux hotes!
Stayed 6 nights in Feb 2019
Response from Property Manager on Feb 19, 2019
Hello, Many thanks for your comment, we take note of the outside chairs. We hope to see you again here. Regards,

8/10 Good

Maribel Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Buena estancia
La alberca bien, las instalaciones y que estuviera con selva alrededor excelente. Muy bien los juegos de mesa. Solo la cama un incomoda.
Stayed 2 nights in Jan 2019
Response from Gerencia on Jan 19, 2019
Hola Maribel, Bonito día, Gracias por tu comentario, vamos a checar la cama! Saludos, Suad & Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Tout le confort nécessaire dans la chambre, hôtes présent mais discret. De plus pour se rendre aux chambres il faut traverser leur joli jardin très bien entretenu, piscine propre aussi. Tout était très bien
Stayed 4 nights in Nov 2018

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel situado en un entorno muy bonito. La habitación es básica pero con lo suficiente para tener una estancia agradable. Muy limpio. Si tengo que poner alguna pega sería la cama ya que no es del todo cómoda y el desayuno (muy básico). Pero en general lo recomendaría
Stayed 10 nights in Jun 2018
Response from Gerencia on Jun 23, 2018
Hola Marta, Felices que os gusto el lugar, si estamos en varios cambios, en particular por el desayuno,por tenerlo completo y en la sala en comun, Gracias por su comentario, Suad & Staff

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Einfach aber total okay
Leider konnten wir den Aufenthalt nicht wirklich genießen. Wir waren lediglich eine Nacht dort und es hat in Strömen geregnet. Allen Übels hatten wir noch einen Stromausfall am Morgen, d.h kein Wasser kein Licht da kein Zusätzlicher Generator vorhanden war. Alles in allem einfach aber total okay.
Stayed 1 night in Nov 2017
Hello Oliver, Bonito dia, So sorrythat you found the bad weather, about the problem without light, it was not our fault, there was a problem at the central tower, our area and Akumal town we were left without light for several hours, Still sorry for all the disadvantages, Greetings Staff

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Las villas están en la selva a pie de carretera por lo que hay que estar al pendiente para poder localizarlas. Faltaría que tengan una cuna de bebé para los que viajemos con bebés. Tienen cocineta y area de tendido muy útil y una alberca pequeña pero limpia. No queda en Akumal hay que agarrar carretera y llegar en coche a la playa. El desayuno está muy básico y no lo dan ellos sino te lo ponen en el frigobar.
Stayed 2 nights in Aug 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar.... ideal para propiciar el amor
Es una villa compuesta por estancias individuales alrededor del edificio central (que tiene un área social interesante con mesas, sofás, juegos de mesa y TV); tiene una bonita pero pequeña piscina. Villa Tortugas en un lugar a pocos kilómetros de la playa (muy cerca si tienes tu propio vehículo, pero demasiado largo si viajas a pie o en taxi). Las habitaciones son muy sencillas (nada de lujos), pero impecablemente limpias, y en su simpleza esta parte de lo bello, hamacas en la zona externa de cada habitación que tienen todo lo necesario para preparar alimentos en una pequeña cocina pero bien equipada, aunque fui con mi hija (digamos paseo familiar) el lugar es idóneo para parejas (plan romántico) pues es un ambiente bastante reservado y lindo, si llevas niños el problema es que no hay TV, el WI FI es de malo a pésimo (mentiría si digo lo contrario, jamas podes pensar en enviar archivos de mediano para arriba a las redes sociales), buen aire acondicionado, el desayuno no es servido (si no que te colocan productos cada día para que te los prepares tú mismo en la cocina de tu villa)..... El lugar se presta para personas con presupuestos limitados pues, si pasas a un supermercado y compras tus productos, puedes preparártelos. Las villas están a pocos kilómetros de los parques temáticos de la zona (Xplor, Xcaret, Xel Ha, Tulum, etc, etc). En términos generales muy recomendado para propiciar el amor, tengo algunas reservas para recomendarlo con niños.
Stayed 5 nights in Jul 2017
Response from Davide y Claudia on Jul 20, 2017
Gracias por su estancia aqui en el nuestro hotel y gracias por su comentario Saludos Itour Staff

