Ratings based on 1,265 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Medellin, Colombia

Excellent hotel all inclusive

Posted Aug 28, 2016
Excellent hotel all inclusive with different things to do, good food, good services, good rooms, just the pillows are not good in bed! But in general, is one of my favorite hotels!!
Comment from Hotel Management
Aug 29, 2016 by General Manager Viva Wyndham Maya., Hotel Management
Dear Sergio, thank you for giving us the opportunity to serve you at Viva Wyndham Maya. We appreciate you have contacted us, it is very important for us to receive your comments. We remain at your disposal. Best regards.
3 out of 5
by A verified traveler

Hotel stay & service

Posted Aug 26, 2016
I loved the beach front property of hotel, but food was okay, front guest service was okay not very friendly a bit pushy in sales of resort and noisy hallways at night. If you just care about the beach and having some sort of roof over your head, this is the place for you.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear customer, Thank you for choosing Viva Wyndham Maya as the destination for your vacation to Mexico. It is a pleasure to know that you thouroughly enjoyed the beach front location of our hotel. We appreciate your feedback and rest assured that it will be taken into consideration in order to ameliorate our services. Please do not forget that Viva Wyndham Maya will be pleased to welcome you back. Best regards, General Manager Viva Wyndham Maya
2 out of 5
by A verified traveler from C

Worst resort on playacar

Posted Aug 24, 2016
Absolutely Horrible entertainment. The room on their website are ones offered to members only. The music by the pool is very limited and barely audible. Buffett food was redundant and bland. I could not believe I was on a resort, I had a better time at Walt Disney with my 3 year old niece. Please avoid this resort. Never again. I will be writing to Wyndam headquarters myself. Only positive, very accomdating staff. Nothing else
Comment from Hotel Management
Aug 27, 2016 by General Manager, Hotel Management
Dear guest, Thank you for the review regarding your recent stay at the Riviera Maya. We are sorry to hear that your experience did not meet with your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya. Kind regards, General Manager Viva Wyndham Maya
3 out of 5
by A verified traveler from Rochester, NY

Reasonable, not great

Posted Aug 16, 2016
No internet, the food is mediocre, and the staff is not that helpful. With all, still a paradise.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Dear customer, Thank you for choosing our Resort as the destination for your recent vacations. We are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya. Kind regards, General Manager Viva Wyndham Maya
2 out of 5
by A verified traveler from New York, NY

Unfortunate Experience in Mexico

Posted Aug 12, 2016
Pool was molding and some got on our backs. We told the cleaning staff and guest services but the problem was never taken care of. Staff was unorganized and was unaware of changes made between guest services and check in. A staff in check in was rude and made me wait while he fixed his pens. A representative in concierge was incompetent and did not confirm our reservation trip. We had to wait more than an hour for our pick up. An Expedia agent from Mexico did not send us an email confirmation for our transportation to the airport even though she told us everything is taken care of. We had to call Expedia just to be transferred everywhere before getting hold of the transportation company to confirm our ride. But the staff was friendly and generally tried to resolve the issues. You get what you paid for.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Dear customer, Thank you for taking the time to write your feedback regarding your stay at Viva Wyndham Maya. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations and services. The incidents you mentioned have been brought to the attention of the involved departments. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at your entire disposal. Kind regards, General Manager Viva Wyndham Maya
4 out of 5
by A verified traveler from Ohio

Friendly Staff, Clean Room, Lots of activities!

Posted Jul 18, 2016
Pros: Staff, food, view, clean beach, non-smoking areas
Cons: Reminding guests of smoking/non-smoking areas. The water in the pool was uncomfortably hot on days where the sun was out all day.
Location: The resort has excursions that are INCREDIBLE!. There is a little shopping center in Playacar that is fun to explore for souvenirs.
Not only is the resort gated with security, but it is within Playacar which is a "gated community". We felt very safe traveling to the resort, within the resort, and at the shops within Playacar. The staff at the hotel are multilingual so there was never a communication issue. There are multiple pools which allows you to choose your environment (adult only, kids only, mixed bag, etc.). There are a variety of activities held on the resort such as beach volleyball, zumba, and darts tournaments! On the beach you are able to kayak or paddleboard or lounge in the shaded chairs. The beach is GORGEOUS! They clean the sand daily (both seaweed/plants that wash up and trash that people discard on the beach). We were definitely never hungry! The all-day buffet has a variety of options (obviously some are better than others). The food at the buffet was nothing incredibly impressive, but was definitely good and had enough options that you weren't eating the same thing every day. There are multiple bars throughout the resort where you can get coffee, juice, cocktails, and beer. Bar and restaurant staff were very friendly!! You get to choose "a la carte" restaurants. This is based on the number of nights you stay (NOT based on if you book through the resort or Expedia as other reviewers have said). We chose the mexican and italian restaurants. Both were delicious and more food than you could possible eat. The shows are entertaining and you have a great view of the shows from Miramare.
Comment from Hotel Management
Jul 19, 2016 by General Manager, Hotel Management
Dear Kristine, Thank you for the fantastic review! It is wonderful to hear that you thoroughly enjoyed your stay during your recent visit to the Riviera Maya. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham Maya and we are thrilled to see that yours met with all of your expectations. It would be our pleasure to welcome you back very soon and we thank you for your gracious review. Kind regards, General Manager Viva Wyndham Maya
2 out of 5
by A verified traveler from OKC

