Ratings based on 301 Verified Reviews

3.5 out of 5
57% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jan 4, 2018
Horrible experience. There was no hot water or Ac, the phone in the room was not working. Food and services was the worst. I would never recommend this place.
2 out of 5
by A verified traveler from San Jose, CA

Posted Nov 16, 2017
They are in the middle of a building project and have let the rest of the facilities in poor condition. We did not get the room we booked. After changing room 3 times, we gave up.
1 out of 5
by A verified traveler

Poor quality for the price !!!!

Posted Jun 13, 2017 on Hotels
I went for a wedding and over all the people some of them very nice but the rules around make people uncomfortable! The room that I reserve according to the pictures of the website not even close, ugly and very old I have to complain to get something better. The room was dirty during my stay no broom or mop were inside my room !!!!!! The food the last day were horrendous!!! The bedding sheets and in general old and not clean. The wedding for me as a Guest's opinión need improvement from the wedding planner of the hotel because the bride and groom trust that person and her abilities and experience since they were far away to control all the aspects of the wedding! Very bad attention for the wedding guests before the reception. They mark people like who were allow to drink something before the party start.
Comment from Hotel Management
Jun 18, 2017 by Angel Zavala, Hotel Management
Dear Guest, thanks for the time you have spent to write this review, all of your comments will be shared to the leaders of each department for inmediate correction. kind regards
2 out of 5
by A verified traveler from Mexico City

Take a pass on this place!

Posted May 2, 2017
Facility about to exchange ownership again in a short period of time. Disorganized, hygenically challenged, staff struggling. Don't waste your hard earned money here...too many other great options right next door.
2 out of 5
by Jean

Posted Mar 31, 2017 on Hotels
The room was very small. Uncomfortable bed. Room needs a do over, looks pretty sad, and so dark. Wanted a better room or we would check out, they offered one at three times the price...........no thanks. Also t.v. had one Spanish station and no English channels. Asked for a bottle opener, & told there would be one in the room, but, no, there wasn't. At least a quarter mile walk to bar and back to the room with an opener, which had to be returned.
3 out of 5
by A verified traveler from las vegas nv

Big construction going on

Posted Mar 28, 2017 on Orbitz
If you want to spend a night or two I might book this hotel but as a vacation not a good resort they doing some construction work the stuff not really friendly specially the tour guy.very small room.
2 out of 5
by A verified traveler

Awesome staff

Posted Mar 27, 2017 on Orbitz
Pros: Pool area was nice and so was the beach. We upgraded our room with one with a view and it was great.
Cons: The room we were first in was less than to be desired, had no view right next to elevator,and very small. Hard to get around the bed.
The restaurant needs some help with the menu, the items to choose from were not what you look for going to mexico, nice Mexican dishes to choose from would be nice.
4 out of 5
by Garry

Posted Mar 14, 2017 on Hotels
It was good stay once they gave us a good room because of problems with the air conditioner. Food is okay gets boring quick would recommend eating out more. Good restaurants around and Puerto Vallarta only a cheap cab ride away. Resort was quite and easy to get to the pool and beach. Service was excellent for the most part. I would recommend getting ocean view it's the only way to go.
4 out of 5
for Everyone
by A verified traveler from Denver, CO

Great pool

Posted Mar 8, 2017 on Orbitz
Great pool and staff. My only complaint would be our room was tiny with no balcony. We had a room that faced the Riu and was directly across from its air conditioning unit very noisy to say the least. We had a ground floor room with parking spots facing our window car headlights would shine in got pretty annoying. people loading up their vehicles milling about right outside our window very annoying. The we room we stayed in shouldn't be a room for guests it should be a utility room due to its poor location if you get room #3103 start complaining immediately. Don't get me wrong the resort is great. My wife and I don't spend much time in our room so I didn't say anything I also am not one to waste my time standing in line to see if we can get another room so I deal but after a week it got a little old. Our room wasvery clean and cozy when it was quiet. The beach is great here. lots of good restaurants fairly close to the the resort in Bucerias. This was my wife's and my 8th time to PV and we had a great time as always just wish our room had a better location. Thank you to Jose, Ricardo and all of the staff for making our stay fun, relaxing and all around great.
3 out of 5
for Everyone
by A verified traveler from denver

Building a new building.

Posted Feb 21, 2017
Pros: The staff were very pleasant.
Cons: Someone had spilled a bottle of nail polish in our room. Little dots everywhere.
Location: Plenty of nice restaurants nearby.
The construction makes for a bit of noise. The pool area is very nice. The breakfast buffet is a nice start to the day. Dinner was a disappointment. Worst wines we have ever been served. A wine list and a new bottle are recommended.