10/10 Excellent

MARIA CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar.
Atención y amabilidad al 100, lugar de ensueño Claudia y su esposo super agradables, todo muy limpio, con todo lo necesario para unos días de descanso y paseo. Solo una sugerencia estaría excelente tener TV en el cuarto muchas gracias.
Stayed 2 nights in Jun 2017
Response from Davide y Claudia on Jul 14, 2017
gracias por todo y por quedarse aquí con nosotros. gracias por el buen comentario Itour Staff

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sejour!
Les proprietaires sont tres accueillants, serviables, tres bonne experience!
Stayed 6 nights in Jun 2017
Response from Davide y Claudia on Jun 30, 2017
merci d'être invités ici. et merci pour la grande revue. meilleures salutations Itour Staff

10/10 Excellent

Yannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Magnifique bungalow, jardin et piscine, propriétaires très sympathiques, voiture obligatoire, la célèbre plage d'Akumal et ses Tortues sont à 5 minutes, a 30 minutes de Tulum et Playa del Carmen. Rapport qualité/prix excellent
Response from Davide y Claudia on Jun 30, 2017
Merci pour la bonne critique. et merci d'avoir accueilli ici Itour Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel. Propreté impeccable, beau jardin, belle piscine et personnel très attentionné. Mieux vaut avoir une voiture pour s'y rendre, car loin de la plage et de tout commerce.
Response from Daide on May 18, 2017
MERCI POUR ÊTRE NOS CLIENTS. ET MERCI POUR L'EXAMEN OTIMA MEILLEURES SALUTATIONS ITOUR STAFF

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great for Self-sufficient Travellers
A nice place. Each individual villa has its own kitchenette, so guests can eat and drink when they choose, rather than during restaurant opening hours. The nearest supermarket is about a 10 minute drive away, but the basics are supplied by the establishment.
Response from Davide y Claudia on May 16, 2017
Thank you for choosing me, and for a good review best regards Itour Staff

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rückzugsort mit fantastisch freundlichem Personal!
Der Hauptstrand von Akumal hat uns nicht so gut gefallen; wenn man sich aber die Mühe macht, etwas weiter zu Fuß zu gehen, findet man an der Halfmoon Bay eine geniale Beach Bar ( La Buena Vida ), und noch etwas weiter die wunderschöne Lagune Yal - Ku! Das Hotel ist ein Ort der Ruhe - nur 500 m von der Hauptstrasse entfernt; der Garten ist gepflegt, der Pool ist klein aber sauber; die Zimmer sind einfach perfekt ( Klima, Kühlschrank, saubere komfortable Betten und genügend Ablagefläche um sich ausbreiten zu können. Ein leichtes Self - Made - Frühstück ist inbegriffen ( im Zimmer ist eine komplett ausgerüstete kitchenette ! ). Das Beste aber sind Carmen und Davide, die das Resort leiten - und Ihr Team ). Superfreundlich und hilfsbereit!!! Überhaupt besticht die Anlage durch Ihre Sauberkeit ( Zimmer, Pool, Garten Fehl u. Tadel! )
Response from General Manager on Jan 27, 2017
hello thank you for being here with us. Even if for a few days I was pleased to meet you. we hope to have you still here with us a big hug Davide und Claudia

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmigt och fräscht självhushåll
Fantastic place a bit outside. The hospitality was great and the harden amazing!
Response from General Manager on Jan 7, 2017
thank you for having stayed here Itour Akumal Staff

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholsamer Aufenthalt
Wunderschöne Anlage abseits vom Massentourismus. Frühstück bereitet man sich selber vor. Es wird jeden Tag neu aufgefüllt. Cafemaschine und Toaster vorhanden.
Response from General Manager on Dec 29, 2016
thank you for staying here with us,and for the good review regards lo Staff