Extremely unorganized

Posted Jul 17, 2016
Pros: The front desk is the most unorganized I have ever seen. They keep the reservations printed and sitting on the desktop. Very unprofessional.
Cons: Us a computer for reservations. Have a bar line for children's drinks and one (or more) for adults drinks. At least one for adults only after 8 PM.
Location: It cost us (5 people) a 300 peso's cab ride to 5th street area. and 300 back. There is limited shopping close and a Starbucks for decent coffee.
We booked 3 rooms several months in advance and there were only two available at check-in. As compensation they gave us $150 US credit in the gift shop. I didn't pay with credit from my business. I feel they should have simply reimbursed my credit card but "it is their policy". The mere fact the they have a "policy" for that tells me it happens often. The people checking in before us had booked adjoining rooms but they didn't get that either. The second day we got a third room but it was not near the other two. The food was decent. It was the worse we have had at an all inclusive, but the others were great. The bar was over crowded must of the time. They have three bars but the only adult-only one closed at 8 PM and was not close to the beach. It is at the street side of the resort (West side). The other 2 bars were over ran with children wanting fruity dinks. Not that they shouldn't enjoy them too, Just give them their own fruit drink bar or even line at the bar. I can't think of anything positive enough to recommend this resort to a friend. There are too many others there to have to deal with incompetence and unorganization. Book a different one.
Comment from Hotel Management
Jul 21, 2016 by General Manager, Hotel Management
Dear Todd, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services. We remain at your disposal. Best regards, General Manager Viva Wyndham Maya
1 out of 5
by A verified traveler from Houston

Horrible Stay

Posted Jul 7, 2016
Pros: Food, Service, Room, Staff Rude
Cons: Custermer service, food
Location: Is really close to Playa del Carmen
I have been several times to Playa del Carmen never had tried this Resort worst mistake ever. When I got there they didn;t help us get luggage out from the car. When I was check in the person in the window told me that she was close to wait to see who was going to be in the window. Then they were helping me never greet me she just keep complaining about another employee to some other staff there while checking me in REALLY RUDE by the way then no one again help us with our luggage. Rooms are really simple food the same everyday no veriaty at all they have an open bar with food that is left from the day nastyyyyyy!!!! I can go on on I will not recomend this hotel for the price you will get better service for me is the first and last time I will stay in any of there resorts
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Dear guest, We appreciate the fact that you have shared your thoughts on Expedia. We strive to create the best possible experience for our guests so it is disappointing to learn that the accommodations and services did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately and create the experience they come to expect of the Viva Wyndham Resorts. We remain at your entire disposal. Kind regards, General Manager Viva Wyndham Maya
5 out of 5
by A verified traveler from Oklahoma

Nice hotel on the beach!

Posted Jun 30, 2016
Very nice & friendly staff, clean room with a great air conditioner, good food at the buffet, excellent food at the restaurants, very nice beautiful beach! You can walk down the beach to the 5th Avenue shops. The only bad thing I can say is the wifi is terrible.
Comment from Hotel Management
Aug 6, 2016 by Viva Wyndham Resorts., Hotel Management
Dear Tracy, We appreciate your feedback and high qualification given on your recent stay at the Viva Wyndham Maya. Your opinion is valuable to us and rest assured that your suggestions will be taken into consideration. We remain at your disposal. Best regards. Viva Wyndham Maya.
4 out of 5
by A verified traveler from Rainier Oregon

i would stay again in a minute

Posted Jun 28, 2016
The hotel facilities beach and staff were excellent. The food was just so-so but I can always find something I would like. There was plenty a room and you can always find a lawn chair on the beach or by the pool which ever you like. The night we shows were excellent and a great time for the family to come together to relax in the evenings. My family has taken two trips to this resort in the last three years and I'm sure they will be a third.
Comment from Hotel Management
Aug 6, 2016 by Viva Wyndham Resorts., Hotel Management
Dear Steve, Thank you for giving us the opportunity to serve you at Viva Wyndham Maya. We are glad to know that you had the chance to enjoy your vacation at our Resort and it is a pleasure to know that our services and facilities met with your expectations. Again thank you for recommending Viva Wyndham Maya Best regards.