Beautiful spot, gorgeous views
Posted Aug 22, 2016
We just returned from Zoetry. We have stayed at several high-end all inclusive resorts in that area. I'm going to be honest in my review. First of all BEAUTIFUL spot, beach is fabulous. White, soft sand and beautiful water. The pool was nice too but got too hot as the day went on. It became like bath water. Hotel is small, which is fine, but it looks a LOT bigger on the website. So a little surprised by that. The hotel was only 1/2 full when we were there so the size was fine, had it been full, I think finding a chair by the pool may have been a problem. The rooms are beautiful, face the ocean with excellent views. We had the two bedroom suite and the view from each was gorgeous. We read all the reviews about this hotel and how the staff went above and beyond to help you. We did feel the staff was great, but many times, especially at the pool, they'd just walk by and not ask you if you wanted anything. During breakfast our coffee cups would need a refill and we'd wait 5-10 minutes until someone came by or we finally just stopped someone and asked. So we didn't see the attentiveness that everyone raved about. Again, not bad by any means but we expected a bit more. We had a few maintenance issues, not the hotel fault per se, things happen but there was no follow up to see if it was working now (flooded bathroom from a broken pipe, no AC one night) or maybe a nice dessert sent to the room for the inconvenience. So I was a bit surprised at the lack of response in that regard.
Comment from Hotel Management
Sep 8, 2016 by Marina Rojas / Social Media Coordinator, Hotel Management
Bix a Bel Mishy58,
(Greetings in Mayan)
We thank you for the time invested to write and share your experience with the Expedia community.
Once this said we would like to apologize for any bad impressions regarding the service provided to you and the mentioned facilities malfunctions in your suite. Please be certain they are not representative of our standard services and we have addressed them since the moment you have reported them to us.
It is a delight to learn that regardless of the mentioned situations you have enjoyed our Ocean Front location and views, the beach, pool and overall facilities.
We have certainly appreciated and taken into account your suggestions regarding available snacks.
Dearest Mishy58, we reiterate you our sincere apologies and will look forward to welcome you back for a genuine Endless Privileges® experience.