Ratings based on 584 Verified Reviews

4.1 out of 5
79% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Our stay

Posted Aug 20, 2017
Someone from the staff stole $700 out of our safe & $600 out of my parents safe, that hotel/resort isn't safe some of the employees looked so shady like they were up to no good ready to kidnap to ask for a ransom. I would not recommend for people to go there looks safe but it isn't. Watch your back.
Comment from Hotel Management
Aug 22, 2017 by Esmeralda, Hotel Management
Dear Guest, I would like to apologize for the wrong perception that you have about us and that we were never given the opportunity to thoroughly investigate and assist you. The company is very strict with the procedures and whenever the presence of the authority is necessary, this is facilitated as it was the case; however without your cooperation it is impossible to give you an answer. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Cupertino, CA USA

Excellent resort near the beach

Posted Aug 13, 2017
It was very good and relaxing experience for entire family. Very good place for kids. Good programs every day. AMAZING STAFF. They don't take care of you they pamper you. Only thing I would say is they should have couple of more choices when it comes to food. Otherwise, it's all more than what you expect. Pools are very good. Plenty of bars and choices when it comes to drinks. We would love to visit this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Beautiful view, Great food

Posted Jul 26, 2017
Beautiful views from our 7th floor premium jr suite but unable to see the sunset. Pools were well maintained and nice. Food was great but could have the restarting hours a bit different. Drinks were readily accessible and tasty. Could use a bit more of a nightlife scene.
Comment from Hotel Management
Jul 29, 2017 by Esmeralda, Hotel Management
Dear Guest, Our main commitment at Dreams Villamagna Resort & Spa is to create memories that will last a lifetime in all of our guests. It pleases me very much to know that you enjoyed your stay with us. I also would like to thank you for your comments. In general, we find them to be very helpful feedback, like with any property there are always opportunities for improvement and your comments would be taken very seriously. Our goal is to have all of our guests leave here completely satisfied. I thank you for having booked at Dreams Villamagna and hope that you give us the opportunity to serve you again in the near future. It is a pleasure! Esmeralda Alcalá Guest Service Mgr.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent hotel on beautiful beach.

Posted Jul 11, 2017
Pros: We love the fact that you don't need to wear a bracelet or make reservations at the fabulous restaurants, and the staff is very friendly and helpful.
Cons: The showers could have a little warmer water, they never really warm up past cool.
Location: We did the bay cruise to Caletas, the Rhythms of the Night dinner/show, and the UTV Adventure to Sayulita. Also rode bikes to the zoo and the mall.
This was our third trip to Dreams Villamagna and we were once again very happy with our stay. The hotel and rooms are beautiful and clean. We have always gotten a room with a fabulous view overlooking the pools and ocean. We were checked in quickly after being greeted with champagne. A call to the desk brought extra hangers immediately and we were ready to enjoy our trip. In addition to three adventures that we were easily able to book right at the hotel, we also enjoyed bike tours to the mall, the zoo, and the Adventure Center led by the hotel's entertainment staff. They also gave us archery lessons and even dressed up in costumes for the Fourth of July! We loved playing in the ocean, relaxing on the beach and enjoying the cocktails and food! Our favorites are Oceana and Seaside Grill which are open air restaurants with wonderful food selections and we loved Coco's which has coffee (any kind) and sandwiches and fruit 24 hrs all included! The World Cafe buffet is also outstanding quality.
Comment from Hotel Management
Jul 19, 2017 by Ecommerce deparment, Hotel Management
Good morning Margie, It is a pleasure for us to attend to you and to know that you have enjoyed once again your stay, service, food and drinks as well as the activities that we offered you this time at Dreams Villamagna. Thank you for taking the time to send us your comments as these are very important for our continuous improvement. We appreciate your visit and recommendations, we hope to see you in the not too distant future here at Dreams Villamagna, Nuevo Vallarta.
1 out of 5
by A verified traveler

Posted Jul 10, 2017
Overall experience was good only because i was in good company
Comment from Hotel Management
Jul 19, 2017 by Ecommerce deparment, Hotel Management
We appreciate the time you have taken to send us your comments, they are important to us. Thanks for your visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Texas