10/10 Excellent

Ivan Enrique, Monterrey, NL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente trato por el personal del hotel
Excelente trato por el personal del hotel, sobretodo el precio muy justo para vacacionar cuando visitas la playa. Un lugar muy tranquilo y especial para descansar. A solo 2 km de la playa Akumal. Una gran explicación sobre a donde vacacionar, te brindan mapas para una mejor ubicación. Seguramente lo vistaré en proximas ocasiones...
Response from Davide y Claudia on Dec 2, 2016
gracias a usted para su estancia aquí y gracias por su comentario muy amable saludos lo staff

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Buena estadía!
Muy lindo apartamento. Lo único que no nos resultó cómodo fue que no tenga cortinas. El resto muy bien. Recomendable
Response from General Manager on Oct 27, 2016
Gracias por su comentario,agradecemos por su visita. Saludos

2/10 Terrible

OSCAR EDUARDO, Cali

Disliked: Staff & service, property conditions & facilities
No recomendado a turistas sin transporte
Pesima ubicacion para las personas que no tienen transporte ya que toca caminar alrededor de 20 minutos de la carretera principal, adicional a que el servicio no es 24 horas por lo tanto despues de ciertas horas no se encuentra ningun personal del hotel. Aunque llegamos al sitio jamas nos pudimos hospedar porque nadie atendio el sitio, ni tampoco contestaron los telefonos a las 7:30 pm hora que se llamo.

10/10 Excellent

MA ELENA, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTELITO (VILLAS) MUY LIMPIO, CÓMODO Y ECONO
Pequeño hotel (villas) súper limpio, cómodo y económico, ideal para llegar a descansar y dormir después de pasear e ir a la playa.

8/10 Good

nandys, hermosillo, sonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un lugar magico!
Mi reciente y corta estadia en esta villa en el medio de la jungla fue espectacular! es un concepto lindisimo y esta pareja que atiende son super amables. Es un lugar de ensueño, las habitaciones son comodas pero basicas osea no son lujosas pero estan super limpias y el baño muy comodo ademas todos los articulos de baño son riquisimos me encanto como olia la locion de papaya para el cuerpo y el jabon de avena. cuenta con una cocineta muy bien equipada. definitivamente volveria a quedarme en esta linda villa si tuviera oportunidad. la alberca esta muy bonita y todo muy cuidado, lo recomiendo ampliamente!"

10/10 Excellent

Jordi, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities
Beauté et simplicité
Très bel endroit. Beaux jardins. Personnel accueillant et convivial. Beaux petits bungalows, simples, pratiques et très très propres. Seul hic, les lits un peu durs et la nécessité de la voiture.
Response from Davide y Claudia on Jul 22, 2016
je vous remercie beaucoup d'être notre invité nous attendons ici

10/10 Excellent

Claude, Bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa Tortugas : Calme et charme
Peut-être un peu loin du bord de plage, mais on peut y retrouver le calme. l’accueil est très chaleureux. Les propriétaires vous font une cuisine excellente dans un cadre calme et romantique.

10/10 Excellent

Bertrand, Rennes, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
villas tortugas: la qualité et le calme à proximité des plages de sable blanc
nous vous recommandons tout particulièrement ce petit havre de paix proche de la plage de AKUMAL (4kms)où vous trouverez les Tortues de mer à coup sûr!! Le propriétaire est très accueillant et les petits bugalows individuels de très bonne qualité proche de la piscine vous permettront, si vous le souhaitez,de vous préparez vos propres repas. Un seul mot: idéal.

10/10 Excellent

G, Nancy - France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel à proximité de Tulum
Un hotel sous forme de bungalows dans un jardin exotique, avec piscine. Accueil chaleureux, chambre impeccable. Les propriétaires nous ont conseillé parmi les restaurants à proximité, et pour les loisirs aussi. Documentation disponible. Je conseille à tous d'y séjourner quelques jours, c'est très reposant.
je vous remercie beaucoup d'être notre invité s'il vous plaît venez à nouveau lorsque vous revenez