Nice and quiet hotel

Posted Jul 3, 2017
We enjoyed our stay at Dreams Villamagna. Although most of the rooms were occupied, you didn't get the impression it was crowded at all, whether at the pool or at the restaurants. Food was really good, unlike most all inclusive we have been to. Not tons of activities but it didn't bother us at all, as we were there mainly for 4 days of simple relaxation. Also, important to say, the pools were extremely clean and well-maintained, which is really nice when you spend most of your days there !
Comment from Hotel Management
Jul 8, 2017 by Sales Deparment, Hotel Management
Good Morning, Thank you very much for your comments, for us it is a fundamental part for our continuous improvement. It´s fabulous to know that your vacation and every place of the Hotel enjoyed it completely, we hope to see you again at Dreams Villamagna, Nuevo Vallarta. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel

Posted Jul 2, 2017
Our stay was perfect. The staff was amazing and made sure the stay was excellent. 10 out of 10
Comment from Hotel Management
Jul 8, 2017 by E-commerce , Hotel Management
Good morning, Thanks for taking the time and giving us your feedback, these are very important to us. It's a pleasure to know that you enjoyed your vacation completely :) We hope to see you soon at Dreams Villamagna. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveler from Ohio

Great staff wonderful view.

Posted Jul 2, 2017
Pros: Our room was very nice hotel decorated very tastefully, with lots of flowers and plants. Everything open and airy.
Cons: The food, we ate a hamburger and I hope it was not horse meat! Terrible! Great breakfast at World Cafe!. Loved Portafino!
Location: Just stayed on beach or pool and read and took in the wonder resort sites..
So happy we were picked up and taken to airport in a car instead of van with lots of people. Was picked up on time and dropped off on time. Quick check in and not harassed by people trying to get us to book extra tours like at the Dreams in Cancun last yr. Loved that we resort was not crowded sometimes we had whole pool to ourselves. The staff was top of line everywhere we went the drinks were great. Although we did not participate in any activities there were plenty if you chose to. Our waiter in the World Cafe Josue Coites was so very good and attentive plus anytime he would see us outside the restaurant he would stop and talk to us and see if he could help us in anyway. Also the man with the clip board,didn't get his name, was also fun to talk to. Our staff who cleaned our room did a wonderful job.
Comment from Hotel Management
Jul 8, 2017 by E-commerce, Hotel Management
Good morning Miss Carol, We appreciate the time you have taken to send us your comments, as these are very important for our continuous improvement. I'm involving our food and beverage department to check the hamburger meat and can make some improvement. It is great to know that you felt pampered and well attended by our staff, that you enjoyed our great pools and beach. We hope to see you again at Dreams Villamagna, Nuevo Vallarta. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area ca

Nice pools and awesome customer service

Posted Jun 28, 2017
Great views and great customer service. My only complain would be the food at the buffet it isn't very good. They had a Chinese food night and the food was terrible and the breakfast could use a lot of help. Other than the food it's a good place to vacation but it is a 30 minute drive from the airport and main puerto Vallarta
Comment from Hotel Management
Jun 29, 2017 by Sales Deparment, Hotel Management
We appreciate your time and comments for our continuous improvement, since our goal is to enjoy your stay completely with our standards in quality and service. Our location is in Riviera Nayarit and both the airport and downtown Puerto Vallarta are located in that area, which is why the distance. We hope to have the opportunity to see you here again. Thanks again.
4 out of 5
by A verified traveler from Utah

Clean, nice resort

Posted Jun 9, 2017 on CheapTickets
Pros: The staff was excellent & very friendly, the grounds were very clean and very well taken care of.
Cons: As for the resort- the only real complaints were - everything shuts down @ 10PM- the entertainment was weak
Location: The location for us was not good, if all you want to do is be in a swimming pool or laying out on the beach (not in the water) then this place is nice
We liked the accommodations, what we didn't like is the distance from Puerto Vallarta, the taxi rides were very inconsistent in price and seemed subject to confusion of Pesos vs Dollars, we seemed to get taken advantage of when paying with US Dollars. We would like to snorkel, it appears to us that Puerto Vallarta is not a place for snorkeling, My Son went on an excursion and got stung multiple times by jelly fish (Apparently this is very common for the area).
Comment from Hotel Management
Jun 19, 2017 by Sales Deparment, Hotel Management
We appreciate your comments, we are pleased to know that I enjoy your stay in the Hotel and that our staff was attended and consented to your requests. We hope to see you soon again at Dreams Villamagna, Nuevo Vallarta